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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

My dog was not coping with travelling in our campervan at all. I nearly gave up trying. It has taken effort and training but he has finally cracked it. I believe his travel pod has played a massive pa... Ver mais

Classificada 4 em 5 estrelas

Great website, very informative about their products. The limited edition dog pod looks good quality, and very comfortable, would be good to offer a choice of seat cushion colour. Only gave 4 st... Ver mais

Classificada 5 em 5 estrelas

I was let down by another supplier, found Luther Bennett online looked like a fantastic product, needed a bed for my doggo so promptly ordered Monday night at 10:00pm. I received the bed by Wednesday... Ver mais

Classificada 3 em 5 estrelas

I like the isofix options. I like the squish factor. I like that precipitation slides off the main fabric. Overall a quality and well made product. Because I chose size XL for my growing puppy and... Ver mais

Informações sobre a empresa

  1. Loja de animais de estimação

Escrito pela empresa

Welcome to Luther Bennett, best recognised for our original design of luxury dog car seats—the Luther Bennett Dog Pod. This innovative product is at the heart of our exclusive collection, offering your pet unparalleled comfort and style during travel. We specialise in developing premium, limited-edition dog products, ensuring each one is a class leader in design, quality, and functionality. From our Dog Pod to our award-winning Dog Coat, every item is a reflection of our commitment to excellence. With an Excellent rating on Trustpilot, we pride ourselves on going above and beyond for each customer, delivering not just products but an elevated and luxurious experience. Discover Luther Bennett and join a community that values the very best for their pets.


Informações de contacto

4,5

Excelente

TrustScore: 4.5 em 5

430 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 88% das suas opiniões negativas

Geralmente responde em 48 horas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

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Classificada 5 em 5 estrelas

Great car seat

I ordered car seat for my puppy whippet. I wanted something that she can grow into and good quality. I was recommended L&B by a friend.
Postage and packaging no issues. Assembly was initially a bit puzzling, but it is actually very easy, just insert pillows and zip everything.
My pup loved it. She went inside, chewed it a bit and then slept for 2 hours straight.

It is a premium price, but so far feels like it time proof.

28 de maio de 2024
Classificada 5 em 5 estrelas

Just fabulous.

A very professional and great experience from beginning to end and my furry best friend Teddy now has a fabulous dog pod for the car.

7 de maio de 2024
Classificada 5 em 5 estrelas

Luther Lounger luxury!

The Luther Lounger is definitely a luxury item and will be used when we are away from home. Our Pomeranian is already very comfortable travelling in her Dog Pod so it seemed logical to have a Luther Lounger to complete the set! Great quality. Thank you.

7 de maio de 2024
Classificada 5 em 5 estrelas

Great customer service


Edited 1st May
So after writing my initial review regarding customer service Luther Bennett have gone over and above to put things right- it’s always a mark of a company how they deal with things when they go wrong and so I wanted to amend my review to reflect that.
I really appreciate the time you’ve taken to personally contact me and the offer to extend the discount. It’s a really great quality product - still to be tested in the car yet but if it works I would have absolutely no qualms about ordering another.. Thank you for providing great customer service.

24 de abril de 2024
Opinião espontânea
logótipo da Luther Bennett

Resposta da Luther Bennett

Hey there Dawn,

Thank you for sharing your experience and allowing me to try to make things right.

We strive to provide the best service possible, and it's clear we fell short this time.

I’ve gone ahead and refunded the express shipping cost to your account.

Additionally, the extra gift we mentioned should have been included; I'm sending it out to you immediately with our apologies for the oversight.

Regarding the discount for the pod, I understand your concerns about the timing.

It’s definitely not ideal to receive a discount that expires almost immediately, especially before you’ve had a chance to test the product.

To remedy this, I’ve issued a new discount code for your next purchase, which will not expire, giving you the flexibility to use it whenever you prefer.

I would love to hear if the Pod has helped your dogs on their first journey!

I am here to support you, so please feel free to reach out directly if you have any more feedback or questions or need further assistance.

Your satisfaction is paramount to both our team and me. We are dedicated to ensuring that this experience concludes on a positive note, and we are committed to making your future experiences with us exceptional, should you decide to shop with us again.

Thankyou again,

Anton

Classificada 5 em 5 estrelas

Great service and great quality…

Great service and great quality product. I am unable to review the travel pod yet as it is a pre order but the Luther lounger is great and can be taken anywhere. I will be ideal for our new pup when we take him on holiday to the new forest

4 de abril de 2024
Classificada 1 em 5 estrelas

Poor customer service

I’ve spend a week trying to place an order and still haven’t been able to.
I emailed them to tell them that although they state on the website they delivered worldwide, when you go through checkout you can’t select different countries. I live in Guernsey and regularly order items using UK shipping methods.
I waited a day for a response, They said it was fixed so I tried again- I got a different error this time- I let them know and they said it had been fixed after another day of waiting for a reply.
I tried again and the postcode still wasn’t valid. I got offered 10% discount and told the website was now working ( yes another day to wait for a reply)
It wasn’t working, same error, and o
I have now given up trying to order.
I understand websites have glitches something but at no point did anyone offer to take the address and do the sale manually.
The website and customer service isn’t to the same standard as you are claiming the products to be! Shame but definitely wouldn’t recommend

12 de abril de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Perfect for a cockerpoo

I bought this bed because my cockerpoo is nervous travelling in a motorhome, or any vehicle that’s different to my car. I wasn’t sure if having his own bed that moved from vehicle to vehicle would make a difference.

He absolutely loves it! I wondered if it would be big enough. He is 16kg. He fits perfectly in there and goes to sleep. I am so thrilled with this bed! And so is he!

20 de março de 2024
Classificada 5 em 5 estrelas

Please with purchase!

I was wary of spending so much on this. I had just bought a new car and wanted something to keep my pup comfortable and a bonus that it will double as a bed. It is really well made, well wrapped and easy to assemble. Millie loves it and looks so comfortable. I’m hoping that this will last given the investment!

7 de março de 2024
Classificada 4 em 5 estrelas

Amazing product but sadly not safe for puppies who chew

I bought the travel car pod in coffee. The actual ‘seat’ is gorgeous, the material is high-end and there is plenty of room for my pup. If it was just down to looks, style and excellent customer service, which I received throughout the ordering process, I would give this purchase 5 stars. However, my 14 week old cavapoo puppy was able to chew through the harness attachment provided in 15 minutes on its first outing, leading to a dangerous scenario of our puppy bouncing around the back seats while we were driving through a busy city. Having paid so much for the car pod under the assumption it was one of the safest products on the market and following other positive reviews, we were shocked that a tiny puppy with puppy teeth was able to chew through one of the attachments.

We’ve had to buy new, sturdier, attachments for the seat from a different provider and are just grateful that he didn’t bounce through to the front as this could have caused an accident. I never normally leave reviews, however, I think it needs to be highlighted that the car pod is not for puppies (who chew everything) and dogs with a tendency to bite at tethers. If your dog doesn’t chew, then definitely get this seat!

2 de março de 2024
Classificada 1 em 5 estrelas

order never received and money…

order never received and money returned.
I suggest you look back at previous emails and look into it instead of keep sending me mails asking how do I tare recent purchase!

2 de março de 2024
logótipo da Luther Bennett

Resposta da Luther Bennett

Hey there Michael,

Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced due to the courier error that led to your order's delay. Our team strives to deliver not only quality products but also exceptional customer service, and we regret falling short in this instance.

We made several attempts to communicate and arrange a new delivery; however, without a constructive response, our efforts were unfortunately stalled. We understand how frustrating this situation can be, and we want to assure you that our representatives are committed to providing solutions, as evidenced by our other reviews.

Given the circumstances, we decided that issuing a refund for your order was the appropriate course of action.

We value your feedback and take it seriously as we continuously work to improve our service. Please feel free to reach out to us at info@lutherbennett.com if there's anything more we can do to assist you or if you'd like to give us another opportunity to serve you better.

Kind regards,

Anton

Classificada 5 em 5 estrelas

A company that puts customers first

Got off to a shaky start with this company, after some negotiations they more than made up for it, what a refreshing change for a company to actually listen to you and bend over backwards to put it all right can’t thank them enough, the dog coats are top quality and the free salmon treats was such a lovely touch thank you Luther Bennett 5 stars 🌟

14 de março de 2024
logótipo da Luther Bennett

Resposta da Luther Bennett

Hey there Mandy,

I just want to take a moment to thank you for allowing us the opportunity to make things right.

Your initial feedback was incredibly important to us.

We understand that the delivery time was not up to par, so we truly apologise for the delays.

We're thrilled to hear that the second dog coat fits perfectly and that your pups enjoy the salmon treats!

We believe in going the extra mile for our customers, and we're so glad that Luther Bennett was able to do just that for you.

Thank you again for your understanding and for your valuable feedback. We look forward to serving you and your dogs again soon!

If you would be open to updating this review to how you now feel given the resolution we would be incredibly grateful ❤️

Anton

Classificada 5 em 5 estrelas

My dog became very nervous in the car…

My dog became very nervous in the car and we really didn't know how to help her. She would stand and shake and pant and whine unless held - and even then was clearly very unhappy. We bought a Travel Dog Pod to give her a completely fresh start and new experience. We have had to build up her confidence really slowly, but she now sits in there for short journeys and today even lay down for a while! She is on a long leash but chooses to jump in there whenever the car's moving, so this is a huge step in the right direction. Very pleased we invested in such a great quality product.

18 de dezembro de 2023
Classificada 5 em 5 estrelas

Was so impressed with the coat but…

Was so impressed with the coat but gutted that our dog ( Romanian Mioritic Shepherd) was too big for the largest XL & we had to return it. The Evri return label was emailed to me without delay. I can only hope that there is the demand for them to extend their size range.

6 de fevereiro de 2024

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