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Was told back at time of order, early March…lead time would be 2-3 weeks. Today May 31st I received my product finally after being told week after week “it’s shipping next week”

As the title says - it's been six weeks. I've emailed multiple times and I keep getting given the same excuse - negotiating shipping and it'll be out within the week. I deliberately used an official supplier for my kid's fave YouTuber instead of Red Bubble rip-offs and still ended up disappointing them.

Update: Another month has passed and still nothing. It finally got dispatched May 18th but the tracking number soon became invalid however and I've still received no order. It's been 3 months at this point overall.

It takes forever to get your item, no matter when you order it. I can press a quality t-shirt or hoodie in less time, and I have no idea what I am doing. I have seen a Youtube. No one takes this long to ship anymore, and it is insane how long it takes to receive the item. I cannot stress that enough. These creators need to find a better distributor.

I exchanged quite a few emails with customer service as my order was quite delayed due unforseen issues in production and customer service did an awesome job of helping me understand the situation which really helped to ease my frustration. It was also really nice to feel like I was talking to a human who could understand how I was feeling and not just getting a cold unempathetic response. Shout out to Reece for being amazing at their job! In similar situations in the past this kind of experience would have made me shy away from ordering from a company again but my experience with customer service reassured me that I was in good hands. I love the products I recieved and will definitely be ordering from here again!

Help desk is super friendly and helpful! Really well made products.

I ordered on 4th of November 2022. They dispatched two of the three items in my order after a few weeks, and the final has not yet been sent.

After emailing them almost every two weeks since my first email in December, I've had a mountain of excuses from them, "we moved warehouse", "black friday sales" "christmas rush" "out of stock" and promises that it will be sent "soon" "in 1-2 weeks" "with priority". Most recently I have requested a refund and am waiting on a response.

The specific site I ordered from was taken down by the creator due to the amount of people who shared my experience.

I'm honestly at a loss for words on how the situation has been handled and will personally not be returning to this store again.

I am still waiting for part of order that I put in on the 26th November 2022. All i get is excuses for why they haven't dispatched the rest of my order.
Its a cup with a logo on. its been nearly 4 months now and it still hasn't arrived.

Standard response. Its been 2 months since i orderd and they are yet to send the hoodie. Don't use....

It is not easy to write a negative review and I haven't ever done it before. But I must make an exception. I am honestly shocked by the business practice of this company. Do not use this merchant. The product never arrived and there is no customer support. My email inquiry was responded to with a standard reply and no follow up. Three times. Still trying to get a refund.

As seen in many other reviews I ordered a product over a month and a half ago and have not received a single update or anything from the company.

I ordered a hoodie and socks on December 4th, 2022. It's now January 14th and it hasn't even shipped yet. When I reached out to Customer service twice, both times I received an automated email stating "They're very busy and working hard to fulfill my order. Please have patience". Yeah, right.

I ordered my son some merchandise for his Xmas presents in the black Friday deal. When I checked out it said please allow upto 2 weeks. I thought great would he here in time.
Well it's over a month now and the order is still saying order placed. After several emails asking about the order. I got the same response everytime that due to black Friday, thanks giving and Xmas they are behind. Ordered a few items last year and no problem I was actually surprised how fast it was posted but this year is a completely different story.

I am so angry with this store. I have no idea why the rating is as high as it is. I feel like they lied. I could print a shirt faster. I am about to write the creator and report my experience. I was supposed to have a Christmas present. I ordered in a lot of time and they brushed me off. My 19 year old nephew got nothing from me except a picture. He is so excited about the picture. Reading some of these reviews I hope he even receives it. If they cannot deliver on a simple business they need to outsource. All these creators need to find someone new!!!! They will not respond to this because they do not care. Again, I have seen the other reviews. They are silent.

Absolutely no customer service response. I had placed an order at the beginning of January for a phone case and hoddie for my son for Christmas gifts. I received the phone case almost immediately, but am still waiting on the hoodie. I contacted them after 3 weeks to get an update on the progress. After 3 emails, I finally got a response saying it was delayed due to Black Friday orders and they would get back to me with an update. Now, over a month later, I still have not received a response on the progress. I have went ahead and asked for a refund, which has also not been responded to. What confuses me is how my order, which was placed well before Black Friday, is being delayed because of Black Friday orders.. At this point I would just like a refund to be able to purchase my son a Christmas gift elsewhere!

They have the absolute best customer service! I forgot to input my coupon code when placing my order and figured my fault, my consequence. But I emailed them just in case, and they kindly fixed my mistake! The quality of their merch is top notch and so is their service! A true gem in todays society!

Their customer service will never leave my memory. Best handling and response time I've seen from a company.

the quality of the hoodie is sooo good and the customer support was really helpful with the stuff that were bothering me, special thanks to Reece!

What made this experience the best was the employee.He was very supportive and very helpful.Would but from here again

Ray.

I had to wait 2 months for my hoodie to arrive - which may sound bad at first, but customer service was very nice and helped find my order and fixed the delay!
Special shoutout to Reece.

Amazing customer service and incredibly easy to work with. Highly recommend due to good quality shirts and if you encounter a problem it will be dealt with and fixed very fast and courteously!