Makro South Africa Opiniões 678

I ordered an item online, due to be delivered yesterday. Nothing happened, i have received nothing, Makro received my money. This star shopping place is now just as the rest of our country disappointing when it comes to service delivery. They promised to get back to me - but yes, you guess right - silence is golden at Makro!

Makro has to be one of the worst online shopping experiences out there. Online products are often fake and in my personal experience, never delivered. A tent I ordered was cancelled by Makro after 3 days, and yet the product is still listed online. Don't buy from Makro, there are other options.

My cousin gifted me a Stanley cup from Makro and it’s a fake! The cup doesn’t keep the temperature at all, if I put a cold drink inside it becomes warm after a few minutes and it can’t even keep a hot coffee hot for more than 20 minutes. My friends bought their Stanley at @Home and theirs can keep the temperature for HOURS. I’m HIGHLY DISAPPOINTED IN MAKRO.

On-line Order of various items arrived of which 2 were lamps - of the 2 lamps 1 of the lamp bases arrived damaged. It has been unbelievable in how absolutely pathetically badly the sorting out of this required replacement/return has remained unattended to with no resolution to the problem. I find it impossible to fathom out how such a simple process could arrive at such a point - am about to give up with this company.

I am so not happy with Makro.. Purchased a cellphone online on Makro last Friday, they promised to deliver on Thursday.. Still awaiting delivery and there is no clear feedback on the hold up.. It's been stuck on in-transit..

I don't recommend it to anyone

I did a lot of research for a wifi 6 mesh kit and eventually saw the one I want on makro online. I paid on the 2nd of the month. On the 5th I get a notification from them saying, "congratulations, I qualify for a full refund because my order was cancelled due to the item going out of stock and that I'd receive my refund on the 25th.
When I went into the page where the item was listed, it's still advertised without saying out of stock. So the next person will be caught this way too.
I regret ever using makro online. It is pathetic.

How horrible I just today purchased a gate 3 hours later they cancelled due to not having stock why not update your website then???? Just horrible horrible makro

Ordered Instax Fuji film, waited two weeks, got a message saying it was ready for courier collection. Two days after that I got a message telling me the item is out of stock and I will receive a refund.
Item is still showing as available online, so why are you having unreliable 3rd party vendors?!

Once again the only guarantee was disappointment. Why do you bother to allow third party sellers to give you a bad name ?
They are almost always ready with an excuse, wasting valuable time and creating lots of extra paperwork caused by items not being delivered, partial orders processed and refunds that takes weeks to process.
You basically have to pay salaries to staff handling queries that could have been avoided should you ship directly from a warehouse rather than third parties own locations.

Sell whats available and only that.

Ordered a roof rack online.
Got delivered used, second hand and dented.
Requested a replacement. They lie and claim it’s sold out. However it’s still for sale on the website, only the discount is less. So Makro now want me to pay more for an item I already bought, because they delivered second hand goods to me.

I placed an online order on Makro Business on 4 August; after making payment they ignored all my follow-up emails and the website says order cancelled.
Almost two months later, still no feedback, no deliveries and no refunds.
I'll never use them again. It feels like I've been scammed.

Did an online order, when your order is or over R500. You get free shipping. Shipping was charged even though I qualified for free shipping. I placed the order after office hours and wasn't going to order the next day and have the order delayed by another day. I placed it thinking - I will call them and they will fix the error. I called the next day and it was confirmed there was an error and they said they will escalate... Nothing happend. So I send an email to all the relevant teams with the invoice... And they claim it is VAT... You can clearly see the breakdown of each item before and after tax, and the shipping charge is even clearly mentioned that it is shipping, and even shows the VAT on it. So I have stopped purchasing from them. The lies and trying to make me out to be a fool. I was not going to waste more time on it. Just stopped purchasing.

If I could rate Makro’s service a 0, I would.

We ordered a couch that was supposed to be delivered last week, but it took over a month (plus extra days) before it finally arrived. To make matters worse, the customer service agent told my partner to “let her know if it arrives.” No! It should be their responsibility to keep the client updated.

When the couch finally arrived, the packaging was torn open and the couch itself had dirty marks on it. Makro didn’t apologize, and all they did was explain how to log a refund. An apology alone isn’t enough. Now we are expected to wait again – for collection and then for a refund whenever they decide to process it.

This has been the worst customer service experience I’ve ever had. Makro needs to offer proper compensation, a discount, or a meaningful solution – not just instructions to file a refund.

Dear Macro Care team,

I would like to voice my utter disappointment and anger at how your team managed this,

An oven is an expensive item, R10000, when your team realised that it is out of stock, you should have phoned me and given me the option to keep the money in Macro credit or select a different item.

Instead you did not phone, you did not email and you did not give me any options,

You just proceeded to do a refund that will only be in my account by 1 October 2025.

We have arranged installation with an Electrician and Gas guy for COC on Monday, because it was supposed to be delivered today.

This is unacceptable,

Because of this I will definitively not buy any big appliances from Macro again

I bought a Defy washing machine and believe me I was supper excited to use it, however I was so frustrated with using the washing machine for the first time due to it having new and more advanced features from the previous Defy washing machine I was use to using.

Not Enough details was provided by the Makro Consultant which was assisting me, Defy needs to Train the Staff of all the Companies they sell washing machine to because small details like the washing machine feet that is not standing correctly can cause an massive noise there was a piece of the unwrapping that was under the washing machine which i did not notice due to being so excited to use the washing machine which cause noise to levels where I was starting to stress The Defy Technician came out and all he did was adjust the washing machine feet and remove the unwrapping from under the washing machine and there was silence now i'm enjoying using the washing machine once again these small details made a huge difference i went to review the Defy washing machine and the amount of negative comments on there was mind blowing people having the same bad experience with not being provided with a short breakdown of how to use the washing machine by consultants that is not trained in Shops

I will never buy another Brand when it comes to a washing Machine Defy is the one I would choose over and over, but I do expect detailed information the next time I buy a washing machine Defy you can provide Sales Consults with Training that way you wont be receiving the negative comments from people who is just looking at doing washing comfortable with a reasonable price range the other problem i was experiencing was foam coming out of the washing powder section and ques what the only thing i had to do was lift the section inside the washing machine powder section and that could also have been avoided if the Sales consultant was trained and had detailed information to provide all the customers with

What if i did not buy the warrantee with the washing machine I would have had to pay to get a Technician out to assist me I was just lucky I could afford it but what about other people who bought Defy washing machines which did not take out the warrantee and had the same problems please please please Defy please provide Sales Consultants with detailed information when they sell any of your quality products

Be wary of ordering online and requesting a refund.

I ordered a baby high chair and it came in the wrong colour.
I resealed the box and requested a refund as an exchange is not an option from Makro.

There is no damage to the product as it was opened and resealed immediately.
Makro has received the high chair and it's been over 2 months with the financing team still tending to the matter.

No one can give me a timeline for the refund to be issued and for that, how long will I wait until my money is returned?

I placed an order online for readily available HP ink cartridges. They had not arrived after a week so I followed up.
They assured me I would receive the order in the next couple of days. I received 1/2 the order with no explanation and followed up again. They said the other two cartridges would follow but then a couple of days later I got a message to say my order was cancelled as they were out of stock. I checked their website where it showed they were readily available but they insisted that particular supplier couldn’t fulfill my order. I still have not received a refund. MAKRO SERVICE SUCKS

Never again refunds take forever Makro here’s a tip close online sales your competition is killing your business.

I am giving a 1 star because you cannot give less than that. I promise on my life that I will never ever use Makro again, the service is shocking, I am sitting with an unresolved issue from a month ago. You cannot offer a service you cannot provide.

30-day delivery time and date were not visible on the purchase page of the website(in fact, quite the opposite)(with screenshot proof) – all communication since about the product has been uninformative, unhelpful, unproactive and one of the worst customer experiences I have ever had. Will never buy online from them again.