Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer... Ver mais
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Leia as opiniões dos outros
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Ver mais
A empresa respondeu
Style is where they really shine, The design is clean, modern, and versatile they pair well with pretty much anything, from casual outfits to something a bit more dressed up. I’ve had quite a few com... Ver mais
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I had an amazing lady from customer service when there was an issue retrieving my parcel from the post office she assured me it was there and it was!! They had missed it!! She was so lovely and made m... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contacto
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Bom
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The sneaker is of class and best quality
27 de abril de 2026
Resposta da MALLET
Hello Jordan,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Very top top quality 1000%
27 de abril de 2026
Resposta da MALLET
Hello Leonel,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Very professional service
Very professional service. Right down to the quality of the trainers and the standard of package and extra
18 de abril de 2026
Resposta da MALLET
Hello Scott,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Murtaza,
Thank you for taking the time to provide us with your feedback, and we are saddened to hear what has happened.
We have checked with the Customer Service team and cannot see any communication from you. Please reach out to team@mallet.com with your details and reason for contact, and we will do our best to resolve this situation for you.
Have a lovely rest of the day!
Mallet.
Very good !!!!
24 de abril de 2026
Resposta da MALLET
Hello Daniela,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I didn’t receive my pack
8 de abril de 2026
Resposta da MALLET
Hello Benjamin,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
Please reach out to the team on team@mallet.com with your order number and the details of what you think was missing from the order and we will try our best to resolve the issue for you.
Wishing you a lovely rest of the day,
Mallet
Look really smart and trendy fit…
Look really smart and trendy fit perfectly as always from Mallet
6 de abril de 2026
Resposta da MALLET
Hi Dave,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Beautiful shoes, poor customer experience
Beautiful shoes, seem high quality but the customer experience is terrible. Ordered a pair of union navy. Ordered size 11 which is my size. It didn't fit so I had to send it back as they run small, no size measurements on the website to properly measure. The website asked me for 4 pictures with the product when submitting the return... Not sure why, given there's nothing wrong with them. I messaged them using the chat, no reply in a few days. Then I was asked to pay for the return which I found strange given that there are no measurements on the website. I paid, the return says that DPD is coming to collect at the address. I get the return, I need to actually go and drop them to a DPD location after I paid £10 in delivery fees (delivery and return). I was planning to buy another pair on top of the one with size problems but I will steer clear due to the poor customer experience. I do not recommend.
22 de abril de 2026
Opinião espontânea
Resposta da MALLET
Hello Georgian,
Thank you for your review and I am sorry to hear the footwear was not suitable for you.
For review purposes, we can see you contacted us on live chat on Wednesday at 7.04am. An hour later at 8.04am the team replied to you but with regret, we never heard from back from you. We will try again to make contact with you.
With regards to our sizing, we have not changed the specifications but some styles may come up slightly bigger or smaller depending on the design. If the shoe was sent correctly as per your order but does not fit, this will be a chargeable return. Our portal is set to ask for images but it does not ask for 4 images? One is sufficient.
Unfortunately, we do not offer collections for returns so please can you kindly provide the confirmation where it states that DPD will collect from you?
In the meantime, we will pass your comments onto the production team.
Have a lovely rest of the day!
Mallet
Resposta da MALLET
Hello Mr Feely,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello James,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I had to return these shoes due to not…
I had to return these shoes due to not fitting. Firstly had to ask for permission to return and send in photos of shoes. I received refund over a week later minus a fee for returning them. Would never use again!!
3 de abril de 2026
Resposta da MALLET
Hello Liesa
Thank you for your review, and I am sorry to hear the footwear was not suitable for you.
Unfortunately, the portal will ask for images before it lets you continue. We can see that you selected 'does not fit' and proceeded with the payment for the DPD label. As per our terms & conditions, our returns are not free for correctly supplied goods.
If you experienced any issues with our portal or product, our team is always available to help and support you. However, we couldn’t find any record of you reaching out to them. That said, they have now contacted you directly to assist further.
In the meantime, we will pass your comments onto the production team.
Have a lovely rest of the day!
Mallet
Trainers are always spot on
Trainers are always spot on , sizes aren’t 100% true to size tho I’m and 11 had to send back and get a 12 but apart from that service was quick and easy
13 de abril de 2026
Resposta da MALLET
Hello Gavin,
Thank you for taking the time to provide us with your valuable feedback. We will pass it to our Production team.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Kelly,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
FIRST CLASS⭐️⭐️⭐️⭐️⭐️⭐️
Mallet is amazing. Never any problem with delivery always on time the shoes are amazing. I must have six pairs of mallets they’re so comfortable.
29 de março de 2026
Resposta da MALLET
Hello Joanne,
Thank you for taking the time to provide us with your valuable feedback.
6 pairs! We would love to see your collection.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I had an amazing lady from customer…
I had an amazing lady from customer service when there was an issue retrieving my parcel from the post office she assured me it was there and it was!! They had missed it!! She was so lovely and made me feel a lot calmer when I was panicking!
25 de março de 2026
Resposta da MALLET
Hello Lauren,
Thank you for taking the time to provide us with your valuable feedback. This will certainly pass this onto to the Customer Services lady. We are glad to hear the shop located your parcel as can appreciate this must have been a stressful time for you.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Very nice and comfortable
Very nice my strap at the back keeps slipping down on one foot apart from that they are very comfortable
13 de abril de 2026
Opinião espontânea
Resposta da MALLET
Hello Antionette,
Thank you for taking the time to provide us with your valuable feedback. We will pass this to our production team. For us to look into this a little further, please email team@mallet.com with your order number and photos.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Easy to order and a great product
3 de abril de 2026
Resposta da MALLET
Hello Steve,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Paid for trainers ...still no trainers
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer they are meant to take to dpd drop off centre ) , 7 hrs later I return to no trainers .... .. .they sent a photo of it in my door step , which mallet have viewed.........but it requires a mandatory investigation, I still have no trainers , just buy in store , not worth the ag, plus ankles collapse
3 de abril de 2026
Resposta da MALLET
Hello Mark,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this situation must be.
We have carefully reviewed the communication between you and our team and are satisfied that the matter has been handled appropriately so far. However, as this involves a courier dispute, there is a required process that must be followed, which can unfortunately take some time to resolve.
We completely understand your concerns and appreciate your patience. Please be assured that our team is continuing to work on this and will do everything possible to reach a resolution as quickly as we can.
Thank you for your understanding.
Mallet
Resposta da MALLET
Hello Mr Henry,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Angela,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
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