Been using memocasino for a while now and they do pay out big wins once you have passed the checks needed, only issue is that they take there time if it says 24hr to process it will be 24hr but they h... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
Ive been using memo now for about a year, slots are good, site is easy to use my only gripe is the slow payouts. Compared to bet365 and williamhills which is almost straight away this can take a few d... Ver mais
A empresa respondeu
After seeing the reviews i was sceptical on using the casino, I spoke to Magnus on live chat and he was very helpful. I deposited £25 on Friday, and withdrew £600 on Saturday, the money was in my acco... Ver mais
A empresa respondeu
Great site with lots of bonuses. What makes this site stand out though, is it's hard working employees who are always willing to assist when they can. Have had some wins, some losses, the usual when g... Ver mais
A empresa respondeu
4,0
Bom
1 mil opiniões
Respondeu a 100% das suas opiniões negativas
Geralmente responde dentro de duas semanas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Lots of great games to choose from
Lots of great games to choose from! The agents within the chat are quick and very helpful with anything you need. Good all round. Jasmine Easen
5 de setembro de 2025
Opinião espontânea
Resposta da Memocasino
Hello there, Jasmine !
Thank you for taking the time to share your experience! It means so much to us to know you had a great visit.
It’s especially rewarding to hear that you’re enjoying our great games and that our chat agents were quick and very helpful. Your kind words truly drive us to continue providing an outstanding service.
We look forward to serving you again soon!
Best wishes,
MemoCasino Team
I won £68 and the balance disappeared
I won £68 and the balance disappeared, customer support told me it was because I had 17p bonus funds, but I won on a 50p spin , and was not in bonus funds, they will not give me my money back,,,, don’t trust them
31 de agosto de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Annmarie!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements. We would welcome the opportunity to analyse your situation and provide assistance further on this topic, we can check it once more for you and advise- although, we can confirm that the resolution has been provided in regards to our bonuses.
We recommend checking our terms and conditions, in order to refresh on how our bonuses work- in case you would like to discuss it further, we will gladly welcome you.
Please, to do so, send an email with subject ''Trustpilot'' and provide as much information so we can review it, thank you for the understanding.
Best regards,
MemoCasino Team
very good customer attention...winning…
very good customer attention...winning are good...i recommend this memocasino
27 de agosto de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Al!
Thank you for taking the time to share your experience! It means so much to us to know that you had such a great visit. We're especially happy to hear that you are pleased with our customer service and good winnings.
Your support and encouragement drive us to continue providing outstanding service. We truly appreciate your recommendation and look forward to serving you again soon!
Best regards,
MemoCasino Team
Resposta da Memocasino
Hello there, Gabriel!
Thank you for taking the time to share your experience! It means so much to us to know that you had a great visit. Your support and encouragement drive us to continue providing outstanding service.
We look forward to serving you again soon!
Best regards,
MemoCasino Team
The site is average which is OK it's…
The site is average which is OK it's gambling you don't expect to win all the time. But when you do and your withdrawal has been approved and has been sitting there for over 5 days you send emails with no response and the only chat line is a bot that goes round in circles it not a great site for customer service.
19 de agosto de 2025
Opinião espontânea
Resposta da Memocasino
Hello, David!
We are sorry to hear about the difficulties you encountered while using our site. Please be assured that our goal is to provide you with the highest level of service, and we are continuously working to improve our platform.
We would also like to inform you that an email with further details has been sent to your registered address. You may now proceed to request a withdrawal to your bank account once again.
We greatly appreciate your patience and understanding.
Best regards,
MemoCasino Team
Resposta da Memocasino
Greetings, Kaissia!
Thank you so much for your feedback! We're absolutely thrilled to hear that you find us a Good gaming site. Our team works hard to create an enjoyable and rewarding environment for all our players, and your kind words are a wonderful confirmation of our efforts. We truly appreciate your support!
We hope you continue to have a great time with us.
Best wishes,
MemoCasino Team
Best site to play and very quick…
Best site to play and very quick response from the team
11 de agosto de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Carlos!
Thank you for your wonderful feedback! We’re thrilled to hear you consider us the best site to play and that our team’s quick responses have impressed you. Providing fast and helpful support is one of our top priorities, and it’s great to know we’ve met your expectations.
We truly appreciate your support and look forward to welcoming you back for many more enjoyable moments.
Best regards,
MemoCasino Team
Resposta da Memocasino
Hello, Yasser!
Thank you for your positive feedback! We’re glad to hear you had a great experience with us. Your support encourages our team to keep delivering fun and rewarding moments for all our players.
We look forward to welcoming you back soon.
Best regards,
MemoCasino Team
Always fair and give great bonuses
Always fair and give great bonuses
8 de agosto de 2025
Opinião espontânea
Resposta da Memocasino
Hi there, Christopher!
Thank you for your kind words! We're thrilled to know you find MemoCasino fair and that you’re enjoying the bonuses. It’s always our goal to provide a rewarding and enjoyable experience for every player.
We truly appreciate your support and look forward to having you back for more fun soon!
Best regards,
MemoCasino Team
Be careful - withdrawal issues
So, it seems I'm having the same problem as others. Withdrawal of £248.
Waited 5 working days... Nothing.
Contacted customer support. They can't do anything with the screenshot of my bank details, they want an upto date bank statement, that includes the same day you send it. My bank does monthly statements, so not sure what I'm supposed to do.
Thing is, I'd relied on this money to put towards a holiday. Really disappointed 😞
1 de agosto de 2025
Opinião espontânea
Resposta da Memocasino
Hello, LH!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements.
We would welcome the opportunity to analyse your situation and provide assistance. Please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
Great site
Great site, great with withdrawals and bonuses, very quick!!
31 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Leanne!
Thank you for your wonderful review. We’re thrilled to hear you’re pleased with our site, quick withdrawals, and exciting bonuses. Your support means a lot to us!
We look forward to welcoming you back soon for more great experiences.
Best regards,
MemoCasino Team
Absolutely amazing casino and very fair.
Absolutely amazing casino and very fair.
30 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Paul!
Thank you for your wonderful feedback! We’re delighted to hear you find MemoCasino amazing and fair. Your support means a lot to us and inspires our team to keep delivering the best experience possible.
We look forward to welcoming you back soon!
Best regards,
MemoCasino Team
Great customer service thanks so much
Great customer service thanks so much
27 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hi there, David!
Thank you so much for your kind words! We’re thrilled to hear that our customer service made a positive impression. Your satisfaction is our priority, and we truly appreciate your support.
Looking forward to serving you again soon!
Best regards,
MemoCasino Team
Say they have paid you when they have not
I have tried to email numerous times about a payout and they have bot gotten back to once its absolutly shocking.
24 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Bob!
We’re sorry to learn that your experience on our website wasn’t up to your expectations. We are committed to providing excellent service and making improvements where needed.
Please note we have provided an answer to your question via email on the 25th of July.
If you have any additional questions, please reach out to support@memocasino.com with "Trustpilot" in the subject line, and our team will be happy to assist.
Best regards,
MemoCasino Team
Very helpful customer service
Very helpful customer service. Solved my query very quickly and efficiently.
18 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Justine!
Thank you for taking the time to share your experience. We're so pleased to hear that our customer service team was able to assist you quickly and efficiently. Knowing we could help means a great deal to us.
Your support and feedback inspire us to keep delivering the high level of service you deserve. We look forward to serving you again soon!
Best regards,
MemoCasino Team
Easy and fast
Easy and fast to use, quick response from current services, would recommend.
16 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Mark!
We truly appreciate you taking the time to share your experience with us. It’s incredibly rewarding to know that you had an enjoyable visit.
Your support and kind words inspire us to keep delivering exceptional service every step of the way.
We look forward to welcoming you back again soon!
Best regards,
MemoCasino Team
Customer service is a joke
Not had any problems with this site until I had 2 small withdrawals of £100 received 1 within the usual time scale , the other £100 I'm still waiting for since 2/6/25 they requested bank statements which I have forwarded but because my statements don't cover up to present day ?? Who's does from any bank ?? They are now again saying this cannot be resolved and although it is a relatively small amount of money I shall be contacting the financial ombudsman regarding this
10 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Julie!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements.
We would welcome the opportunity to analyse your situation and provide assistance. Please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
I like this app because it has a lot of…
I like this app because it has a lot of games and the support team is available 24/7 usernames Nine26018019
12 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Daniel!
We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you had a great visit! Your support and kind words inspire us to keep delivering top-quality service. We can’t wait to welcome you back again soon!
Best regards,
MemoCasino Team
Resposta da Memocasino
Hello, Lazar!
We truly appreciate you sharing your experience with us! It’s incredibly rewarding to hear that you had a great time. Your support motivates us to keep delivering excellent service, and we’re excited to welcome you back again soon!
Best regards,
MemoCasino Team
Another delay in withdrawing winnings
Another delay in withdrawing winnings. Having to verify everything over and over again. Wonder why deposits go through instantly, but withdrawal is another matter? Not good enough.
7 de julho de 2025
Opinião espontânea
Resposta da Memocasino
Hello, Jared!
We’re sorry that your experience on our website didn’t meet your expectations. Ensuring great service is our priority, and we’re always working on improvements.
Please note that your withdrawal has been processed on our side on 2025-07-09 at 15:22:13 UTC. As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 24 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.
In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.
If you have further issues, please contact us at support@memocasino.com and include "Trustpilot" in the subject line, and our team will be pleased to assist.
Best regards,
MemoCasino Team
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