Martha Stewart & Marley Spoon Opiniões 5154

A disaster. The box was damaged. Missing items and wrong items sent. Don't waste your money!!

Been ordering from Marley spoon for about a year or more. The quality of the food, and the recipes have been really good, compared to similar companies. At first they were getting it right. The delivery day, the condition of ingredients, ALL of the Ingredients. Those elements have degraded over time. The delivery company they use must toss those boxes around because there’s always something that is broken inside or squished. And over the last few months, we’ve been lucky if it’s even delivered on the scheduled day.
When we contacted customer service about these issues, they say sorry we will try and make it better here’s a discount, but that does not fix the frustration of not having the meals right

This company and their delivery persons are incompetent. I have had them repeatedly contacting me trying to get into my building to do a delivery to someone else. I've contacted their customer service to no avail, each time they said it would stop, it does not. They also leave the boxes OUTSIDE the building when they can't get in.

STAY AWAY! The boxes were delivered damaged. Often missing ingredients or of poor quality. Missing recipe cards often. Unresponsive customer service tickets. Little to no compensation for undelivered products.

I had nothing but problems with this company from the jump. They sent me a box I didn't order of stuff I didn't like, they sent me a second box missing the proteins and had MOLDY PRODUCE! I fought with the company up the chain enough to finally get the second box refunded, but I had MULTIPLE emails, chats and phone calls to finally get there. Ridiculous layout of the recipes - hard to follow - and the options are unappealing at best. Never again.....

Garbage do not order from these people. They’re a scam. Your blank your bank will block the transaction and they’ll continue running it running it running it running it until they find an open opportunity to snag your money. You’ll tell them do not leave the box outside and they’ll leave it out anyways I came home 30 hours later and the box was outside my house unthaw ants on it when I got home opened it up. It was nothing that I ordered. I emailed them instantly. They gave me a $15 credit. I’m not happy with it. I told him they could pick their food back up or where do I ship it back to they denied give me my money back so beware I wouldn’t order from this company there’s other companies that are way better and way cheaper.

The quality already prepared meals is very bad. They are bland, vegan options do not have enough protein or calories, fish options- smell very fishy, dry as a cardboard. Chicken dishes have no flavor. Also, veggies have the smell of a serious freezer burn. I called customer service and asked how Martha Stewart approved these. Oh, she is no longer associated with this company. Also, good luck with cancellations. Because we did not cancel the same day the box of food arrived, we have to get another box of it and pay for it too. It is ridiculous. Stay away from this company.

-their site isn't the easiest to navigate

-i asked for vegan, low calorie, etc. i realized the box that WAS GOING TO BE SHIPPED, wasn't what I had requested. it had meat in it. i called to tell them they were GOING TO SHIP the wrong box, but i was told i couldn't have all of what i wanted, it was low cal, so that was good enough. i told them not to ship it, because i wouldn't eat it and i would throw it away. i was told no, they were shipping it anyway. i asked them to refund my money for that box, since i wouldn't eat it, I was told no!

Marley Spoon is a rip off!!!! I didn’t even select any meals after viewing what they offered!!!! My family is very picky and have many allergies. I cancelled my subscription and account. They charged my card for almost $200.00 and will not refund my money!!!! They are sending out a box that I DO NOT WANT & DID NOT ORDER!!!! The stuff they are sending let’s just say a dog would not eat it!!!! I have sent them many emails and NOTHING is being done!!!! They are the WORST BUSINESS that I have ever delt with!!!! Do Not Try!!!! They’ll rip you off and send stuff that you didn’t pick/order!!!!

Mixed bag on recipes - some are totally forgettable, some are delicious. Quality of ingredients varies widely. My last box had THREE rotten ingredients, and was missing an ingredient and recipe cards. Every order had minor issues but I considered this major. I tried to contact them immediately but guess what? They don't work weekends and don't have ANYONE cover for customer service. I asked for a FedEx label to return the box but when I finally spoke to someone, they more or less said tough luck, here's a few bucks refund, and washed their hands of the whole matter. HORRIBLE customer service. I cancelled the service, then got a form letter email from the CEO, asking for feedback, which I happily provided. The CEO (or her admin) didn't even bother to reply.

I've contested the charge with my credit card company and of course cancelled my service. I will note that I tried them once before and the exact - EXACT - same thing happened. They don't give two flips whether their customers are satisfied or not. I recommend you steer clear of this shady company.

UPDATE 2/13/26 - in reference to the response from Marley Spoon published here, I have two questions - 1) why wasn't this matter of any importance to Marley before I posted this review? 2) as stated, I responded to a form email from the CEO. Odd that they care sooooo much but she couldn't take the time to respond to feedback SHE SOLICITED.

This is a common practice amongst shady companies - they'll post a response to a negative review that, on the face of it, looks like they really are concerned and want to make things right. However, given multiple chances (out of the public eye) to make things right, they won't even respond.

Don't be fooled, folks. I will respond to their customer service, as they requested, and see what happens. Further update to come.

UPDATE 2/18/26 - I'm happy to report that MS has credited my account for the hosed-up box. Shame that I had to raise such a stink just to get the right thing done but at least it's now done. I've upgraded my star rating from one to four to reflect that in the end, things worked out.

We really wanted to love this service. Unfortunately, out of 4 orders, not one delivery had a complete set of ingredients. Additionally, the customer's ability to change meals ordered and/or move delivery dates/times was lacking, which resulted in receipt of amounts and types of meals that were not desired. The recipes advertised were interesting and the ingredients received were high-quality, but, unfortunately, the delivery infrastructure/mechanisms just wasn't there, which makes participation with the service costly and frustrating.

I am extremely frustrated with my experience and am formally requesting a full refund for my most recent Marley Spoon order.

When the delivery arrived, something inside the box had exploded, releasing a liquid with a strong vinegar odor that soaked nearly everything inside. Vegetables and other food items were completely contaminated, leaving me no choice but to throw away over half of the box for safety and sanitation reasons. This was not minor damage. This was a clear case of contamination that rendered a significant portion of the shipment unusable.

Despite this, customer service refused to issue a refund. Instead, I was offered an estimated credit worth less than half the value of the box, and only as a future credit rather than a refund. This does not resolve the issue. I am now forced to go to the grocery store and repurchase items that should have been provided intact, while also being asked to place another order to even use the credit. That shifts the burden and cost entirely onto the customer.

To make matters worse, the customer service chat was ended prematurely by the agent, without any clear resolution or confirmation, which is unacceptable when dealing with food contamination and loss.

Given the extent of the spill, the contamination, and the lack of proper customer support, the entire box should have been refunded, not partially credited. This experience has been more of an inconvenience and financial loss than a service.

Based on this experience, I strongly caution others. Stay away from Marley Spoon.

After researching forever and using Hello Fresh for years thought I'd try Marley Spoon. I got suckered by $253 off if you order now, figured it was definitely worth checking out. so go through the setup, they make sure to get your credit card early. Try to setup my first delivery and of course I don't have the promised promotion. I figured no big deal it happens, support isn't available, so all I can do is email. also since they've let me pick my recipes it auto orders and there is no way to cancel the incoming order. I completely cancelled my account with in 20 minutes of creating and it says "your last delivery is on it's way". There are way too many meal services to treat new customers this freaking bad.

Just made the chicken breast with fig and olive topping and roasted potatoes. Excellent combination 💯

I have had a good experience with most of the meal kits. They offer a variety, and many are out of the ordinary. Beef omurice was new to me and very tasty. Harissa trout was a new spice taste that I enjoyed. I appreciate that they send a grass-fed version of ground beef.
I very much love Roberta's pizzas from their Market.
My criticisms are that they include products with MSG in the meal kits, for example in their soy sauce, when in fact they could easily get non-MSG alternatives.
Also, lately I have been ordering beef-stewed-type dishes, and they send me pre-made braised beef. I would rather be sent raw meat, even if it takes me awhile to cook it.

I do not recommend Marley Spoon. Our first delivery never arrived, and the replacement box showed up a day late with all the ingredients thrown together and mixed with leaking meat juices — completely unsanitary.
Customer service promised a refund, but later canceled it, leaving us frustrated and disappointed. In our experience, Blue Apron is far more reliable and provides much better service.
This experience shows a lack of professionalism, poor delivery standards, and unhelpful customer support. I would strongly advise caution before using this service.

The recipes are inventive and delicious, it saves time meal planning and shopping, and it was delivered on time. Appreciate savings with a coupon code, too.

Every meal has been delicious and healthy. The only problem I have is that recently the meal kits are arriving late on Thursday evenings.

Really love the mix of recipes. From chef inspired bougie meals to family friendly standards. I can always find something I like or something new I can’t wait to try. And from all over the world! I feel like I can travel without leaving my house.
Honestly the cost is the only deterrent. My number one choice for meal kits, but only if I have a promo code or the money available.

This is probably the tenth meal kit services we have tried over the past 6 years. We're on our first box and have made 4 meals so far. I had to give every meal 5 stars because they truly deserve it. I am very critical when I rate meal kits. Every ingredient item is excellent quality. Every detail in the preparation directions. They have a large selection every week.