Good service in the end few hiccups at the beginning couldn't send money to my bank account but got cheque via post quite quickly!
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Leia as opiniões dos outros
After taking 4 months previously to get the first half of MY money out (see previous review), I am now trying to get the rest of my money out. I thought this would be simple, all the forms are compl... Ver mais
A empresa respondeu
While it took over 1.5 hours on the phone to complete the outcome was swift and took account of the reason for the withdrawl. As I was asked to complain about the length of time it took, a few days la... Ver mais
Phone answered quickly and efficiently I think tax liability on bonds is not as straight forward as first told
Informações sobre a empresa
Escrito pela empresa
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Informações de contacto
BN15 8GB, LANCING, Reino Unido
- 0800 000 000
- mandg.com/pru
4,0
Bom
4 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My query answered satisfactory bt…
My query answered satisfactory bt Prudential as per normal.
26 de maio de 2026
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Internal process more important than customers
Two upheld complaints and still no further forward, required forms not getting from Pru staff scheme to their Retirement Account team, no sense of urgency very poor service.
Emailed Pru as suggested after a previous Trustpilot review and heard nothing can’t say I was surprised.
Very disappointing to suffer this level of customer service after having worked for them.
Putting their own internal processes ahead of common sense and good customer outcomes.
5 de junho de 2026
Opinião espontânea
Resposta da Pru UK
Hi Rob, we're very sorry to hear about your frustrating experience and the ongoing issues you're encountering. We're actively following this up with the teams involved, and contact will be made with you at the earliest opportunity.
If there is anything more you wish to add, or highlight to us before you're contacted, please let us know. Many thanks
Transfer my pension pot!
I started my request to transfer my pension pot Sept 2025. The Pru have made one mistake after another. They keep sending me compensation cheques but just seem to be deliberately delaying the process. They keep sending me forms I have already filled in they have lost one form and requested I send it again which I have done and they still haven’t transferred my pension pot. They are the worst pension company I have used and I have used many. All other companies have sent me my money in weeks! If you make an official complaint they allow them selves 8 weeks to resolve the problem. If you plan to make a complaint to the ombudsman you have to make an official complaint in writing to the Pru first. Hopefully they will transfer my money soon. The Pru are also very poor at keeping me informed so I have to keep chasing them.
3 de junho de 2026
Opinião espontânea
Resposta da Pru UK
Hi Paul, we are truly sorry to hear about the difficulties you've experienced with your pension transfer, and the delays encountered.
We're keen to help by working with you and our complaints team to ensure your requirements are acted upon, and concluded as quickly as possible. To allow us to move this forward, please email our team at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
Helpful and knowledgeable staff
find the staff very helpful and efficient also having a friendly attitude which gives you confidence as which as i am not an expert in dealing with finance
15 de maio de 2026
Resposta da Pru UK
Hi Mr Furniss, we're so pleased to hear you had a positive experience when talking to us recently, and we're grateful for your kind words. We're here to help, and should you have any further questions, please get in touch. Many thanks
Resposta da Pru UK
Hi Michael, thank you for taking the time to leave your review, and your feedback about your experiences in dealing with us.
If there are any aspects that you would like more clarification on, please let us know by emailing our team at social@prudential.co.uk and we'll help to answer these for you. Many thanks
A very helpful company
The adviser I spoke to was very helpful, patient and left me reassured. A good experience.
22 de maio de 2026
Resposta da Pru UK
Hi Mr Hunter, thank you for your feedback and we're pleased to hear you felt reassured through your conversation with our adviser. Should you need anything more, please let us know by getting in touch again. Many thanks
The representative we dealt with was most helpful
18 de maio de 2026
Withdrawal
Was able to do all I wanted over the phone, my only problem was I wasn't able to do it on the internet, hence having to make a phone call.
4 de abril de 2026
Clear no jargen comms
1 de junho de 2026
Issuing of P60's
You patiently and carefully got there in the end, but a clearer initial notification with all policy numbers quoted would have avoided my misunderstanding.
18 de março de 2026
Resposta da Pru UK
Hi Lee, thank you for taking the time to leave your review and we appreciate your feedback. We'll follow this up with our customer service team to identify where improvements can be made.
Should you need anything more, please get in touch again. Many thanks
Dealt with withdrawal of funds quickly…
Dealt with withdrawal of funds quickly and effectively.
14 de maio de 2026
Prudential in name and action. first classClear and helpful representative
Clear and helpful representative
21 de maio de 2026
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