Disappointed to discover I had to transfer my 2 pension plans away from one of the largest pension providers because my plans did not allow me to draw-down. The transfer process then took almost 2 mon... Ver mais
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A straight forward process to access my pru pension plan with great helpful imfomation and the help of a F.A was the right way to go, thank you Pru.
A empresa respondeu
Although the initial contact required more than one phone call, once through to the correct team the experience was fine. The person I dealt with was very helpful and the whole process was completed i... Ver mais
Helpful friendly person helped me to withdraw funds from my account on line without any problems easy and quick and the money arrived within 5 days.
Informações sobre a empresa
Escrito pela empresa
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products. Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.
Informações de contacto
BN15 8GB, LANCING, Reino Unido
- 0800 000 000
- mandg.com/pru
4,1
Bom
4 mil opiniões
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Poderá usar IA para responderLer mais
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
this companys employees should be made…
this companys employees should be made to read the reviews. going round in circles trying not to part with clients money.
23 de março de 2026
Opinião espontânea
Resposta da Pru UK
Hi Donald, we're sorry to hear about the problems you've faced, and we'd like to help. To allow us to look into your experience, please email us at social@prudential.co.uk with your plan number and preferred contact details. Many thanks
At the moment it is impossible to login…
At the moment it is impossible to login to their website so I can check stuff out myself, and it's their problem as many others are having the same problems
2 de fevereiro de 2026
Resposta da Pru UK
Hi David, we're sorry you were unable to log in to your online account to view your policy. If you're continuing to face problems in doing so, our Live Chat agents will be happy to help, or please email us at social@prudential.co.uk with some further details. Many thanks
Couldn’t fault the service given by the…
Couldn’t fault the service given by the the operator
12 de fevereiro de 2026
Excellent service
Excellent service made a request for money to be paid into my bank account asap and was done within 4 days
28 de fevereiro de 2026
Resposta da Pru UK
Hi Christine, thank you for your feedback and it's good to know you had a positive experience in accessing your funds. Should you need anything more, do not hesitate to get in touch with us again. Many thanks
Easy to manage transactions
1 de março de 2026
Excellent service
20 de fevereiro de 2026
Part withdrawal fund
Result of request to withdraw part funds clearly explained and transacted within expected time frame
5 de março de 2026
Too difficult to contact needs…
Too difficult to contact needs rearranging so a simple email would do.
1 de março de 2026
Resposta da Pru UK
Hi Robert, we're sorry you've found it difficult to contact us. If you'd like to email us at social@prudential.co.uk with your requirements or questions, along with your plan number, we'll follow this up with our customer service team. Many thanks
Withdrawal review
Overall experience 0k but I think you need to be more in touch with the customers, ie email or text
9 de março de 2026
Closure of policy was quite easy
Closure of policy was quite easy , but online secure messaging does not help Prufund holders
3 de março de 2026
Easy to use website and easily achieved…
Easy to use website and easily achieved what I wanted to do
8 de março de 2026
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