Tory Burch Opiniões 

I an only giving one star as I can’t give fewer!
I have has THE WORST customer services experience ever. I bought sandals in July, the incorrect pair were delivered but I couldn’t return them as the status online indicated that the order was still being processed. The money had been taken from my account. I was told that they would raise a manual return for me. I explained I needed it within days as I was due to leave the country for 5 weeks. Despite chasing it took well over a week to receive and I had to rely on somebody else to access my house and return them for me.
I was told that despite them being received in early August it would take weeks to receive the refund. I have asked repeatedly for this to be escalated- it is now 16 October and whilst I have had countless conflicting email messages from customer services - some suggesting I was never charged, others say that the items are in processing and were never received (unbelievably received a few days ago), and repeated attempts to take further money from my account- the latest two hours ago. I can only assume that their customer services is run by some defect AI. I love the sandals and repurchased them - they are the third pair I have had - but I will never buy from this company again. I am now passing it over to Amex to deal with and will request that all of my details be deleted

Piss poor customer service with individuals oversees who can barely speak English. Paid for two day shipping and they left off gift wrap/bag. Refused to send overnight as it was a birthday gift and refused to refund $20 I paid for 2 day shipping. Horrible customer service and overall company morale.

Wie bei meinen Vorgängern die hier schreiben , erstattet auch mir der online Shop von Tory Burch mir nicht meine Retoure .
Kann nur davon abraten dort zu bestellen und werde Anzeige erstatten

Very disappointing shopping experience. The website offers 15% off, but there was no discount in-store. The newer Mini Bucket Bag was also cheaper online, but the store didn’t have it and no one informed me. Poor customer service and a lack of transparency.

Avoid Tory Burch if you're shopping from Canada.I ordered a pair of shoes that were shipped from Canada, but when they didn't fit, I discovered that returns must be sent back to the U.S. at the customer's expense. The return cost me more than $60.For a so-called luxury brand, this is simply unacceptable. When I complained, I was met with generic, repetitive responses and no willingness to help. Their attitude was essentially: "That's our policy."Luxury brands should offer premium customer service. Tory Burch does not. Customer satisfaction appears to be an afterthought.This experience has permanently cost them a customer. I will never shop at Tory Burch again, and I would not recommend them to Canadian shoppers

I ordered a pair of earrings and a bracelet totaling $300+. I received an empty package. After providing photographic evidence that the packaging used was either defective or tampered with, Tory Burch refused to rectify citing their “warehouse investigation.” Having been a TB customer for many years, their refusal to operate in any good faith customer care has been extremely disappointing. I cannot, in good faith, continue being a customer of a company that demonstrates this level of customer disregard.

*Additional details: I have gone back and forth with via email with different people from their customer support team and have received the same response, the response being that they understand my frustration, but are unable to take any further action. I called and spoke to someone on Oct. 7th and was told I would receive a call back the same day. It is now Oct. 11th and I have yet to receive that phone call.

Dear Tory Burch Customer Care Team,
I am writing to seek your assistance regarding an issue with my Tory Burch Ella bag, which I purchased from the outlet on 29 November 2025.
In September 2026, before the bag reached one year from the date of purchase, I contacted the outlet regarding a problem with the bag handle and requested assistance with having it repaired. I was extremely disappointed to be informed that, as it was already close to one year from the purchase date, I would have to pay for the repair.
I understand that outlet purchases may be subject to different policies, but I am disappointed that an issue with the handle occurring within the first year of ownership is being treated as a chargeable repair, particularly when this appears to be a quality/manufacturing issue rather than normal wear and tear.
Purchasing a Tory Burch bag was something I had looked forward to for a long time. The Ella bag was a dream purchase for me, which is why it has been particularly upsetting to experience this issue within the first year and, more importantly, to feel that my concern has not been properly addressed.
I would sincerely appreciate it if you could review my case at a regional/customer-care level and reconsider the repair under warranty or as a goodwill gesture.
I am happy to provide the purchase receipt, photographs of the damaged handle, details of my communication with the outlet, and any other information required.
I hope Tory Burch will take this opportunity to resolve the matter fairly and restore my confidence in the brand.
Thank you for taking the time to look into my case. I look forward to your response.
Kind regards,
Mary

I decided to finally buy a Perry tote and a scarf from Tory Burch. I placed the order, but didn't get a confirmation, so I contacted their costumer service to make sure the order passed. The agent verified with my adress and said that there wasn't none. So 2 days later I reordered exactly the same items. This time I received the confirmation in my email. Three days later, I received my order. In the afternoon of the same day, I received a notification for another shipping from them. When I verified, it was the 2nd order. I immediately contacted them, but they said I just had to refuse the delivery from DHL. DHL left the box outside without my signature and I had to contact again the agent of Tory Birch. After a lot of texts messages, basically, it was my fault so I had to pay for the return and also supplementary charges apply for international orders. I returned the package and wished never bought from them.So, my first experience with this company was a real disappointment and I think I'll stay there and never buy from them again.

I purchased the bucket bag as a treat to myself. Roughly two months later, the bag completely fell apart, as the top handle was defective. I reached out to Customer Service several times, who have given me the run-around and been of no help. After spending over $400 on a handbag, you would think that the customer service would be better. Now, I have a hang bag that can’t be worn, and I am out of a good bit of money. Truly disappointed.

Great service. Sales employees are all smiling.
And my favorite one was the Filipina salesperson. She accompanied me from start to finish. I bought a pair of shoes perfect for the outfit I bought from other shop in La Vallee. Its my first time to buy from this shop so surely I will be back with my friends. Thanks to all your staff. Continue to be polite and nice staff. See you next time.

One star is too much
Please do not buy from here awful from start I still have not received my item

I am completely appalled by the customer service I received from Tory Burch. I returned a bag last week using their return process, only to have the package inexplicably delivered back to me with the bag still inside. They never opened the box! My return was never processed, and I received no explanation whatsoever.
I then spent nearly an hour on the phone with Tory Burch customer service trying to get this resolved. Despite the lengthy call, no one could tell me why the package had been returned or provide me with an actual solution. I was simply told that I needed to “be patient.” To make matters worse, the representative questioned whether I might have applied the return label incorrectly, essentially suggesting that this situation could be my fault.
That response was insulting and completely unacceptable. I followed the return instructions, and Tory Burch should be able to investigate what happened and explain how they plan to resolve it—not blame the customer and leave hundreds of dollars tied up indefinitely.
For a luxury brand charging premium prices, this level of customer service is shocking. I still have the bag, my return has not been processed, and I have been given no clear instructions or timeline for receiving my refund. This has been one of the worst customer-service experiences I have ever had. I expected far better from Tory Burch

Due settimane e il mio ordine non è mai arrivato!! Probabilmente la responsabilità maggiore è del corriere ma la cosa assurda è che pur parlando tutti i giorni con il servizio clienti non sia intervenuto in nessun modo!
Hanno inventato un tentativo di consegna non riuscita ( altre cose sono state regolarmente consegnate), hanno inventato che l'indirizzo era sbagliato (e ovviamente non era vero) ho modificato la consegna mettendo un punto ritro e dopo che la modifica risultava correttamente effettuata e il pacco in consegna, il giorno dopo magicamente risultava rispedito al mittente! È rimasto senza parole anche il servizio clienti che non ha avuto il coraggio di dire nulla ma ha notificato il rimborso.... mah assurdo per un'azienda del genere e ancora più assurda l'esistenza di un servizio clienti super tempestivo nel rispondere via mail ma con zero possibilità di intervento e soluzione dei problemi nella pratica

I bought A white sandal clog 30MM Crinkle leather about four months ago I wanted
Fir summer for almost four hundred dollars
The worst shoes the worst experience
With any shoes in my whole life and I am
Very very sad and disappointed at Tory Burch
I bought so many purses shoes and watches
And clothes from Tory Burch never had this horrible experience the first time I put it in
So painful so injured my both toes on top got scared from bleeding the leather is not leather in my opinion it’s the thick plastic from hell shame in you Tory Burch never ever again

It’s quite embarrassing for a company as large as Tory Burch to have such poor reviews about customer service. I have just experienced this first hand and looking at the reviews I’m clearly not alone. I returned an item back in July using a QR code issued by Tory Burch and it was accepted by Royal Mail and it was scanned as it left London and then arrived in Birmingham where it has been stuck for over a month.

I provided my proof of postage and they have been beyond terrible and slow to deal with. They acknowledged that I provided valid proof of postage and that the item was accepted into Royal Mails network. They have provided no update and I have followed up on 3 separate occasions and each time they say it’s being looked at internally and nothing more. I have demanded a refund and asked for a complaint to be escalated and they do not even bother to acknowledge any of this. UK consumer law is very clear that in this case the retailer is responsible once I send the return back and I have fulfilled my duties.

I will be submitting a chargeback with my bank and I will no longer deal with these jokers. It’s a shame as I’ve bough quite a lot of stuff from TB but they will no longer be getting any business from me.

I ordered shoes with a gift card. They are undeliverable because Tory Burch sent them to the wrong shipping facility. I can not get a refund and I can’t not get my shoes. Customer service the WORST….. just lost $200….. buyer beware….NEVER order directly from Tory Burch. The entire company sucks & I will never purchase their product again.

I am extremely disappointed with the level of customer service I have received from Tory Burch.

I contacted customer service regarding my order because I was issued a $240.75 eGift Card refund, but the link provided does not work. I had already spoken with a representative earlier in the day and was told that a new link would be sent.

Tonight, I contacted customer service again. At 9:55 p.m., the representative asked for my full name, and I immediately responded, “DL” Yet at 10:03 p.m., the chat was ended with a message stating, “We haven't heard from you.”

That is simply unacceptable.

For an upscale, nationally recognized brand such as Tory Burch, I expected professional, attentive customer service—not repeated follow-up, a nonworking refund link, and then having a customer service chat closed when I had already responded.

I should not have to work this hard to access a $240.75 refund that Tory Burch has already acknowledged is owed to me. This experience has been frustrating and far below the level of service I expected from the Tory Burch name.

I never received my order, even though it shows as delivered. I contacted customer service, but they did not provide me with a solution. DHL says the package was delivered and that they can only file a claim. Tory is the one who can see all the details and is able to help resolve this issue. I just want my package, a refund, or a reshipment.

Pretty disappointed with my Tory Burch handbag. It was a gift so I don't know what it cost to begin with, but I see online that they are not cheap. The interior started to flake away as soon as I started using the bag. I read online that if the bag is over a year old, they won't cover the expense of a repair, nor will the replace it. I would expect this from a cheap handbag, but not from an expensive line. In short, I will never purchase a Tory Burch bag because of this. And I suggest that others beware.

Mauvaise expérience de vente en ligne, après la réception des souliers. Un retour où je dois payer les frais de 48$ sans compter que le délais pour me rembourser est de plus de 10 jours ouvrables. Un mauvais service est forcément un mauvais produit! A fuir