Makro South Africa Opiniões 678

I only give a 1 star rating because I cannot give 0 stars...

Pathetic service. Bought online Wednesday - courier received it the next day. A week later still nothing...

Finally received it 15th April after many tries. 2 weeks late.

I want to formally express my dissatisfaction with the service I received regarding my recent order.

Firstly, my order was significantly delayed beyond the expected delivery date given on the website without any clear communication or updates provided. This caused considerable inconvenience.

Secondly, when the order finally arrived, I was disappointed to find that the item delivered was incorrect and not what I had originally purchased. This has further added to the inconvenience, as I now need to arrange for a return or replacement.

What is even more concerning is the clear lack of effective customer service throughout this process. It is evident from numerous similar complaints that I am not the first customer to experience such poor service, and unfortunately, I will likely not be the last. This reflects a troubling pattern that should be addressed urgently.

Given this experience, I can confidently say that I will no longer support or make purchases from Makro in the future.

This experience has fallen far below the level of service I expected. I would appreciate your urgent assistance in resolving this matter and delivery of the correct item as originally ordered, or a full refund if this cannot be arranged promptly

Please advise on the next steps and confirm how this issue will be resolved. I would appreciate a prompt response.

Dear Makro Online Shopping Team,

I am writing to formally raise a complaint regarding my order placed on 15 March, with delivery initially promised for 20 March.

To date, the order has not been delivered. I escalated this via email on 21 March (Ref: #2LL5F) and followed up with a call on 24 March at 11:43 (Call Ref: 2MOL6), yet I have received no meaningful response or resolution.

Today, 25 March, I received an email indicating delivery would take place on 20 March — a date that has already passed. This reflects a serious failure in service and communication.

Payment was processed promptly on 16 March, yet 9 days later there has been no delivery, no clear update, and no resolution to my query. This is unacceptable.

I request an immediate refund of the full amount paid on 16 March. Please also provide confirmation of the refund process and timelines without further delay.

I expect urgent attention to this matter.

Regards,
Janet

To date 23 March 2026

I'm still awaiting a resolution on this issue. Can we escalate it to a senior team member immediately?
The lack of response so far is unacceptable given the urgency of the matter that is taken very lightly.
There has been no response to resolve this matter.
Just goes to show the service levels of Makro Cornubia how pathetic it really is !!!

If I could give Makro a 0 I would. I ordered a geyser on 25 February and delivery was expected 02 March - I am still waiting. After countless emails and calls and the matter being “escalated” (joke) I have received zero communication from them. I will now have to go to the store and request a refund. Absolutely shocking.

Hopeless. Just adding my star to the long list of people who have been scammed by Makro :(

Bought a fridge for R6k
It arrived damaged
Makro won't replace it.
Completely illegal

Bad experience, I've ordered myself a heater and on the day of delivery I had to call them and check how far cos it was getting late after I spoke to them they sent me a message that the delivery has been canceled. Why they didn't tell me the time when I called them that it has been canceled instead they told me it's on the way.Mind you I will get my refund after 2weeks,they are out of stock. I told the lady I will top up the money and buy another one she said it's not possible, I have to order from start they are no longer counting that money.Im so pissed off,now I have to wait for them to refund money so that I can get a new heater.

They just lie ,information given by courier company does nor match the information provided by makro.
I bought something on 28 February preparing for child birthday on 6 ,I never received my parcel until I lodged a complain and refund nothing happened on 16 still nothing happened .never got my refund.

Ordered online. They said delivery would happen on a specific day. At the end of the scheduled day nothing had arrived so I went to the tracker. They claimed no delivery because my address was incorrect (when I checked my address was fine) and then decided to cancel my order and issue a refund. The refund is expected to be paid in two weeks. During this debacle not one attempt to communicate with me by cell phone or email. I had to call their customer services to find out. I would not recommend ever using their online service.

Warning!!! Makro has random suppliers selling at VERY HIGH prices. Eg. a no name 30 cm clock is R2000!! Scroll down & check who the supplier is. Then google the supplier to see if they even have a website. Do a price comparison across other stores before u buy. I'm sure the head of marketing at makro is allowing random suppliers and taking a cut from the profits. Also items are marked "on sale" DONT fall for it!!!!! Check the prices against other stores. If the price is too high - trust your gut : it's INFLATED. Corruption has moved into Makro as well. Disgusting.

Ordered a 3 pack mesh system received a 1 pack and now waiting for a refund.Lack of accountability and no care in the world to answer the phone.

I bought an item which was advertised ridiculously low at R1499,Makro honoured the sale, a big thank you, the next day same product was advertised for R4299.

Did my order Friday last week and only to get the message today that the purchase is out of stock and refund to be done calling the whole week but not getting assistance
Being told to wait and event is tomorrow know we need to option by last minute

I placed an order for a lounge suite online on the 7th January 2026 and paid in full. The delivery date reflected was 05th March 2026 which was about 2 months later but I still waited patiently. I called them on the 3rd March 2026 because the order wasn’t progressing on their tracking system and only then did the order move to “Ready To Ship” which leads me to believe the order wasn’t really processed until I called in. I then call them over 10 times since the 05th March and was given the same feedback over and over that my query has been escalated. It’s now the 10th March 2026 and still no delivery yet their tracking system still shows delivery on the 05th March 2026.

Clear communication would be appreciated so I can plan accordingly.

No delivery - keep saying it is on it's way and then nothing - shocking service - shocking follow up service - personally I would be embarrassed to work at a company such as this and would use a pigeon first before I ever use Makro Online again - use Takealot

I purchased a pack of 2 fans at Makro on the 14Feb 2026 and one box was delivered on the 17th Feb 2026 worse i was not even contacted, i found my box by the security room, on the very same day I called the supplier ClicknBuy and they promised to send the other box the next day 18th but didn't deliver, 19th same thing no box, 20th again nothing, 21,22,23,24 nothing. I informed Makro and they advised i do the refund, did that and the box was collected on the 04th March and i was advised that the refund will take 3weeks for funds to reflect in my account. I couldn't wait, purchased another set of 2 fans on the 06th March 2026 while i wait for the refund right, today 10th March one box of fan was delivered again. I rejected the box and asked courier to take it back to the supplier. Escalated the matter to Makro and i am very pissed with this experience. I will not buy at Makro ever again because it seems like they advertise items that they don't have trusting suppliers to deliver and fail to discipline them if they don't deliver.

Does anyone even read these from Makro? I actually don't know how to truly express my frustration. From Call Centre not following up effectively to the WumDrop courier lying about trying to deliver - saying we are unavailable, which is 100% not true. Utter disgust in the process.

I just bought the "Beef and Pork Big BBQ Medium Tray" about two hours ago, got home and opened it only to find it off. The smell is off and so is the taste. This is not the first time this has happened, I had the same experience last month. Totally unacceptable!

I have been battling with Makro Strubensvalley for over a month now to get the money that they refunded to me to appear in my bank account. I have a slip of the refund but no money in my bank account.

I have sent emails to everyone in Makro - no one cares.

We lived in very small town and far from a big town and mostly it's a whole way gravel road. For the last 5 month we used Makro as our grocery store. Yes, sometimes there is some products that is out of stock but Makro refund is for everyone and when the order is to big like this last month then you have to separate the order in to 2 different orders. We also check that the orders is big enough for free delivery. Yes free delivery and where we live, it's a BIG BIG bonus. Because we live so far from the Makro stores there is no service on the fresh products and butter and meat, they use Courier Guy and there is no facility for that kind of products.
Thank Makro Bloemfontein and Johannesburg we will definitely use you again in the future.