Metro Home Interiors Opiniões 

194
•
TrustScore: 4.5 em 5

4,7

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

We love our new wardrobes, we’ve had them for almost a year now. They still look great, sturdy and feels luxurious. The design process was quick, James is quick with coming up with ideas based... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Metro did all the wardrobes for our 5 bedroom house. All of them were bespoke and were to an extremely high standard. Palak and Sonal who helped us with the design process were outstanding and extrem... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Nitish was great. He surveyed my mother’s bedroom and the team produced accurate drawings of what we wanted. On the day, the installation team were respectful and polite and worked all day until the w... Ver mais

Classificada 5 em 5 estrelas

Highly recommend Metro! Their service and products are excellent and the staff are always professional and knowledgeable. Our designer, Ranto, visited our flat to do initial measurements. We later met... Ver mais

A empresa respondeu

Informações sobre a empresa

  1. Fornecedor de móveis embutidos
  2. também em
  3. Loja de mobília para quartos
  4. Loja de mobília para sala de estar
  5. Loja de móveis
  6. Loja de utensílios de cozinha

Escrito pela empresa

Metro Home Interiors specialises in the design, manufacture and installation of bespoke fitted furniture across London and the surrounding areas. With over 15 years of experience, we create made-to-measure furniture that suits your home, your style and the way you live. Our range includes fitted wardrobes, walk-in wardrobes, shaker wardrobes, fitted bedroom furniture, home offices, TV and media units, and bespoke storage solutions. Every design is tailored to your space, helping you make the most of your room without compromising on style. From your initial design consultation to the finished installation, our team takes care of the process. We offer free home design visits, 3D design visuals and clear, no-obligation quotations, so you can explore your options before making a decision. Based in Wembley, London, we manufacture our furniture in-house and use our own experienced fitting team. We focus on quality materials, careful workmanship and practical designs that look good and work well for everyday living. Whether you’re planning a fitted wardrobe for your bedroom, a walk-in dressing area or a bespoke media unit for your living room, Metro Home Interiors can help bring your ideas to life. Our services include: Bespoke fitted and walk-in wardrobes Shaker, hinged and sliding wardrobes Fitted bedroom furniture and dressing tables TV and media walls Home offices and fitted storage Bespoke living room furniture Contact Metro Home Interiors to arrange your free home design visit and discuss your project.


Informações de contacto

4,7

Excelente

TrustScore: 4.5 em 5

194 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,7

Todas as opiniões

(194)

7 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

What after service??

Whilst the wardrobes were fitted ok, I said the doors did not open as described and asked for them to be changed. They have not been. I was promised a call from the original design consultant, I haven't had that call. Forget all the promises about after service, it seems once they have your money, that's it. I had wanted to have more wardrobes fitted but will now find another company to do this. Clearly Metro are happy to lose follow up business rather than fix their previous work.
UPDATE
They have now said they will fix the doors and not charge for the materials but want me to pay their fitters another £75. They are still holding the extra wardrobes I discussed as a negotiating tool, saying if I go ahead with an extra order they will reimburse me with the additional fitting cost. I suppose it's a bit of a compromise and I am really not happy with the existing door configuration so I guess I'll have to go ahead and pay the fitters fee. Just such a shame "the customer is always right" no longer applies. Since this post the doors have been put right at a cost to me of £40. I received a call today (18/1) from the designer at the request of the company. I was asked to either delete my review or change it out of respect for the company's reputation as the work was done as a special favour to the designer and for me. So review updated.

26 de novembro de 2019
Opinião espontânea
logótipo da Metro Home Interiors

Resposta da Metro Home Interiors

Dear Mary,


Thank you for taking your time to leave the review.


We installed the wardrobe as per the design and your agreement with the designer and only after some time you advised that you were not happy with the door opening.

At no point did we say we would not change this for you and we have never used your new wardrobes as a negotiating tool. There was no fault on our side and therefore no grounds for us to replace the doors and change the opening for free. We offered to do this free of cost together with your new order but it looks like you misunderstood our intention here.


The issue has now been rectified so please feel free to contact us if and whenever you decide to proceed with your second order.


Thank you,
Magda


Classificada 5 em 5 estrelas

Fantastic fitted wardrobes. Brilliant personal service.

We had 2 fitted wardrobes in our new flat that we are delighted with. Manish was our designer who was great and knowledgeable and James looked after the final designs. We can't recommend them enough. Any changes we wanted was no problem the 3d designs really helped to see what they looked like and the final result was fantastic. The price was half that a rival firm was charging and so much better quality than anything from a swedish store. If you are looking for fitted wardrobes this is the firm to go for.

3 de outubro de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

We are currently refurbishing our whole…

We are currently refurbishing our whole house and have done extensive research for everything we have installed. When it came to looking for fitted bedroom furniture, we started with the 2 well known names. Their quotes were very high, their product shoddy and their lead times long. Once we discovered Metro wardrobes we realised we had found a far superior product, at a brilliant price with short lead times. My advice is: don't bother wasting your time with the 'well known' names. See their quality and having just had the wardrobes installed by brilliant fitters, we are delighted.

29 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Very well made wardrobe at a competitive price

I just had fitted a beautiful wardrobe of 3m x 2m with Japanese sliding doors and tobacco coloured carcass. I am really impressed with the quality of it. It has transformed the look of our bedroom and has given us tons more space to fit all our clothes and linen. Magda in the office was very helpful and so was the designer who only came once but did a great job. We had quotes from various companies but this was the best design of all of them at a competitive price. Only one issue: fitter did not turn up on expected date but Metro dispatched a team the next day.

13 de maio de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

Amazing service, reliable, fast, affordable, friendly. Luci, Magda, Ranto, James and others helped us from minute 1 until everything was fitted perfectly. Highly recommended.

16 de janeiro de 2019
Opinião espontânea
Classificada 2 em 5 estrelas

Poor

Do not really have much to say, except that the designer came and produced the design for wardrobes for the loft and was quite pleasant. I received the email with the computer image of the wardrobes, but I replied back with a alteration of the design and I did not receive a reply. I emailed back further, but have still not received a reply. Not much else to say, just a poor way to run a business not following up. I need a simple job done, so will go elsewhere.

29 de dezembro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

I had always fancied a walk in wardrobe…

I had always fancied a walk in wardrobe but thought it would involve huge expense and hassle. From the moment that I contacted Metro Wardrobes, the whole process was simple and straight-forward - and much more reasonably priced than I had expected. Metro Wardrobes transformed my box room into a fantastic walk in wardrobe and I wouldn't hesitate to recommend this company.

9 de dezembro de 2018
Opinião espontânea
Classificada 5 em 5 estrelas

Very friendly staff and helpful!

Very friendly staff and helpful when it comes to explaining about the fitted wardrobes. I've personally met the management and I must say they are very professional and good to deal with.

28 de novembro de 2018
Opinião espontânea
logótipo da Metro Home Interiors

Resposta da Metro Home Interiors

Hi Fernando

We are very pleased that you have enjoyed using our products and services and please feel free to recommend our services to others.

Kind Regards

Harry Online Team

Classificada 1 em 5 estrelas

Terrible - avoid at all costs

Initial consultation with designer was great and they gave us lots of confidence in their craftsmanship. He showed us many options hand worked with us on ideal design. At this point we paid 50% which we were happy to do.

Experience after that was very negative, we were passed on other members of staff who were rude, demeaning and discourteous. They were meant to turn up at our house to finalise design twice and on both occasions didn't arrive. We requested to cancel the order as they hadn't even provided a receipt at this point but this was rejected & and we accepted if they deliver the order on time and well we would go ahead.

Subsequently had issues on installation, when we were raising valid issues (interior not what we had agreed in final design) I had an office manager called James speak to me very rudely down the phone accusing me of lying of the interior I had ordered and they sent a large aggressive character who demanded balance payment like a balliff, all in all a horrible experience.

Advice is do not go with these guys at any cost, you'll save yourself maybe a few hundred quid Vs sharps but you'll pay for it in quality and poor service. We have a new home and more rooms to have wardrobes built but on our first order we have been absolutely disappointed and so will take our business elsewhere.

20 de julho de 2018
Opinião espontânea
logótipo da Metro Home Interiors

Resposta da Metro Home Interiors

Dear Pauline and Keshav

We have just seen your review which we find unacceptable, dishonest and unfounded.

As you know, we raised the issue of the depth of your wardrobes as we did not want you to have a wardrobe that would be of no use to you. Our surveyor tried seeing you as you requested but could not make it and we looked into this in the office and decided we were confident about the measurements we had. We apologized for him not being able to show up and you apologized for your overreaction.

Prior to that, we had sent you the final 3D visuals showing both the colours and the layout of your wardrobe which you approved. With regards to the payment, we sent you an email confirming that we had received your payment.


The installation started on the day agreed and at that point, you claimed that the drawer fronts color was wrong even though this was not mentioned to us at any point before ( not even when we sent you the final visuals ). We arranged for the factory manager to go and inspect the job and speak to you - his English may not be perfect but this is not a reason to call him aggressive.

The wardrobe installation was completed, you settled the final balance, we provided you with the invoice and guarantee certificate so we see no reason whatsoever that explains your 1 star review: we delivered on time and the wardrobe is not faulty in any way. Of course, as a customer, you have every right to leave an accurate review but leaving the lowest rating and damaging a company's reputation is unexplainable at this occasion.


Kind regards
Mr Singh
Director

Classificada 5 em 5 estrelas

A very helpful designer

A very helpful designer spent a lot of time working on our project. A fairly big job of 4 bedrooms and a living room was expertly managed. The fitters did an outstanding job and the Cascina Pine fitted wardrobe and chest of drawers look absolutely gorgeous! Thank you Metro Wardrobes!

28 de junho de 2018
Opinião espontânea
logótipo da Metro Home Interiors

Resposta da Metro Home Interiors

Hi David

We are very pleased that you were happy with our services and we want to say a big thank you to you for your feedback.

Kind Regards

Harry Online Team

Classificada 4 em 5 estrelas

Awesome quality and designs!

I recently shifted to a new apartment in Hillingdon and wanted a bespoke wardrobe for my room and my kid's room. A friend of mine recommended me Metro wardrobes. Since I love minimalistic designs and subtle colors, capital bedrooms gave me exactly how and what I wanted. The color and designs for my wardrobe as well as my kid's wardrobes were exactly as per our requirement and in sync with the functionality of the space. I am so glad to have chosen Metro wardrobe for my home. These wardrobes are the highlight of the house. Thank you guys (y) Amazing job done!

13 de março de 2017
Opinião espontânea
logótipo da Metro Home Interiors

Resposta da Metro Home Interiors

Hi Smith

Thank you so much for your feedback and we will continue to keep providing amazing services for our customers.

Kind Regards

Harry Online Team

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

Saiba mais