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MagicBreaks Opiniões 

3214
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecal... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Always a great experience with Magic Breaks. Second time booking and would not hesitate to use again or recommend. Advisor got in touch very quickly after our last trip and was super helpful in securi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was really quick and easy to make a last minute booking to Disneyland Paris and Les Villages Nature! With it being so short-notice, we had to speak with the experts and Rhiannon B helped. Within... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Lisa is absolutely fab. I have never had a more helpful and attentive holiday team that I have booked through. She’s so helpful and I will absolutely be using her again

Informações sobre a empresa

  1. Agência de viagens
  2. Agência de viagens de cruseiro
  3. Agência de entretenimento
  4. Parque temático
  5. Agregador de viagens

Escrito pela empresa

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Escrito pela empresa

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(3214)

247 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

I had been considering going back to…

I had been considering going back to Disneyland Paris and hadn’t quite made my mind up. Alex May from magic breaks help me with all my questions and made the whole booking process as easy as possible. Thank you Alex

20 de janeiro de 2026
Opinião espontânea
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Resposta da MagicBreaks

Thank you so much for your lovely feedback! We're thrilled Alex has provided you with a such a smooth booking experience.

Classificada 5 em 5 estrelas

Friendly and easy service for booking our holiday.

Alex has been extremely helpful and very patient while we figured out the perfect option for us. Alex had taken the time to answer all my questions and review the different options. Very easy to book and happy with the deal we got!

17 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind words! We're thrilled you are happy with Alex's service.

Classificada 5 em 5 estrelas

Helpful agents

The agent on the telephone (Cheryl) was very helpful and provided all the information I needed

16 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind words, we're glad you're happy with Cheryl's service!

Classificada 5 em 5 estrelas

I’ve just booked our 2nd Disneyland…

I’ve just booked our 2nd Disneyland Paris trip through MagicBreaks, this time with the help of Alex May they were extremely helpful answering all questions I had and advising things that we can do on site to make our little girls birthday extra special! The booking was made so quickly and I will definitely book through them again (because let’s be honest - it’s Disney - we will go again!!)

16 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for taking the time to leave such a lovely review! We're so pleased Alex could help make your booking experience extra special. We look forward to booking your next magical break.

Classificada 1 em 5 estrelas

Unhelpful when you want to amend your booking

My husband booked a week away at Les Nature Village, with 1 day Disneyland Paris tickets for my daughters 4th Birthday in June.

Since booking, we have decided to cancel the dated ticket for disneyland and as my tickets, booked through Magicbreaks state that the tickets are fully refundable and cancellable without charge up to 3 days before our visit, i thought i would cancel magic breaks to do so and then look to extend out holiday with the extra night at one of the disneyland hotels.

I tried calling your customer services, however, the woman i spoke with was extremely rude and it was clear that within the first 10 seconds of the call being answered she didn't want to help, and said my tickets aren't able to be cancelled, despite me telling her i have an email that conflicts this and there being no mention in their terms and conditions that this wouldn't be possible. I have been mis-sold.

I have been waited a week for a response.

13 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your feedback. We're very sorry to hear about your experience. We can see a refund has already been offered for your booking. If you need any further assistance, please do not hesitate to contact us at customercare@magicbreaks.co.uk.
We do apologise for any inconvenience caused.

Classificada 5 em 5 estrelas

First time ever booking to go to…

First time ever booking to go to disney, wehad people call us to help with any enquiries we had, booking was done so smoothly,

14 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! We're so glad your first Disney booking went smoothly. We look forward to booking your next magical break!

Classificada 5 em 5 estrelas

Cheryl is brilliant

Cheryl was very attentive and found the very best deal for what we were looking for. Responds to emails very quickly no matter what time of day/night it is!

13 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! Cheryl will be thrilled to read this!

Classificada 5 em 5 estrelas

Natalia was brilliant

Natalia was brilliant, I had trouble booking online and she managed to sort the problem and book everything for me. I may have given up if it wasn't for her. She was knowledgeable, efficient and friendly.

11 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! We're pleased to hear Natalia provided great support.

Classificada 5 em 5 estrelas

Great customer service

Great customer service. All questions answered and booking processed late on a Sunday evening. Would highly recommend.

11 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind review! We're thrilled you're happy with our service.

Classificada 5 em 5 estrelas

Cheryl was amazing at helping me book…

Cheryl was amazing at helping me book my packaged holiday to Disney land Paris, fantastic customer service

Thanks again Cheryl

11 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind review! We're delighted to hear Cheryl provided fantastic service.

Classificada 5 em 5 estrelas

Amy Stevens booked our Disney trip for…

Amy Stevens booked our Disney trip for 2026 and was so helpful throughout.. we actually had to then change our booking to beginning of 2027 and this was done so easily!

I have booked Disney in the past via other company’s & done it myself separately and it’s never been as straight forward as booking through Amy.

We are also staying in the Disney hotel & got a really good price for 3 nights & character breakfast 🙌🏼♥️

5 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely feedback! We're so pleased Amy could help make your booking process run smoothly.

Classificada 5 em 5 estrelas

Cheryl smith has gone above and beyond…

Cheryl smith has gone above and beyond building our Disney Orlando holiday package, nothing was too much trouble, very reassuring and extremely knowledgeable and got us the best deal we had to snap it up! I highly recommend magic breaks and even more so Cheryl ! Thank you so much I went into this like looking for a needle in a haystack didn’t know where to start trying to find our dream holiday! So thank you so much for making this so easy!

8 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! We're so pleased Cheryl could help you make a smooth booking experience. We really appreciate your recommendation!

Classificada 5 em 5 estrelas

5 Star Service from Kerry at Magic Breaks

Originally spoke to Kerry from Magic Breaks as needed to check/change some details for an upcoming trip to DLP, she was so friendly, helpful and fast to reply to emails that when we was booking to go back again we got straight in touch with her and booked directly, she always goes above and beyond and nothing is too much trouble, highly recommended and also thanks again for all the help!

7 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind words! We're so pleased Kerry could help and make everything easy for you. We really appreciate your recommendation!

Classificada 5 em 5 estrelas

Easy to use

Easy to use. Easy to compare different available hotels. Flexibility of payment

2 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your valuable feedback!

Classificada 5 em 5 estrelas

Booked by email. So easy and helpful

I booked my Florida holiday via email with a lovely sales adviser named Cheryl.
I booked flights, hotel, park tickets and car hire all together. Cheryl was very patient with me while I checked out the hotels and distances etc, and adjusted the details accordingly. I really couldn’t have booked this holiday without her help, so thanks Cheryl! I highly recommend doing it by email. It’s much easier and I do believe they can get you the best deal. Mine certainly was! 😆

6 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! We're so pleased Cheryl offered you such a smooth booking experience. We really appreciate your recommendation and loyalty!

Classificada 5 em 5 estrelas

Cheryl smith has been lovely she…

Cheryl smith has been lovely she answered every question and has done her best to help me book my holiday 10/10

5 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind review! Cheryl will be thrilled to read this!

Classificada 5 em 5 estrelas

Excellent customer service

Cheryl has been really helpful, giving useful advice and tips and making the booking process really simple for us. She kept quotes clear and despite me changing my mind many times she managed to find us exactly what we were looking for.

4 de janeiro de 2026
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Resposta da MagicBreaks

Thank you for your kind review! We're delighted to hear you have had a smooth booking experience with Cheryl!

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