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MagicBreaks Opiniões 

3214
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecal... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Always a great experience with Magic Breaks. Second time booking and would not hesitate to use again or recommend. Advisor got in touch very quickly after our last trip and was super helpful in securi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was really quick and easy to make a last minute booking to Disneyland Paris and Les Villages Nature! With it being so short-notice, we had to speak with the experts and Rhiannon B helped. Within... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lisa is absolutely fab. I have never had a more helpful and attentive holiday team that I have booked through. She’s so helpful and I will absolutely be using her again

Informações sobre a empresa

  1. Agência de viagens
  2. Agência de viagens de cruseiro
  3. Agência de entretenimento
  4. Parque temático
  5. Agregador de viagens

Escrito pela empresa

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Escrito pela empresa

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

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4,4

Todas as opiniões

(3214)

247 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Alex was very swift in replying to my…

Alex was very swift in replying to my questions and made the booking process very simple and easy.

4 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind review. We're thrilled you had a smooth booking experience with Alex!

Classificada 5 em 5 estrelas

Disneyland Paris

Alex picked up my email request shortly before Christmas and was so helpful from the start. This is my first time using Magic Breaks, we are a family of 7 travelling and Alex was on hand to answer any questions very quickly. I would definitely recommend Magic Breaks to my friends and family.

1 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your great review! We're delighted Alex could assist you so promptly and give you a positive first experience. We look forward to booking your next magical break!

Classificada 5 em 5 estrelas

Cheryl has been fantastic

Cheryl has been fantastic, knowledgeable and extremely patient with us and happy to answer any questions and offer different packages and dates so we could make an informed decision.

4 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! We're so pleased Cheryl could support you make the right choice. We hope you have a magical time!

Classificada 5 em 5 estrelas

Reliable, straightforward service

Helpful employees, easy booking, simple and clear process. This was our 8th time using them and am about to book for the 9th

5 de novembro de 2025
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Resposta da MagicBreaks

Thank you for your great feedback! We're thrilled you are happy with our service - your loyalty means a lot to us!

Classificada 5 em 5 estrelas

Disneyland Paris

Alex was phenomenal in helping me plan and book my first trip to Disneyland Paris for my family of 5. She was professional, answered any questions and concerns I had especially being a first time traveller to Disney. She had a great knowledge and background of Disney which really helped. Such a smooth easy progress in booking through Alex. I highly recommend.

2 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your wonderful feedback! We're delighted Alex could make your first trip memorable- Your recommendation means a lot to us.

Classificada 5 em 5 estrelas

Great experience with Magic Breaks…

Great experience with Magic Breaks today, very quick and polite responses with any questions and seamless booking.

30 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your kind review! We're thrilled to hear you're happy with our service!

Classificada 5 em 5 estrelas

Cheryl was absolutely wonderful

Cheryl was absolutely wonderful, so kind & patient. I’m very indecisive and Cheryl did multiple quotes and answered all my questions promptly and in depth.
Nothing seemed like too much trouble and she helped me book my families next Disney trip.

29 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your lovely review! Cheryl will be thrilled to read this!.

Classificada 5 em 5 estrelas

Had the most helpful experience from…

Had the most helpful experience from Leah Alford , booking for a party of 9 for my 60th in June 2026 and she was so helpful and got me the best value , always replied back straight away to my emails and rang me to ensure I was getting my magical 60th memories with my family . Leah you have been a star and I can’t thank you enough

27 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your lovely review. We're delighted to hear Leah was able to support you make your 60th birthday trip so special. We hope you have a magical time!

Classificada 5 em 5 estrelas

Friendly, efficient & a great deal!

This is the second time I've used Magic Breaks to book a theme park holiday - this time it was to book a trip to Efteling in The Netherlands, a park they've just started working with.
Kian helped to find a great deal for both accommodation, tickets and travel - much more efficiently than if I'd tried to do this independently. It was all so easy! Many thanks.

28 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your lovely review and for choosing us again! We're so pleased Kian was able to offer you a smooth booking experience. We appreciate your continued loyalty!

Classificada 5 em 5 estrelas

Great Service from Cheryl

Cheryl has been brilliant from start to finish. We had quite a few questions and changes along the way, and she was always patient, clear, and genuinely helpful.

She took the time to explain things properly, double-checked details for us, and made sure everything was right rather than rushing us into anything. Communication was quick and reassuring, and it really felt like she was trying to help us get the best trip, not just make a sale.

Thanks to Cheryl, the whole booking process felt straightforward and stress-free. Would definitely recommend her.

27 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your kind feedback. We're delighted to hear Cheryl provided such great service! We really appreaciate your recommendation!

Classificada 5 em 5 estrelas

Cheryl was amazing helped us out with a…

Cheryl was amazing helped us out with a last minute get away for my son finishing treatment for his cancer this year! We are so so happy we now have our holiday booked! All thanks to Cheryl!

27 de dezembro de 2025
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Resposta da MagicBreaks

Thank you so much for your kind words! We're delighted that Cheryl could help book your magical break! Wishing you a well-deserved break!

Classificada 2 em 5 estrelas

Easy to book, terrible to change or talk to a person

This is a tough one because I’ve used them in the past and loved them. Just tried to use them again and a different experience. Here is where they work. Filling out the form for a new booking and getting a confirmation and form back to pay and book. That part is great! Where it breaks down is if you need customer support. I’ve been emailing with the. For two weeks now about changing the dates of one room and adding an additional date. Very long gaps in responses and two weeks later I still have no confirmation. Tried to take it off email and no luck. The what’s ap is a bot and tells you no agents available. When you call they have a message telling you to email them. If your looking for personal customer service unfortunately they don’t seem to be the agents to turn to.

11 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your review, Mike. We do apologise for the delay and appreciate your continued loyalty. We received your email on the 15th December this detailed your request and issued a revised quote on 19th December, which you confirmed the same day. On the 22nd we added the additional room and guests and sent your updated confirmation. Character/dining reservations were completed on the 27th. Our standard email turnaround is within 48 hours and emails/follow-ups fell during the Christmas period, when response times can be longer due to reduced staffing and supplier availability. Thank you for your patience.

Classificada 5 em 5 estrelas

Can't fault our experience with Magic Breaks, a most magical Christmas!

Can't fault our experience with Magic Breaks. Second time booking a trip to Disneyland Paris with Magic Breaks and everything was sorted for us without issues. Special thanks to Alex who assisted in booking our trip. Most helpful, and quick to respond to my requests, sending a quote and processing our booking. And at 8.30 pm on Christmas Eve no less. I want to thank you again for all your help.

24 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your kind words! Your loyalty means so much to us. We're happy that you have a had a smooth booking experience with Alex!

Classificada 5 em 5 estrelas

Highly recommend

Started looking at deals today for visiting Disney next year, Alex was super helpful with the whole process. Sent me over all the details and checked the best deal for me. I also made an error on one of the dates of births which was fixed instantly with no problems.

24 de dezembro de 2025
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Resposta da MagicBreaks

Thank you for your great review! Alex will be thrilled to read this!

Classificada 5 em 5 estrelas

Very helpful and friendly. The magic is making things easy!

Cheryl was the loveliest adviser to speak to, kept me fully up to date from start to finish on my booking. Answered all questions I’ve had so far, and I’m sure I’ll have more. It’s great you have a dedicated helper on had who knows all about you and the booking. Thank you Cheryl.

16 de dezembro de 2025
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Resposta da MagicBreaks

Thank you so much for your lovely feedback! We're so pleased to hear Cheryl was able to help with your magical break. She will be thrilled to read this!

Classificada 5 em 5 estrelas

Thank you so much for the fabulous…

Thank you so much for the fabulous customer service we have received, prior to our upcoming trip!

14 de dezembro de 2025
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Resposta da MagicBreaks

Thank you so much for your kind review! We hope you have a magical time!

Classificada 5 em 5 estrelas

Amazing Filiz at Magic Breaks Saved our Holiday

I cannot thank Filiz at Magic Breaks enough! I didn’t receive the email advising that my booking needed to be paid for, and unfortunately, the booking was cancelled. I was honestly so stressed — but Filiz absolutely saved the day!

With incredible patience, kindness, and professionalism, she managed to rebook everything and sort the whole situation out for me. She kept me reassured the entire time and went above and beyond to make sure everything was put right.

I’m truly so grateful for all of her help. Filiz is a real credit to Magic Breaks, and I honestly can’t thank her enough. If I could give more than 5 stars, I would!

12 de dezembro de 2025
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Resposta da MagicBreaks

Thank you so much for your lovely review! We're truly sorry for the initial stress you experienced, but we're delighted to hear that Filiz was able to turn things around for you. We hope you have a magical time!

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