Marc Jacobs Opiniões 

This place is awful. I returned a handbag in perfect condition. I never even took it out of the bag. It was received on September 24th and it is now the 17th of October and I don't have a credit for it. The payment was supposedly processed on the 30th of September. I just keep getting blown off. It is still listed in my Afterpay account and I am paying for it. Isn't that just great. Do not buy here!

We had a very disappointing experience with the staff at Marc Jacobs La Rosa. The behavior we encountered was rude, aggressive, and completely unacceptable in a customer-facing environment.

To be fair, the store manager was extremely professional. However, the sales associate, Maria (if I remember the name correctly), behaved in a highly aggressive and disrespectful manner and used foul language, which was entirely inappropriate.

Customers deserve to be treated with courtesy, respect, and professionalism, regardless of the circumstances. Unfortunately, this experience fell far below those standards and significantly damaged our impression of the store.

I hope management takes this feedback seriously and addresses the matter to ensure that other customers do not have a similar experience.

I ordered an interchangeable strap for my bag. I received the package and the envelope was empty. I called Customer Service a few times & one person told me that I would have to wait 2 to 3 business days for them to open up a claim and investigation. I was also told that I will be updated and sent an email. Never was updated, never sent an email, was given the runaround, and I dealt with three different Customer Service reps and was told three different things, no one ever wrote notes down with the complaints. No one ever followed up. Final time I called Customer Service and they said I had to file a redo claim. I went off on them because I should not have to file something when I am the victim of an empty package. Spoke to the manager and was told that she filed a redo claim so they can issue a refund. Now I have to wait 3 to 5 business days. If they do not refund my money or send me my strap, I will sue them. Worst company I’ve ever dealt with & I would never buy another bag from Marc Jacobs website. And if you were looking to purchase Marc Jacobs go to Amazon or eBay, or go to the store in person. They’re the worst Customer Service ever in life!!

Début août, j’ai acheté dans une boutique Marc Jacobs en Italie un sac à près de 800 €. À ce niveau de prix et pour une marque comme Marc Jacobs, je pensais légitimement acheter un produit de qualité, conçu pour durer.

À peine deux mois plus tard, le sac présente déjà une usure anormale et très importante au niveau du dessous, notamment sur les coins. Pour un sac de ce prix et après seulement quelques semaines d’utilisation, je trouve cela tout simplement inadmissible. La qualité constatée est, selon moi, très loin du niveau que l’on est en droit d’attendre d’une marque positionnée dans cette gamme de prix.

J’en arrive malheureusement à me demander ce qui justifie réellement de payer près de 800 € pour ce niveau de qualité. J’aurais acheté un sac beaucoup moins cher que je n’aurais probablement pas été davantage déçu.

Mais le plus regrettable reste le service après-vente.

Je peux parfaitement comprendre qu’un produit puisse exceptionnellement présenter un problème de qualité. Cela peut arriver à toutes les marques. C’est justement dans ce genre de situation que l’on juge le sérieux d’une maison et la qualité de son service client.

J’ai contacté à deux reprises le service client Marc Jacobs. À chaque fois, on m’indique que quelqu’un va me rappeler ou me recontacter afin de trouver une solution. Et à ce jour : aucun appel, aucun véritable suivi et aucune solution proposée.

Pour une marque comme Marc Jacobs, je trouve cette façon de traiter un client particulièrement décevante. Lorsqu’on vend un sac près de 800 €, la qualité du produit doit être au rendez-vous, mais le service après-vente également.

Aujourd’hui, ma déception concerne donc autant la qualité du sac que l’absence totale de suivi du SAV.

Une expérience qui me fait sérieusement réfléchir avant d’acheter à nouveau un produit Marc Jacobs.

Don't purchase online I buy the charm bracelet, necklace and ring, and only receive the ring only called customer service was no help giving me a hard time because it was the warehouse mistake so inconvenience acted like it was my fault In was playing in my face they are horrible in I will never order from them again online

Achat d un sac noir Marc Jacobs au printemps de Nancy en avril 2026...sac totalement décoloré fin septembre. On dirait qu il est marron. Marque qui surfe sur la tendance...à fuir.

It’s a pity I can’t give MJ a 0/5. I purchased two rings, one of which I returned (it went to the USA although I live in the UK.) Weeks later and I’ve still not had my refund. Furthermore, their customer service is a joke. You get a case number with a generic automatic email and that’s it. Absolutely appalling customer service, awful communication and extremely shoddy treatment of customers. I will never buy from MJ again.

UPDATE: After numerous emails to them I am apparently getting a refund. Be warned though! They charge you a ridiculous price to send it back to the USA which is ludicrous as surely they have bases in the UK. What a scam and dreadful experience. Never ever again. Shame on you MJ!

Order Number:
GE12701813993US
Order Placed:
27/06/2026

If I could give zero stars I would. I have never had a problem with Marc Jacobs products until recently. I purchased "The Pave Mini Icon Charm Bracelet" in black for $175.00. I have worn this bracelet 2, maybe (emphasis on maybe) 3 times. I took the bracelet out of its bag the other day to wear it again, and I noticed the bracelet is turning colors. I contacted customer service and was told to contact the warranty department and send pictures. Well the warranty department replied to me stating the purchase was out of their "year" warranty, and they only offered me 10% off of a next purchase. What a slap in the face of a loyal customer. I will NEVER shop Marc Jacobs again. I am contacting corporate as well as the BBB. I saw a review on here that said "Overpriced Garbage" I am definitely starting to agree.

overpriced garbage, what more do I need to say?

Here’s a polished, firm review you can post online. I kept it clear, credible, and strong without sounding emotional or exaggerated:

⸻

I purchased a Marc Jacobs bag expecting the level of quality and durability the brand is known for, especially given the price point and reputation. Unfortunately, I experienced premature wear that does not align with normal use or reasonable expectations for a luxury item.

The issue presented as surface damage/scuffing on the leather that developed far earlier than it should have with standard, careful use. After reaching out to customer service, I was disappointed by the response. My concerns were dismissed and categorized as “wear and tear” or “scuffing” without a meaningful evaluation of the actual condition of the bag or consideration of whether the material performance was appropriate for the product category.

What was especially frustrating was the lack of specific explanation or engagement with the details I provided. The response felt generic and did not reflect a proper assessment of the issue I raised.

At this price point and brand level, I expect both higher material durability and more thorough customer service when issues arise. Unfortunately, my experience did not reflect that standard.

I’m sharing this so other customers are aware that if you experience similar issues, the resolution process may not feel thorough or supportive.

I went to your store on fairview, I couldn't even talk to someone. They seemed all busy on their phones and not interested to help. And when I went to ask questions, I felt like they were really annoyed.... Get your employees more training on how to help people.

Je viens d'acheter un sac THE TOTE BAG MARC JACOBS en toile coloris NOIR, j'en voulais un depuis longtemps et en ce début de printemps je l'ai acheté, il y a 3 semaines mais quelle déception aujourdhui le noir a passé considérablement je me retrouve avec un vieux sac qui a perdu son allure. Jusqu alors le soleil n'a pas été très chaud alors comment va etre mon sac à la fin de l'été.

Als je de site ziet van hen ziet met de mooiste sierraden en wat je dan ontvang echt echt echt prull. Mensen koop hier niet want ik verzeker je, je zal zwaar teleurgesteld zijn net als ik. Bedenk maar het is te mooi om waar te zijn. En ik ben er in gevallen.

The shipping time is garbage. I ordered from the site rather than a department store only because I wanted a MJ gift box. Huge mistake. What would’ve taken 2 days to get from Nordstrom or Bloomingdale’s, is taking 6 days. The website says it will deliver 1-3 business days after shipping; it’s not even close. This feels like the most bootleg semi-luxury experience ever. It really tarnishes the brand.

Zeer teleurstellende service van Marc Jacobs
Wij waren in eerste instantie tevreden met onze aankoop van de Preppy Nylon luiertas van Marc Jacobs. Het ontwerp is stijlvol en de tas is praktisch in gebruik. Juist daarom is het extra teleurstellend dat de drukknopen aan de buitenzijde op meerdere plekken loslaten bij normaal gebruik.

Wat ons echter nog meer teleurstelt dan het defect zelf, is de reactie van Marc Jacobs Customer Relations. Zonder inhoudelijke beoordeling van het probleem werd direct verwezen naar het feit dat het om een “Outlet” en “final sale” artikel zou gaan. Op basis daarvan werd categorisch geweigerd om reparatie of enige vorm van oplossing aan te bieden.
Een “final sale” kan betekenen dat retourneren of ruilen bij twijfel niet mogelijk is. Maar wanneer er sprake is van een duidelijk kwaliteitsgebrek, mag je als consument zeker bij een internationaal premiummerk verwachten dat verantwoordelijkheid wordt genomen. Het volledig verschuilen achter beleid, zonder bereidheid om het specifieke defect serieus te beoordelen, is wat ons betreft niet waardig aan een merk als Marc Jacobs.

De afhandeling is bovendien niet in lijn met de kwaliteit en service die men mag verwachten in deze prijsklasse. Een premium uitstraling vraagt om premium verantwoordelijkheid. In plaats daarvan kregen wij een standaardreactie die geen recht doet aan het probleem.
Het is juist in situaties waarin een klant een kwaliteitsissue ervaart, dat een merk zijn integriteit en klantgerichtheid kan tonen. In dit geval voelen wij ons niet gehoord en niet serieus genomen. Dat is niet waardig aan de naam en reputatie van Marc Jacobs.
Zeer teleurstellend.

For: marcjacobs.com.us

I HAVE THE BEST SERVICE EVER!
THEY ARE AMAZING! VERY SUPPORTIVE! ALWAYS, ALWAYS SOLE MY ISSUES!
I CONTACTED THEM ALREADY MULTIPLE TIMES, EVERY TIME IM SUPER HAPPY WITH THEIR SUPPORT!

PLEASE KEEP ON HAVING GREAT SERVICE!
AMAZING CUSTOMER SERVICE!

I was sent the right items, but my biggest problem is I paid for a gift box and when I get my delivery the gift box is dented in. The gift box is sitting inside a giant box with no padding at all. The box was pretty much sitting getting tossed about and had not protections on the top bottom or sides. Every other company puts padding in their boxes why can’t Marc Jacobs. And after seeing all these bad reviews from everyone I can see why they don’t care.

Such a large and quite expensive company. They messed up my shipment. They sent me the wrong item. Customer service is terrible. I do not recommend shopping online.

They won’t refund me for a bag I ordered online they keep requesting proof I purchased I have sent in 12 emails and over 30 photos and they don’t want to assist me at all they keep requesting information I already sent as they don’t have access to the previous photos I’ve never had such poor customer service I’ll never use them again and I have to dispute with my bank when they could of taken care of this a week ago it’s deceptive business don’t trust them

This is an awful company and I will never buy another one of their products again. I purse that I purchased and money was removed from my bank account for sold out three days before Christmas. I only received an we are sorry your order was cancelled without any explanation or anything no offer of a replacement just the order was cancelled. I contacted their awful customer service department to see if I could purchase another purse in a different color for the sales price I purchased the cancelled item for. I was told because it wasn’t the same item color and everything I could not get the sales price, but how could I get the same color when according to them it was sold out. This company will never see another dollar of my money again and I will go on all my social media platforms and let others know of this experience.