Always a great experience with Magic Breaks. Second time booking and would not hesitate to use again or recommend. Advisor got in touch very quickly after our last trip and was super helpful in securi... Ver mais
A empresa respondeu
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Leia as opiniões dos outros
It was really quick and easy to make a last minute booking to Disneyland Paris and Les Villages Nature! With it being so short-notice, we had to speak with the experts and Rhiannon B helped. Within... Ver mais
A empresa respondeu
Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecal... Ver mais
A empresa respondeu
I have been trying to book Disneyland Paris for my 2 little ones for the last 2 months and just couldn’t find the right deal for us. Cheryl Smith reached out to offer assistance and help get u... Ver mais
A empresa respondeu
Informações sobre a empresa
- Agência de viagens
- Agência de viagens de cruseiro
- Agência de entretenimento
- Parque temático
- Agregador de viagens
Escrito pela empresa
Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.
MagicBreaks
Escrito pela empresa
- Dear Valued Customer,
- We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
- Thank you for choosing MagicBreaks.
Informações de contacto
MagicBreaks, Fora, 60 London Wall, London, EC2M 5TQ, London, Reino Unido
- 0330 880 5001
- customercare@magicbreaks.co.uk
- magicbreaks.co.uk
4,4
Excelente
3 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 96% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Alex May was super helpful
Alex May was super helpful. From the moment we called with lots of awkward requests around dates and flight times, she worked her magic and got us booked within minutes. Couldn’t recommend enough.
Thank you
4 de julho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your kind words. We're delighted you're happy with Alex's service!
Resposta da MagicBreaks
Thank you for your 5-star feedback
Cheryl Handled our booking very nicely…
Cheryl Handled our booking very nicely and would reccommend
3 de julho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your kind words. Cheryl will be pleased to read this!
Cheryl was fantastic from start to…
Cheryl was fantastic from start to finish. Made the whole process very easy! Would highly recommend Magic breaks!!
2 de julho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your lovely feedback! We're delighted you're happy with Cheryl's service!
Just booked a trip with magic breaks a…
Just booked a trip with magic breaks a Disney cruise Suzy was really helpful with all the information so would definitely recommend
25 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your kind words! Suzy will be delighted to read this!
Shocking company/ Holiday Ruined
Shocking company - Legal action pending
Due to an awful experience with MagicBreaks where they ruined our holiday . Complaint was raised , but even when it was escalated to a Director called Karl Harrison he also couldn’t handle the complaint .
Legal proceedings have now commenced WARNING DO NOT USE THIS COMPANY.
Edit to magicbreaks
I gave the director multiple chances to reply and make this right but he failed so please do not lie further . My case has been taken on so we will see what happens next .
16 de maio de 2026
Opinião espontânea
Resposta da MagicBreaks
“Thank you Mr Sharpe for your feedback.
The MagicBreaks team ensures that special requests from customers for free of charge upgrades, such as the requests you made, are passed onto the destination owner. Ultimately it is at the discretion of the destination owner as to whether they can meet the request for those free of charge upgrades.
Where the occasion is a very special one then our team will always recommend to customers that they add their requested upgrades to their paid booking so those upgrades are guaranteed to be provided by the destination owner.
On this occasion the destination owner, Disneyland Paris, was not able to offer you the free of charge upgrades you requested and we can understand your frustration. However, the fault does not lie with MagicBreaks and you chose to publish your feedback here before allowing our director the opportunity to discuss the issue with you.
Once again, we are sorry that you feel frustrated by the decision of Disneyland Paris in this instance.
Best regards
The MagicBreaks Team”
Great deals and a breeze to book
Was easy, great deal, booked my holiday with ease and can't wait
21 de junho de 2026
Resposta da MagicBreaks
Thank you for your lovely review!
Cheryl's support was incredible.
Cheryl's support was incredible.
23 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your kind review! Cheryl will be pleased to read this!
Booking experience is excellent
Booking experience is excellent. Previous customer service issue with Disney handled expertly by magic breaks.
18 de junho de 2026
Resposta da MagicBreaks
Thank you for your kind words! We're delighted you're happy with our service!
First time booking
First time booking, I did put 3 start because I didn't went to my holiday yet. Bit was very easy to book, and confirmation was straight forward
19 de junho de 2026
Resposta da MagicBreaks
Thank you for your feedback, we hope you have a magical time!
Great experience booking a last minute…
Great experience booking a last minute trip to Disneyland Paris with Magic Breaks. Simon was immensely helpful.
12 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your lovely feedback! Simon will be delighted to read this!
Resposta da MagicBreaks
Thank you for your 5-star review!
Easy and great customer service
Made a booking very easy and Alex has been very helpful and answered all my questions I have at the moment, egrets experience so far 😀
16 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your kind words! Alex will be delighted to read this!
Can’t recommend Alex enough
Can’t recommend Alex enough. Booking holidays for a large family is very daunting, but Alex has made it so easy and straight forward. Always available, super quick replies and answered all of my multiple questions. Can’t thank and recommend enough, will definitely be using again!
12 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your lovely review! We're delighted you're happy with Alex's service!
Cheryl has been really helpful
Cheryl has been really helpful, communicating has been fab, helping us get the best prices and the timings we wanted, very excited for our holiday now
11 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your kind words! Cheryl will be delighted to read this!
Always hesitant about using these…
Always hesitant about using these services as you want to make sure its legit BUT, I was really happy with the service and support I have received
Arranging a trip to Disneyland Paris , I was given all the support, information and guidance I needed.
A lovely lady called Cheryl was bombarded by lots or questions I had to ensure I got everything I needed. Would recommend Magic Breaks as I have received a little more than I expected so very happy
4 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you for your lovely feedback! We're delighted you're happy with Cheryl's service!
We’ve just booked our second Disney…
We’ve just booked our second Disney trip with Magic Breaks – this time to Florida – and I wanted to give a special mention to Krista for her outstanding customer service.
Planning a Disney Florida holiday can be overwhelming with so much information to take in, but Krista made the whole process easy and enjoyable. She kept in touch throughout, answered all of our questions promptly, and was genuinely excited for us as our plans came together.
Nothing was too much trouble, and her knowledge, enthusiasm and professionalism gave us complete confidence in our booking.
Thank you, Krista, for making the experience so enjoyable. You’re a real credit to Magic Breaks!
3 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you so much for your lovely review - We will pass your praise along to Krista.
Your loyalty means a lot to us!
I love Magic Breaks
I love Magic Breaks...Have just booked our 4th Disney trip with them, this time to Orlando next year...Cheryl Smith our Sales Advisor arranged everything we wanted so efficiently and answered all my questions. Thank you Magic Breaks and Cheryl.
2 de junho de 2026
Opinião espontânea
Resposta da MagicBreaks
Thank you so much for your kind words! Cheryl will be thrilled to read this...Your loyalty means a lot to us!
Resposta da MagicBreaks
Thank you for your great feedback!
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