Marcus Store Opiniões 440

We bought over a$1500 worth of jackets from the company. Not only did it take 2 months to come in they were more like rain coats thin and flimsy. Not true leather heavy weighted jackets like it described. When we asked to return them due to the issue. I was given a UK return address. We have been dealing with this scam of a company for 6 months now. As they were returned back to us and now the company wants to only give us 80% of our refund. Their site says New York they are not listed in any business directory of New York or the BBB. THIS COMPANY IS A 100% SCAM

Note that there is no stated return policy.
I purchased a Harry Stone jacket from Marcus that was too large. I wanted to return it. At first, I was told this: "1) Keep the jacket and receive a 30% discount code for a new order, or
2) Return the jacket at your own expense and receive a discount code equal to the amount you paid, for future use."
After appealing multiple times and wanting a refund, I was told that I could return the jacket at my expense for a refund. But here's what I was told: To help us process your return swiftly, please follow these steps:
Ensure all the returned items are securely packaged. Be sure to include a piece of paper with your full name, order number, and email address in the package.
Visit your local post office and send the package to the Metropolitan City of Bari, Apulia, southern Italy. Yikes! It would have cost me more to ship the jacket to southern Italy than the price I paid for it. I had no choice but to keep the jacket and try to sell it on the secondary market.

This was my first purchase from Marcus Store. The Harry Stone jacket I purchased has become one of my favorites. I will be ordering another one!

Had a mailing issue which was quickly resolved. The Marcus people are very responsive and their products are stylish and good.

Ordered 12/9/2025, supposed to arrive in 2-8 days. Has had my money for 59 days. Package lost, new one sent. Customer service never answered questions. Felt like it was communication with a computer. Asked for refund a minimum of 3 times before new package shipped, never honored. Responded when I filed dispute with credit card company. Save yourself grief.

Watch out for this scam! This is how they play: the item they send is different and cheap cheap compared to the picture they have on website. Then you will want to refund. They will discourage you by sending international shipping address to italy where you will be paying for the shipping. If you ship it anyway, they will deny receiving the item and won't refund your money.
The credit card company is the only hope to receive my money back!

This jacket really lasts long. My brother had this for years. Now it's time to get mine.

I would never buy from this store. They sent a jacket that was too small. I notified them and they gave me a return request number within the 2 week return period but never sent me a return address. I requested an address several times. I heard from them after the 2 week return period telling me I cannot return it because it is outside the 2 week return period. They did not want the jacket back

I ordered two jackets (size 2XL) for £62.40, but when they arrived, they were far too small (?mislabelled). Other jackets/clothes I have from other suppliers in size 2XL fit perfectly.
Following very detailed instructions, I returned them (P&P cost £15.85), but had to send them to an address in Italy because they do not have a UK depot! After two weeks, tracking info. on the Royal Mail website showed they had not been accepted there and were on their way back to me! As at 12/01/26, they have not arrived; Marcus Store don't know where they are; and I still haven't received a refund! Very poor!!

I had ordered two Jackets from the Marcus Store during the past holiday season and somewhere along the way in transit/delivery - it disappeared!
I reached out to the customer service rep - "David" in my case, and he was very helpful, we stayed in constant contact via email and after coming to the conclusion that the jackets had gotten lost, the Marcus Store sent out a new shipment of my jackets that I ordered! Wow!! What a company - in a world where it seems that everyone is quick to blame it on the next guy, tell you to reach out to this person or that person and just beat around the bush until there's no solution to the problem but to just give up and take it as a loss - David representing the Marcus Store was present, kept me updated, and I got my Jackets!
I love mine and the other was a present to my brother, they fit true to the size, and the style is awesome with the plaid liner
I gotta say that as an average customer - I feel heard and accounted for, David and the Marcus Store really did right by me and for that reason I felt it absolutely necessary to let anyone considering a purchase from this company know that this is a business that appreciates their customers and does the right thing to assure satisfaction, an Absolute A+
Thank you David! Thank you Marcus Store!!

I ordered 2 Jackets on December 17 and received them on the 30th. Very quick considering they were coming from overseas. The company kept me updated throughout the shipping process. I did reach out to them one time as the shipping information seemed to pause. The company reached out that same afternoon saying they would check on process, the next day the jackets were delivered and the shipping information was updated. The jackets were wrapped very nicely and both jackets are exactly as described as their website. I am very pleased with company.

Good marketing, however low quality product line. Sizing completely off. Non existent return policy. Big time buyer beware.

I purchased a jacket from Marcus Store that was advertised in Canadian dollars, but the price switched to USD at checkout. The tracking link provided initially did not work, and it took several emails before a functioning one was sent.
The jacket I received was not true to size. I ordered a Large, but the fit was closer to a Small, with sleeves that did not reach my wrists. The internal label showed an “L” along with non‑English characters, but the sizing was significantly off.
When I attempted to return the item, I learned that I would be responsible for all return shipping costs, and the package would need to be sent from Vancouver Island to a small town in Italy. This made the return impractical and costly.
Based on my experience, the pricing, sizing accuracy, and return process were not as expected.

I ordered 2 jackets and based on the reviews and recommendations ordered a Large and fits great. The quality of jacket is incredible. I would recommend

Horrible experience with the store！
I ordered jacket with first showing a price in Cad$, but was charged with the same number but in US$ (~45% higher!). I contacted the store right away to cancel the order (through the website messaging, e-mail and phone call). I was still told the next day the cancellation cannot be done as the goods was sent out for shipping. Strange enough the track number for shipping was never working! It is just like a scam operation!

I still haven't received my order, that I placed almost a month ago. Any response from the Marcus store or their shipping company,Falcon Express, has been from BOT written emails.
Terrible customer service!

quick delivery, product as advertised very pleased. A dispute regarding amount billed was taken care of with no stress. Would not hesitate to order again

The hoodie is thick and makes a great birthday gift. I recommend it!

Slow delivery of my Harry tone Jacket

On arrival it was too big and poor quality, the zipper is junk.

Got the return authorization but went to the Post office and found it would cost $37 (for a $66 purchase) and that I needed to fill our customs forms.

Given all that I have seen, I have NO confidence that Marcus would refund the $66 (no responses from "Marcus") so, rather than waste $37, I will donate the coat to a local shelter. Poor quality but it may help someone stay warm

Avoid this company - they misrepresent their goods

To any potential Australian customers beware. The pricing all the way through ordering is in Australian dollars. The last click for final checkout amazingly enough goes to American dollars which would add 40% to your price. Ha, dodgy as.