MasterQuote Opiniões 

848
TrustScore: 3 em 5

3,1

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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

If it could be minus stars it would very unhappy with Masterquote nothing good to say and when canceled policy as no longer have a car cost £75 what a joke very unhelpful staff .... lost a valued cust... Ver mais

Classificada 5 em 5 estrelas

I had to go back to MasterQuote after setting up my car insurance with them as there was an issue with my NCB - unknowingly, I hadn’t accrued any whilst I was insured on a leasehold car. Each of the... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

I found it easy enough to get Buildings and Contents insurance and had to discuss a number of issues in doing so. What I am not happy about is the online portal. There was no-one on the help... Ver mais

A empresa respondeu

Classificada 2 em 5 estrelas

I find Masterquote difficult to deal with. Difficult to contact and their staff don't appear to be as knowledgeable as perhaps they could be regarding their products. Once you do finally get through t... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Agência de seguros

Escrito pela empresa

MasterQuote search leading UK insurers to make sure we bring you best quote. We provide cheap online insurance for your car, home or van


Informações de contacto

3,1

Aceitável

TrustScore: 3 em 5

848 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

3,1

Todas as opiniões

(848)

0 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Do not use this unscrupulous company

Very unscrupulous company that I would never use ever again. They automatically renewed my insurance policy - even though I had given notice to cancel because the lease car I had been insuring had completed it’s contract and been returned. They then chased for cancellation charges and again then sent to debt collection when I disputed the payment. They ended up charging me hundreds of ponds for insurance policy that I had previously cancelled for a car I didn’t even have. Do not touch this company with a barge pole.

16 de fevereiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for taking the time to leave a review. I am sorry to hear you have been dissatisfied with the experience. I am keen to get this looked into for you to see if there is anything we can do to help resolve your issue. If you would like us to look into this further, please email your policy details to service.admin@masterquote.co.uk . Alternatively you can call us on 02394 003 200 to discuss this with a customer service representative. Thank you.

Classificada 5 em 5 estrelas

Professional

Restarting my car insurance was quick and efficient, I completed the transaction without any problem.The person who assisted me was professional and knowledgeable.

13 de fevereiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the great review Miss Sampson.

Classificada 5 em 5 estrelas

Best quote by a long way

Best quote by a long way.

Quick and easy renewal and as long as the renewals keep falling, I can’t see me going elsewhere.

12 de fevereiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the super 5 star review Shelley. We are pleased to hear you are happy with our product and the price.

Classificada 1 em 5 estrelas

I have already done a review stating I…

I have already done a review stating I had to send in my Husband’s death certificate before you’d stop our insurance. Which only had a day left before renewing. I have done this and thank God it is now cancelled. But now you’ve sent another review to do asking my Husband to voice his review.
Yes it may be a computer sending this but show’s you don’t read them. Sensitivity is Obviously not this company’s strong point.

9 de fevereiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Dear Mrs Smith, thank you for your recent review. I am sorry to hear you feel this way. We do take the executors process very seriously and try to make any policy changes/cancellation as easy as possible without causing too much stress or inconvenience to our customers at such difficult times.

Classificada 4 em 5 estrelas

vk.vk

Great.................

6 de fevereiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thanks for the 4 stars!

Classificada 1 em 5 estrelas

shambles

Absolutely awful went online to make an amendment to my policy because I changed registration of the car, however it would not let me change this on line then the call handler somehow managed to lock my account and this could not be changed because my policy was up for renewal. Their solution to this was emergency cover however if I had to make a claim I would have to pay the full amount of the new policy. Needless to say unhappy ex customer of Masterquote.

3 de fevereiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the review, Mr Wareing. I am sorry to hear you have had some complications with your policy renewal and making amendments. This has been referred to our management team as we are always looking to improve our processes. Sorry for any inconvenience this may have caused you.

Classificada 1 em 5 estrelas

Been waiting for my car to be fixed for…

Been waiting for my car to be fixed for two years. Expensive and don’t get the service

1 de fevereiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the review, Miss Croft. I am sorry to hear you have been having issues with your vehicle. I have arranged for one of our customer service representatives to call you within the next 48 hours to assist with any queries you may have.

Classificada 5 em 5 estrelas

Easy to deal with

Easy to deal with , have been with masterquote a long time , no reason to change

31 de janeiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the great review, Mr Cartwright!

Classificada 5 em 5 estrelas

I thought they was very good also…

I thought they was very good also explaining everything in detail very helpful that’s why I renewed my insurance which them

30 de janeiro de 2020
Opinião espontânea
logótipo da MasterQuote

Resposta da MasterQuote

Thank you for the fantastic review, Mrs Cripps.

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