Total scam Ordered two Shirt in early october. By end of october, I contacted tvere help center. I did not get any reaction, but a Message, that my order was despatched via Royal Mail. My trackin... Ver mais
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On top of a fast experience with the mystery box (kids) for my son and getting a leeds 2002 home shirt I stumbled upon the signed collection. I was after any arsenal piece and noticed the duo fr... Ver mais
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Don’t bother - placed an order after entering payment details and checking out - got an ‘order pending’ email with tracking links. Then nothing. Four weeks later I chase them - apparently because I d... Ver mais
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Have just received my first shirt. Absolutely gorgeous! Har some few issues with import to Denmark, it was solved easily due to the amazing customer service at WhatsApp, fast response and good probl... Ver mais
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Informações sobre a empresa
Informações de contacto
Taunton, Reino Unido
- support@matchdaymystery.co.uk
- matchdaymystery.co.uk
2,6
Mau
138 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
The delivery took a month and only half…
The delivery took a month and only half the goods arrived. The company owes me 55£ worth of football shirt they did not ship, but I paid for.
Stay away from this company and waste your money somewhere else.
19 de agosto de 2024
Opinião espontânea
Resposta da Matchday Mystery
Dear Hans,
Thank you for your review.
To reiterate: I have checked the order today at 18:14 and can confirm the correct amount of £38.74 has already been refunded for the undelivered shipment. I am unsure where you got £55 from, as the order confirmation is itemised and priced clearly in GBP. I have sent you a refund confirmation, which also shows the item breakdown.
Just to let you know, we will be claiming on the missing items, however, if the shirts do happen to arrive, you are welcome to keep them free of charge for the hassle.
Warm regards,
MDM Team
Order two mystery shirts and got the…
Order two mystery shirts and got the home and away version of some random Indian league team. Also did not fit properly.
12 de agosto de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Shaun,
I am sorry to hear about your order. I would like to get in touch with you about this - please can you complete the Trustpilot request we sent you?
Thanks,
MDM Team
Won a t-shirt bundle from Matchday…
Won a t-shirt bundle from Matchday Mystery for finishing 3rd in their FPL League. Living in South Africa I thought the process of receiving my prize would be a complex one but it was handled prefessionally and seamlessly. Package was received in a few weeks and I was happy when I opened the package to reveal a Rangers away shirt 🙌🏻
27 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Congratulations on finishing third in our 2023/24 FPL and many thanks for your feedback!
Long delay
I ordered 2 for 1 box for me and my friend on 18th of July and to this day even Roayl Mail doesnt have it yet so there is a big delay on orders. I’m happy I got fast answer from support when I asked about my order but it doesn’t make big difference if I still have to wait my shirts.
9 de agosto de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Tomi,
I am sorry to hear about your order.
Even though there was a delay with your order, this is out of the ordinary, so please contact us again with your order number at support@matchdaymystery.co.uk
I will resolve this urgently.
Thanks,
MDM Team
Quick delivery and insane quality
Quick delivery and insane quality, defo gonna order again
6 de agosto de 2024
Opinião espontânea
Resposta da Matchday Mystery
Thank you for the 5-star review Damian
Still no package
I ordered, and payed my mystery box 25. July… still haven’t received any information, or my package. It was a birthday present for my son 5th August…
7 de agosto de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Rikke,
I am sorry that the order didn't arrive before 5th August. However, I can see the order under your name has been dispatched.
Please get in touch via email or WhatsApp if you have any questions or concerns.
Many thanks,
MDM Team
I’ve ordered serval boxes and although…
I’ve ordered serval boxes and although they may take some time to arrive (I live in the states so I understand) they always will arrive with amazing kits!
5 de agosto de 2024
Opinião espontânea
Resposta da Matchday Mystery
Thank you for your patience and loyalty. Valued customer!
- MDM Team
Top class
Ive ordered 2 times from here, and I was verry happy with the final result. Great value for high quality jerseys and a huge variation of jerseys. The coustomer service was also verry good. I recommend this ( :
5 de agosto de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Magnus,
I'm glad you like your shirts and thank you for the customer service feedback. We appreciate your recommendation!
Warm regards,
MDM Team
Great customer service
There was a delay in my order but their customer service folks responded immediately and got my order in the mail. Things happen, service makes it better. Thank you folks, I'll surely be back
24 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Thank you for your fantastic review Dave, it has been a pleasure!
Multipale stains on the shirt but we got refunded.
*UPDATE, we got refunded the order and shipping, we stil had to pay the customs service unfortunatly *.
We got 2 shirts. The first of the shirts was allright and the second one had stains al over the shirt with no label or anything on it. Mistakes happen but it was a present so yeah...
Didn't order matchworn.
Really dissappointed because we had to pay alot of shipping and customs fees.
22 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Stuart,
I'm glad we resolved this for you.
Unfortunately we were only able to refund the maximum transaction amount, as any import fees will go to the Netherlands government, not us.
Many thanks,
MDM Team
Obsessed The patterns on my new shirt…
Obsessed The patterns on my new shirt are unbelievable. It's from this season, and I absolutely love it.
5 de outubro de 2023
Such a fantastic idea I was struggling…
Such a fantastic idea I was struggling for gift ideas for years before stumbling across Matchday.... genuinely support smaller clubs too.
5 de janeiro de 2024
Customer centric admittedly I missed my…
Customer centric admittedly I missed my house number but corrected in under 5 minutes by Joe who kindly spend up the dispatch ur a star.
30 de agosto de 2023
Amazing company … beautiful Shirts … I…
Amazing company … beautiful Shirts … I recommend …
17 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Thank you for your 5-star review Diego
MDM Team
Needs improvements Delivery took than…
Needs improvements Delivery took than expected
3 de junho de 2024
Resposta da Matchday Mystery
Hi Carlos,
Thanks for your feedback. This has been a very busy period.
Kind regards,
MDM Team
Great Concept Was unsure at first…
Great Concept Was unsure at first because they said 5XL was out of stock, thought about cancelling. Once received i was glad I kept the order
10 de junho de 2024
Vibrant It's sure to turn heads here
Vibrant It's sure to turn heads here, I think I am the only owner of this Japanese team
3 de junho de 2024
I made an order for two jerseys where…
I made an order for two jerseys where it said it will arrive Wednesday, it still hasn't arrived☹️
10 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Malthe,
I have located an order under your name and it is currently in Denmark for final processing. I assume the delivery estimate was provided by PostNord. Please contact them for more information on its whereabouts, using the tracking number we provided.
If you need any more help, please contact us at support@matchdaymystery.co.uk with your order number, so we can identify you better.
Many thanks,
MDM Team
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