My dog was not coping with travelling in our campervan at all. I nearly gave up trying. It has taken effort and training but he has finally cracked it. I believe his travel pod has played a massive pa... Ver mais
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Great website, very informative about their products. The limited edition dog pod looks good quality, and very comfortable, would be good to offer a choice of seat cushion colour. Only gave 4 st... Ver mais
I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday... Ver mais
I like the isofix options. I like the squish factor. I like that precipitation slides off the main fabric. Overall a quality and well made product. Because I chose size XL for my growing puppy and... Ver mais
Informações sobre a empresa
Escrito pela empresa
Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This innovative product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing premium, limited-edition dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.
Informações de contacto
146 CURTAIN ROAD, EC2A 3AR, LONDON, Reino Unido
- 0800 118 4020
- info@lutherbennett.com
- lutherbennett.com
4,5
Excelente
430 opiniões
Respondeu a 88% das suas opiniões negativas
Geralmente responde em 48 horas
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Love, love, love!!!
I have been dreaming of ordering one of the pods for my cocker for ages! I finally did and it’s the best thing I did, he is so comfortable and no more car anxiety for him. I actually have forgotten he was in the car behind me on the back which would never have had happened before.
I needed to reach out for help and customer service was fantastic!
28 de agosto de 2024
Resposta da Luther Bennett
Hi Nikki,
Thank you so much for your lovely review! We're happy to hear that your pup is feeling comfortable and calm in the Dog Pod – no more car anxiety is such a priceless feeling!
Knowing that our customer service team could be there for you when needed is wonderful.
We appreciate your support and hope you and your pup enjoy many more peaceful journeys together! 😊🐾
Thank you For Choosing Luther Bennett.
Warmest regards,
Anton
This company provided excellent customer service
This company provided excellent customer service when there was an issue with my order. They kept me informed every step of the way and compensated me for the delay which wasn’t their fault. First class.
10 de setembro de 2024
Opinião espontânea
Resposta da Luther Bennett
Hi Debra,
Thank you so much for your great review! We're thrilled to hear that you had a positive experience with our customer service team. Keeping you informed and making things right is always our top priority, and we're so glad we could make things better for you. Your support means the world to us!
If you ever need anything else, we're always here to help.
Thank you For Choosing Luther Bennett!
Kind regards,
Anton
Thankful Scottie Mom
My 11 year old Wheaten Scottish Terrier is undergoing chemotherapy for lymphoma, which requires weekly visits across town to his oncologist. The Pet Pod is comfortable, cool to the touch, sturdy and secure. My little dog loves it. He is in remission with two more treatments to go… and he will ride in style, comfort and safety thanks to you.
9 de setembro de 2024
Resposta da Luther Bennett
Hi Kelly,
Thank you so much for sharing your story! We're truly touched to hear that your sweet pup is riding in comfort and style during such an important time. We're just glad that the Dog Pod is keeping him cosy and secure on the way to his treatments. Sending lots of love and good vibes for his continued remission!
Thank you For Choosing Luther Bennett!
Kind regards,
Anton
Winter dog jacket
Very fairly priced, great, stylish product, can see a lot of care has gone into the design. Will definitely use Luther Bennett again
10 de setembro de 2024
Resposta da Luther Bennett
Hi John,
Thank you so much for your kind words! We're glad to hear that you love the design and feel the care we've put into our products. It's great to know you found everything fairly priced too!
We can't wait to welcome you back again soon. If you ever need anything, don’t hesitate to reach out.
Thank you For Choosing Luther Bennett!
Kind regards,
Anton
My second car seat!
I purchased a car seat many years ago for my elderly dog and she loved it. Very comfortable and easy on her arthritic bones. I just purchased another one for our other car and our younger dog loves it too!
7 de setembro de 2024
Resposta da Luther Bennett
Hi Joana,
Thank you so much for your wonderful review! It warms our hearts to hear that both your elderly dog and now your younger pup have found comfort in the Dog Pod. We’re happy to know that it’s been a cosy spot for those with achy bones as well as for your younger dog. Wishing you and your furry companions many more happy and comfortable car rides ahead.
Thank you For Choosing Luther Bennett!
Kind regards,
Anton
Outstanding product
Outstanding! product is excellent quality. Don’t be fooled by the cheaper versions online this is THE dog seat . Customer service is second to none. What also make it stand above others is the ability to get replacement parts so it will last you a lifetime.
28 de agosto de 2024
Resposta da Luther Bennett
Hi Jan,
Thank you so much for your glowing review!
We’re thrilled to hear that you love the quality of our Dog Travel Pod and that our customer service made a positive impact. We take pride in offering replacement parts to ensure the product lasts for years to come, and it’s wonderful to know that feature stood out to you. Your kind words truly mean the world to us.
Thank you For Choosing Luther Bennett!
Warm regards,
Anton
Excellent customer service
I bought the dog car bed and mine was defective. The customer service to get a replacement cover was excellent. They were extremely easy and quick to work with. And we love the car bed. I love that my pup is strapped into a secure seat in the car.
18 de agosto de 2024
Resposta da Luther Bennett
Hi Anna,
Thank you so much for your wonderful review!
We're happy to know that our customer service team could make the replacement cover process smooth and efficient for you.
Your feedback truly warms our hearts and motivates us to keep delivering the best for our furry friends and their families.
If you ever need anything else or have any questions, please don’t hesitate to reach out.
Thank you For Choosing Luther Bennett.
Warm regards,
Anton
Resposta da Luther Bennett
Hi Angela,
Thank you so much for taking the time to leave us a review!
It's always our goal to make the entire experience as smooth as possible, from unboxing to setup.
If there's anything else we can do to make your experience even better, please don't hesitate to reach out. We're here to help!
Thank you For Choosing Luther Bennett.
Warm regards,
Anton
I BOUGHT THE MONROE TRAVEL POD
I BOUGHT THE MONROE TRAVEL POD. BEAUTIFUL PRODUCT AND VERY WELL MADE. I DID HAVE TO WAIT SOME TIME FOR IT HOWEVER BUT IT WAS WORTH THE WAIT!
18 de agosto de 2024
Resposta da Luther Bennett
Hi Sylvia,
We appreciate your wonderful review!
Thank you for your patience during the wait—knowing it was worth it makes us incredibly happy! If you ever need anything else or have any more adventures with the Dog Pod, we'd love to hear about them. Thank you again for being a part of our community!
Thank you For Choosing Luther Bennett!
Warmest wishes,
Anton
Great customer experience
I recently ordered the dog pod for my Chihuahua and she loves it! Jumped in it straight away.
The bed and cushions feel good quality and I look forward to using it in the car. We had a slight cosmetic issue which was sorted straight away.
The only thing I’d say is, it would be good to have instructions on how to attach it to the seat, but it’s probably self-explanatory!
Lastly, I wanted to thank the customer advisor, Apple, who did an amazing job keeping me updated on my order (it was on pre-order) and also supposed on the slight issue I had.
22 de agosto de 2024
Opinião espontânea
Resposta da Luther Bennett
Hi Sarah,
Thank you so much for sharing your experience with our Dog Pod!
There's nothing better than knowing our little furry friends feel at home and comfortable in their new space.
I'm glad the bed and cushions are meeting your expectations in terms of quality, and I hope it brings lots of comfort and joy on your car journeys together. Your feedback about the attachment instructions is very helpful—we always strive to make things as clear and easy as possible, so I'll definitely pass that along to our team for consideration.
It was truly a pleasure assisting you with your order, and we’re glad we could help resolve the cosmetic issue quickly. If you ever have any more questions or need further support, please don’t hesitate to reach out—We’re here to help!
Thank you For Choosing Luther Bennett!
Warm regards,
Apple
Great communication and customer…
Great communication and customer service!!
Very happy with the travel pod. It’s well made and our puppy seems very comfortable in it.
6 de agosto de 2024
Opinião espontânea
Resposta da Luther Bennett
Hi Sean,
Thank you so much for your kind words!
We're happy to hear that your puppy is enjoying the Dog Pod and that it's meeting your expectations. Comfort and quality are what we strive for, so it's wonderful to know we're hitting the mark.
If you ever need anything or have any questions, we're here to help.
Thank you For Choosing Luther Bennett!
Warm regards,
Anton
Fabulous bed
Fabulous bed, my dog loves it! Very handy that it becomes her bed in the house when we go away. Easy to install, helpful videos sent from Luther Bennett and quick delivery. I couldn’t ask for better service.
24 de julho de 2024
Great Quality and Beautiful Design
The dog car bed arrived quickly and was exactly as I hoped it would be. It's beautifully made and very durable. I am a new dog owner and I bought 2 other car beds for my dog from different companies, which were nowhere near as good as this one. I think this one will be my dog's permanent life-long car bed!
30 de julho de 2024
I phoned to find out if they could…
I phoned to find out if they could speed up my order and I received the dog car pod the next day! Easy to assemble. I opened up the front part and let him nap in it first which he did happily. Then I attached car pod to the back seat of my car and my usually disgruntled pug happily goes everywhere now with no whining whatsoever. Great quality fabric and easy to clean. Pug and I very happy!
17 de julho de 2024
Great product!
Great product, first time our pride and joy has actually relaxed on a car journey. Speedy delivery too!
17 de julho de 2024
dog pod
Easy to order on website. Tracking of the dog pod and delivery date/time was helpful to have. Arrived within 5 days. Easy to assemble. Looks and feels like a very high quality item and likely to last.
Purchased the coffee option (brown with orange straps).
26 de junho de 2024
Poor customer service/ low quality…
Poor customer service/ low quality product.
Paid £285 for an XL pod and after three trips in the car the base seam has come apart. After responding to my initial email (reporting the fault) agreeing that I was within my rights to return and offering to email me a return label, once I confirmed I wanted a refund I have not had any further response.
24 de junho de 2024
Opinião espontânea
Resposta da Luther Bennett
Hey there,
Thank you for taking the time to leave us a review.
We wanted to assure you that, regardless of rights and returns windows, we are willing to be flexible to ensure your satisfaction with your purchase.
We also want to acknowledge that you were within your rights, as the product did have a manufacturing fault.
Thank you for allowing us to give you several options on how to proceed and for accepting our sincere apology.
We are glad that we could get your pre-paid return sorted as soon as possible.
Kind regards,
Anton
Overall nice, but overpriced especially if paying shipping & tax outside UK
Took a while to place my order as we needed special shipping. Received a lot of emails, requests for feedback, etc. before I even received the dog pod, which was a bit annoying. The pod is lovely and will be well used as a bed and car seat which suits our travels. The body is fairly well made but a bit heavy - I guess sturdy is the right word. However the straps to attach are very flimsy and we already broke one of the plastic clasps (on forst use), which isn't what you expect for a 200+ pound dog bed...So while the product itself is very noce, everything immediately around it is not what you want for something so expensive and social media hyped.
10 de junho de 2024
Resposta da Luther Bennett
Hi Olga,
Thank you so much for taking the time to leave us an honest review.
We are thrilled to hear that you find the Dog Pod lovely and that it suits your needs as both a bed and a car seat.
I also really appreciate your feedback regarding the straps.
We confidently state to all customers that our Pods are built like no other car seat on the market and will stand the test of time.
As this component has broken so early on in your Luther Bennett journey, it is our duty to replace it.
We’ve just sent you a message to arrange the free delivery of a brand-new set of straps.
We hope this resolves the issue and ensures your continued satisfaction with our product.
Thank you again for your valuable feedback. Our team considers every review and shapes how we conduct business in the future.
We appreciate you for being a part of our community.
Best regards,
Anton
Resposta da Luther Bennett
Hello!
Thank you for taking the time to leave us a review.
I'm pleased to see that we were able to deliver your order.
We aim to deliver most of our UK orders within a couple of days. However, in this case, there was a delay due to unforeseen circumstances with the courier collection.
I sincerely apologise for this inconvenience.
One of our team members will be reaching out to you shortly to check in and see if there is anything we can do to make up for this.
Thank you for choosing Luther Bennett
Kind regards,
Anton
A wonderful cosy cocoon
A wonderful cosy cocoon for our anxious mini poodle. Definitely helping her calm down and enjoy the ride.
30 de maio de 2024
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