Fantastic response from Maria...helped me greatly with cancelling my order due to my cats not eating the grass stick Definitely will recommend yourselves to other friends ..A + experience
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Leia as opiniões dos outros
Like previous reports I also got a free pack and again did not realise I was signed to a subscription they took 2 X €64 out of my account and was told they could not refund as the cat stix were all... Ver mais
I ordered the free pack of cat 🐈 grass. My cats loved it. I didn't know that actually automatically I was subscribed to receive products 🤨! I was charged 44.93 euros for another pack of cat gra... Ver mais
The sticks are popular with all 6 cats and even my little kitten. But not overwhelmingly so. They'll munch away happily on them but they won't demand more or compete for them. So I was a little disapp... Ver mais
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After emailing Maria
After emailing Maria, she sorted everything out.
Thank you.
My picky cat loves these
My picky cat loves these! He finds the package & paws at it to get his daily treat.
One loves the other not sure
One of your favorite treats can’t get both cats to enough them.
Great service
Maria was lovely to deal with when I cancelled my subscription. Unfortunately my cats didn’t like the grass sticks so back to the drawing board for me! Thank you again Maria.
Fantastic response from Maria...helped…
Fantastic response from Maria...helped me greatly with cancelling my order due to my cats not eating the grass stick
Definitely will recommend yourselves to other friends ..A + experience
Absolutely fabulous company my cat…
Absolutely fabulous company my cat loved then
They loved them.
Like previous reports I also got a free…
Like previous reports I also got a free pack and again did not realise I was signed to a subscription they took 2 X €64 out of my account and was told they could not refund as the cat stix were all ready posted. Total scam.
I have contacted my Banking institution and removed the subscription.
Totally unacceptable behaviour from Mastix
Sticks loved
My 2 boys love these sticks and what makes it better is knowing they are good for them. Thank you
Grass sticks
My Cat didn’t like the sticks. The neighbours cat loved them.
Thank you Maria for helping me to cancel the subscription. It was a pleasure working with you.
I ordered the free pack of cat 🐈 grass
I ordered the free pack of cat 🐈 grass. My cats loved it. I didn't know that actually automatically I was subscribed to receive products 🤨! I was charged 44.93 euros for another pack of cat grass!
I tried to cancel it online, but I couldn't so I emailed them hopping that they will come back to me in time! Maria from their customer service returned my email and she was able to cancel the subscription 🙏!
She was really nice and very understanding!
Now I'm waiting to be refunded, Maria said it will take around 10 days the money will reach my bank account!
Thanks Maria for your help!!!!
I ordered the free trial but didn't…
I ordered the free trial but didn't know about a subscription and got charged £66 for it. I have emailed twice so far to cancel said subscription and a refund. So far no response.
It's way too expensive for the product as the cats don't like them. Only one cat is curious.
Maria was very helpful with helping me…
Maria was very helpful with helping me out your product was good my cats did not like it thanks
I ordered a free pack of the cat grass…
I ordered a free pack of the cat grass stix but paid 5 pounds for delivery not even a free trial the advert said free today but they subscribed me some how i didnt even know there was a suscription and they have now taken 49 pounds out of my bank which i knew nothing about they are a scam company they will not refund my money and say they are on their way please please do not order off this company they are just scammers and if i could give them no stars i would
WARNING: Check your spam folder for hidden subscriptions!
I was tricked into a subscription after playing what I thought was a free spinning wheel game for Cat Grass Teething Sticks. I was supposed to spend £0, but I’ve unwittingly spent £90 on products my three cats won't even touch (Orders 192304641 & 192302362). I'm also still waiting for a "Huge Cat Mystery Box" that hasn't been delivered. Watch out: they send the subscription confirmation email straight to your spam box so you don't realize you've been signed up. Save your money!
Kitty's verdict: not bad
The sticks are popular with all 6 cats and even my little kitten. But not overwhelmingly so. They'll munch away happily on them but they won't demand more or compete for them. So I was a little disappointed. I won't be ordering more because the product is way too expensive for this kind of reaction. If the kitties had gone nuts I would have considered buying more.
Maostix order
I would like to thank Maria for her great customer service and for helping myself with my order. Not only is she a credit to her company her understanding of her product also is first class. Thank you.
Placed an order for our cats which did…
Placed an order for our cats which did not like the product. Didn't see any flag ups that the sample pack that I just paid postage for was a month subscription of £37 for 10 sticks. Emailed quite s few times eventually came back yo me to say sorry to late in transit now in contact with my bank be careful when using this company
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