Mettrr Opiniões 

278
•
TrustScore: 5 em 5

4,8

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Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais

Leia as opiniões dos outros

Classificada 5 em 5 estrelas

I’ve had a website with Mettrr for many years now and have always found them very helpful and deal with any issues very quickly. I would recommend them to anyone..

A empresa respondeu

Classificada 5 em 5 estrelas

Alan De La Rosa Alan has worked with me tirelessly, patently and professionally to build a brilliant website! Five stars are not sufficient, should be at least 10 out of 5!! I would reco... Ver mais

Classificada 5 em 5 estrelas

The Staf who deal with Mettr website changes and issues. Are very cooperative and quick to answer any queries or Assistance. Well done continue the good response. Compared to many organisations Mettr... Ver mais

A empresa respondeu

Classificada 4 em 5 estrelas

Mettrr Took over Sole Trader, my previous provider, over a year ago . Then they forgot about me . I was promised a new website platform but for 9 months it never happened,. I was unable to get changes... Ver mais

Informações sobre a empresa

  1. Website Designer

Escrito pela empresa

We build simple websites for growing businesses. Request as many content changes as you want by using the Mettrr Dashboard. All changes are dealt with within 24hrs.


Informações de contacto

4,8

Excelente

TrustScore: 5 em 5

278 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as opiniões

(278)

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Classificada 1 em 5 estrelas

Horrible customer service.

I have a website with mettrr that is now screwed up and does not look professional. I contacted mettrr to fix it and half way through, they said the were leaving the office for the day and would get back with me at a later date. Meanwhile my website is online looking ridiculous. I called them yesterday to update my payment card, but that went very well with the same customers service people who left the office for the day today when I needed their help the most.
I am looking for another web designer who has decent customer services. The customer service here is horrible.

18 de setembro de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Garry,

We're sorry your experience hasn't met our usual high standards.

At Mettrr the customer is our priority and on that call you certainly weren't made to feel that way. As a result your feedback has already been used to complete an internal investigation into the service you received.

We are pleased to see that updates have already begun on your Mettrr website and we'll continue to be in touch with progress updates and suggestions.

Thank you for your feedback.

Regards,

The Mettrr Team

Classificada 1 em 5 estrelas

NOT FOR ANYONE

one star is too much to give for the service i receive! I have asked several times to make changes, takes long long time and when it is done it is WRONG!They took the money and they are not taking responsibility for doing their job completely wrong! no skills, neither professional,developer or communication skills. They came with an excuse when I asked for refund in the beginning that I accepted the terms and conditions. Yes I have for the service I have been promised to get and I never have!These things are two sided.Not wasting my money i gave another go,Also they said they will look after me, nothing has changed they even asked me to pay for extras when asked changes and again the little changes weren't good also the ones which were good they changed to wrong ones.
I am upset, and stay away from them. I will speak out loud everywhere on social media to save little businesses money, time and stress!

I WANT MY MONEY BACK!

4 de setembro de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Alexandra,

We apologise for the bad experience with our service.

We tried to accommodate your change requests as best as possible but ultimately the website you wanted was much more bespoke than we could provide. Ultimately this was why we transferred your domain away to another provider as you requested.

The only extra product we charged you for was your mailbox, which we incur a charge for. We did give you additional products for free which are usually an extra cost but this obviously wasn't made clear, and for that we apologise.

With regard to your request for a refund a member of our team will be in touch.

Regards,

The Mettrr Team

Classificada 1 em 5 estrelas

Waste of time and money

We payed mettrr in advance for a year to build us website for our company. In the beginning they seemed like professional company. Half way through the process it turned that they cannot make a simple change with few words on a homepage (request was made for two words, bolded and boxed). After multiple calls and reassurance that they will fix, absolutely nothing happened. We were with mettrr for about 2 months and deeply regretted for doing business with mettrr. I have impression that they don't care much about customers. They ping ponged us with phone calls for about 2 weeks. Every time you call them ‘this phone call may be recorded for quality purposes’...what quality? We were promised a call back and nobody called. Website is unfinished. Now when we decided to cancel our contract we found that there are no $ return, we been with Mettrr for 2m and payed them for a whole year. We have to find and pay someone else to finish our website. What bothers us is complete ignorance about clients money and time.
Somebody was payed salary at Mettrr but definitely did not earn it.

26 de agosto de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Dragana,

We're sorry your experience has not met our usual high standards.

Regular calls are normal at the beginning of setting up a Mettrr website but clearly the purpose of these calls was not made clear and the clarity of the information provided to you was lacking. For that we apologize.

More recently though we did contact you to get more clarity about one of your change requests and to explain some of the changes that weren't possible. Although we couldn't match those requests specifically we did offer alternatives that would look good and still help generate visitors to your website.

We have been in touch with instructions about the next steps with regard to your domain transfer.

Regards,

The Mettrr Team

Classificada 5 em 5 estrelas

Great value

Great value

I think Mettrr offers the best value for money on the internet. I am very satisfied with end result. Best of all you won't get emails or calls trying to sell you something you don't need.

8 de agosto de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Very dissatisfied

I gave this site for stars stars so that people would look at the review. I was very dissatisfied with the way mettrr performed. I had them for over two months and the website never showed up on the Internet and I couldn't get the people at mettrr to call me back. They didn't listen to what I wanted on my site and the site went in different directions, it just didn't seem to work for me! I hope that maybe it works for you but if you want to take a chance it's all up to you. My business did poorly the whole time and that's very bad considering I was trying to build more clients. In this whole thing I have decided to go with a local website builder so that I don't have to wait 3 hours before they wake up and get to work being I was on the east coast and they were on the west coast little food for thought.

4 de agosto de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

So good to talk to someone about…

So good to talk to someone about websites issues.
However too many staffs calling and sending different emails at different times repeating the same thing or not realizing that the issue has been resolved...and resending the same email can be confusing.

24 de julho de 2019
Opinião espontânea
Classificada 1 em 5 estrelas

I am a mettrr customer and have paid my…

I am a mettrr customer and have paid my money. I am totally shocked at the incredibly poor and down right rude and insolent attitude of this company. After about 3 months I have no website. The customer service phone line hasn't worked for about 2 weeks (but the sales line gets answered????) People promise calls back and never do. On line Chat teams just ignore you. I can back all this up with dates, times and names.I really don't know what to do next????. shocking shocking shocking. If anyone from mettrr reads this can you contact me via e-mail please. (thinks, no faith, it'll never happen).

24 de julho de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Mike,

We are very sorry to hear you have waited far longer than expected for your website and the service you have received has has been far from our usual high standard.

We couldn't make the website within our usual 48 hours whilst we waited for the transfer of your domain. However when the transfer was complete we failed to produce your website and keep you updated.

Please be assured we are working on your website as a priority and will continue to keep you updated.

Regards,

The Mettrr Team

Classificada 1 em 5 estrelas

I am.leaving.them

19 de julho de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Michael,

We are sorry you will not be renewing your services with us at the end of your contract.

Unfortunately we cannot give you the number of mailboxes for the price you requested.

We will transfer your domain and mailboxes to your new provider, once you know who it is you are moving to.

Regards,

The Mettrr Team

Classificada 1 em 5 estrelas

Horrible service

Horrible service, never will deliver on what they tell you. Please don’t waste your valuable time, effort or energy trying to get it for the lower cost. Cheap is never better, Especially with this Mettrr technologies firm, they are no good period. The lie to you from start to finish. I am forced to use my attorney to fight to get all my money back from this company, I am clueless of how they are still in business.

13 de julho de 2019
Opinião espontânea
logótipo da Mettrr

Resposta da Mettrr

Hi Gilbert,

We're really sorry that the service during your experience so far has felt cheap.

Thank you for your time on the phone yesterday. We can see the website changes discussed on the call have been worked on as a priority.

A member of our team will be calling you back to review these changes with you.

Regards,

The Mettrr Team

Classificada 5 em 5 estrelas

A slow start but stellar finish

There were some technical issues at Mettrr which made slow going at first. Once fixed I was blessed to have good communications and responsiveness from Anais and others that made the experience deserve full stars.

Friendly and good listeners.

12 de julho de 2019
Opinião espontânea
Classificada 5 em 5 estrelas

Not a scam website

The customer service was really helpful. To be honest I expected this to be a scam but I was surprised by the professionalism the people display!

10 de julho de 2019
Opinião espontânea
Classificada 4 em 5 estrelas

Fast and professional

Fast, professional and responsive. They worked with me until website went live in May and they are still helpful to tidy it up. Websites are not done in 1 day I have come to learn and the owner needs to spend time with the builders to customize your needs

22 de junho de 2019
Opinião espontânea

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