Total scam Ordered two Shirt in early october. By end of october, I contacted tvere help center. I did not get any reaction, but a Message, that my order was despatched via Royal Mail. My trackin... Ver mais
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Leia as opiniões dos outros
On top of a fast experience with the mystery box (kids) for my son and getting a leeds 2002 home shirt I stumbled upon the signed collection. I was after any arsenal piece and noticed the duo fr... Ver mais
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Don’t bother - placed an order after entering payment details and checking out - got an ‘order pending’ email with tracking links. Then nothing. Four weeks later I chase them - apparently because I d... Ver mais
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Have just received my first shirt. Absolutely gorgeous! Har some few issues with import to Denmark, it was solved easily due to the amazing customer service at WhatsApp, fast response and good probl... Ver mais
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Informações sobre a empresa
Informações de contacto
Taunton, Reino Unido
- support@matchdaymystery.co.uk
- matchdaymystery.co.uk
2,6
Mau
138 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
No response from the company
I ordered a double mystery box on July 4th and immediately received a confirmation of my order. However, despite the fact that they have already charged my card, I have not received any email regarding the shipment of my items.
13 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Casper,
You didn't respond to the support ticket reply about the stock for your sizes and criteria, so we cancelled 24 hours later (when 7 days had passed). I have just sent you the confirmation for your records.
Kind regards,
MDM Team
I made an order on July 3rd
I made an order on July 3rd - and I still haven’t received a “sent” email. It has been 11 days since my order, and I was wondering when I will receive my tracking information.
12 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Nanna,
Sorry for the delay. There are two emails you should receive, "Packing Complete" and "On its way" which will contain the tracking. If you have received neither, please get in touch with us as soon as possible at support@matchdaymystery.co.uk (don't forget your order number).
Many thanks,
MDM Team
Well done My son's shirts arrived…
Well done My son's shirts arrived quickly and were exactly as described. Very happy with my first order
2 de junho de 2024
Seamless The shirts arrived in great…
Seamless The shirts arrived in great condition and right on time.
23 de junho de 2024
Resposta da Matchday Mystery
Hi Jessica,
Thank you for your positive review. Is there anything we can improve to make it a 5-star?
Warm regards,
MDM Team
Order cancelled Why cancel the day…
Order cancelled Why cancel the day after? Could u get in touch please
2 de novembro de 2023
Resposta da Matchday Mystery
Hi Gusto,
I am sorry for any inconvenience caused here. Your order was cancelled because you ordered a "1 per customer" product five times. This is clearly stated in the product description.
Thanks,
MDM Team
No communication at all..
I ordered Thurday afternoon, and by following wednesday i had still no information regarding my order.. Now they have fully refunded me, but i'd rather have my shirt to be honest...
10 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Mikkel,
I am sorry to hear that. I have requested your order details via Trustpilot, if you would kindly send them over. I will check what happened.
Thanks,
MDM Team
I bought it 23th june, didnt send before 2 july
Way to slow, and i didnt get it in time before a festival. Very unhappy. Has taken over 2 weeks and it still has not arrived. I payed for the shirt at 23 june and it was not procced before 2 july. I needed it 10 july.
9 de julho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi,
I apologise for the delayed dispatch. Please can you reach out to us with your order number and concern at support@matchdaymystery.co.uk?
I look forward to hearing from you.
Thanks,
MDM Team
Not happy Delivery took too long even…
Not happy Delivery took too long even with the free shipping. On arrival I enjoyed the Porto jersey
11 de junho de 2024
Resposta da Matchday Mystery
Hi Giuseppe,
I am sorry to hear about the delay. When we looked into your order earlier, there was a delay with Poste Italiane at the final stage. Unfortunately, this was out of our control but I'm glad you like the Porto jersey.
Many thanks,
MDM Team
Resposta da Matchday Mystery
Hi Luca,
Sorry to hear. We aim for a 4-7 day transit time across Europe and achieve this most of the time. Please can you share your order number so I can check this further?
Thanks,
MDM Team
Resposta da Matchday Mystery
Hi Craig,
Thank you for your 4-star review. We will bear this in mind in the future.
Thanks,
MDM Team
I dont recommend this
Ordered 9 days ago, and i still have not even recieved a tracking number for my package.
I tried reaching out to them via whatsapp, but all they said was that the shipping would happen very shortly, and then disappeared again.
Order #7172
I dont recommend this
19 de junho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Simon,
I am sorry to hear about your order.
As you may know, this is a very busy period with the Euros, so some orders may exceed our 5 working day dispatch window by a day or two. On our website we kindly ask for a maximum of 7 working days during busy periods.
As the transit time is around 4-7 days via Express, the delivery turnaround should still have fell within the deadlines set.
In this case I have fully refunded your order.
Apologies for any inconvenience caused.
Warm regards,
MDM Team
My son's shirts arrived in excellent…
My son's shirts arrived in excellent condition. especially impressed with the delivery speed.
15 de junho de 2024
Honestly !
Honestly !! I love the custom shirts. Arrived quickly and the custom prints was so cool. Recommended!!
1 de junho de 2024
Bright and cheerful
Bright and cheerful. I can't pronounce the team but its somewhere in Indonesia, on holiday it will be good.
6 de maio de 2024
Really helps promote soccer in the us
6 de maio de 2024
Resposta da Matchday Mystery
Thank you for ordering!
I recommend this site
I recommend this site. Shirt arrived quickly through customs.
2 de junho de 2024
still processing problem
Hi, I have an order 5 days ago but it is still in processing. I have sent a message to them,but there is no answer yet. I don´t know what to do. Thanks for any help.
9 de junho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Gergő,
I reached out yesterday to reassure you with the estimated shipping timeframe.
Please reach out if you have any further questions or concerns.
Thanks,
MDM Team
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