An sich fantastischers gerät aber das ist nun der 2. Meater der immer so ab 1-2 Jahren kaputt geht , der support ist eine einzige Katastrophe . ich zeige fotos die eindeutig beweisen das eine von den... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
David van Meater Support behandelde mijn ticket en nam ruim twee uur de tijd om samen alles grondig te testen. We hebben elk mogelijk aspect overlopen om het probleem te achterhalen. Uiteindelijk... Ver mais
A empresa respondeu
Jeg hadde nettopp det beste lammelåret jeg noen gang har tilberedet, og det sier noe. I mange år har jeg gjort meg avhengig av analoge og evenetuelt andre metoder som tid for å beregne kjøttet, den... Ver mais
A empresa respondeu
I've used this product for a year and think it's great. I had an issue with charging and tried everything and couldn't get it working. I started a live chat and got Sara who was absolutely i... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
The First Truly Wireless Smart Meat Thermometer
Informações de contacto
Estados Unidos da América
- meater.com
3,9
Bom
6 mil opiniões
Respondeu a 95% das suas opiniões negativas
Geralmente responde dentro de uma semana
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
MEATER response sounded nice but….
MEATER replied as per below but having reached out as requested they still won’t help so their response is purely to try and bat away the poor feedback. AVOID buying these probes unless you are happy to pay so much for a few cooks.
Loved this whist it worked but after 17 uses it has packed up. Seems the poor quality reviews I have often read are common. Outside of warranty (two years) but something that is only used once every few weeks should be about usage not time. They can see my 17 cooks - perhaps about 30 hours. At £4 a cook I would avoid buying one of these! They had the cheek to suggest I could buy one with a 20% discount as an apology! So that means they want me to pay for 80%! Save your money and stick to a timer and basic thermometer!
17 de março de 2026
Opinião espontânea
Resposta da MEATER
Hello Jenny, it’s great to hear how much you enjoyed it while it was working, and your perspective on usage versus time is genuinely important. Getting only a limited number of cooks out of the probe is far from the experience we want anyone to have, especially when it’s been used carefully and infrequently.
When a probe stops performing after light use, it can sometimes be related to internal sensor degradation or the battery no longer maintaining a stable charge over time, which can affect overall reliability even if the total usage hours are low. In some cases, this shows up as the probe no longer powering on consistently or failing to maintain a stable connection during cooks.
We completely understand wanting long-term value from your purchase, and your comments around cost per use and overall durability are very important. Our goal is always to provide a product that holds up consistently and delivers the experience you originally enjoyed.
Our team would really like the opportunity to take another, more detailed look at your case and see what options may still be available to support you. Please feel free to reach out at support.meater.com, we’ll be glad to review everything with you and work toward a more satisfying outcome.
I don’t trust it, chicken was undercooked.
Red meats are ok but for whole chicken i really don’t trust it.
A 1.7kg chicken packet and web guidance gave 1hr 30 plus. Meteor came back with 50 minutes, last chicken i cooked skin was pasty and following meteor juices were not clear then when carving their were pink bits so it went back in the oven post carve whilst rest of food sat there waiting.
I’m ok with this for red meats as i like it pink/rare but with chicken i’m not touching it if it doesn’t look cooked.
For £130 i trust the oven timer more than the product and have a real lack of confidence in it. Only had it at xmas as a gift, if i had the receipt i’d probably ask for a refund.
15 de março de 2026
Opinião espontânea
Resposta da MEATER
Hi Richie, thanks for sharing your experience. When poultry finishes earlier than expected it is often related to probe placement or the starting temperature of the meat. For the most accurate reading the probe should be inserted so the internal sensor sits in the center of the thickest part of the chicken, roughly halfway between the minimum insertion line and the ceramic handle. If the sensor is too close to the surface it can read the hotter air around the meat and signal that the cook is complete sooner than expected. It also helps if the chicken is not extremely cold when it goes into the oven, since very cold meat can affect how the cook and rest times are calculated. Placing the probe away from bones and large pockets of fat also helps ensure the temperature reading reflects the true internal temperature. If you would like, our team can walk through probe placement and cooking setup with you to help get the results you expect. You can reach us at +1 888-407-0303 and we are happy to help. MEATER
Mala atención al cliente
Mala atención al cliente, pague hace un mes.... y sigo esperando por el envío, al contactar con soporte, es una burla, un ordenador con preguntas repetitivas y estúpidas, luego te dicen que el tiempo de espera es mayor de 20 minutos
NO se si recibiré el pedido o recuperaré el dinero.... claro están en EEUU, 400 euros a la basura
13 de março de 2026
Opinião espontânea
Resposta da MEATER
Eduardo, entendemos lo frustrante que puede sentirse una espera prolongada después de haber realizado un pedido, especialmente cuando está deseando recibir tu producto. Su experiencia es muy importante para nosotros y comentarios como el tuyo nos ayudan a revisar cómo estamos acompañando a nuestros clientes durante todo el proceso de compra.
Cuando un envío tarda más de lo habitual, en muchos casos está relacionado con procesos de verificación del pedido, disponibilidad de inventario o tiempos logísticos del transportista internacional. Una vez que el pedido se confirma completamente en el sistema y se asigna al centro de distribución, el envío normalmente continúa su curso hasta la entrega.
Queremos asegurarnos de que tenga claridad sobre el estado de su pedido y ayudarle a que todo avance correctamente. Nuestro equipo estará encantado de revisar los detalles y darte información precisa sobre el envío o las opciones disponibles. Puedes ponerte en contacto con nosotros en support.meater.com y con gusto le acompañaremos para que esto se resuelva de la mejor manera posible.
Fantastisk produkt
Fantastisk produkt - elendig kundeservice.
Min MEATER vil ikke oplade og jeg har skrevet til kundeservice flere gange uden at få svar retur, så nu er den desværre smidt bagerst i skuffen. Men de mdr. den virkede var det helt fantastisk termometer.
8 de março de 2026
Opinião espontânea
Resposta da MEATER
Hej Christina, tak fordi du delte din oplevelse. Vi tilbyder kun support via chat eller telefon, så e-mail er ikke tilgængelig. Da proben allerede er lagt væk, er der måske ikke så meget at gøre, men hvis der er noget andet, vi kan hjælpe med fra vores side, så lad os endelig vide det.
MEATER
Doveva essere il migliore..
Ho acquistato questa sonda come "la migliore al mondo"
Quando funzionava, funzionava benissimo come altre marche ,da mesi non si collega più.
Ho fatto tutto quello che dovevo fare ,con le istruzioni dell app e dei siti Meater... più e più volte disinstallando reistallandi ecc. ecc. ma niente.
Soldi buttati
MAI più Meater
10 de setembro de 2025
Opinião espontânea
Resposta da MEATER
Corrado, apprezziamo il tempo che ha dedicato a condividere la sua esperienza e comprendiamo quanto sia frustrante quando una sonda che prima funzionava correttamente smette di collegarsi. Quando la connessione non si ristabilisce anche dopo reinstallazioni e ripristini, spesso è legato al contatto di ricarica della sonda, alla batteria della base oppure alla comunicazione tra sonda e caricatore.
Consigliamo di verificare che la base sia completamente carica, pulire delicatamente i contatti della sonda e del caricatore e lasciare la sonda in carica per almeno 2 ore per completare un nuovo ciclo di ricarica. Questo passaggio spesso ripristina la comunicazione.
Se il collegamento continua a non avvenire dopo questi controlli, il comportamento potrebbe indicare una condizione hardware che possiamo analizzare più a fondo e, se necessario, valutare per una sostituzione. Può contattarci su support.meater.com e il nostro team sarà lieto di assisterla.
I wish I could leave a negative -5…
I wish I could leave a negative -5 review. For the cost, this ring lasted less than 9 months, was always off by 10 degrees compared to a calibrated thermopen and now doesn’t even connect to my phone. Completely and 100% cleaned after every cook as well. I’ll never buy another MEATER thermometer EVER!
22 de fevereiro de 2026
Opinião espontânea
Resposta da MEATER
Hi Paul, thanks for sharing this. That is not the experience we want for you. Could you let us know which MEATER model you’re using so we can guide you with the right steps? Regarding the temp difference, an instant read like Thermapen measures one internal spot at a single moment, while MEATER tracks internal and ambient temps over time and factors in cool air around the meat, moisture, probe placement, and hot or cold spots in the cooker. For connection, drops can happen if the probe is docked during a cook, if the phone or dock is out of range, or if metal or walls block the signal. If it is no longer connecting at all, we would like to help directly at +1 888 407 0303. MEATER
Takes so long to give remaining cooking time
It just takes way too long to give an accurate estimated cooking time then when it gives an estimated time its way off like over am hour off and only accurately adjusts in the last 30 minutes.You wouldn't be using it to plan other foods to be ready the same time.
21 de fevereiro de 2026
Opinião espontânea
Resposta da MEATER
Hi Paul, thanks for sharing your thoughts. MEATER’s time estimates are dynamic and based on real time data from the cook, so at the beginning there is limited information and the algorithm needs time to understand the size of the cut, cooking environment, and heat flow. That is why estimates can shift more in the early stages and become much more precise toward the last part of the cook. Factors like large cuts, lower temps, lid openings, and hot or cold spots in the cooker can also extend or shorten the projected time. For more predictable planning, we recommend preheating thoroughly, limiting lid openings, and inserting the probe correctly past the safety notch into the thickest part of the meat. If you would like, give us a call at +1 888 407 0303 and we can walk through your setup and cooking method together. MEATER
Forfærdelig kundeservice.
Forfærdelig kundeservice.
Jeg bliver vejledt til at købe en ny charger til min meater, efter en laaaaang gennemgang og fejlsøgning som tager over en time med kundeservice. Undervejs begynder meater’et at lyse når jeg trykker på knappen. Men kundeservice garanterer mig at det ikke vil komme til at virke og at jeg derfor skal købe en ny charger med rabatkode.
Inden jeg modtager det nye er mit meater igen funktionelt og jeg returnerer derfor det nye. Det kræver dog et hav af henvendelser og et hav af oplysninger hver gang jeg rækker ud, før jeg får mine penge tilbage to måneder senere.
Elendig kundeservice og jeg køber aldrig noget herfra igen!
19 de fevereiro de 2026
Opinião espontânea
Resposta da MEATER
Hej, Nikolaj
Det gør os virkelig kede af at læse om din oplevelse. Det lyder både frustrerende og unødvendigt besværligt – især når du allerede havde brugt over en time på fejlsøgning og derefter skulle igennem en lang returproces for at få dine penge tilbage.
Vi forstår godt, at det ikke føles som en god serviceoplevelse, når du oplever at få modstridende vejledning og efterfølgende skal kæmpe for en refundering. Det er bestemt ikke den standard, vi ønsker at levere.
Hvis du har lyst, må du meget gerne sende os en direkte henvendelse via support.meater.com med dit tidligere ticket-nummer, så vi kan gennemgå sagen internt. Din feedback er vigtig, og vi tager den alvorligt.
Perfecte service!
David van Meater Support behandelde mijn ticket en nam ruim twee uur de tijd om samen alles grondig te testen. We hebben elk mogelijk aspect overlopen om het probleem te achterhalen. Uiteindelijk bleek de batterij in de probe hoogstwaarschijnlijk de oorzaak te zijn.
Hoewel het toestel net buiten garantie was, hebben ze toch kosteloos een nieuwe opgestuurd. Dat noem ik pas service.
Zeer tevreden over de ondersteuning en de manier waarop dit werd opgelost.
19 de fevereiro de 2026
Opinião espontânea
Resposta da MEATER
Wat geweldig om te lezen, dank je wel voor deze mooie feedback.
We zijn ontzettend blij dat David de tijd heeft genomen om samen met jou alles stap voor stap te testen. Twee uur meedenken en elk detail nalopen laat zien hoe belangrijk we het vinden om echt tot de kern van een probleem te komen, in plaats van snel een standaardantwoord te geven. Fijn dat uiteindelijk de batterij in de probe als waarschijnlijke oorzaak werd geïdentificeerd.
Dat je toestel net buiten garantie viel en we toch een nieuwe hebben kunnen opsturen, maakt dit verhaal extra mooi. We geloven dat service niet stopt op de dag dat een garantie afloopt, het gaat om vertrouwen en om ervoor zorgen dat jij weer met plezier kunt koken.
Bedankt dat je de moeite hebt genomen om dit te delen. Dat betekent veel voor ons team. We wensen je heel veel kookplezier toe met je nieuwe probe!
Unable to get refund from UK purchase and customer support phone number charges £100 for a phone call
Bought from Meater directly in the UK but had to return it due to it being a duplicated gift.
Had to pay own postage at £10 for tracked delivery but after 3 weeks no refund was received and needed to follow up with Meater.
There is no way to contact Meater via email from UK and had to call them on a +1 overseas number. A 25 minute phone call cost me £116 from UK to the phone number provided by Meater for help and support. Was promised my refund in 10 working days but didn’t happen. So had to call them again for another 25 minute call at another £116 bill chasing up my refund.
So overall it’s cost me £10 in postage and £220 in phone calls chasing up a refund that should have been refunded automatically.
Strongly advise against buying directly from Meater if you are UK based and instead buy from a UK 3rd party retailer.
Whilst customer service on the phone was good, the fact that there is no email to contact customer services and you can only call an overseas number at an extortionate cost is very poor customer services, so avoid.
9 de fevereiro de 2026
Opinião espontânea
Resposta da MEATER
Good day, Sarah. We’ve taken a look internally and can confirm that your refund was successfully processed yesterday. Once a refund is issued from our side, the timeframe for the funds to appear back in your account depends on your bank and payment provider. In most cases, this can take a few business days, though some banks may take slightly longer to finalize and post the transaction.
We completely understand how surprising this situation has been, especially given the additional postage costs and the time spent following up. That’s certainly not the kind of experience anyone expects when returning a product, and we truly appreciate your patience while this was being resolved.
For future reference, dedicated support options for UK and Ireland customers (including the correct UK contact number) can be found here:
https://support.meater.com/hc/en-us/articles/45453407670555-MEATER-Support-for-UK-Ireland
If you don’t see the refund reflected in your account after several business days, please reach out again, and we’ll be glad to double-check the transaction details for you to ensure everything is fully settled.
Forbandet affald
Forbandet affald. De værste penge jeg har brugt i mit liv. Disconnecter konstant og ødelægger derfor køder. Hold jer væk
8 de fevereiro de 2026
Opinião espontânea
Resposta da MEATER
Vi sætter stor pris på, at du deler din oplevelse, og vi forstår fuldt ud, hvor frustrerende det må være, når forbindelsen konstant falder, især midt i en tilberedning. Gentagne afbrydelser kan ofte skyldes, at sonden ikke opretholder en stabil Bluetooth-forbindelse, hvilket kan ske, hvis dockens kontakter er svage, batteriet begynder at miste styrke, eller hvis der er snavs eller rester omkring den keramiske ring, som forstyrrer kontakten.
En grundig rengøring af sonden med varmt vand og mild sæbe, efterfulgt af fuld tørring, korrekt placering i docken og udskiftning af batteriet med et frisk AA-alkalibatteri kan ofte genskabe en stabil forbindelse. Det hjælper også at sikre, at appen er opdateret til den nyeste version, så alle forbindelsesforbedringer er implementeret.
Hvis forbindelsen stadig driller efter disse trin, er vores team klar til at gennemgå din opsætning og finde den bedste løsning. Du kan kontakte os direkte via support.meater.com, og vi hjælper dig med at få din MEATER til at fungere pålideligt igen.
Generally ok … but….
Generally, this product is fine. But it has two flaws. Firstly, the Bluetooth range is massively overstated. I have an Aga. The charging unit has to sit next to the Aga. If I move to my sitting room, about 6m away it loses connection. Contrast that with the stated 75m range. Nonsense. Second the remaining cook time calculation is ridiculous. On a long slow cook for pulled pork or beef it goes from 1 or 2 hours left, to ten minutes, to rest now in about 5 minutes. That algorithm needs a lot of work.
31 de janeiro de 2026
Opinião espontânea
Resposta da MEATER
Good day, Maxwell. We appreciate you sharing this feedback and providing detailed observations. The behavior you’re describing isn’t what we expect, regarding the Bluetooth range, metal appliances like your Aga can significantly interfere with the signal, which is why the effective range can be much shorter than the stated 75 m in open-air conditions.
As for the remaining cook time, the algorithm estimates based on current probe readings, and on long, slow cooks, rapid changes can happen when the meat’s temperature accelerates toward target doneness. While this is normal under certain conditions, we understand it can be confusing.
A couple of tips to take into consideration, ensuring the probe is clean, fully charged, and the block has fresh batteries, can help improve stability. If you continue to experience an inconsistent connection, please reach out to us at support.meater.com with your MEATER model so we can review your setup and provide guidance to improve performance.
Longevtity and duration
After Charging the unit for 15-20 minutes and it failed to maintain contact at the worst possible time. I traded the battery out with a new battery, the unit again failed by losing connection. This product cost way too much to have this kind of reliablity.
25 de janeiro de 2026
Opinião espontânea
Resposta da MEATER
Good day, James. We appreciate you sharing this feedback and understand what you are feeling at the moment. This behavior is not expected, especially after allowing the unit time to charge and confirming a fresh battery. When a probe initially powers on but loses contact shortly after, even with a new battery, it typically points to the probe being unable to sustain a stable internal power level or signal during active use rather than a problem with the charger or app.
In these cases, continued connection drops are not resolved through additional charging time. The most effective resolution is to have the probe evaluated.Our team can review this quickly and confirm the best next steps based on the probe’s behavior.
Please reach out to us at support.meater.com with your MEATER model so we can assist further and help get you back to reliable cooks. We’ll be glad to take it from here.
Cloudzwang oder Gerät wird ausser Betrieb gesetzt!
Cloudzwang! Paarung wird durch einen der letzten Updates zurück gesetzt und kann nicht mehr gepaart werden (cloud war deaktiviert). Löscht man und installiert die App neu gibt es keine Option mehr diese ohne Cloud zu installieren!
Workaround: Version 2.11 installieren, ohne Cloud starten und Gerät über BT paaren. Dann auf höhere Version upgraden, z. B. 4.3.1 funktioniert noch bei mir (angesichts der Tatsachen ist es aber vielleicht doch besser bei V2.11 zu bleiben, denn einen Mehrwert für mich als Nutzer sehe ich in keiner der neueren Versionen). Achtung, wenn man updatet, nicht über den Store auf letzte Version updaten! Sonst ist man wieder bei Cloudzwang oder Gerät unbrauchbar. Das Verhalten ist reproduzierbar. Hallo, gehts eigentlich noch??? Gerätefunktion deaktivieren wenn man euch seine Daten nicht geben möchte! Das ist der grösste BS den ich je mit einem solchen Produkt erlebt habe! In meinen Augen ein absolutes Nogo! Was kommt dann als nächstes? Jedes mal bezahlen damit man den für viel Geld bereits erstandenen Thermometer noch nutzen darf??? Fazit: Der besste workaround für mich wird sein Nicht kaufen! Absolut nichts mehr von eurer Firma! Ihr habt hoch gepokert, dabei das von langjährige Kunden entgegengebrachte Vertrauen missbraucht und aufs Spiell gesetzt und das verloren...für immer!
Reaktion auf Antort vom 24.01.2026 von Meater: Es ist nicht eine simple "änderung der App" oder "funktioniert etwas anders" sondern es werden die Datenschutzrechte der Kunden mit Füssen getreten und die Kunden werden gezwungen die Daten raus zu rücken oder die Funktion wird eingestellt! Das grenzt meines Erachtens an Erpressung und ist in meinen Augen nicht mehr nur geplante sondern aktiv herbei geführte Absoleszenz.
Und es kommt noch besser: Die App in Version 2.11 konnte noch offline benutzt werden. Ab Version irgendwo um 4.3 rum startet gar nicht mehr wenn das Handy Offline ist! Hallo? Schon mal überlegt dass jemand vielleich mit dem Camper an abgelegene Orte wo vielleicht kein Handy-Empfang ist fährt und da Grillen möchte? Also auch da, in meinen Augen dem Kunden durch Onlinezwang Funktionalität weg genommen zugunsten der Profitgier eurer Manager.
Euch Kontaktieren damit ihr mir weiter helfen könnt? Und euch meine Daten dann auf dem Weg schicken? Nein Danke! Mein Problem ist hier zu genüge beschrieben. Die Lösung wenn ihr euren Kunden helfen wollt ist ganz simpel: Schafft den Cloudzwang in eurer App ab, macht eine App welche auch (wieder) offline funktioniert und hört auf die Kunden für dumm zu verkaufen. Schlussendlich ist es ein Thermometer! Ein extrem teures noch dazu! Das muss auch offline und ohne Cloud funktionieren. Punkt.
Aber egal. Denn das Thema hat sich eh diese Woche von selbst erledigt. Der Thermometer ist nämlich gerade kaputt gegangen und wird jetzt dahin gebracht wo es hin gehört, zum Elektromüll. Was es als Ersatz gibt weiss ich noch nicht, was ich sicher weiss ist dass es garantiert kein Meater mehr werden wird.
24 de janeiro de 2026
Opinião espontânea
Resposta da MEATER
vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr ausführliches Feedback mitzuteilen. Wir verstehen sehr gut, wie frustrierend es sein kann, wenn Änderungen an der App die bisherige Nutzung des Geräts beeinflussen – insbesondere dann, wenn frühere Versionen anders funktioniert haben.
Ihre Rückmeldung zu App-Updates, zum Pairing-Verhalten sowie zu den Cloud-Anforderungen haben wir intern dokumentiert und an unser Produktteam weitergeleitet. Zuverlässigkeit und Transparenz sind uns wichtig, und Rückmeldungen wie Ihre helfen dabei, zukünftige Verbesserungen zu bewerten.
Gerne würden wir uns Ihre konkrete Konfiguration noch einmal gemeinsam ansehen, um zu prüfen, ob es unterstützte Optionen gibt, mit denen sich Ihre Nutzungserfahrung verbessern lässt. Wenn Sie möchten, kontaktieren Sie uns bitte direkt, damit wir Sie dabei unterstützen können.
Ik had problemen met het koppelen van…
Ik had problemen met het koppelen van de probe met het laadstation, contact met servicedienst en een controle traject doorlopen. Systeem 4jr oud visueel nog nieuw, kunnen vervangen met uiteindelijk een nieuwe probe met redelijke korting. Blij mee, op naar het voortzetten van ons kookavontuur.
17 de janeiro de 2026
Opinião espontânea
Resposta da MEATER
Fijn om te lezen dat u contact met onze servicedienst heeft opgenomen en het controletraject heeft doorlopen. Ondanks de leeftijd van het systeem is het goed om te horen dat alles er nog netjes uitzag en dat we samen tot een passende oplossing zijn gekomen met een vervangende probe tegen een aantrekkelijke korting. We wensen u veel plezier bij het voortzetten van uw kookavontuur en mooie resultaten bij de volgende bereidingen.
Outstanding Support for Meater Pro XL Smart
I contacted customer support on December 30, 2025, at 3:30 PM after probe no. 2 for my Meater Pro XL Smart (with 4 probes) stopped working. I called from Norway using the Danish support number and was connected to Costa Rica, San José, where I spoke with an extremely friendly and helpful representative.
She immediately arranged for a replacement probe no. 2 to be sent to me. I was told I would receive an email confirmation with a tracking number and that the new probe would arrive within approximately 7 days.
Fortunately, I still have three other probes, so I can use the product on my turkey tomorrow on New Year’s Eve. Best of all, I did not have to return the entire product to the seller, which would have taken much longer.
I am very satisfied with both the product and the support. The Meater Pro XL Smart is a true must-have that I use a lot, and the customer service experience was absolutely fantastic.
Highly recommended!
— Jan
30 de dezembro de 2025
Opinião espontânea
Resposta da MEATER
Jan, thank you very much for taking the time to share such a detailed review. We’re delighted to hear that our support team was able to assist you quickly and arrange a replacement probe without impacting your plans. It’s great to know that the flexibility of the MEATER Pro XL allowed you to continue cooking while the replacement was on its way.
We truly appreciate your kind words about both the product and our customer service. Feedback like this motivates our team to continue delivering reliable support worldwide. We wish you many more successful cooks and a fantastic New Year. Thank you for choosing MEATER.
Excellent support when things went wrong
How a company reacts when things go wrong is often more important than when everything is fine. On Christmas Day I was unable to establish a connection to my nearly new Meater Pro probe to be able to tell when our roast rib of beef was cooked. After troubleshooting on Boxing Day I ended up speaking to their support line (yes, they offer 365 day a year support) and an agent determined that the probe itself was faulty, but that I was covered by their warranty. A new probe arrived just now, less than 48 hrs after our conversation. Thank you Meater/Treager!
26 de dezembro de 2025
Opinião espontânea
Resposta da MEATER
Peter, thank you so much for taking the time to share this feedback. We’re glad our support team was able to assist you quickly and that your replacement probe arrived so promptly. While we’re sorry for the initial issue, we truly appreciate your patience and are happy we could resolve it under warranty. We hope you enjoy many great cooks ahead. Thank you for choosing MEATER.
Poor reliability and heat operating window
I have had a MEATER for a little over a year and have now discarded it. Issues I have had are poor connection (annoying but I could live with), but bigger problem was it’s low maximum temperature it could handle. This lead to it stopping working. I have now switched to RFX Gateway ThermoWorks
26 de dezembro de 2025
Opinião espontânea
Resposta da MEATER
Good day, Graham
We’re sorry to hear this and appreciate you sharing your experience. We understand how disappointing it is when a product doesn’t meet expectations, especially regarding reliability and temperature performance. MEATER probes do have defined operating limits, and repeated exposure beyond them can affect functionality. Your feedback on connection stability and usability is important and helps guide improvements. If you’d like, our support team can review your case and see if any options or explanations apply. Contact us at support.meater.com for personalized assistance.
Defective products, company refuses to help
This expensive thermometer stopped working, and tech support said I would have to buy a new one, even after they admitted it was defective. This company doesn’t stand by their products AT ALL.
The thermometer probe was always very inaccurate when it did work. It showed ambient oven temperatures at least 100 degrees cooler than the actual oven temperature, as verified by separate oven thermometers. Cook time estimates also fluctuated by 10 minutes throughout the cooking process. Come to find that other people have the same issue. The app also would send me notifications whenever I disable my phone’s Bluetooth, even if the app isn’t open and I don’t have an active cook going. Their tech support suggested I uninstall and reinstall the app, but that didn’t fix the issue. They had no other solutions to offer.
The app also requires a LOT of access to your phone and wifi network, even if you don’t want those features. It locks up and refuses to function if you don’t allow those privacy invasions.
25 de dezembro de 2025
Opinião espontânea
Resposta da MEATER
Brady, thanks for taking the time to spell this out. If a MEATER probe becomes unreliable and then stops working, it may be eligible under our limited warranty, depending on when/where it was purchased and your region.
On temperatures: MEATER’s ambient reading is taken at the probe near the food, so it won’t necessarily match an oven’s built‑in sensor or a thermometer placed elsewhere in the oven. The internal temperature is the primary measurement for doneness. Cook‑time estimates are also designed to update as the cook progresses based on the data coming in.
On the app side, MEATER uses Bluetooth for the live connection, so connection-related notifications can appear when that connection is interrupted or reestablished. We also understand the concern about permissions; those requests are tied to what the app needs to connect and to enable specific features on supported setups.
We invite you to contact us directly at 1- 888-407-0303 and determine whether a diagnosis or a replacement is the best solution for you.
Endless connection problems
Endless connection problems. We've had a new probe sent out due to connection isses, it worked twice, now on Christmas day same issue, no connection between the probe and the base. Videos just say to clean (which it is - it's new), or put in and out of the base, not easy when its 200 degrees! I wouldn't say it was that reliable when it does work, often going way over target temperature and still saying to rest more! Wouldnt recommend
25 de dezembro de 2025
Opinião espontânea
Resposta da MEATER
David, we’re really sorry this has been your experience, especially on a day like Christmas. From what you’re describing, it sounds like there may be an ongoing communication situation between the probe and the base, possibly related to hardware instability rather than cleanliness or placement, particularly since the probe is new and the same problem has repeated. The temperature overshooting and inaccurate rest guidance also point to unreliable data being transmitted during the cook, which understandably affects trust in the results. This is certainly not the level of reliability we aim to deliver. We strongly recommend contacting our Customer Support team directly at 1- 888-407-0303 so they can review the history of the replacement, assess whether the base or probe may be defective, and work with you on a proper resolution.
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