Mettrr Opiniões 

278
•
TrustScore: 5 em 5

4,8

Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais

Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve had a website with Mettrr for many years now and have always found them very helpful and deal with any issues very quickly. I would recommend them to anyone..

A empresa respondeu

Classificada 5 em 5 estrelas

Alan De La Rosa Alan has worked with me tirelessly, patently and professionally to build a brilliant website! Five stars are not sufficient, should be at least 10 out of 5!! I would reco... Ver mais

Classificada 5 em 5 estrelas

The Staf who deal with Mettr website changes and issues. Are very cooperative and quick to answer any queries or Assistance. Well done continue the good response. Compared to many organisations Mettr... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Mettrr Took over Sole Trader, my previous provider, over a year ago . Then they forgot about me . I was promised a new website platform but for 9 months it never happened,. I was unable to get changes... Ver mais

Informações sobre a empresa

  1. Website Designer

Escrito pela empresa

We build simple websites for growing businesses. Request as many content changes as you want by using the Mettrr Dashboard. All changes are dealt with within 24hrs.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

278 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,8

Todas as opiniões

(278)

0 opiniões nos últimos 12 meses

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Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 1 em 5 estrelas

Master carpet cleaning

18 de novembro de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Rodolfo,

We can see that an email was sent to you on November 14th inviting you to push your website live and we've tried to contact you since.

A member of our team will be following up with you later today.

Regards,
Duncan Wilson
Mettrr Team

Classificada 1 em 5 estrelas

Out of the starting gate they were ok

Out of the starting gate they were ok. I wasn’t happy that they were unable to add my widget to Thumbtack* so that clients could view my 70 all five star reviews but I still was able to have the pertinent info so I let it go. Two weeks ago a client let me know my webpage was down. Not sure how long it was down but she was right, when I went on a warning came on saying that the site was not safe. After 3 phone calls and 24 hours it was back up. Yesterday another potential client said he was unable to get on my website. Once again I called and tried to get the issue resolved. After waiting an hour....still down. I called again and asked to speak to a supervisor and I was told there wasn’t one available. I told them I want one to call me right away. After an hour I got a call from Mettrr but no one was on the line. I guess there their phones don’t work either because I received this email.

Hello Shawna,

This is Sara from Mettrr, It seems my phone is not connecting properly the call. I'm contacting you in regards to your website.

My agent already gave me the report of your call and I personally checked on it.

I completely understand the situation and I want to apologize for one more time for the inconvenience. Currently, the tech team is updating the SSL (Secure Certificates) to make sure all our customer's websites are free from any type of hacking and make sure all your customer's information provided by the website (Contact form) are encrypted from their end to your jobs listing (in Dashboard).

This is the regular maintenance our team give to all our customers to deliver the best-secured support. Right now the team is already working on it.

This task could take up to 48 hours or 2 business days.

I understand this could be annoying, but everything is in order to keep your site as updated as google and other search engines request to keep your site in their rankings and to be secure for all your customers.

If we can do something to compensate it please let me know and I will help you.

If you want to speak with me please give us a call and ask for Manager Sara, and I will be more than happy to assist you.

Best,

Sara
Mettrr CS Manager

All this a not correct! No reputable company would run maintenance for 2 days during business hours! They also said that it was routine maintenance LAST TIME THIS HAPPENED! Now here we are Saturday morning and my website is still down and they are closed for the weekend! VERY POOR CUSTOMER SERVICE!

We respond to requests in the order that they are received, and response times can fluctuate. Our office is open Monday to Friday.

Regards,

The Mettrr Team

9 de novembro de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Shawna,

We’re sorry your experience hasn’t matched our usual high standards.

We acknowledge there was an issue which meant to some users your website wasn’t visible and the management and explanation of that situation wasn’t good enough. We’re pleased to see that this has been resolved now but apologize that you had to bring it to our attention in the first place.

Although we couldn’t add the code you sent for your Thumbtack we are able to add reviews to the website. We’re pleased to see a selection of your very best reviews have already been added but please don’t hesitate to send any new reviews or content changes for us to complete for you.

Thank you again for your feedback.

Regards,

Duncan Wilson
Mettrr Team

Classificada 5 em 5 estrelas

Excellent service.

I have nothing but good things to say about this company. They are always willing to help with ANY of my website issues, change or concerns. I often get my results within just a few hours! It’s awesome.

5 de novembro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

I have written to mettr twice now…

I have written to mettr twice now regarding my account without reply. My account is offline & I want to know why & who are Mailgun in regards to my account.
Maybe this review will get them to answer!!

2 de novembro de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Nigel,

We've tried to contact you about the status of your account but have not been able to reach you yet.

Your account has passed its renewal date which is why it has closed. We will keep trying to contact you so we can discuss the next steps.

Regards,

The Mettrr Team

Classificada 1 em 5 estrelas

Disappointing

First thing, was the simple grammatical errors on my homepage. I felt as if they just threw something together and put it up without proof reading. The second thing is i requested changes, they were made but incorrectly. Third thing is i asked for the pictures to be removed as i did not feel they gave the look i am looking for. so they removed the entire gallery page that i am paying for. I later requested to add a job application page which they said they could do. I had to pay an additional 60 dollars for me to complete my application and send it to them so they could add it. So i just paid for my own work. Ok, kool, i send the template of the application to be added. They did add the template but it cant be filled out online my potential employees would have to download the template fill out the application and get it to me somehow. I was send an email in the beginning of my inquire about the service. So far im very disappointed with the website and the service. I am taking my website to another provider. That response is bull s#!+ because no one from your company has contacted me by email or by phone. Now I've changed my review to one star. I'm supposed to be paying you all $700+ for what. I've never been so disappointed with a company in my life. Biggest mistake I've ever made. Please don't use this company. Be warned.

30 de outubro de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Ricardo,

We're sorry you're not satisfied with your website and that you are considering finding a new provider.

The writing on your website when it is first published is written by a professional copywriter local to you. Any changes thereafter are edits submitted by you in writing or dictated over the phone with a member of our Customer Service team. All content updates are subject to thorough proofreading so we apologize if any edits were not fully checked at first. Our accuracy is something we pride ourselves on and although we see no errors on your site now, this will be reviewed in full.

Although we provide high-quality stock imagery within the package, the images we provide are only ever intended as placeholders whilst you gather your own photos. As you didn't like the stock images we repurposed your Gallery page into a Job Application page with your permission. The $60 you paid was to buy space for more gallery images but since that page has taken a different direction that has been refunded to you.

We did not offer a bespoke application and background check form since that's not something we can produce. Since the website was published you have always had a Contact page that forwards any inquiries to your dashboard. In addition to this any visitors to your website now have access to your forms.

Our team has already been in touch with you regarding the next steps and we will continue to keep working with you to improve the website.

Regards,

The Mettrr Team

Classificada 5 em 5 estrelas

Alan De La Rosa

Alan De La Rosa

Alan has worked with me tirelessly, patently and professionally to build a brilliant website!

Five stars are not sufficient, should be at least 10 out of 5!!

I would recommend to anyone.

Many thanks Alan

Rob Ollerenshaw
Ollerenshaws Financial Accountants

28 de outubro de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

top service!

Very helpful indeed with getting requests done, just wish their was an easier way of putting your requests across as can be hard to explain sometimes, other than that top service!

25 de outubro de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

Asked for money to give me back my domain!! Scam!

Never done my website properly, not even the basics. What is the use of the website if its not done well and not showing the right things?

i made another much better website using another provider, and when I asked for my domain, they refused to give it back to me unless I pay 400$.

That should be illegal. My domain is mine no matter what. I dont recommend this company at all. Cant trust them!

I WANT FULL REFUND!

7 de outubro de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Louis,

We’re sorry that you’re not satisfied with your website and wish to transfer to another provider before the end of your 12 month agreement with Mettrr.

We can see that we wrote you custom content to produce the website and added all the content you sent us.

We also see that your website generated inquiries and that your Google My Business listing was proactively added to the site recently to help your search engine ranking further.

Our team will be in touch about the next steps with your account and domain.

Regards,

The Mettrr Team

Classificada 5 em 5 estrelas

Their services is excellent & their…

Their services is excellent & their team also work with you to give you a satisfactory result.
They offer flexible payment which is good for a small business. And an continuous support system to help you run your website perfectly. I would definately recommend them

29 de setembro de 2019
Opinião espontânea

A Experiência Trustpilot

Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.

Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.

Leia mais sobre como processamos as opiniões na Trustpilot.

Aqui estão 8 dicas para escrever óptimas avaliações.

A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.

Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.

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