I have bought 4 different pairs of trainers over the last 2 years. The quality is amazing. The box. The extra laces. Shoe horn and Bags all included. I recently had a problem with a pair. I spoke to s... Ver mais
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Leia as opiniões dos outros
Paid for trainers .... Still not received, after a long wait, due to Easter and an IT issue on Mallets end DPD dropped a pair of 200 trainers on my door step ( I live on a main rd , and if no answer... Ver mais
A empresa respondeu
I ordered some shoes that I needed fairly quickly, received! However I needed the next size up. Shona was very professional, proactive , I sent them back the same day and Shona got me the replacemen... Ver mais
A empresa respondeu
Style is where they really shine, The design is clean, modern, and versatile they pair well with pretty much anything, from casual outfits to something a bit more dressed up. I’ve had quite a few com... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
Mallet London is a luxury footwear brand committed to innovative design and exceptional craftsmanship. Founded in 2015 to redefine the luxury trainer market, Mallet combines high-end materials with distinctive style, making aspirational luxury accessible. Rooted in London, Mallet’s designs are inspired by the city’s dynamic culture, with styles named after iconic streets and neighbourhoods. This connection reflects the brand’s journey from its London origins to becoming a recognised leader in modern luxury footwear and clothing.
Informações de contacto
London, Reino Unido
- team@mallet.com
- mallet.com
4,1
Bom
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Resposta da MALLET
Hello Angela,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Great communication and updates…
Great communication and updates regarding items bought. Goods arrived in very good condition. Pleased with my purchase.
3 de abril de 2026
Resposta da MALLET
Hello Melissa,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up for our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
I like so much the quality of the shoes
2 de abril de 2026
Resposta da MALLET
Hello Amalia,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Bought for my son
Bought for my son, very nice trainer, really nice looking trainers and great quality, easy transaction.
2 de abril de 2026
Resposta da MALLET
Hello Joanne,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Mr Jarvis,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Resposta da MALLET
Hello Paul,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Order came really quickly and they were…
Order came really quickly and they were amazing!
28 de março de 2026
Resposta da MALLET
Hello Natalie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Best quality and excellent shipping…
Best quality and excellent shipping love Mallet as a brand
28 de março de 2026
Resposta da MALLET
Hello James,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Fantastic!
24 de março de 2026
Resposta da MALLET
Hello Andrea,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Mallet are all way good value for money
Mallet trainers have always been my go-to when I need a nice pair of trainers to wear out. They have solid build, look amazing, and are not as expensive as other trainer brands in the same category online.
13 de junho de 2025
Resposta da MALLET
Hello Abdullah,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Placed an order for pair or trainers…
Placed an order for pair or trainers then was notified it was two right feet so my order was cancelled, it’s now been a week and not received my refund?
23 de março de 2026
Resposta da MALLET
Hello Mr Andrew,
Thank you for taking the time to provide us with your feedback and we are saddened to hear what has happened.
I can see the refund was issued on 24th March but it can take between 3-5 working days for the money to reach your account. Please note as the order was paid part gift card and part debit card, this is how you have been refunded.
If there is anything you need, please reach out to the team at team@mallet.com.
Have a good day!
Mallet
I’ve shopped at mallet a few times and…
I’ve shopped at mallet a few times and products have always been to my standard. The T-shirt I bought looked nothing like what it did online when it arrived
22 de março de 2026
Resposta da MALLET
Hello Shaun,
Thank you for your review, and I am sorry to hear what has happened. The team will reach out to you for more information so this can be passed to the Production team.
Have a lovely rest of the day!
Mallet
Cracking trainers
20 de março de 2026
Resposta da MALLET
Hello Eddie,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases, so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
High Quality
Products are always high quality and long lasting. Particularly like the T Shirts amd Sweatshirts.
16 de março de 2026
Resposta da MALLET
Hello Stephen,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support, and we look forward to dealing with you again in the near future.
Mallet
Pure class and a cut above…
The quality of these trainers is absolutely perfect. Nicely presented and really nicely packaged. I’m thrilled with my purchase and will be buying from them very soon. Congratulations Mallets for reminding me that customer service is still a priority for some companies 👍🏻
16 de março de 2026
Resposta da MALLET
Hello Shay,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Quick delivery and great quality shoe!
16 de março de 2026
Resposta da MALLET
Hello Mariamu,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear.
We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Style is where they really shine
Style is where they really shine, The design is clean, modern, and versatile they pair well with pretty much anything, from casual outfits to something a bit more dressed up. I’ve had quite a few compliments already, which says a lot.
2 de março de 2026
Resposta da MALLET
Hello Mbah,
Thank you for taking the time to provide us with your valuable feedback.
Hopefully, you will receive lots more compliments as the dips are so stylish.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
Stay away I’m really disappointed with my…
Shocked at the response I had worse company ever I’m really disappointed with my experience with Mallet London.
I received a pair of their trainers as a gift, and after very minimal use, they developed a clear fault with part of the shoe coming away. This is not what you would expect from a premium brand.
I contacted customer services and provided photos, but because I don’t have proof of purchase (the person who bought them has sadly passed away), they have refused to offer any replacement or repair. The only option given was a discount to buy another pair—which I don’t feel is acceptable for a faulty product.
I understand policies around receipts, but in exceptional circumstances like this, I would have expected a more reasonable and compassionate approach. Instead, they have relied strictly on policy and declined to take responsibility for what is clearly a manufacturing issue.
Very disappointing customer service and not what I would expect from a brand like Mallet London.
20 de março de 2026
Opinião espontânea
Resposta da MALLET
Hello Louise
Thank you for sharing your experience with us. Upon reviewing the communication between you and our Customer Services department, we are completely satisfied with how they have handled the complaint.
While we understand the situation and sympathise with your concerns, without proof of purchase, we are unable to verify where and when the items were bought, or the price paid. As our products are sold through multiple stockists across the UK, the evidence of the sale is essential. We are, of course, fully aware of why this could not be produced. Additionally, it is important to remember that the contract of sale exists between the purchaser and the seller, rather than the recipient of the gift.
As previously explained, the item is from our Autumn/Winter 2019 range and is therefore several years old. However, having reviewed the images provided, our team acknowledged that they appear to be in fair condition. On this basis, as a gesture of goodwill, we offered a fairly reasonable discount code for a future purchase. We understand that this offer was declined by you.
Wishing you a lovely rest of your day,
Mallet
unfortunately i couldn't get a refund…
unfortunately i couldn't get a refund for the Christmas present that i bought early enough November to i could actually afford t pay it for Christmas for my son - he hated the trainers and i wanted to exchange them, not even want a refund - I couldn't get either - unbelievable -so now i am stuck with a pair of very expensive unwanted trainers - i will never ourchas from mallet again
15 de outubro de 2025
Resposta da MALLET
Hello Melissa,
Thank you for your feedback and I am sorry to hear what has happened. For reference you placed the order on 8th November and received 11th November.
The returns policy at this time was 30 days (from the day the goods are delivered) which was stated on our terms and conditions. After this time, the portal will not work.
We are very sorry for the inconvenience caused but we do encourage customers to check the returns policy to ensure it suits their needs before placing an order.
Have a lovely rest of your day,
Mallet
Resposta da MALLET
Hello Adrian,
Thank you for taking the time to provide us with your valuable feedback.
Your insights regarding our products and services are greatly appreciated by everyone at Mallet Footwear. We consider your input essential as we strive to deliver the highest level of service & superior merchandise to all our customers.
If you haven't already, please sign up to our Loyalty Scheme / Members Club. You will receive special discounts and earn points that can go towards future purchases so it is well worth it. The link is: https://mallet.com/pages/mallet-members-club
Thank you for your continued support and we look forward to dealing with you again in the near future.
Mallet
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