Vueling Airlines Opiniões 322

Falta de información de la terminal de llegada, aviones con asientos incómodos y falta de higiene, el cobro por maleta pequeña es un abuso, desembarco lento… para no repetir

The worst airline ever had a flight booked from Paris at 18:40 to only find out that it had been moved forward to 13:10 when we arrived at the airport and was told to book a hotel and another flight the next day no compensation no nothing they are the worst AIRLINE

Airlines S.A. Case ID 10123286 :
I have try to get in touch with Vueling Airlines customer service long time before my flight credit expired date, now where it is expired the finally are writing back just to inform me my flight credit is expired.
They are not answering my question or cant see that they have missed my email and during anything to get happy customer. So DO NEVER EVER FLIGHT WHIT Vueling airlines!!

Advised to contact Vueling despite booking with Qatar Airlines. Traveling to Doha via Barcelona from AGP however was issued with a ticket to Barcelona only. Other PAX on same flight traveling to Doha were given tickets through to Doha. Due to the mistake of the check in staffs our connection flight was missed, required overnight stay in Barcelona (additional costs)
Qatar advised to contact you to bring this to your attention, however all attempts of contact are difficult. Please forward an email address to customer services as this will allow me to forward the email trails.

25/11 En respuesta a Jordi:
Le agradezco la exposición pero, no necesito ni asistencia ni aclaración de dudas, es una reflexión.
Simplemente emplazar a la compañía a la asignación de asientos contiguos teniendo en cuenta el vínculo familiar máxime cuando viajan niños. Sin de forma encubierta obligar al viajero al pago de un importe en muchas ocasiones superior al propio billete para poder sentarte junto a ellos.
Le agradezco su pronta respuesta, pero no, no tengo dudas. Si pagas un suplemento compras el derecho a asientos contiguos y si no, pués no. No obstante, insisto hay que tener mala "organización" para la asignación de los asientos dispersos por todo el avión.

Jeg troede ikke at der fandtes et dårligere flyselskab end airberlin, men det fandt jeg så hos jer!
Jeg har bestilt en pladsbillet, men nu sider jeg i Barcelona og har fået at vide at min billet ikke er en pladsbillet, så jeg kan kun komme med flyveren, hvis der er afbud fra en anden passager!

Booked a flight from Istanbul to Barcelona. Payment went through and then five days later I was refunded the money with no explanation. Trying to contact Vueling is horrible… phone lines don’t work, no email address and the chat box is simply no help at all. Was able to chat with someone through instagram, they told me it was a ‘payment issue’ even though the payments went through but then they later say ‘we refunded’ the amount. We had no explanation at all for this matter and only found out through the refund being back in my account. They were unable to do anything about it to compensate or help us get the flight back as the ‘booking no longer exists’. So they say to try and make us pay for the exact same flight which is now way more expensive than before… very unfair and to be honest unacceptable, just a cheeky way to try get people to pay more money. Won’t be flying with Vueling anymore, you’ve just lost a customer because your incompetent.

Son lo peor, llevo viajandoañosy el 80%de sus vuelos con retrasos, el personal desagradable, te tratar comoa un burro y como si fueses estupido.
Siempre que haya opción, elijo otra compañia que al menos el personal te trate como una persona y no como un animal de granja.

Vole con mi mascota y dentro de trasportin le entró un ataque de ansiedad, tuve que sacarlo del transportin y me lo puse en mis rodillas y se empezó a calmar y se dormia. Las azafatas vinieron y me obligaban a meterlo otra vez en el transportin y pobre de mi perro le empezó otra vez a darle un ataque y el personal del avión seguían presionandome .personal nefasto y a mi perro le llega a pasar algo, no se como hubiera respondido. Jamas volveré a volar con esta compañía. Mi perro ni ladraba, ni molesto a nadie. Los que tengan mascotas no vuelen con esta compañía .

Lo peor de lo peor.. maltrato, demoras, cancelan vuelos estando a punto de embarcar. Empleados ineptos, soberbios e inútiles. No se arruinen la vida viajando con esta basura.

Volo cancellato all’improvviso e a meno di un’ora dalla partenza serale (poi si è capito che era stato il tempestivo rifiuto di volare su Valencia proprio nelle ore in cui avveniva la tragica alluvione).

Sono stata riprotetta su volo del giorno successivo, alloggiata per la notte in albergo, shuttle a disposizione.

A differenza di altre compagnie (anche di linea) non ho dovuto anticipare alcuna spesa: hanno direttamente provveduto loro con grande organizzazione e tempestività.

Denied Boarding Despite Timely Arrival

The check-in for our flight was scheduled to close at 2:45 PM. I arrived at the counter at 2:42 PM with my passport, my parents' passports, and all of our luggage. My parents, aged 81 and 85, were en route but had not yet arrived due to mobility difficulties. I was in constant communication with them, encouraging them to reach the counter as swiftly as possible.

Inconsistent and Unprofessional Staff Conduct

At the check-in desk, two of your staff members were present. The first was understanding and immediately began processing my check-in upon recognizing the urgency of our situation. However, her colleague insisted on closing the check-in promptly at 2:45 PM, despite my pleas and the fact that my parents were moments away. She had all of our passports and luggage in front of her but refused to assist further. My parents arrived at 2:47 PM, a mere two minutes after the official closing time.

Lack of Empathy and Professionalism

I explained that we were traveling for my wedding in Tangier—a once-in-a-lifetime event. Despite this, the second staff member remained inflexible and even displayed a mocking attitude, which was both unprofessional and hurtful. Competent customer service involves adapting, understanding, anticipating, and assisting passengers, especially in extenuating circumstances. She had all the necessary documents and could have easily begun the check-in process, finalizing it upon my parents' arrival. This procedure was later confirmed as acceptable by my wife, an air traffic controller, and another Vueling employee. Additionally, the flight was delayed, which should have permitted some leeway.

Inappropriate Response and Threats

When I expressed my dissatisfaction with her behavior, she retorted that I would never travel with Vueling again. While she may be correct—by my own choice—I found her threat inappropriate and beyond her authority.

Disappointing Experience at the Ticketing Counter

After being denied boarding, despite my sister, brother-in-law, and numerous guests already on the flight, I proceeded to the ticketing counter for assistance. I explained that we had lost three tickets to Tangier, including paid extras for front-row seats and checked baggage. Unfortunately, there was no attempt at a goodwill gesture or solution.

Witness to Discriminatory Behavior

Moreover, while at the ticketing counter, I witnessed deplorable service: several customers of African origin and two British citizens of Indian descent were insulted by the young employee present. He also refused to provide his name when requested. Such discriminatory behavior is unacceptable and severely tarnishes the reputation of your airline.

Consequences and Final Thoughts

Ultimately, I was forced to purchase three tickets on an Air Arabia flight later that day, causing me to miss the pre-wedding dinner—an irreplaceable moment in my life.

compagnia aerea tra le peggiori, nel giorno 1/11/2024 hanno praticamente cancellato tutti i voli per condizioni meteo avverse, solo che i problemi erano la mattina, a noi hanno cancellato il volo alle 19,20, quando TUTTE le altre compagni decollavano regolarmente, uno schifo , ovviamente non vogliono rimborsare, state alla larga da questi LADRI

Geen correcte prijsvermelding. Heb 78 euro per persoon extra MOETEN bijbetalen voor stoel en handbagage die we dan nog moeten afgeven. ZEER onvriendelijk personeel. Dus NOOIT meer. Krijgt een dikke NUL

Ayer tenía el vuelo De Santiago a Tenerife siendo residente canaria yo avía comprado billete sin maleta ,en Santiago pagué traer una maleta como no tenía asiento asignado me piden certificado y no lo tenía Porqe al comprar el billete no me lo pidió llegó al aeropuerto me dicen qe no podía viajar qe tenía qe pagar otro billete así podía, qe vergüenza que robo mi DNI era residente pague 12 € maleta qe perdí el dinero luego el billete qe tenía pago y pa poder viajar tuve qe pagar 64€esto es una estafa solo quieren dinero vergüenza les debe dar mala compañía ni agua te dan pagando primera hay pagan todo Jentuza espero qe lo lean no estoy de acuerdo con lo que me isieron me sentí engañada yo qe viajo mucho en Vuelin ya ni ganas me dan

We were concerned about flying with Vueling, having read reviews about travellers being bumped off overbooked flights. However, our experience was nothing but positive, though admittedly there were a few empty seats on the flight (Gatwick to Bilbao).

The boarding and hold luggage check-in process was efficient on both legs of the journey and we arrived at our destinations on time. The cabin staff were polite and responsive.

Everything worked just as it should have. I wouldn't normally write a 'nothing to see here' review but wanted to provide some balance to some other peoples' poor experiences.

My wife and I had to cancel travel plans due to sad circumstances - a cancer diagnosis in the family. Vueling customer service agents were so lovely and helpful, and I feel that they very kindly went above and beyond to help us during a difficult time. Really grateful.

i dont know why i travel with vueling, i almost always have bad experiences when i do. a couple of weeks ago a had to travel from barcelona to copenhagen. the flights was unfortunately delayed with approximately 2 hours, this was a problem in all of the airport of barcelona, due to bad weather. of course bad weather is not the fault of vueling, but when we finally were about to board the plane, after a long time of delay, vueling insists on measuring almost every handbag to see if it exceeds the measurements (i believe as an excuse so they can charge you extra). and when it came to me, i had a normal size computer bag on me, and i had also paid for luggage, the woman attending me just let me throw, but i heard from her colleague, that is was important that she really measured the bag. just to be clear, i didnt pay anything extra. i know a lot of airline companies are assholes when it comes to measurements, but in this case, when my bag is clearly not too big, we are 2 hours late, is it really so important to double check every customer.

Timadores. No quieren cargar mis avíos. Me dicen que en mi reserva mis apellidos están juntos y en mi cuenta separados ( y en mi dni y me dejasteis volar). Tengo todos los vuelos del año igual y me cargasteis los puntos.

Première fois que je voyage avec cette compagnie et je dois dire que ça reflète vraiment son prix. Bagages reçu deux jours plus et encore il a fallut que je retourne à l’aéroport pour le réclamer alors qu’ils étaient sensé me les déposer à mon adresse le lendemain. Ça ne sert à rien de payer des bagages supplémentaires