Pru UK Opiniões 3613

I have an AVC in place with my employer which is paid monthly in the Pru pension. I have been paying in for two years and logged on to the web portal to review how my investment was performing. I could see some of the monthly contributions but the last payment was four months ago. When I questioned why it was taking so long for payments to appear I was told there was an issue with my national insurance number supplied by my employer. This is quite honestly the slowest most unresponsive financial services company I have dealt with and when are lucky enough to get a response I think it is drawn from a tombola. Good luck!

From initial request to completion of request was less than two weeksa very fast and efficient response and a very good reason to be investing with the PRU

the company provided a quick and efficient
service

Prompt helpful information

Clear and straightforward process using the online tool helped me to choose the best option for me. Pleased with the prompt response to my request.

My query was quickly and clearly answered

process was simple.

I was happy regarding my up to date pension but very unhappy trying to find out about older pension I had

I have been trying to update my details for over two weeks now on your claimed secure systems. I have been trying every day either by phone, or by secure email. After wasting time sitting on hold, or inputting my details into your system I am met with 'we are experiencing technical difficulties'. You need to sort this out, my information is currently going to the wrong address and I have no way, as it currently stands, of changing that. Stop making your customers jump through hoops to carry out a simple task.

Very easy to access funds that I needed and was keep updated with the whole process

Been trying to deal with them for nearly a year regarding my deceased father’s policy. Had a letter regarding payment and accepted the amount contact since has been hard. Been waiting for information for over 1 month keep calling and get told it’s been raised and i’ll know more within 48hours 4/5 days later nothing. Promised a call back that never comes and the customer service is appalling asked to speak to a manager numerous times to no avail, contacted the ombudsman and my solicitor now

Very satisfied with full experience.
Friendly and helpful Advisor.

Already answered

Efficient and Effective service

Easy to contact, very helpful and professional staff

The Prudential online services are secure providing the customer easy access and security. The services team respond to online questions quickly providing relevant information. Gives customer confidence in their management.

I had a small pru pension which I claimed . It took months as I live in turkiye. Because of the time frame they sent me a cheque to my UK Postal address. They were aware I only recieve post via a friend once a year . The cheque arrived 6 months after issue and I have no means of cashing it as I no longer hold a UK bank account, which they aware of .and due to time they have closed my pru account and so I can no longer log in to my account. I have emailed them 3 times with no reply!

Following on from my original review. Pru advised they would send an electronic transfer to my account that they sent payments previously, and after waiting 10 working days and nothing arrived I again contacted them , to be told they would need to investigate! Still waiting, emails being ignored and no updates ! Their investigation is of no interest to me as I can prove nothing has arrived my end . 8 months now since the compensation was issued. Enough is enough just pay what I am owed!