Pre-ordered around mid-Dec 2021, never received I pre-ordered around mid-Dec 2021 two Vanitas nendoroids, a Vanitas and a Noé, which were supposed to arrive by the 31st of July. I also pre-or... Ver mais
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Leia as opiniões dos outros
Slim chance I'll be ordering from here again, I ordered 2/3 statues (unsure at this date) last year with pre-order dates, one for December 2021, the other 2 with dates for January 2022. It's now Ju... Ver mais
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I am buying stuff for birthday presents, I really love the variety of things on their website. But website definitely could be improve (such as during search you’ll have to click into individual items... Ver mais
A empresa respondeu
Amazing place to buy official figures from! So glad I came across it - as someone from England, I'd been looking on Ebay for Demon Slayer figures as nowhere else seemed to have them but tax etc. can b... Ver mais
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Informações sobre a empresa
Escrito pela empresa
UK based Online TCG & Collectables store. We stock all your favourite TCG's including Pokemon, Yu-Gi-Oh!, Dragon Ball and more. We are an Official Good Smile Partner Shop and Official Bandai Partner. We stock high quality figures including Nendoroids, Pop Up Parade, Banpresto and many more. We're By Geeks, For Geeks, making card games and collectables affordable and accessible for everyone!
Informações de contacto
Unit 14 Sanderson Street, S9 2TW, Sheffield, Reino Unido
- support@metageeks.co.uk
- metageeks.co.uk
2,9
Aceitável
724 opiniões
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Não respondeu a opiniões negativas
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Quick delivery
Quick delivery, incredible prices, essentially all you need. I appreciate the website looks a bit basic but that’s because we’re so used to places like Amazon.
3 de abril de 2022
Resposta da MetaGeeks
Hello,
Thank you for leaving us a 5 star review and we’re so pleased you had a great experience! We hope you enjoy your items!
It was important when developing our new website that it needed to be user friendly and easy to navigate so everyone can find what they’re looking for straight away with ease. We’re always happy to receive feedback and we continually tweak everything we do to continue to improve and provide excellent service.
Thank you again and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Resposta da MetaGeeks
Hello,
Thank you for leaving us a 5 star review and the recommendation! It means the world to us!
At the heart of our business is a passion for the products we sell and the community we serve. We’re very proud to be run for geeks, by geeks so we ensure we offer premium services at affordable prices!
Thank you again, and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Reliable and convenient site.
I placed an item in my basket, I went to purchase it asked me to create an account, I created my account placed in my address and then paid for the item in my basket, because it was over £50 and I'm in the UK it was free next day delivery, i got the item with no issues and it gave me updates about my package.
5 stars
1 de abril de 2022
Resposta da MetaGeeks
Hello,
Welcome to MetaGeeks! We’re so happy you had a great experience with us and we really appreciate the 5 star review!
It’s our mission to offer premium services at affordable prices by offering free UK delivery on orders over £20 and free next day delivery on orders over £50 to the UK. We also offer tracked shipping on all orders to our EU customers.
Thank you again, and we look forward to seeing you again!
All the best,
The MetaGeeks Team
Livraison rapide
Livraison rapide, produits bien emballés.
Seul problème : une petite tâche de peinture sur un des bras d'une figurine.
Sinon les figurines sont conforme à ce qui est montré sur le site.
31 de março de 2022
Resposta da MetaGeeks
Hello,
Thank you so much for your kind review and we’re really pleased you’re happy with the fast delivery and the packaging of the products.
We’re sorry to hear about the issue of the minor paint stain on the figure. Unfortunately, issues like this are down to the manufacturers of the item. However, they are issues we try to look out for when the items arrive in our warehouse. Any defects or damaged items will be placed in our damaged stock section. We may not have picked up on this defect if the issue was covered by the packaging of the item. We are more than happy to help with any issues so never hesitate to contact us!
We hope this hasn’t prevented you from shopping with us again as this is a rare occurrence that can happen during the manufacturing process.
Thank you again for leaving us positive feedback and we hope to see you again!
All the best,
The MetaGeeks Team
Delayed order 4 times- no email. Delayed refund too.
I have ordered with MetaGeeks previously and had no problems. But my most recent order was the biggest hassle I’ve had to deal with ordering with any company ever.
Initially my order was estimated for November time, this was then delayed a month. I understand delays can happen so I was fine with it, although I did have to go out of my way to ask where it was when the estimated month ended. So I then expect it for around December time… December comes and goes and nothing again. I email, and are told it is delayed a month again. Fair enough. December comes and goes yet again nothing, I email once again asking where it is to be told it is delayed by a month again, slightly annoyed I still wait. January comes and goes and nothing, no email aswell. February also comes and goes with nothing. At this point in time I’m annoyed and I email asking why I have to keep emailing each month when the estimated date comes and goes, I am then told it is because when I ordered the email system wasn’t updated and now when you order people are notified if there are possible delays. Regardless of this, there is no excuse for this as with the amount of delays I’ve had, the least they could’ve done as a company was reach out to me as soon as they knew it would’ve been delayed themselves. I had also previously asked for compensation for this ridiculous kerfuffle, to then be told delays happen (which is true! It’s the way they went about it that wound me up- I was also told they LOST stock, which when I asked to confirm I got a snotty response lol). I then ask for a refund and they say sure give it 10 days to go through fully. Ten days come and go and again, no email and no refund, I email asking where my refund is to be told that “it’s too big of a sum to be able to be refunded straight to my card and therefore will need to be a PayPal refund”, the refund then goes through instantly. To me- this comes across as they didn’t even attempt to refund me the first time as they would’ve found out that the refund wasn’t possible due to the amount the order cost. It just looks like poor management to be honest. Soz Jordan, I know you’ll reply trying to justify it but it’s not possible xx
30 de março de 2022
Opinião espontânea
Resposta da MetaGeeks
Hello Rebecca,
Thanks for taking the time to leave some feedback!
No justification, we totally agree with your comments regarding notifications, and as you know, have made the changes. We pride ourselves in being honest with our customers, even if this means saying that we'll check or that we aren't certain. For that reason, we always provide the most up to date information, even if it isn't perfect, we're happy that we provide this rather than lie. Unfortunately, the truth isn't always the answer we want to hear, but we'd rather give transparency, to offer you the choice with your order.
Regarding lost stock, we did not lose the stock, the logistics company did. Our response to you on January 17 stated: "the stock was delayed due to a lost shipment to our warehouse" - this is unfortunate, but there is nothing we could do here. This information was provided out of transparency, it is a shame this information has been misunderstood.
Unfortunately, delays are out of our hands. As you are aware, we don't manufacture the product, and Bandai is seriously behind on their logistics at the moment. If someone was to get it first, it would be us, as we are an official Bandai stockist (you can find us on their website). As much as I wish the we could make the product appear sooner, this is out of our hands and we hope you can understand that.
However, in regards to providing updates, this certainly is something that could be improved, and has been. Our new system provides email updates whenever a release date is changed. However, this does not apply to orders made on the old website. This is unfortunate, and we truly apologise for this, but we are yet to find a resolution for this. However, we're keen to ensure our customers are up to date, and made the effort to create a new website for this feature alone.
Regarding a delay to the refund, this is due to PayPal polices. After 180 days, we cannot refund the payment automatically. For that reason, we require your email address to pay this manually. It is not true that we delayed your refund however, as soon as we were aware it had not gone through, we sent the refund the same day. Once the email address was provided, this was refunded immediately.
We certainly take blame in the parts we have played, such as the lack of automatic updates and possibly unclear communication, and have looked into this. It seems there has been some confusion about lost shipments, and we will look at clarifying our communication so that it is clear all the time. We hope that you can understand however that some things are simply out of our control, like the manufacturing and distribution of the product. However, when dates change, we're only the messenger in the situation, frustrating though it may be. Our role is to keep our customers informed of this, and we will continue to work harder to ensure we play our part.
Truly, we apologise for the part we have played and look forward to further improving our services. :)
We wish you the best wherever you choose to shop and hope you have a lovely day.
Regards,
The MetaGeeks Team
Resposta da MetaGeeks
Hello,
Thank you for leaving us a 5* review! We’re so pleased you had a great experience with us!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Quick delivery and great prices too.
Quick delivery and great prices too.
Got what I needed and then some!
27 de março de 2022
Resposta da MetaGeeks
Hello,
We’re so happy you had a great experience with us and found what you were looking for. The 5 star review means a lot to us!
We’re By Geeks, For Geeks, we have a passion for the products we sell and it’s important to us that they’re available at affordable prices so they can be enjoyed by all.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Great service and fast delivery
Great service and fast delivery. Will 100% use again and again!
27 de março de 2022
Resposta da MetaGeeks
Hello,
Thank you for taking the time to leave a 5 star review! We’re so happy you had a great experience with us!
We can’t wait for your next visits!
All the best,
The MetaGeeks Team
Quick service
Quick service, delivering a product in 2 days that another company couldn’t deliver in 4 months. Only reason for 4 stars is that internal packaging in game is damaged.
27 de março de 2022
Resposta da MetaGeeks
Hello,
Thank you so much for your kind review and we’re really pleased you’re happy with the service you received.
We can only apologise for the damage to the internal packaging, this may have occurred in transit of the item. We have a strict policy when checking stock and any damaged stock is placed in our damage stock section.
However, it may have been something that we missed during packaging so we will continue to rigorously check all items when they arrive in our warehouse. Again, please accept our sincerest apologies.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Resposta da MetaGeeks
Hello,
Thank you for taking the time to leave a 5 star review! It means everything to us being called an excellent store and we can’t wait for you to visit again!
All the best,
The MetaGeeks Team
Resposta da MetaGeeks
Hello,
Thank you for your kind words and leaving us a 5 star review! We are so pleased you had an excellent experience with us!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
I'm very happy with the service and…
I'm very happy with the service and products that I received.
25 de março de 2022
Resposta da MetaGeeks
Hello,
Thank you for leaving us a 5 star review! It means the world to us knowing how happy you are with your order. We hope you enjoy your items!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
Easy
Easy, efficient website. Delivery was really quick with lots of updates on order & delivery. Thankyou!
24 de março de 2022
Resposta da MetaGeeks
Hello,
We really appreciate you leaving us a 5 star review! Thank you!
We’re really happy you had a great experience with us. It’s extremely important to us to ensure our customers are kept up to date with orders, there’s nothing worse than not knowing. It’s an area we’ve worked really hard on improving.
We look forward to seeing you again!
All the best,
The MetaGeeks Team
The product came as advertised
The product came as advertised, although the tape around the box was very weak and the box started to open, so a item could have fallen out.
23 de março de 2022
Resposta da MetaGeeks
Hello Kian,
Thanks for taking the time to leave a review.
The tape we use is water activated, similar to the tape Amazon uses. This form of tape bonds with the box, forming a sturdy seal. The seal cannot be opened with force and needs to be cut to be opened.
If this was open, there are two reasons for this. Either the tape has been cut and tampered with, or the box was not sealed correctly before shipping. As you haven't said the tape was cut, we will assume it is the latter reason.
We'll look into this to ensure that quality control is as good as it can be for future orders.
Thank you again for your feedback.
The MetaGeeks Team
Great service!!!
Great service, the website is easy to use and the delivery was as speedy as advertised. I'm glad I used MetaGeeks to buy a gift and I'll certainly consider buying from them again.
22 de março de 2022
Resposta da MetaGeeks
Hello,
Thank you for leaving us a five star review and we’re so pleased you had an excellent experience with us! Providing a great service is essential to us.
We’d love to see you visit us again!
All the best,
The MetaGeeks Team
Ok but not 100% happy
I bought three figures from this site, each one had some kind of fault on it (print was off on one, other the eye for bulging out a lot, last one had a really noticeable seam on it). I wasn't 100% happy with them but I already opened them in a darker room and didn't really think to check over them through the box window before opening so assumed it was pointless querying about
.
I even checked the store pages in case I had bought ones with known faults or something but nothing like that was mentioned.
If it was just one I think I wouldn't have minded, but that all three had faults was a bit strange so I don't think I'd buy from the site again. I might have just got unlucky though!
22 de março de 2022
Resposta da MetaGeeks
Hello,
Thank you for taking the time to leave a review.
We were not aware of this, as you have not been in touch. It is a shame that you did not do so, as we've have been able to help! It'd be great if you could send pictures to our email, so we can look into this for you.
We're very strict on the products we send, which is why we have a damaged section! We have a number of good reviews that say that these damages are often superficial and hard to notice. Damage to the product inside, is usually something we cannot check (as we can't take the product out of the packing to check).
It sounds like these are minor manufacturing flaws, if I'm understanding correctly. I've checked your order and can see you've purchased items from the Animal Crossing Shokugan range. Unfortunately, this type of flaw is likely on figures that cost £5 to purchase. As I'm sure you are aware, we do not manufacture the products, we only retail them. Low end items tend to have worse quality assurance as they're made in larger numbers. This means that minor faults are more likely to occur.
Again, it would be great if you could get in touch and we can look into this for you. Please contact us on support@metageeks.co.uk
Have a great day!
The MetaGeeks Team
I got exactly what I was looking for
22 de março de 2022
Resposta da MetaGeeks
Hello,
We’re so pleased we could help you find what you were after, thank you for your purchase and many thanks for leaving us a 5* review!
We look forward to seeing you again!
All the best,
The MetaGeeks Team
The service was very straightforward…
The service was very straightforward and simple, compared to other figure shopping sites.
21 de março de 2022
Resposta da MetaGeeks
Hello,
We’re so pleased you had a great experience with us and it means a lot to us that you have given us a 5 star review.
We strive to ensure we offer premium services at affordable prices, after all we’re Geeks too so we want the process to be as simple and as great as possible!
All the best,
The MetaGeeks Team
Resposta da MetaGeeks
Hello,
Thank you for being an awesome customer and leaving us a 5* review. We hope you enjoy your purchase and we look forward to seeing you again!
All the best,
The MetaGeeks Team
First Class service
From ordering to despatch, very good service and would throughly recommend
21 de março de 2022
Resposta da MetaGeeks
Hello,
Thank you for being a first class customer leaving us a 5* review. We are so pleased you had a great experience with us and we look forward to seeing you again!
Thank you for recommending us!
All the best,
The MetaGeeks Team
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