Luxton Living Opiniões 

101
•
TrustScore: 3.5 em 5

3,4

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

Easy to order, prompt delivery. Unfortunately I needed to return my item but I received a refund in full very quickly and the company didn't want the item returning. I woul definately recommend this c... Ver mais

Classificada 1 em 5 estrelas

0/5 review .....AVOID AvoiD AVOID..... Order placed and accepted payment taken then a few days later whilst the parcel stated it was in transit, then order got refunded! No explanation or respons... Ver mais

Classificada 1 em 5 estrelas

Ordered a rug. Order was accepted and payment taken. The next day I received an email saying this had been partially refunded due to the item being unavailable. I say partially, as I was not refunded... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great products, great quality at prices to suit all budgets which is more important today than ever considering the high cost of living. I've ordered duvet sets, flat and fitted sheets, pillowcases an... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Loja de roupas de cama

Escrito pela empresa

Welcome to Luxton Living, a UK-based home and bedding company focused on bringing comfort, style, and everyday luxury into homes at affordable prices. We offer a wide range of home essentials, including bedding sets, duvets, quilts, pillows, mattress toppers, towels, curtains, throws, rugs, cushions, and other soft furnishings. Our aim is simple: to make quality home products accessible without the high-street price tag. We carefully select products that combine softness, durability, practical design, and great value, so customers can refresh their bedrooms, bathrooms, and living spaces with confidence. At Luxton Living, we understand that every home is different. That is why we offer products in a variety of colours, sizes, textures, and styles to suit different tastes and interiors. Whether you are upgrading your bedding, adding warmth with a throw, or finishing a room with stylish curtains, we want to help make your home feel more comfortable and inviting. Customer satisfaction is at the heart of what we do. We are always working to improve our products, service, delivery, and shopping experience. Thank you for choosing Luxton Living and trusting us with your home. We take pride in offering friendly support and dependable products for everyday homes across the UK.


Informações de contacto

3,4

Aceitável

TrustScore: 3.5 em 5

101 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 60% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,4

Todas as opiniões

(101)

27 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

The bedding is so comfy

The bedding is so comfy, excellent quality and looks very expensive!!

30 de novembro de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

Thanks for shoppping with us!

Classificada 5 em 5 estrelas

Amazing hoodie

Amazing hoodie, very comfy thanks for this!

28 de novembro de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

Thanks for the feedback. We hope you enjoy your new hoodie and stay warm this winter!

Classificada 5 em 5 estrelas

Bought a rug from this company and…

Bought a rug from this company and looks lovely in my bedroom really worth the money would buy again

23 de novembro de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

Glad to hear! We hope you enjoy your new rug. Hope to see you again soon. Thanks for shopping with us.

Classificada 1 em 5 estrelas

0 stars

If I could give a zero star I would. I'm still waiting for Luxton Living customer service to contact me regarding an item that was returned on 12th Sept..... almost 14 days down the line and nobody has had the common courtesy to get in touch and issue a refund. NOBODY answers the answerphone message. I have sent around 20 emails and messenger messages on Facebook and filled in numerous contact forms on the website. Still to no avail with any contact to try get my refund back from this company. Every penny counts at the moment for everyone and its abhorent that this company cannot sort such an easy issue.... I JUST WANT A REFUND FOR THE ITEM I RETURNED HOW DIFFICULT CAN THIS BE!!!! Avoid this company at all costs!!!!

12 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Fast response using "submit form"

Received my duvet set very quickly, unfortunately it wasn't quite what I wanted. I found the best way to communicate with them was by using the "submit form" on their website with a fast response. As soon as they received it back my money was in my account. Thank you Luxton Living.

11 de setembro de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

Thank you for shopping with us! We hope to see you again very soon.

Classificada 5 em 5 estrelas

My throw arrived a day early

My throw arrived a day early. Great quality and service. Will buy from them again.

12 de setembro de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

That's great to hear! We look forward to seeing you again very soon!

Classificada 5 em 5 estrelas

Mattress Topper

Bought a super king mattress topper, I initially had an issue with it however Luxton were superb, very understanding and resolved the problem immediately, great customer service, would highly recommend them.

14 de setembro de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

Thank you for your feedback. We are glad we was able to rectify the issue for you.

Classificada 1 em 5 estrelas

I had a dreadful experience

I had a dreadful experience. The flora duvet set I bought was so rough. The instructions said cool wash before use. I did this and it still wasn’t soft and there were faded streaks across the set.
I contacted LL and they said if I kept it they would refund 20%. I declined as the product was sub standard and could not be used. They said I needed to return at my cost! I started that under consumer law they had to pay for return and they sent me a link to a prepaid return.
I tracked the return and the received it but no refund. I chased them and gave them details. They refunded but only partially!
I have had to chase 3 times for the remainder of the refund.
My experience was a dreadful product and inefficient and unprofessional customer service.

13 de setembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Good quality and price

I received valance sheet and pillowcases duck egg blue very good quality and good price however the pillowcases are not the same shade as sheet unfortunately hence the 4 star overall good quality and price will buy again

6 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Faux silk lined curtains

Lovely curtains good quality well made slightly darker than the photo on website fantastic value

27 de julho de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

We are glad you are satisfied with your purchase. Thank you for shopping with us!

Classificada 5 em 5 estrelas

Cushions

Received our cushions they are so good value for money I would certainly order from luxton in the future

19 de junho de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

Thank you for your valued feedback. We are pleased to hear you are satisfied with your cushions. Thanks for shopping with us.

Classificada 2 em 5 estrelas

Bought two sets of pillows from Luxton…

Bought two sets of pillows from Luxton Living pillows arrived soiled and damp tried get in touch with the company which was very difficult l. No telephone answer nor answers to emails Eventually got reply "would you keep the pillows for a discount". Who would sleep on dirty, soiled pillows. Customer service non existent email after email no response. I would not buy from this company.

24 de abril de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Quick delivery and good quality

Quick delivery and quality of the towels is great. Would order from luxton living again 😊

3 de maio de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

We are glad you received your order as expected. We hope to see you again very soon!

Classificada 4 em 5 estrelas

The blanket that I ordered is of very…

The blanket that I ordered is of very nice quality for the price I paid. Goods arrived on time and the colour is exactly what I saw on their web site.

6 de abril de 2023
Opinião espontânea
logótipo da Luxton Living

Resposta da Luxton Living

Thank you for your feedback. We are glad you are happy with your order.

Classificada 3 em 5 estrelas

Duvet set in wrong colour

I order a king size duvet set in red tartan. They delivered it quickly, the only complaint I have is that they sent the wrong colour. I'll keep it it'll do, but would I order from these again because of this error - nope. Never again. Luckily I did not spend and don't want a fuss with sending it back. Just thought I would let other people know if they are going to consider ordering.

21 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Appalling quality & Service!

Bedding described as luxurious and sumptuous - feels like hessian, stitching is terrible.
Material had a large defect so contacted Luxton for a replacement…..completely ignored! Telephone number is an answerphone and again….messages completely ignored!
Trying to get a refund now via PayPal!
Suggest people AVOID THIS COMPANY!!!

23 de janeiro de 2023
Opinião espontânea

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