My experience with Lyphe is fantastic. A brilliantly organised company with set of staff who are caring compassionate and well trained. They give their best to the patient and go the extra distance to... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
The staff at Lyphe are exceptional !!!!!! I have problems doing things online, I don't think my laptop likes me, but the angels at Lyphe are always so helpful and polite and make sure I can get my me... Ver mais
A empresa respondeu
Friendly staff always willing to help. They listen to my concerns and advise me with resolutions. Most definitely recommend. 5/5 stars.
I've been with lyphe for years now, they are good bad and ugly, but they've gone steadily downhill. Cancelling appointments and then leaving you with no pain relief- this has happened a few times now,... Ver mais
A empresa respondeu
Informações sobre a empresa
- Clínica de saúde
- Praticante de medicina alternativa
- Loja de canábis
- Farmácia online
- Clínica de controlo da dor
- Clínica especializada
Sobre Lyphe Medical Cannabis Clinic & Dispensary
Escrito pela empresa
Your patient-first path to wellness.
Lyphe Clinic is proud to be among the very first medical cannabis clinics to begin treating patients in the UK.
We are all about providing quality care and are dedicated advocates for medical cannabis as a vital treatment option for chronic diseases when conventional medications have failed to enhance patient quality of life.
Our Lyphe Doctors are leaders in medical cannabis treatment with unmatched experience in their specialist field.
We offer video appointments for patients who cannot travel to our clinic, which was built from the ground up to treat and serve patients remotely.
We have a direct supply chain from our growing partners, providing peace of mind and continuity of care through uninterrupted access to high-quality medical cannabis.
Our team of patient coordinators provide unwavering support every step of the way on your healthcare journey.
Offering unmatched value, our subscription program is designed to enable all patients to afford their treatment.
If you are ready to begin your medical cannabis journey, start by checking if you are eligible by visiting lyphe.com where you can also book your online appointment from anywhere in the UK and Channel Islands.
Informações de contacto
Reino Unido
- 0204 538 2273
- info@lyphe.com
- lyphe.com
4,5
Excelente
2 mil opiniões
Respondeu a 88% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Helpful Staff
Talked to Becca about an error with my recent prescription, she was polite and efficient!
Thanks for all your help!
15 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Morning,
Thank you so much for your kind words! We're really pleased to hear that Becca was polite and efficient in helping you with your prescription. We’ll make sure she sees this—feedback like yours means a lot to the team!
—The Lyphe Clinic Team 💚
Friendly staff
Friendly staff, couple of tweaks could make the process a bit more efficient (minor point) otherwise happy with the service.
14 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Di,
Thank you for your review! We're really glad to hear you were happy with the service and found our staff friendly. We truly appreciate your mention of potential improvements—if you have a moment, we'd love to hear more about your suggestions. Your feedback is incredibly valuable to our business development team as we work to make things even better. Please feel free to get in touch!
—The Lyphe Clinic Team 💚
overall a great sevice
overall a great sevice, i did have a few canceled appointment since starting but overall the customer service is great, and the product is a good quality.
14 de fevereiro de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Liam,
Thank you for the great review! We're so glad to hear that our team was able to help you sort out any issues you may have experienced.
—The Lyphe Clinic Team 💚
Young lady was bubbly friendly and…
Young lady was bubbly friendly and helpful
10 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Kevin,
Thank you so much for your kind words! We're thrilled to hear that you found our team member bubbly, friendly, and helpful.
—The Lyphe Clinic Team 💚
They were quick to answer
They were quick to answer , they knew the information I needs straight away and my issue was resolved
9 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi S Power,
Thanks so much for your feedback! We're glad to hear our team was quick to respond and able to provide the info you needed right away. It's great to know your issue was resolved smoothly—we’re always here to help!
—The Lyphe Clinic Team 💚
Really helpful through whole process.
From my very first contact with them right through to receiving my first prescription, the experience was smooth, supportive, and surprisingly affordable.
The only delay came from my NHS GP surgery being slow with the paperwork, but I’m really glad I paid a little extra for Lyphe Clinic to handle it all, they made the process so much easier.
The doctors genuinely listen and take everything into account, tailoring support to your specific needs.
It’s all very cost-effective too, which makes a huge difference when you’re looking for long-term support.
I’d 100% recommend them to anyone exploring a more natural, affordable way to manage a wide range of symptoms—it’s made a real difference for me.
8 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Dibs,
Thank you so much for your thoughtful and detailed review! We're absolutely delighted to hear that your experience with Lyphe Clinic has been smooth, supportive, and affordable from start to finish.
We understand how frustrating delays can be—especially when they’re out of your hands—so we’re really glad our team could step in and make things easier for you. It’s wonderful to know that you felt genuinely heard by our doctors and that the care has been tailored to suit your individual needs.
Your kind words about our cost-effectiveness and long-term support mean a lot to us. We’re passionate about making natural, affordable options more accessible, and hearing that it’s made a real difference for you truly makes our day.
Thank you again for the recommendation—it means the world!
—The Lyphe Clinic Team 💚
So difficult, which people that need help can't be helped
After 1 conversation with them online, I think they are ensuring people who are struggling the more can't be helped. If they only expect people that can submit every hospital letter (no matter the condition) they have ever received, every perception and all referral letters.
Because it's done by email, they don't see it as hard work or impossible for people to do with health issues.... Which is very concerning! Especially with their business model
Or they charge you £20 for the service of them doing but they couldn't tell me how they will source all documents, apart from saying it's done by email. I know my GP has got most of the letters, but not all and my GP practice would charge for admin time of £50 per letter, to be sent. Which I have 100s probably around 500 from around 20 different NHS trust. Would they request from each specialist and NHS trust?
Why not just ask for letter and the diagnosis and to show other options have been looked into.
But when you sign up they state you only need to send your Summary Patient Record which would be easy to send from a GP website.
7 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Lucinda,
We're truly sorry to hear about your experience and appreciate you taking the time to share your feedback. This isn’t the level of service we strive to provide, and we’d like the chance to make things right.
Please reach out to us directly at 0204 538 2273 or info@lyphe.com, so we can understand more about what happened and work toward a resolution.
Thank you again, and we hope to hear from you soon.
—The Lyphe Clinic Team 💚
Staff are always helpful and supportive
I cant thank Maisie enough for being helpful, the staff at Lyphe clinic are always helpful and patient and endeavour to help their patients wherever possible.
I needed support to check a letter from the DVLA had arrived and the staff at lyphe have been so helpful to makesure it has arrived and promptly provide the neccessary information for the DVLA, It really helps me out as the DVLA are extremely difficult to deal with.
Again, I cant thank Lyphe clinic enough for being helpful and timely.
7 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Richard,
Thank you so much for your kind and thoughtful feedback. We’re absolutely delighted to hear that Maisie and the team were able to support you through the DVLA process—it really means a lot to know we made things a bit easier for you.
We understand how challenging it can be dealing with external organisations, so we're always here to help however we can. Your appreciation truly brightens our day, and we’ll be sure to pass your thanks on to Maisie and the rest of the team.
—The Lyphe Clinic Team 💚
Wonderful service with my complex life.
Wonderful service with my complex life.
Today, I was able to discuss with my Dr some real sensitive things and misunderstandings thst have later come to light with Recent diagnoses. Not to go into detail, I was heard, understood, able to voice my story and felt I could share , felt I could trust the Dr enough to say how I felt...and to have them on my side and know the experience as well, meant a lot. I've been through a lifetime of stuff and also at times been mistreated within the Services, resulting in just no good.
Lyphe Clinic have been great with me for a good many years now. The lady today , both of them, were great and I couldn't ask for more. Or I if I need to, it's available to speak and sort things out.
Sorry, might not make sense. Lyphe Clinic have supported we well and I'm happy with them 😊
4 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Chris,
Thank you so much for sharing your heartfelt experience. We're truly honored that you felt safe, heard, and supported during your appointment—it means everything to us. We understand how difficult it can be to open up, especially when past experiences have made it harder to trust. We're so glad you felt that connection and understanding with your doctor, and that our team could be there for you in such an important moment.
Your kind words about the clinic and the staff mean a lot, and we’re proud to have been part of your journey for these past years. Please never hesitate to reach out whenever you need support—we're always here to listen and help however we can.
Wishing you continued strength and care from all of us at Lyphe Clinic 💚
Amazing staff
The staff at lyphe are so friendly and helpful. One of the best experiences dealing with them over the phone. Amazing.
4 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Ross,
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team over the phone. Friendly, helpful support is exactly what we strive for, so it means a lot to know we hit the mark. If you ever need anything else, we're just a call away. 😊
—The Lyphe Clinic Team 💚
Great Service
Becca was friendly, responsive and professional. The whole process was simple and fast. Couldn't ask for better!
2 de abril de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Chloe,
Thank you for the lovely feedback! We’re so glad to hear that Becca made the process smooth and positive for you—she truly is fantastic! It’s great to know everything felt simple and fast, just the way we aim for it to be. If you ever need anything in the future, we’re here for you!
—The Lyphe Clinic Team 💚
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Jake,
Thank you so much for your kind words! We’re really glad to hear you’ve had consistently good service and that our team has been helpful and friendly—it means a lot to us 🙂
Looking forward to supporting you again whenever you need us.
—The Lyphe Clinic Team 💚
Becca was very helpful and…
Becca was very helpful and understanding and completed my request expediently.
28 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Tony,
Thank you for your lovely feedback! We’re so pleased to hear that Becca was helpful, understanding, and efficient in handling your request. She’ll be thrilled to hear your kind words!
—The Lyphe Clinic Team 💚
Helpful. Reliable. Efficient
Always fast and efficient. Quickly resolve any queries & always available for help.
28 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Harriet,
Thank you so much for your kind words! We’re really glad to hear you’ve found our service fast, efficient, and helpful. That’s exactly what we aim for, and it’s great to know we’re delivering on that for you!
—The Lyphe Clinic Team 💚
Good customer support
Good comms and support provided by Jazmin via the live chat, answered my questions immediately and also helped me set up a new appointment.
26 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Mick,
Thank you for your great feedback! We’re thrilled to hear that Jazmin provided such helpful and prompt support via live chat, answering your questions and assisting with your appointment. We’ll be sure to pass along your appreciation!
—The Lyphe Clinic Team 💚
Excellent Service, Technical Subscription Issues
Whenever I need to talk on the live chat, all the assistants are swift and helpful which provides a smooth experience. I've never had any difficulties with them.
One thing I do wish however, is that due to being a subscription member, I wouldn't need to talk to these lovely assistants all the time due to not being able to log into my own account because of the fact I am a subscription member, I've raised this issue throughout the course of over a year but the issue doesn't seem to be getting resolved. It's a fabulous service, but sometimes I wish I could use the website as it's a quicker method or I'm too busy to communicate through a chat!
24 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Joel,
Thank you so much for your kind words! We’re so glad to hear that our live chat assistants have provided you with swift and helpful support every time. It’s wonderful to know we’re making your experience smooth and hassle-free!
—The Lyphe Clinic Team 💚
Repeat prescription
Couldn't order repeat prescription, as the dispensary website was acting up. It decided I hadn't had at least 2 prescriptions in 6 months, and couldn't order. But I had. Apparently the set of silicon based rocks with electricity put in and made to do millions of maths problems per second had forgot how to count. Computers eh? They just do weird things sometimes.
Anyway, hop on web chat, speak to Lauren, have a quick chat, apparently the website just does that sometimes. Repeat gets ordered. Easy.
Lauren: 5/5 - no notes, crack on
Website functionality: 3/5 - the one thing I wanted to do, I couldn't, (so it gets 1 star) but there was web chat as a workaround (+1 star), and the workaround was easy and did not have to deal with those useless AI chat bots. (+1 star for giving me something that passes the Turing Test.)
{Ok, there's one bot, but it literally gives you choices to pick from, asks for simple details to input on a form, then runs off and gets you a human. That's a flowchart with forms, with some UI/UX input sprinkled on top. It's not AI, it's not even a chat bot}
Average for the whole interaction: 4/5 stars
20 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Lee,
Thank you for the lovely feedback! We're so glad Lauren was able to make things easy and quick for you.
We’re sorry that things didn’t go smoothly at first, and we’re grateful you gave us the opportunity to turn things around. Please rest assured we’re continuing to work behind the scenes to make the process as reliable and seamless as possible.
If you ever have any concerns going forward, don’t hesitate to reach out—we're here to support you every step of the way.
—The Lyphe Clinic Team 💚
Don't waste your time
I was sucked into Lyphe free transfer clinic. I have had medical cannabis for some time, but due to stock issues of Sativa I wanted to see if I could find a better clinic. I jumped in the "Free Transfer" without looking into the business.
3 weeks later I have no prescription, Im forever chasing them and I have decided to take my money elsewhere.
PLEASE DONT USE LYPHE, DONT TAKE JUST MY WORD DO SOME RESEARCH.. BAD CLINIC!!!
14 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Wesley,
We appreciate your feedback and understand your concerns. As a responsible healthcare provider, we must follow the advice of your consultant to ensure we have all the correct information needed for safe prescribing, in line with CBMP guidance. Our priority is always patient safety and high-quality care. We would welcome the opportunity to discuss this further with you to ensure we can try and resolve this matter together. Please don’t hesitate to reach out—we’d be happy to assist.
Kind regards
Lyphe Clinic
Brilliant service
Brilliant service! Fast and great communication
14 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi James,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our service. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Best Wishes
Lyphe Clinic
Push you to buy hey for £8.50 a gram (AVOID)
I’ve been a member for almost 1 year I wouldn’t recommend can’t order repeats without a face to face on phone I tried this month and now am not a member I can order 1 tube of space cake and 1 cosmic cream but I can’t order 2 tubes of space cake even though am aloud upto 60 grams a month it doesn’t make sense they push to sell t23s for £8.50 a gram I’ve had to cancelled my subscription today am disappointed in the way this was all handled not professionally I WOULD DEFINITELY NOT RECOMMEND THIS COMPANY its all learning and there all still definitely learning very unprofessional
12 de março de 2025
Opinião espontânea
Resposta da Lyphe Medical Cannabis Clinic & Dispensary
Hi Joseph,
We're sorry to hear that you feel this way. We always strive to provide the best possible care and work closely with our patients to follow the agreed treatment plan with their consultant. If you have any concerns, we would be happy to discuss your case further—please feel free to reach out, and we’ll do our best to assist you.
Kind regards
Lyphe Clinic
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.