The item was exactly as required however, the P&P was very expensive for a small package. Also, there was no update sent relating to delivery so I did think I might have an issue but it did arrive ok... Ver mais
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Leia as opiniões dos outros
My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... Ver mais
Great company to deal with, they let me collect the bike as was in the area over deliver which I preferred. Jake’s personal approach is what will make this company stand out from others as he’s really... Ver mais
Id use again for sure. A part for the bike didnt arrive with the bike but was sent out next day special delivery. These things happen & its how they're dealt with. Communication was 10/10. I... Ver mais
Informações sobre a empresa
Escrito pela empresa
We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.
Informações de contacto
Manchester, Reino Unido
- 0161 399 0796
- info@mcrbikes.uk
- mcrbikes.uk
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 69% das suas opiniões negativas
Geralmente leva mais de um mês para responder
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Good experience
Good experience. Picked up my bike promptly. Fair play for the business
5* for customer service; bike purchase
Really happy with my new bike. Jake offers a good friendly service; he responded to my messages quickly and was happy to answer any questions. Stress-free delivery too. Highly recommended
Jake responded to my emails quickly and…
Jake responded to my emails quickly and thoroughly, when he came to get the bike they was buying from me, Jake was a pleasure to deal with, friendly customer service amd all in all a top lad. Would highly recommend.
Unprofessional service and unreasonable quotes
I contacted them last week regarding 2 bikes I wanted to sell.
They were very unresponsive taking ages to reply after the initial reply. I sent them one chase message and then finally I gave them a call after 3 days of no answer.
I said it would be good to know either way if they were interested or not.
The quote that they sent me felt like they were taking advantage of me. They wanted £600 for the two bikes. One of them was brand new worth £1000 and the other one was in perfect conditions from 2019 worth now around £500.
I replied to negotiate and said that it was very unreasonable and then again no reply from them.
The feedback for them is:
1) Be responsive with your customers if you are and if you are not interested in the offer
2) Be reasonable with your pricing/quotes and don’t try to take advantage of people. Or at least explain your position.
Overall my experience with this company was very disappointing and I hope this feedback encourages them to improve.

Resposta da MCR BIKES
5 star customer service
Met Jake from Mcr bikes this evening and he purchased my bike from me , great lad , great customer service and wish him all the best for the future with his business, would recommend his services highly to anyone

Resposta da MCR BIKES
I was selling a bike I no longer used
I was selling a bike I no longer used, I contacted Jake from mcrbikes yesterday and he turned up this morning with an offer I couldn't refuse, upon talking to Jake I learnt a little more about the business he's established, wether it's selling, buying or repairing your bike I couldn't recommend mcrbikes enough, top lad honest and very respectful

Resposta da MCR BIKES
Recommended company
Excellent customer service the bike I bought was as described and the delivery was spot on. I was kept informed throughout the whole process by Jake who was friendly and efficient I would not hesitate to buy another bike from them. Recommended

Resposta da MCR BIKES
Fast pleasant transaction from Jake…
Fast pleasant transaction from Jake when he bought my sons bike

Resposta da MCR BIKES
Awsome
Awsome. Got bike Thursday and came over 90 mins to get it. Fast efficient service. Stuck in traffic on way and kept me updated all time on delays. Friendly guy who came. I know nothing about bikes and didn't try to take advantage. Fair fast. Great service

Resposta da MCR BIKES
Bought an Orange Alpine bike in…
Bought an Orange Alpine bike in brilliant condition from mcrbikes. The delivery was swift & quick. Interacting with Jake @'mcrbikes made the whole process pleasant & stress free. Will be coming back again for another bike off him in the future. 👍
Excellent buyer/seller
Excellent buyer/seller. Will recommend to everyone looking for a nice bike at a nice price
10/10
10/10 , from start to finish Jake at mcrbikes provided great customer service. He was very friendly and answered all my questions in depth, couldn’t be more thankful 😄, would 100% recommend to anyone enquiring about a bike or parts 🤝.
cube mountain bike
Bought a cube mountain bike today. Jake came out and met me on a sunday in the snow within an hour.
Really sound lad. The bike was perfect and will be a top surprise for my lad for Christmas. Thanks, Will definitely use and recommend in the future.
Quick service sound lad
Quick service sound lad, turned up with the cash to buy my bike within couple hours of enquiring to him.
Excellent service
Excellent service. Jake is very friendly and polite. Would recommend to everyone.
Easy and quick to sell my bike
I reached out to MCR Bikes to sell my bike. Jake was pleasant to deal with and made it a quick and easy transaction. Lovely lad. Highly recommend.
Recommend 👍🏼
Met Jake Last Week At Farmer Johns MTB Park. He Came To Drop Off My Son’s birthday gift, a Orbea Occam. Great service, great communication, great lad. Overall would definitely recommend.
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