I found everyone very professional and they were very thorough. Not a difficult process at all. I recommend them because they've sent me all kinds of wonderful information that no other provider h... Ver mais
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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's really nice to use a service like this and not get upsold. Other online health services tend to try and get you to sign up for all kinds of additional things. This was painless and I'd recommend... Ver mais
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I was approved for treatment very quickly. I received a lot of very useful information by email and on your website. I was impressed by how well the product was packaged, that there were four ice pa... Ver mais
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MedExpress has offered me continuous expert clinical care with lots of testimonials about proven treatments, and I can’t wait for my results. My pen is delivered safely and at a price point I can affo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Escrito pela empresa
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Informações de contacto
1 University Ave 3rd floor, M5J 1T1, Toronto, Canadá
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,4
Excelente
333 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
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Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Delivery was an issue
Delivery was an issue. The package arrived warm to the touch (both the outside of the package and the contents) It was a hot day and delivery took longer for the cooling pads to be useful. Med Express indicated that the pens can be unrefrigerated at room temperature (up to 30°C) for up to 21 days. It’s getting a lot hotter now, perhaps better or more cooling pads are required during shipping.
24 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for taking the time to share your feedback. We completely understand your concern about the temperature of your medication upon arrival.
While we understand that receiving a package with melted ice packs can be concerning, it is important to note that this can be expected, especially during warmer weather, and does not necessarily mean the medication has been compromised.
Your confidence in the medication you receive is very important to us. A member of our team has reached out to you directly to review your order, answer your questions, and ensure all of your concerns are fully addressed.
Thank you again for your feedback. We value your trust and appreciate the opportunity to address your concerns.
I like to know when my order will be…
I like to know when my order will be processed. As I have sent in all the required information that was needed. Can someone please update me
26 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
We sincerely apologize for any delays in providing an update on your order, and we appreciate you bringing this to our attention. We understand how important it is to know the status of your order once you've submitted all the required information. A member of our Customer Care team has reached out to you directly with an update and to assist further. Thank you for your patience, and please don't hesitate to reply to our message if you have any additional questions or need further assistance.
Amazing company to deal with!
Amazing company to deal with! Friendly, professional, and incredibly prompt. They made everything so easy, and I couldn't be happier with the service. Highly recommend!
19 de março de 2026
Resposta da MedExpress Canada
Hello Kim,
We’re pleased to hear that you had such a great experience with us and found our team to be friendly, professional, and prompt. Making the process as smooth and easy as possible is always our goal.
We truly appreciate your kind words and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Great
Ease of use. Timely correspondence. Easy billing. Quick delivery of medication
26 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hi there,
Thank you for your feedback. We're delighted to hear that you found our service easy to use and appreciated our timely communication and prompt delivery.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
You overcharged me should be 243. and you charged 361.16
I disliked the fact that you overcharged me 361.16 was the charge should have been 243.36.
14 de maio de 2026
Resposta da MedExpress Canada
Thank you for taking the time to leave us a review and for bringing your concerns to our attention. We sincerely appreciate the opportunity to address this with you. We always want our pricing to be clear, accurate, and transparent, and we understand how important that is. A member of our team has reached out to you directly so we can look into this further and review the details together. Thank you again for your feedback—we appreciate the chance to make sure your concerns are fully addressed. 💙
Great Medical Provider
I found everyone very professional and they were very thorough. Not a difficult process at all. I recommend them because they've sent me all kinds of wonderful information that no other provider has ever provided. I found other providers, once you paid, the connection was lost until you needed to renew and pay again.
The only glitch was delivery, still waiting, but that's not their fault.😔
23 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Joyce,
We're so pleased to hear that our team provided you with a professional, thorough experience and that you found the information we shared helpful.
We strive to provide ongoing support and guidance every step of the way, not just during the ordering process.
We're sorry to hear your delivery was delayed and hope your treatment reaches you very soon.
Thank you for taking the time to share your experience. We greatly appreciate your feedback and look forward to continuing to support you throughout your journey!
Warm regards,
The MedExpress Team
Resposta da MedExpress Canada
Hello Gabby,
Thank you for taking the time to share your feedback. We're pleased to hear that you were happy with our quick responses and fast delivery.
We appreciate your transparency regarding pricing and understand your concerns. We recognize how important affordability is when choosing ongoing care options.
While we strive to maintain competitive pricing, we would also like to highlight our referral program, which offers a $59 CAD saving when you refer friends and family.
The program works as follows:
Share your code – Send your unique referral code to friends and family. Please note it cannot be shared publicly, including on social media.
Friends save $59 CAD – When they use your code, they’ll receive 100% off the program fee on their first order, saving $59 CAD.
You save $59 CAD – For each successful referral, you’ll receive a discount code for 100% off the program fee on your next order, providing a $59 CAD saving as well.
You can find more information here: https://www.medexpress.co/ca/referrals#terms
We truly value your feedback, as it helps us continue to improve our services. If there is anything we can do to further assist, please don't hesitate to reach out.
Warm regards,
The MedExpress Team
Very professional
Very professional, quick and efficient service.
Only a couple of days in and going well
28 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Barb,
Thank you for your feedback. We’re delighted to hear that you had a great experience with us and found the process smooth and efficient, as this is always our goal.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
It was so easy to apply and the process…
It was so easy to apply and the process was quick. The instructions are easy to follow once you get the product. Also the follow up is prompt and good information.
23 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Gail,
Thank you for your feedback. We’re delighted to hear that you had a great experience with us and found the process smooth and efficient, as this is always our goal.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Fast & Efficient
They were so fast. I’m excited. I am excited to see results like yesterday lol but, they start you off slowly minimizing side effects u may get.
I never took anything like this before. I read everything & they walk you through everything.
Ty, Med Express.
D
26 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Debra,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’ve had a great experience with us and found the process smooth and efficient, as providing a seamless experience for our patients is always our goal.
We completely understand the excitement to see results right away, and we’re glad to hear that you appreciate the careful approach to starting treatment.
Beginning with a lower dose allows your body time to adjust and helps minimize potential side effects as you progress through your journey.
We’re also pleased to hear that the information and guidance provided have helped you feel confident and supported throughout the process. Our team is always here to assist and provide support whenever needed.
We truly appreciate your kind words and are grateful to be part of your journey. We look forward to continuing to provide you with excellent service and support along the way!
Warm regards,
The MedExpress Team
The process to reorder is annoying and…
The process to reorder is annoying and I can't justify paying $59 for the ability to order thru you, then another $28 in dispensary fees...especially now that we can purchase generic.
4 de maio de 2026
Resposta da MedExpress Canada
Hello Margaret,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you found the reorder process frustrating, and we apologize for any confusion regarding our pricing and program fees.
We understand how important transparency and affordability are when choosing ongoing care options. Your feedback has been shared with the appropriate team for review, as we are always looking for ways to improve the customer experience.
We have followed up with you via email to provide further clarification and address your concerns. We appreciate the opportunity to assist and encourage you to reach out if you have any additional questions!
Kind regards,
The MedExpress Team
I just received your product and you want a review- OUYA
I just received your product. And even before it showed up you sent review emails constantly. A customer needs to experience the product fully before entering a review. Asking beforehand is suspicious in that you hope to garner a positive review on hopes the results will be as promised and the customer in high hopes leaves a highly rated review. Running and pumping numbers before any experience from the product is even experienced. Hold your want of reviews till the customer has at least completed the first cycle of the process!
27 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello John,
Thank you for your feedback. We appreciate you taking the time to express your concerns regarding the timing of our review requests.
We understand that meaningful feedback comes from firsthand experience, and we value reviews that reflect each customer’s full journey with us.
Your feedback has been shared with the appropriate internal team for further review and consideration.
We are continuously evaluating our processes to ensure we are providing customers with the best possible experience from start to finish, and feedback like yours helps us identify opportunities for improvement.
Thank you again for taking the time to share your feedback.
Kind regards,
The MedExpress Team
Not difficult very helpful starting my journey
It was very easy and not invasive to fill out the forms. Approval time did’t take very long. Cost was not too eye opening. I’ve taken my first dosage and the pen was pretty simple to use. I was very nervous to give myself an injection. It was super easy. Looking forward to finding my way back to myself. Dedication, nutrition, workout, mindframe and a boost of help from this medication.
27 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Terena,
Thank you for taking the time to share your experience with us. We’re delighted to hear that you found the process simple, straightforward, and comfortable, from completing the forms through to receiving your treatment.
We completely understand that starting a new medication can feel a little overwhelming, especially when it’s a new experience. We’re glad to hear that you found the process easy to follow and that the guidance provided helped you feel confident moving forward.
We truly appreciate your feedback and thank you for trusting us to support you on your journey. We look forward to continuing to provide the guidance, care, and support you need every step of the way!
Warm regards,
The MedExpress Team
Great service
Always very efficient, encouraging and giving new advice and tips. Appreciate the great service!
13 de maio de 2026
Resposta da MedExpress Canada
Hello Pamela,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and are pleased that you’ve been happy with the support provided by our team.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Received my first pen today
Received my first pen today. The information provided by MedExpress Canada before it arrived was very helpful. First use of the pen was very straightforward. Two thumbs up
24 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Irvin,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and are pleased that you’ve been happy with the support provided by our team.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
Resposta da MedExpress Canada
Hello Michelle,
Thank you for your feedback. We’re delighted to hear that you had a great experience with us.
We truly appreciate you sharing your experience, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
The delivery was fast a discrete
The delivery was fast a discrete , i did my firs injection today, i have a supply for a month, please email me a
remainder with the new refill.
Thank you
Best regards
25 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Simona,
Thank you for taking the time to share your feedback. We’re really pleased to hear your delivery arrived quickly and discreetly.
We’d be happy to support you with refill reminders, and we look forward to continuing to be here for you throughout your journey with us!
Warm regards,
The MedExpress Team
I did have trouble trying to find a way…
I did have trouble trying to find a way to call to ask about getting on the generic brand. After I spoke to someone, everything was seamless!
4 de maio de 2026
Resposta da MedExpress Canada
Hello Sharon,
Thank you for taking the time to share your feedback.
We’re sorry to hear you experienced difficulty finding a way to contact us initially, but we’re really pleased that once you spoke with our team, everything went smoothly.
It’s great to know the process felt seamless afterwards, and we truly appreciate you taking the time to share your experience. If you ever need anything in the future, we’re always happy to help!
Warm regards,
The MedExpress Team
Very good communication
Very good communication, very good price
24 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello,
Thank you for your kind feedback. We’re pleased to hear you’ve been happy with the support from our team.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
Easy to deal with and reasonably priced.
6 de maio de 2026
Resposta da MedExpress Canada
Thank you so much for sharing your feedback with us. We are thrilled to hear that you found our service easy to use and reasonably priced. We truly appreciate your business and are committed to continuing to provide you with excellent service. If you have any questions or need any assistance, please don’t hesitate to reach out to us anytime.
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