Marin Bikes Opiniões 353

TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 2 em 5 estrelas

Your website offers no phone support. No phone numbers whatsoever. We had to send in pictures of the old deformed part, and then the guy guessed at it. An 18$ part ( which I was ok with). It cos... Ver mais

Classificada 5 em 5 estrelas

Customer service is great! There was no way to pay for expedited shipping, but I sent a note and they shipped same day. Arrived 3 days before tracking said it would.

Classificada 5 em 5 estrelas

My son had a crash snapping his rear suspension housing. Having a race in just over a week we ordered parts with an expected delivery 5-7 days Parts came in 3 days bike fixed ready for downhill ra... Ver mais

Classificada 5 em 5 estrelas

Reached out to products services to help answer a question about replacement parts and model compatibility. Within hours I had an answer to order what I needed to get back on my bike. Thanks for being... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas
  2. Grossista de bicicletas

Escrito pela empresa

Marin Bikes are Made For Fun. Since the first mountain bikes bearing the Marin Bikes name debuted in 1986, the brand has been dedicated to enriching the lives of our riders by making fun, high caliber bicycles, which provide years of riding enjoyment. We operate a business based on hard work, fueled by passion, and fulfilled by the satisfaction of bringing the joy of cycling to riders across the world.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

353 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 92% das suas opiniões negativas

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Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 5 em 5 estrelas

Best Brand Ever !!!

Marin brand, customer service, products innovation, accessories everything they're doing right. That's why I'm looking to get my second Marin!!!

15 de maio de 2025
Classificada 2 em 5 estrelas

Steven Gravenites gave me incorrect…

Steven Gravenites gave me incorrect information after I specifically reached out to avoid the situation that I ended up in. I explained the part I needed, the bike in question (including a picture for reference) and I ended up ordering the wrong parts based on his feedback. I managed to get in contact with Erich Beideman via your phone system and he actually listened and found the right part that I needed. Erich deserves praise here, but prior to him, things were pretty dismal.

12 de maio de 2025
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Resposta da Marin Bikes

Hi, we can only apologise for any inconvenience caused and will look at our systems to try and minimise things like this happening in the future. Hopefully your bike is all sorted now and you are able to get out and enjoy some miles

Classificada 5 em 5 estrelas

Time to get rowdy!

My son loves this bike. Big step up from his last bike. Would highly recommend for anyone looking to get their child into more serious mountain bike action.

30 de abril de 2025
Classificada 1 em 5 estrelas

Great bike. Poor customer service.

Prior to making a recent bike purchase, I attempted to reach out to Marin on multiple occasions. I was unable to speak to anyone by phone, and it took nearly two weeks to receive a response via email.
After making the purchase, I experienced a warranty issue with the bike. Again, it took approximately one week to receive a response via email. Beyond that, they did not assist me with the issue.
All that to say, the bike is great but the customer service is quite poor.

26 de abril de 2025
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Resposta da Marin Bikes

Hi, We are so sorry to hear that you have struggled to get hold of us and to hear you have had warranty issues. For warranty issues, it is always best to contact your place of purchase as all warranties must go through them. You can also hit us up on customer.service@marinbikes.com

Classificada 5 em 5 estrelas

Love it

Love it! The quality, sustainable practices…just the brand overall badass!!

Thanks Marin Bikes!! The mountain bike is next!! 😌✌🏽

8 de maio de 2025
Classificada 1 em 5 estrelas

Real real bad

The drive train is really, really bad…pretty disappointed but I’ll replace the drive train and give it a shot. The gears shift and fall without touching the shifters, any weight at all in any gear and it skips excessively. Walmarts mountain bikes have better setups than this. I cannot stress enough how bad it is. The tires, grips, pedals and shifters are all much cheaper feelings than I anticipated. I know it’s a budget oriented bike, but was still shocked in a bad way. Really could not be more disappointed. I would definitely recommend almost anything else.

7 de maio de 2025
logótipo da Marin Bikes

Resposta da Marin Bikes

Hi, Apologies to hear about your experience. Definitely not something we expect from our bikes. It looks like you have purchased through our partner expertvoice, because of this the bike may not of been set up by a professional mechanic. We recommend taking it to your local bike shop to get some help setting the drivetrain up. If the issues persist, please start the warranty process with expertvoice and we will get your issues resolved

Classificada 1 em 5 estrelas

The quality has plummeted

The quality has plummeted. I think the steel is Chinese, (back when I bought and sold steel we were forbidden from buying Chinese steel), some in my rear hub assembly just sheared off, like how does that even happen? It's just cheap parts over all, and they used to make great bikes.

15 de maio de 2025
Opinião espontânea
logótipo da Marin Bikes

Resposta da Marin Bikes

Hi, so sorry to hear about your experience. The good news is that it sounds like it may be a warranty issue. Please contact your place of purchase to start the process.

Classificada 1 em 5 estrelas

Ordered a rim and added a build kit…

Ordered a rim and added a build kit just to get over the $50 needed for free shipping. Then they only send the kit and canceled the rim order because out of stock. Now I have a build kit that I don't need.

30 de abril de 2025
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Resposta da Marin Bikes

Hi, We wholeheartedly apologise about this situation. We have refunded the full amount of the build kit and associated shipping costs.

Classificada 5 em 5 estrelas

Bear paw grips are great

I didn’t know Marin had Marin brand grips, I thought they had to the perfect ones, and they are. The gripiness is perfect and the visual pattern of them is super sharp. Easy to install too
The shipping was great too
Thanks Marin!

24 de abril de 2025
Classificada 5 em 5 estrelas

great value and build quality

great value and build quality. the assembly process took all of 15 minutes, including the 'help' of my 7 year old! I love Marin bikes and this is actually the 3rd bike I have purchased from them and recommend them to friends all the time.

15 de abril de 2025
Classificada 4 em 5 estrelas

I purchased a replacement rim.

I purchased a replacement rim for my San Quentin 3. Rim arrived ahead of schedule, but did not include rim tape, which would have been a good addition. Now I have to purchase it separately.

31 de março de 2025
Classificada 5 em 5 estrelas

A mountain bikers gravel bike

A mountain bikers gravel bike. Super responsive playful all surface bike. I’m impressed by the dampening of the carbon fork. The 1 by 12 drive train has a gear for everything. Plenty of mount points for bottles and bike packing bags. Assembly was a breeze.

1 de abril de 2025
Classificada 5 em 5 estrelas

Bought a Marin Kentfield 2

Bought a Marin Kentfield 2, and I am very happy with it! it's such a fun bike. I really recommend it, especially for the price. Before buying it I contacted Marin with questions, and they gladly answered all of them. Thank you!

18 de março de 2025

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