I found everyone very professional and they were very thorough. Not a difficult process at all. I recommend them because they've sent me all kinds of wonderful information that no other provider h... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
It's really nice to use a service like this and not get upsold. Other online health services tend to try and get you to sign up for all kinds of additional things. This was painless and I'd recommend... Ver mais
A empresa respondeu
I was approved for treatment very quickly. I received a lot of very useful information by email and on your website. I was impressed by how well the product was packaged, that there were four ice pa... Ver mais
A empresa respondeu
MedExpress has offered me continuous expert clinical care with lots of testimonials about proven treatments, and I can’t wait for my results. My pen is delivered safely and at a price point I can affo... Ver mais
A empresa respondeu
Informações sobre a empresa
Escrito pela empresa
MedExpress offers expert clinical care, proven treatments, and consistently effective results — delivered safely, discreetly, and at an affordable price.
MedExpress - Treatments prescribed online, delivered with care
Escrito pela empresa
- Canadian clinical team
- Our experienced team of Canadian clinicians offer expert clinical care, giving you convenient access to safe, effective treatments delivered discreetly at an affordable price.
Informações de contacto
1 University Ave 3rd floor, M5J 1T1, Toronto, Canadá
- 437-747-6681
- Care.ca@medexpress.co
- medexpress.co
4,4
Excelente
333 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Na Trustpilot, focamo-nos em conteúdo criado por pessoas reais. Ainda assim, esta empresa pode usar a nossa ferramenta de respostas assistida por IA, para ajudá-los a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
My experience with you to date is very…
My experience with you to date is very good but...this medication is doing nothing at all???? Weight 158... frustrated 🥴
23 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for your review. We're so glad to hear that your experience with us has been positive so far. We understand how frustrating it can be when you're not yet seeing the results you were hoping for, especially at the start of treatment, but please know that our clinical team is here to support you every step of the way. A member of our team has reached out to you by email to address your concerns and answer any questions you may have. ☺️
Online ordering process was easy
Online ordering process was easy . Delivery was well communicated, convenient and fast . Service agent Erik Kaila was great , with fast responses and accurate information
22 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for your wonderful feedback. We're thrilled to hear that your experience was easy, convenient, and efficient. Providing prompt responses and a seamless experience is always our goal, so it's great to know we met your expectations. We truly appreciate your support and look forward to serving you again with the same high level of care and service. ☺️
Slow and Unhelpful Service. Order not delivered after a week.
My order is still awaiting dispatch after a “clinician” has approved my order that I made over a week ago. Customer service is very slow and pretty unhelpful. Will not be reordering. My friend used Kinro Health and had her prescription approved the same day and got the medication the very next day AND it was $30 cheaper.
22 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for sharing your experience. We're sorry to hear that your experience has been disappointing, and we completely understand how frustrating it can be when you're waiting for an update on your medication.
We'd really like the opportunity to look into this and see how we can help, but unfortunately there isn't enough information in your review for us to identify your account. Please reach out to our Customer Care team by phone (877-627-9380) or email (care.ca@medexpress.co) and we'll be happy to investigate further and do our best to get this resolved for you. ☺️
Company has great communication skills…
Company has great communication skills and customer /patientsupport. My only thing is I’m just not sure how to re-order without going through the consult again. Additionally, I wish there was not a program fee every single time. This was not made clear from the onset which definitely changes the bottom line.
6 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello!
Thank you very much for sharing your feedback about re-ordering and the program fee.
We understand that repeating the consultation may feel unnecessary, but as a telehealth medical company, it is very important that you provide monthly updates. This allows our clinicians to conduct a thorough examination and offer the best possible medical support with your health as our main priority.
We completely understand your concerns about clarity and how the program fee affects your overall costs. To help with this, please note that our website provides clear information about the fee both during the ordering process and in our FAQs (https://www.medexpress.co/ca/faq):
"What is the program fee?
We charge a program fee alongside the treatment costs. It covers: a review of your consultation by one of our licensed Canadian clinicians to ensure your treatment is safe and effective, issuing your prescription, and ongoing support and guidance from our customer support and clinical teams throughout your treatment."
We are continuously working to improve our processes to make everything more transparent and to make re-ordering easier for our valued customers.
Thank you again for your time and thoughtful review!
Quick service
Quick service. Thorough information. Easy to understand.
10 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello there!
We appreciate your positive feedback on our service and information. We are glad it was clear.
Thank you for your time and review!
Excellent experience 🌟
Excellent experience 🌟
This is the first time I have used MedExpress and I will definitely be using them again. Service was excellent, delivery was really quick and the support and information provided is amazing. Thank you
18 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello there!
We are so happy to hear about your excellent experience with us! We appreciate your kind words about our service, quick delivery, and helpful support. Thank you for choosing us!
Your time and review are greatly appreciated!
Resposta da MedExpress Canada
Thank you so much for sharing your feedback with us. We’re sorry for the delay in getting back to you and any inconvenience this may have caused. Please know that we are committed to improving your experience, and a member of our team has reached out to you by email to provide the support you need. We truly appreciate the chance to assist you and value your trust. We look forward to offering you an even better experience moving forward.
The process was easily understood
The process was easily understood, the promptness was excellent and the delivery was very quick. All the information is extremely helpful and I feel completely supported. No guess work needed. I am so grateful and excited to get healthier with all this help and advice. Thank you!
17 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you so much for your wonderful feedback! We're delighted to hear that the process was easy and that you felt confident and guided throughout your journey. We truly appreciate you choosing us and are here to support you every step of the way.
The process was very easy to go thru…
The process was very easy to go thru and shipping was fast and came a day early haven't had any issues so far.
The instructions were very clear for prep and using the medication.
17 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for your thoughtful review! We're glad to hear the process was easy, shipping was fast, and that your order arrived early without any issues. It's also great to know the instructions were clear and helpful for your medication. We appreciate your feedback and look forward to continuing to support you. ☺️
Everything was easy and straight…
Everything was easy and straight forward.
15 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for your feedback! We're pleased to hear that everything went smoothly and was easy to navigate. Your satisfaction means a lot to us, and we appreciate you choosing us for your care. 💙
Very quick response time
30 de abril de 2026
Resposta da MedExpress Canada
Thank you for your feedback! We're delighted to hear that you were pleased with our quick response time. Providing timely and attentive support is a top priority for our team, and we appreciate you taking the time to share your experience.
Very easy to follow instructions
Very easy to follow instructions
Fast service
19 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for your kind review! We're delighted to hear that you found our instructions easy to follow and our service fast and efficient. We appreciate your feedback and look forward to supporting you throughout your journey.
The package arrived early
The package arrived early, but I didn’t get any notification that it was delivered. It said that a signature was needed but it was just left at the front door.
18 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for your feedback. We apologize for any inconvenience caused by your delivery experience. All of our prescription weight loss medications are shipped with a signature requirement to ensure safe delivery, and we're sorry that a signature was not requested in this case. We appreciate you bringing this to our attention and will escalate your feedback to our pharmacy team for further review.
Very fast
Very fast delivery from order-approval-delivery too Sun to Tues.
Excellent prices
16 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thank you for your great review! We're thrilled to hear that you were pleased with both our fast turnaround time and competitive pricing. It's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again in the future. 💙
Love how quick and easy the delivery…
Love how quick and easy the delivery and service is
30 de abril de 2026
Resposta da MedExpress Canada
Thank you for your kind review! We're so glad to hear that you found our delivery and service quick and easy. Providing a smooth and hassle-free experience is always our goal. We truly appreciate your support and look forward to serving you again in the future!
The shipping was fast but unfortunately…
The shipping was fast but unfortunately I have not used the product yet
5 de maio de 2026
Resposta da MedExpress Canada
Thank you for your feedback! We're thrilled to know that your delivery experience met your expectations. We wish you all the best with your product, and if you ever need support or have any questions, please feel free to contact us. We're here for you every step of the way.
Resposta da MedExpress Canada
It means so much to hear you've had a great experience. Thank you for trusting us with your care. We're with you every step of the way! ☺️
Only used 1 week but so far no problems
Only used 1 week but so far no problems
8 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Thanks so much for sharing your feedback. We're happy to hear you are tolerating your treatment well. If you ever have any questions or need assistance, please do not hesitate to reach out to us. We're here to support you every step of the way. 💙
Excellent seamless delivery.
4 de maio de 2026
Resposta da MedExpress Canada
Hello,
Thank you for your kind feedback. We’re delighted to hear that you’ve been satisfied with the smooth and seamless delivery experience.
We truly appreciate you taking the time to share your experience and look forward to continuing to assist you!
Warm regards,
The MedExpress Team
I made a great choice with z xx MedExpress Canada
So far, so good. My medication arrived in a timely manner with excellent instructions for use. I will start it tomorrow with great ease.
16 de junho de 2026
Opinião espontânea
Resposta da MedExpress Canada
Hello Tammy,
Thank you for your kind feedback. We’re delighted to hear that you had a great experience with us and found the process smooth and efficient, as this is always our goal.
We truly appreciate your kind words and continued support, and we look forward to providing you with excellent service throughout your journey with us!
Warm regards,
The MedExpress Team
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
As empresas podem solicitar opiniões enviando convites automáticos. Classificadas como "Verificada", pois se tratam de experiências genuínas.
Saiba mais sobre outros tipos de opiniões.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.