MCR BIKES Opiniões 

202
TrustScore: 4.5 em 5

4,3

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Leia as opiniões dos outros

Classificada 3 em 5 estrelas

The item was exactly as required however, the P&P was very expensive for a small package. Also, there was no update sent relating to delivery so I did think I might have an issue but it did arrive ok... Ver mais

Classificada 5 em 5 estrelas

My wife bought a Canyon e bike online which, despite much desk research into geometry, simply didn't work for her. After having bought another bike previously from MCRBikes, I asked them for a price t... Ver mais

Classificada 5 em 5 estrelas

Great company to deal with, they let me collect the bike as was in the area over deliver which I preferred. Jake’s personal approach is what will make this company stand out from others as he’s really... Ver mais

Classificada 5 em 5 estrelas

Id use again for sure. A part for the bike didnt arrive with the bike but was sent out next day special delivery. These things happen & its how they're dealt with. Communication was 10/10. I... Ver mais

Informações sobre a empresa

  1. Loja de bicicletas

Escrito pela empresa

We Are The Fastest Growing Bike Shop In The UK For A Reason. Stockist of High-Low End Bicycles Based In Manchester, UK. Free UK Delivery And Warranty Included On All Bike Sales.


Informações de contacto

4,3

Excelente

TrustScore: 4.5 em 5

202 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que escrevam opiniões

Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas

Respondeu a 69% das suas opiniões negativas

Geralmente leva mais de um mês para responder

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,3

Todas as opiniões

(202)

80 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Recommended

Sold my Trek mountain bike to Jake as not using as much as I expected. Answered my initial approach quickly. Agreed a fair and realistic price in a challenging used market. Came and collected when he said he would. Nice bloke, obviously knowledgeable and honest. Would recommend.

9 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Genuine

Jake was a genuine guy, arrived when he said he would, paid what he said he would. Very easy and smooth transaction

3 de setembro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

I wanted to get into mountain biking…

I wanted to get into mountain biking with my son this summer as a way to get back in shape. I didn't really know much about bikes or what size to get; however, Jacob was very helpful and gave some brilliant suggestions. The bikes fit both me and my son perfectly.

29 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Spot On

Great company! Service was spot on. Had a few questions at first regarding delivery etc but had speedy responses from the team and went ahead and ordered. Super pleased with the bike for my son. He loves it. Thanks Guys, Will definitely be returning in the future.
Regards.

1 de setembro de 2024
Opinião espontânea
Classificada 4 em 5 estrelas

item not as described and poor customer service

I ordered a kickstand they said fitted my bike in the kickstand description.
The one delivered then did not fit so i contacted support 5 days ago and still no responce!

Update 17/9/24
After an explination from Jake at McrBikes, the issue was eventually resolved, it did take a couple of weeks so not ideal.
The kickstand did come direct from Cube in the Netherlands so it is possible the original problem was them sending the wrong item.

22 de agosto de 2024
Classificada 2 em 5 estrelas

Haven’t recieved goods yet

Haven’t recieved goods yet, when I ordered it said goods in stock 2 days later recieved email saying item was having to be ordered in from cube and will be 3 weeks

21 de agosto de 2024
logótipo da MCR BIKES

Resposta da MCR BIKES

Thank you for your feedback. We sincerely apologize for the delay and any inconvenience caused.

When you placed your order, the item was indeed listed as in stock based on the latest updates from Cube. Unfortunately, there was an unexpected delay from their side, which affected the delivery timeline. While this situation is out of our direct control, we understand how frustrating it can be to experience delays.

Please be assured that we're doing everything we can to speed up the process and will keep you updated on your order status. At Mcrbikes, customer satisfaction is our top priority, and we greatly appreciate your patience and understanding.

If you have any further concerns or would like to discuss alternative solutions, feel free to reach out to our team, and we'll be happy to assist.

Best regards,
The Mcrbikes Team

Classificada 5 em 5 estrelas

True professional

True professional , went completely out of his way to collect my bike , absolutely true to his word , a proper gent and I would highly recommend Mcrbikes are your first port of call for any of your cycling needs

19 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

It was just great

I was waiting for a few days to get it packed and shipped, but once done, it arrived very quickly. I was in touch with Jake, and he was very friendly while answering all my questions. Now I can enjoy my beautiful new bike.

8 de agosto de 2024
Classificada 5 em 5 estrelas

10/10 for these guys

10/10 for these guys. Very professional. Purchased used MTB for my son and very responsive, clear and easy to deal with. No complaints at all. Deserve to do well. Thanks Jake

17 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Sold a new high end cycle to Jake

Sold a new high end cycle to Jake, transaction was very smooth, very easy young man to deal with. Very fair and knowledgeable in the cycle business. He deserves to do well, would recommend without hesitation.

14 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

My experience with Jake Mclaughlin, MCRbikes

I made my initial enquiry for a new bike by email, this provoked an immediate response by phone from Jake who after asking what type of cycling I would be doing went through lots of possibilities, (he advised on the pros and cons of each) and I was able to make what I think was a good decision based on his advice. Payment was simple, and delivery was as promised.
A concern that I did have was what if I don't like it, but that was not a problem as I could return it free of charge if there was a problem.

29 de julho de 2024
Classificada 5 em 5 estrelas

Overall 5 star service

Top man - honest and transparent communication and know that selling the bike to MCR will mean someone else gets to enjoy it and give it a second life. Wouldn’t hesitate to recommend 🤙🏻

8 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Recommended

Easy to work with. Quick. No fuss. Friendly. If you have a bike to sell, I'd definitely recommend contacting these guys.

5 de agosto de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

He was very polite

He was very polite, new what he was talking about bike gave me an honest quote .was very professional. Got a good deal for my bike

24 de julho de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Bike sale

I was selling my bike. As soon I sent off the form MCR bikes contacted me the same day made an offer and made arrangements to pick it up no hassle!

I'll probably buy my next bike from them as well.

23 de julho de 2024
Opinião espontânea
Classificada 1 em 5 estrelas

Don’t bother, they will waste your time.

We offered our unused new bike for sale and Jake offered a price, which we agreed. Jake then sent us an email that he would collect the bike the following day, I accepted this and then never heard from him again. I sent several chasing emails and eventually received a reply today, three weeks later, saying that he was not interested in the bike. Be very careful of this company they think nothing of wasting your time and appear to have no morals whatsoever.

23 de julho de 2024
Opinião espontânea
logótipo da MCR BIKES

Resposta da MCR BIKES

Hi, I understand your frustration that we wasn’t interested in your bicycle anymore but I believe we have a valid reason to not be.
We offered a price for the bike with collection the following day (02/05/2024) which you didn’t reply to till 19/05/2024… A whole 17 days after we asked to collect. When you replied you put “Sorry for the slow reply but I have been away.” And then continued to ask if the offer was still available. We didn’t reply as I was enjoying some time away with my family and after I got back I dropped you a quick email stating we wasn’t interested in the bicycle anymore due to a change in demand from the market. You writing a review based of a sense of entitlement shouldn’t be utilised as grounds to negatively affect our business especially after taking a whole 17 days to get back to our original offer. If you have any further questions or concerns, please feel free to discuss them with our team.

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