Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cos... Ver mais
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Customer service is great! There was no way to pay for expedited shipping, but I sent a note and they shipped same day. Arrived 3 days before tracking said it would.
My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Ver mais
Reached out to products services to help answer a question about replacement parts and model compatibility. Within hours I had an answer to order what I needed to get back on my bike. Thanks for being... Ver mais
Informações sobre a empresa
Escrito pela empresa
Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.
Informações de contacto
Estados Unidos da América
- customer.service@marinbikes.com
- marinbikes.com
Respondeu a 92% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Best Brand Ever !!!
Marin brand, customer service, products innovation, accessories everything they're doing right. That's why I'm looking to get my second Marin!!!
The bicycle is great
The bicycle is great. A fantastic upgrade from my Schwinn Solera!
Steven Gravenites gave me incorrect…
Steven Gravenites gave me incorrect information after I specifically reached out to avoid the situation that I ended up in. I explained the part I needed, the bike in question (including a picture for reference) and I ended up ordering the wrong parts based on his feedback. I managed to get in contact with Erich Beideman via your phone system and he actually listened and found the right part that I needed. Erich deserves praise here, but prior to him, things were pretty dismal.

Resposta da Marin Bikes
Time to get rowdy!
My son loves this bike. Big step up from his last bike. Would highly recommend for anyone looking to get their child into more serious mountain bike action.
Super happy with the build quality of…
Super happy with the build quality of my DSX 2. The color was so much better in person. Bike is comfortable and a ton of fun.
Great bike. Poor customer service.
Prior to making a recent bike purchase, I attempted to reach out to Marin on multiple occasions. I was unable to speak to anyone by phone, and it took nearly two weeks to receive a response via email.
After making the purchase, I experienced a warranty issue with the bike. Again, it took approximately one week to receive a response via email. Beyond that, they did not assist me with the issue.
All that to say, the bike is great but the customer service is quite poor.

Resposta da Marin Bikes
very good price and very fair shipping…
very good price and very fair shipping cost. I'd prefer you didn't "eat it" shipping to Alaska, UPS priority would have saved you more money than shipping UPS or FedEx, but thank you!
Love it
Love it! The quality, sustainable practices…just the brand overall badass!!
Thanks Marin Bikes!! The mountain bike is next!! 😌✌🏽
Real real bad
The drive train is really, really bad…pretty disappointed but I’ll replace the drive train and give it a shot. The gears shift and fall without touching the shifters, any weight at all in any gear and it skips excessively. Walmarts mountain bikes have better setups than this. I cannot stress enough how bad it is. The tires, grips, pedals and shifters are all much cheaper feelings than I anticipated. I know it’s a budget oriented bike, but was still shocked in a bad way. Really could not be more disappointed. I would definitely recommend almost anything else.

Resposta da Marin Bikes
The quality has plummeted
The quality has plummeted. I think the steel is Chinese, (back when I bought and sold steel we were forbidden from buying Chinese steel), some in my rear hub assembly just sheared off, like how does that even happen? It's just cheap parts over all, and they used to make great bikes.

Resposta da Marin Bikes
Ordered a rim and added a build kit…
Ordered a rim and added a build kit just to get over the $50 needed for free shipping. Then they only send the kit and canceled the rim order because out of stock. Now I have a build kit that I don't need.

Resposta da Marin Bikes
Bear paw grips are great
I didn’t know Marin had Marin brand grips, I thought they had to the perfect ones, and they are. The gripiness is perfect and the visual pattern of them is super sharp. Easy to install too
The shipping was great too
Thanks Marin!
great value and build quality
great value and build quality. the assembly process took all of 15 minutes, including the 'help' of my 7 year old! I love Marin bikes and this is actually the 3rd bike I have purchased from them and recommend them to friends all the time.
Excellent bike
Excellent bike, easy to put together, and very cool paint colors. Bike is smooth and the price was great.
I purchased a replacement rim.
I purchased a replacement rim for my San Quentin 3. Rim arrived ahead of schedule, but did not include rim tape, which would have been a good addition. Now I have to purchase it separately.
A mountain bikers gravel bike
A mountain bikers gravel bike. Super responsive playful all surface bike. I’m impressed by the dampening of the carbon fork. The 1 by 12 drive train has a gear for everything. Plenty of mount points for bottles and bike packing bags. Assembly was a breeze.
Bought a Marin Kentfield 2
Bought a Marin Kentfield 2, and I am very happy with it! it's such a fun bike. I really recommend it, especially for the price. Before buying it I contacted Marin with questions, and they gladly answered all of them. Thank you!
Our rep is fantastic
Our rep is fantastic! The company is easy to work with and the B2B is very user friendly.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.







