MEATER Opiniões 6186

Resposta da MEATER

29/04/2025

Hi, and thank you for your feedback. Anytime that you have a concern with your probe, you’re not on your own to find a resolution. While many connection issues can be corrected by simply giving the probe a good cleaning with steel wool and baking soda, we have several resources available at support.meater.com to help with anything more involved. There you will find a step-by-step Support Wizard, comprehensive FAQs and contact information for MEATER Customer Service, where agents are available 365 days of the year, until 10:00 PM MT.

Resposta da MEATER

23/04/2025

Thank you for your feedback. We appreciate your comments about the constant disconnection in your MEATER unit, There are some reasons for disconnection during a cook using the device. We need to check the unit conditions, the behavior of the lights, the maintenance, and if there are any obstacles producing a low signal, we highly recommend that you contact us at support.meater.com for further assistance on this topic.

Resposta da MEATER

22/04/2025

Thank you for your review. We appreciate you raising your concerns about our Customer Support team with us, we expect our customers to have the best experience possible, and that includes being open to feedback in order to improve our products and service. If the steps provided in previous interactions haven’t resolved your issue, don’t hesitate to reach out to us at support.meater.com for further assistance.

Resposta da MEATER

22/04/2025

Thank you for sharing your experience with us. The range of your MEATER can be affected by environmental factors such as walls, other devices broadcasting in the same frequency, closed windows, and more. We recommend keeping the charger as close as safely possible to the probe and avoiding any obstacles between the charger and your phone. If you’re still having issues monitoring your cook, feel free to reach out to us at support.meater.com.

Resposta da MEATER

22/04/2025

Hi, thank you for sharing your feedback with us. If you’ve cleaned the unit, the next step is to charge it for the recommended time, which is 30 minutes for the MEATER Pro. Make sure to use a fresh alkaline battery and that the LED light turns green when removing the probe from the charger. If there’s a red LED or if the product won’t work after following these steps, we suggest getting in touch with our Customer Support team at support.meater.com. Our representatives have further steps to diagnose the issue and help you find a resolution.

Resposta da MEATER

22/04/2025

Thank you for your feedback, we take seriously your comments about our product, at MEATER we have our Pro collection that with direct heat grill up to 1000°F, you can leave the probe in the meat over an open flame while cooking and searing. We invite you to contact us at support.meater.com to receive further information and assistance.

Resposta da MEATER

24/04/2025

Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Erfahrungen mitzuteilen. Es tut uns sehr leid, dass Sie mit dem Rückgabeprozess unzufrieden waren. So ein Erlebnis wünschen wir uns natürlich nicht für unsere Kunden, insbesondere wenn Sie ein Produkt innerhalb der 30-tägigen Garantiezeit zurückgeben möchten.
Wir wissen, wie wichtig eine einfache und unkomplizierte Rücksendung ist, insbesondere nach dem Erhalt eines Geschenks, um Duplikate zu vermeiden. Wir nehmen Ihr Feedback ernst und arbeiten aktiv daran, unseren Support zu verbessern.
Aktuell übernimmt MEATER die Kosten für Rücksendeetiketten für 30-tägige Rücksendungen von Bestellungen aus unseren Filialen in den USA und Kanada. Wir planen, diesen Service bald auf weitere Regionen, auch innerhalb der EU, auszuweiten. Wir danken Ihnen sehr für Ihre Geduld.
In der Zwischenzeit möchten wir Ihnen gerne direkt helfen. Kontaktieren Sie uns, damit wir Sie persönlich bei Ihrer Rücksendung unterstützen und alles in Ordnung bringen können. Unsere Rückgabehinweise finden Sie hier: https://support.meater.com/faqs/return
Wir entschuldigen uns nochmals für die Unannehmlichkeiten und freuen uns über die Möglichkeit, Ihr Einkaufserlebnis zu verbessern.

Resposta da MEATER

18/04/2025

Thank you for sharing your feedback with us. The range of your MEATER can be impacted by different environmental factors such as walls, closed doors, and windows. We understand this may be frustrating, which is why we have our Support Wizard available at support.meater.com/helper, where you can find multiple tips to ensure you stay connected throughout each cook, or to get in touch with us if prompted to do so. In addition to that, we have an amazing feature called MEATER Link to extend the range of your unit, providing you the possibility to go anywhere you need while monitoring your cook. Check out this video to start using it: youtu.be/7uT1Si5ygGY.

Resposta da MEATER

24/04/2025

Hartelijk dank voor uw feedback. Het spijt ons enorm te horen dat u problemen met uw apparaat heeft ondervonden. Dat is absoluut niet de ervaring die we onze klanten willen bieden. We begrijpen hoe frustrerend verbindingsproblemen kunnen zijn en we stellen het zeer op prijs als u ons kunt helpen alles weer soepel te laten werken.
Hier zijn een paar snelle tips die u direct kunnen helpen: Zorg ervoor dat de probe niet in het dock zit terwijl u verbinding probeert te maken, controleer het Bluetooth-bereik en probeer tijdens gebruik dichtbij te blijven. Controleer tot slot op mogelijke storingsbronnen, zoals metalen oppervlakken of andere elektronica, die het signaal kunnen verstoren. Mocht dit het probleem niet oplossen, dan kunt u ook onze supportsite bezoeken voor meer gedetailleerde probleemoplossing: https://support.meater.com/faqs.

Resposta da MEATER

24/04/2025

Thank you for taking the time to share your experience! It’s clear you’ve been a longtime supporter of MEATER, and we genuinely appreciate the trust you’ve placed in our products over the years, both for yourself and as gifts for others.

We're really sorry to hear that your recent experiences didn’t live up to the high expectations you've rightfully come to expect. It’s especially disappointing to hear that after all your loyalty and effort to resolve the issue, the outcome left you feeling undervalued. That’s not the experience we aim to provide.

While we can’t look into your specific case here without more details, your feedback is being heard. We’re always working to improve both our products and our support experience, and insights like yours are a big part of that process.

We understand your decision to try something new, and we hope it works out well for you. But if you ever decide to give MEATER another shot in the future, we’d love the opportunity to do better.
Thanks again for your honest feedback! It truly matters to us.

Resposta da MEATER

16/04/2025

Hi, and thanks for posting your comments on the MEATER Pro Duo. The minimum charge time for the Duo is 15 minutes, and double that for a full charge that can last about 24 hours. If the charger is not in use (i.e., asleep), the internal battery can last as long as 5 months if it was put away at maximum capacity. However, there was a known issue with some Duo units that caused the charger to drain prematurely, but this has been corrected with latest firmware release, which may not have been available since your previous contact with MEATER Customer Service. You can check the version through the app by tapping the three dots at the top, selecting, My Devices, then choosing your Duo where it is listed under My Paired Extender Devices. Once you are there, confirm that it is running at least v3.0.9.8.

Resposta da MEATER

Actualizada a 16/04/2025

Thank you for sharing your feedback with us. There are cooking appliances that may not be compatible with MEATER devices due to their heavy insulation, causing range issues since the Bluetooth signal strength can’t go through the thick walls. However, you are still capable of using your unit in other cooking appliances such as stoves, grills, ovens, and more.
Additionally, cooking methods such as deep frying or using a sous vide are compatible with our products since they’re usually used without a lid that fully covers the probe, and the Bluetooth signal can easily get out to communicate with the charger. If you have further questions, don’t hesitate to contact us at support.meater.com.

Resposta da MEATER

15/04/2025

Even if your probes are out of warranty, you'll still have access to MEATER Customer Service, which may be able to provide some options for your damaged unit. But to avoid something like this from occurring in the future, there is a trick that you can use to make the probe easier to remove. If it feels stuck inside a cut of meat, try pushing it in a little further first. This will loosen up the probe, and make it easier to pull out, avoiding excessive force on the end.

Resposta da MEATER

15/04/2025

If the probe is not maintaining its charge, which can also be responsible for the repeated disconnects (low charge = weak signal), then there are only a couple of reasons that this might be happening. The most common one, and easiest to correct, is simply residue on the probe interfering with its connection to the charger. This is quick to fix by just giving it a good cleaning, using steel wool and baking soda, which should still be done even if nothing is really visible on the probe. While there are also a few other things that can be checked as well, diagnosing cany concerns with your MEATER is always going to be easier with one of our agents on the line. If cleaning the probe did not make a difference, please reach out to us through the contact information that is available at support.meater.com/contact-us, and one of our agents will be happy to help, any day of the year.

Resposta da MEATER

16/04/2025

Tack för din feedback angående rabatterna. Det finns vissa användningsbegränsningar för dessa scenarier. För närvarande kan endast en rabatt användas åt gången på meater.com, och vissa specifika kampanjkoder kan ha begränsningar för deras användning, vi uppmuntrar dig att kontakta oss på: support.meater.com om du har ytterligare frågor om den information som tillhandahålls.