Total scam Ordered two Shirt in early october. By end of october, I contacted tvere help center. I did not get any reaction, but a Message, that my order was despatched via Royal Mail. My trackin... Ver mais
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On top of a fast experience with the mystery box (kids) for my son and getting a leeds 2002 home shirt I stumbled upon the signed collection. I was after any arsenal piece and noticed the duo fr... Ver mais
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Don’t bother - placed an order after entering payment details and checking out - got an ‘order pending’ email with tracking links. Then nothing. Four weeks later I chase them - apparently because I d... Ver mais
A empresa respondeu
Have just received my first shirt. Absolutely gorgeous! Har some few issues with import to Denmark, it was solved easily due to the amazing customer service at WhatsApp, fast response and good probl... Ver mais
A empresa respondeu
Informações sobre a empresa
Informações de contacto
Taunton, Reino Unido
- support@matchdaymystery.co.uk
- matchdaymystery.co.uk
2,6
Mau
138 opiniões
Sem histórico recente de solicitação de opiniões
Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery could be faster
Delivery could be faster. I understand the delivery is free on75€+ but a faster option please for my next order.
29 de maio de 2024
Resposta da Matchday Mystery
Hi Nicole,
We will take your delivery feedback onboard.
Many thanks,
MDM Team
2 Shirts not arrived
Ordered on 27th May 24 2 shirts for my sons birthday still waiting on 6th June, contacted support to say order cannot be fulfilled (bit late now) Anyway poor service all round.
6 de junho de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Matt,
I am sorry to hear that your order was cancelled. Would you mind sending us your order number so I can check the reason?
Thanks,
MDM Team
Resposta da Matchday Mystery
Hi James,
I am sorry to hear about the order. Would you mind sending over the order number so we can look into it?
Thanks,
MDM Team
Please stop sending me review requests
26 de maio de 2024
Resposta da Matchday Mystery
Hi Samantha,
You were invited to review because you recently placed an order with us. Is there any product or service feedback that you would like to share with us to help us improve?
Many thanks,
MDM Team
I'm hooked: P
I'm hooked for sure, the patterns on my Leeds shirt is unbelievable and it's this season. I absolutely love it.
26 de maio de 2024
I ordered the Matchday mystery box 2…
Although on this occasion, wasn't able to receive the products, I received the refund promptly and hope that I will be able receive in the future.
24 de maio de 2024
Opinião espontânea
Resposta da Matchday Mystery
Hi Joanna,
I apologise for the issues faced with your order.
Following our conversation this afternoon, I confirmed that the order was fully refunded yesterday and the funds will reflect in your account around Tuesday.
Thank you for your understanding today.
Kind regards,
MDM Team
Helpful customer service
I had an issue with An Post and was reassured by the guys over on WhatsApp. The service is second to none
16 de maio de 2024
Like opening fifa packs
It's like opening fifa packs but with more flexibility/control over what I can and can't get so I enjoy avoiding teams I don't like
14 de maio de 2024
Slow responsetime
We have yet to receive a response to our complaint, which we filed with them two weeks ago regarding our order not being shipped.
16 de maio de 2024
Opinião espontânea
Resposta da Matchday Mystery
Dear Mads,
I have checked our previous communication. The issue was marked as resolved and the tracking is clearly showing tracking movement (currently in Copenhagen). You can check the progress via the link here: https://www.royalmail.com/track-your-item#/tracking-results/LE875447845GB
The courier delay was addressed but it looks like you haven't checked the tracking since we last got in touch.
Please get in touch if you experience any further issues.
Warm regards,
MDM Team
Overall
Overall, the shirts are nice and from big teams, but I received Bayern shirts twice. I'll steer clear of the Bundesliga in future purchases.
3 de maio de 2024
Resposta da Matchday Mystery
Thanks for your review! Of course, please include any Bundesliga teams you wish to avoid next time.
Resposta da Matchday Mystery
Thanks for your review!
Not bad Value
I subscribed in 2022, cancelled. Recently the shirts have improved a lot so 3 months in I've had flamengo, Rangers, inter Milan.
14 de abril de 2024
Resposta da Matchday Mystery
Hi Hailee,
Thank you for giving our subscription service another go - it's great you enjoy the variety!
Warm regards,
MDM Team
5/5 for me
I got Police Tero (Thailand.) Can't beat a fresh new footy shirt to wear at 5 a side with lads.
6 de maio de 2024
Resposta da Matchday Mystery
Thanks for your review!
I am size XL but castore doesn't fit so…
I am size XL but castore doesn't fit so I am waiting for a bigger Aston Villa shirt. I am looking to update the review when i get it. i like the team
20 de fevereiro de 2024
Resposta da Matchday Mystery
Hi Jhon,
I can see your replacement shirt has been delivered.
Thank you for your feedback!
Kind regards,
MDM Team
Resposta da Matchday Mystery
Thanks for your review - we look forward to seeing you again soon!
Never thought I'd buy mystery box
Never thought I'd buy mystery box. the deal was too good to turn down. Works out at 25€ per jersey and delivery recommend
30 de abril de 2024
Resposta da Matchday Mystery
Hi Mason,
Thank you for your 5-star review. Keep an eye on our Weekly Deals section for more amazing deals!
Many thanks,
MDM Team
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