Marc Jacobs Opiniões 

You need to remove your Christmas advert showing a girl model with her feet on the dashboard of a moving car. Incredibly dangerous ie kneecaps break your face in a crash

Don't buy on line. The web site that serves the UK is an American site and only certain cards are supported in the US so there is a good chance that your order will be cancelled a few hours later. Customer support is a bot.

Very disappointing.

I purchased one of their large crossover leather bags at a store about 2 hours from where I live on Saturday and wore twice for a few hours while we were visiting the area. I noticed on Monday (not even 2 days later) the leather was starting to peel off in a small area on the logo. I took it back to the original store to exchange and the SA acted as if I was trying to scam them with a fake bag. I clearly had my receipt. I've since talked to customer service twice, emailed the warranty twice and called the store I purchased at as well. Needless to say, they don't stand by their products and I will absolutely NEVER purchase from a MJ store again. If I do ever purchase a MJ item, it will be from Nordstrom who have a reasonable return and exchange policy that is super easy. I will also tell everyone I know to do the same. And MJ isn't even that high end or what I would consider a "luxury" brand.

Purchased 2 Marc Jacobs Beauty gel eyeliners. Product solidified and was no longer gel- defective product. I contacted Marc Jacobs customer service, and was told to send email with photos which I did. Within 1 hour then responded with a rejection saying that only have a 1 year warranty. When purchasing a high end luxury cosmetic, people do not expect it to become unusable in 2-3 years. They should have at least given a partial refund. AVOID this company. They do not stand by their high-priced products.

I’ve had the most terrible experience with Marc Jacobs. After ordering the bag in July 2024. I received 2 incorrect tracking codes that kept being delivered to any address but mine. I’ve reached out several times to no response. This is certainly a scam.

I'm thoroughly disappointed in the product that I purchased from Marc Jacobs. This is my purse after 5 months of usage. And I tried to make a warranty claim, and they denied it, and they reported that it was normal wear and tear. The leather is literally ripping from the handles on my bag. Really what is normal about this after 5 months. I provided my original purchase information $450. and they won't honor they warranty. I've have Tory purses for years. That looked better then my marc Jacob purses. Absolute, horrible customer i have called and sent three different emails service.

I don't know about marcjabcobs.com but marcjacoboutletcanada is definitely a scam. I purchased a camera bag orig price is $450 selling for $150. Signed up no welcome email plus add to cart and checked out. My Mastercard was charged no confirmation of shipment and the freaking item is still in the cart. Try to contact them, they give you a stupid page of verify by numbers and letters then write to them. I wrote and hit submit. The whole screen went blank. No contact no. U can call. Wth

I bought a black tote bag and I didn't even leave it in the sun. I haven't even had it for a year and it has become ugly, used and brown. For a 300€ bag it's really the worst quality I've seen. I absolutely do not recommend.

Very expensive in price but cheap in quality. I have had $150 MK bags last longer. Terrible, just terrible customer service. When looking for a luxury bag, skip over this trash

I recently ordered the tote mini on August 30. It told me it was getting delivered on 9 September. I called to check up on my product that I had order. They told me I had been delivered to go ahead and call UPS. I called UPS no answer. They filed a claim with UPS on behalf of myself and I receive a letter on my email stating there’s nothing they can do and that there’s no way they can help me very unprofessional.

I would not recommend the canvas tote! We purchased as a gift for our daughter. It arrived in January and the black wad faded by June. We wrote Marc Jacob's customer service and they advised "If the purchase was made on marcjacobs.com, we do not offer repairs or replacements parts—however, we are eager to help." Funny that other companies offer warranties including brands like Gucci who offers bag repair and North Face has lifetime guarantee.

I ordered 2 items. The Marc Jacobs company uses UPS as their delivery service. The delivery was attempted but in the event that I was not home, I figured they would leave it at a pick up location. Instead it was sent back to the company. I spoke to UPS, and they stated they couldn't do anything. I spoke to a rep in Marc Jacobs and they said unfortunately they could not do anything but return my money back in 10 business days. I was unable to purchase these items again because they were sold out. So I just lost out on what I wanted, with no one trying to resolve the issue.

Le 30/07 on m’a offert un Tote Bag en tissu noir pour mon anniversaire et je constate qu’aujourd’hui le 20/08 soit moins d’un mois après il est décoloré alors qu’il n’est jamais resté en plein soleil mais utilisé comme un sac doit l’être .ce doit être un problème récurrent car je viens de lire d’autres avis indiquant le même problème.Pourquoi continuez à le vendre dans ce cas si le problème est connu ?ou alors revoir la qualité et surtout pour un sac en tissu de ce prix!!

I opened my Marc Jacobs medium canvas tote bag today as soon as it arrived. It was speckled with white mold!! I am really disappointed! I guarantee you that if Cardi B (the rapper on the website promoting these) were purchasing one, it would arrive in a limo with a bodyguard but because I'm a nobody from Baldwinsville, I get trash! I'm a hard working individual and deserve to be treated as such especially when purchasing what I thought to be, a higher end item!

Well seem like when you order from the website…you would think you getting your bag from the store but it’s coming from a warehouse here in South Carolina. The bag came flat..no stuffings inside the bag. Very disappointed! For the prices of these bag you would expect much better quality. Will never order from them again! AND IM RETURNING THE BAG!!!

Terrible customer service, you can’t even speak to a person it is down through a robot. I have to cancel an order and have heard nothing for over a week leaving me worried for where or if I will have my money returned. Please order through Harrods or Selfridges if ordering in UK, as this is probably the worst customer services I have ever seen.

Mijn tote-bag van ruim 500,- ging kapot op het handvat. Omdat de tas nog geen jaar oud was contact opgenomen met de klantenservice van Marc Jacobs. Deze reageerde snel en inn kn moest foto’s en een betaalbewijs doorgeven. Daarna zelf maar na 1 maand contact opgenomen omdat er geen reactie kwam. Het antwoord dat ik kreeg was dat de verf eraf was en dit normaal was na bijna 1 jaar. Op de foto is duidelijk te zien dat het stuk is. Als tegemoetkoming een kortingscode van 15% korting. Nogmaals gereageerd, maar tot op heden geen antwoord gekregen. Jammer. Voor een kwalitatieve tas kun je beter een ander merk aanschaffen.

J'ai acheté un sac "Tote Bag" en tissus il y a environ 6 mois. A l'heure actuelle il est tout décoloré, il tire vers le marron alors que de base il est noir. Je l'ai lavé mais rien y fais. Pour un sac à ce prix je trouve ça dommage surtout qu'il n'est jamais resté en plein soleil, n'a jamais été aspergé de produit ou quoi que ce soit. J'ai fini par le recolorer avec de la teinture, on verra bien si ça tient dans le temps.

The quality and value of these tote handbags do not align with the price we pay for them. After carrying this black bag, its color fades and it becomes less worth the money spent.

DONT BUY THE JEWELRY!!!
It will tarnish in 2 weeks the charms will fall off and they will not refund it. Their policy is email the warranty company they will never respond .
Such a rip off and their jewelry has horrible reviews. I should’ve read them before my purchase and I’m sorry I didn’t . There are literally hundreds of unhappy customers. That are being ignored after their purchase. I feel like I’ve been ripped off by a multi million dollar company. To be ignored after a purchase, is the absolute WORST. I have many bags and I love the perfume. I will never spend another dime with a company that has zero respect for the clientele that has made them successful.