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MagicBreaks Opiniões 

3213
TrustScore: 4.5 em 5

4,4

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Leia as opiniões dos outros

Classificada 5 em 5 estrelas

Always a great experience with Magic Breaks. Second time booking and would not hesitate to use again or recommend. Advisor got in touch very quickly after our last trip and was super helpful in securi... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

It was really quick and easy to make a last minute booking to Disneyland Paris and Les Villages Nature! With it being so short-notice, we had to speak with the experts and Rhiannon B helped. Within... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Booked a trip to Disneyland Paris and have been trying to contact them to make an amendment but seems there is no way to do so. WhatsApp been ignored for a week, never an agent on webchat and phonecal... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

I have been trying to book Disneyland Paris for my 2 little ones for the last 2 months and just couldn’t find the right deal for us. Cheryl Smith reached out to offer assistance and help get u... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de viagens
  2. Agência de viagens de cruseiro
  3. Agência de entretenimento
  4. Parque temático
  5. Agregador de viagens

Escrito pela empresa

Whether you want to take the family off to Disneyland® Paris, hang out in the sun in Florida or head off to see Santa in the snow in Lapland, we’re totally dedicated to making that experience that little bit more special, more memorable, more amazing. With a great range of destinations, flexibility and brilliant deals, we don’t do ordinary, we only do magical. Our specialist sales team are on hand 7 days a week, with expert knowledge and advice to assist you in finding your holiday of a lifetime.

MagicBreaks

Escrito pela empresa

Dear Valued Customer,
We're proud to deliver consistently great customer service. If you would like to speak to us about your booking or discuss any future travel plans we invite you to get in touch with our team on 0330 880 5006, Live Chat, Whats App or Facebook Messenger at magicbreaks.co.uk or by emailing customercare@magicbreaks.co.uk We're available 7 days a week, 364 days a year to ensure you have a magical holiday.
Thank you for choosing MagicBreaks.

Informações de contacto

4,4

Excelente

TrustScore: 4.5 em 5

3 mil opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 96% das suas opiniões negativas

Geralmente responde dentro de uma semana

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,4

Todas as opiniões

(3213)

247 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience

Corresponding with Cheryl was really easy, she was incredibly helpful and quick to reply. I am based in Australia and we don’t have a service like this access Disney deals that are only available in the UK, so Magic Breaks bridged that gap in a stress free way- the process was super simple. Highly recommend.

25 de maio de 2026
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Resposta da MagicBreaks

Thank you for your great review! Cheryl will be thrilled to read this - Your recommendation means a lot to us!

Classificada 1 em 5 estrelas

Disappointment and Anger and Warning to others

After making a booking with Magic Breaks I can honestly say it was a horrific experience and spoiled what was supposed to be a happy special occasion . The staff including Natalia failed to deliver an efficient service. Legal action is commercing and i would strongly recommend NEVER to use this company again .

I have never felt so let down by a company and again strongly recommend not to use them .

Update
I am already in contact with the complaints team before I commmece legal action , you have devastated and ruined my partner 40th birthday and will be held accountable

15 de maio de 2026
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Resposta da MagicBreaks

Thank you for your feedback. We're terribly sorry to hear this and this is not the experience we would like you to have. Please email customercare@magicbreaks.co.uk with your reference number and query so this can be investigated further for you.

Classificada 5 em 5 estrelas

We live in New Zealand and booked our…

We live in New Zealand and booked our Disneyland Paris holiday through Magic Breaks. From booking to paying, flights, accommodation, park tickets etc etc everyrhing was perfect. The couple of queries i had were answered immediately. Excellect customer service and an amazing holiday. THANK YOU XX

4 de maio de 2026
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Resposta da MagicBreaks

Thank you for your lovely review! We're thrilled you're happy with our service - Have a magical time!

Classificada 4 em 5 estrelas

Superstar customer service.

Cheryl Smith was the best help, she was kind and so patient with me and all my questions and worries. Thank you again, I can’t wait to go to Disney!

7 de maio de 2026
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logótipo da MagicBreaks

Resposta da MagicBreaks

Thank you for you're lovely feedback! Cheryl will be delighted to read this - we hope you have a magical time!

Classificada 5 em 5 estrelas

Orlando booking

Very quick turnaround for responses. I saw on the email chain we had over 35 to and fros to get it organised and deposit paid.
Very accommodating to our family dynamic.
Only thing to improve would be that I tried rininging a couple times at the end but couldn't get through and was super quiet for the answer phone- I think

1 de maio de 2026
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Resposta da MagicBreaks

Thank you for your kind feedback- we're pleased to hear we could accommodate your family's needs. We do apologise for the difficulty you had trying to call us. Please also see below contact options for future reference:

General Opening Hours

Sales (New Bookings)

Telephone 0330 880 5001: Monday - Sunday (8am - 10pm)

Live Chat: Monday - Sunday (8am - 10pm)

Whatsapp: 02034724854

Email: bookings@magicbreaks.co.uk

Customer Care (Existing Bookings)

Telephone 0330 880 5006: Monday - Friday (9am - 6pm)

Live Chat: Monday - Sunday (9am - 6pm)

Whatsapp: 02034724854

Email: customercare@magicbreaks.co.uk

Classificada 5 em 5 estrelas

Cheryl was super quick and efficient…

Cheryl was super quick and efficient with everything regarding our booking for Disneyland. She was happy to do multiple quotes and change certain things such as flight times. Very quick response and supper happy with the service. Thanks Cheryl x

30 de abril de 2026
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Resposta da MagicBreaks

Thank you for your lovely feedback! Cheryl will be delighted to read this!

Classificada 5 em 5 estrelas

Returning customer cause they are…

Returning customer cause they are reliable and helpful. Thank you to Cheryl Smith for her assistance with our latest booking

27 de abril de 2026
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Resposta da MagicBreaks

Thank you for your great feedback and loyalty! Cheryl is a valuable member of the team.

Classificada 5 em 5 estrelas

Great service

I was booking a trip for one of the residents I care for, which can be abit complicated. Leah was a dream to chat to and deal with. She was so patient, understanding, knowledgeable and helpful. Nothing was too much for her and she really went above and beyond to help me. She has sorted the whole trip and gave me options along with her advice on these.
I couldn’t have got this booked without her! Amazing customer service thank you Leah.

28 de abril de 2026
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Resposta da MagicBreaks

Thank you for your kind words! We're thrilled you're happy with Leah's service!

Classificada 5 em 5 estrelas

Flawless…

Just had a look on magic breaks to see if we could afford/logisticlly book a disney trip and got chatting to agent Amanda r !! Omg she was so friendly , helpful and amazing that I've only gone and bloomin booked!!!! Great price, great flight, superb customer service, roll on september , hello hickey mouse!!!! Eeeek

28 de abril de 2026
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Resposta da MagicBreaks

Thank you for your lovely feedback! Amanda will be delighted to read this - We hope you have a magical time!

Classificada 4 em 5 estrelas

Booking was simple but was very…

Booking was simple but was very disappointed after making booking that the offer that included free ferry crossing didn't apply to my booking, especially as I could of booked when it did.

25 de abril de 2026
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Resposta da MagicBreaks

Thank you for your feedback. We're pleased you had a smooth booking experience. Promotions are subject to change and unfortunately do not apply to all bookings I am afraid.

Classificada 1 em 5 estrelas

Not helpful at all

After making a booking online i decided to call them with a query about the shuttle crossing. I was told that as I had made the booking online, I would need to email them instead. Not interested at all about giving any advice to what I'm sure would have been a quick yes or no answer to my question. Not helpful.

27 de abril de 2026
logótipo da MagicBreaks

Resposta da MagicBreaks

We are sorry to read to hear about your experience. We will be happy to assist you with any query you have. You can email us with your booking reference to customercare@magicbreaks.co.uk or call us on 0330 880 5006

Classificada 5 em 5 estrelas

Efficient

Efficient
Simple easy process and informative.

25 de abril de 2026
logótipo da MagicBreaks

Resposta da MagicBreaks

Thank you for your valuable feedback!

Classificada 5 em 5 estrelas

Cheryl Smith is an absolute pleasure to…

Cheryl Smith is an absolute pleasure to do business with. She guided us through everything and even dealt with 3 lots of enquires for 3 families. It was our first time and she supported us through the whole process. She is a credit to the company x

25 de abril de 2026
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logótipo da MagicBreaks

Resposta da MagicBreaks

Thank you for your lovely feedback. Cheryl is a valued member of the team, she will be delighed to read this. We look forward to booking your next magical break!

Classificada 5 em 5 estrelas

Highly recommended

This will be our second time using Magic Breaks and, yet again, they were fabulous. I spoke to Cheryl numerous times who patiently answered my questions and managed to find me a deal for WDW which beat 6 other travel agents, including Disney themselves. If you haven’t tried Magic Breaks before then I would highly recommend them.

25 de abril de 2026
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Resposta da MagicBreaks

Thank you for your kind words and loyalty! Cheryl will be delighted to read this!

Classificada 5 em 5 estrelas

Great customer service!!

We have used Magic breaks for our Disney vacation multiple times & wouldn't consider booking any other way! They are always quick to respond to any questions & make it super easy to book & make amendments. Thank you for taking care of us!

12 de abril de 2026
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Resposta da MagicBreaks

Thank you so much for your kind words and loyalty! We're thrilled you're happy with our service!

Classificada 5 em 5 estrelas

Brilliant service from Alex

Brilliant service from Alex. Both on the phone and via email. She was very informative and patient when we were trying to decide on thd best time to go to disneyland paris. She answered questions swiftly and fully.
Can't wait to go now

16 de abril de 2026
Opinião espontânea
logótipo da MagicBreaks

Resposta da MagicBreaks

Thank you for your kind words! We're delighted you're happy with Alex's service. We hope you have a magical time!

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