Mettrr Opiniões 

Resposta da Mettrr

13/05/2019

Thanks for the review Julie - We will reach out to you and make sure we have got that name right for you - we understand how important that is. Glad you have enjoyed the Mettrr customer service.

Mettrr HQ

Resposta da Mettrr

13/05/2019

Thanks for the review Jackie, we will keep working hard for your business.

Mettrr HQ

Resposta da Mettrr

13/05/2019

Thanks Fran, we are so happy to read your review, it means a lot to us.

We will work hard to keep on delivering that service you love.

Mettrr HQ

Resposta da Mettrr

13/05/2019

Thanks for the great review - always makes our day when we make our customers happy!

Mettrr HQ

Resposta da Mettrr

13/05/2019

Hi Phillip, firstly I am glad that our customer service is something that you have enjoyed.

I'll give some positive news for you, Google Analytics is possible with the website - we just need your GA code (just email that to hello@mettrr.com).

It sounds like we haven't done a good enough job of explaining our service to you - a lot of our customers do not always have a very strong design view and do not have the time to build their own site - so this is where we add value by doing all of this for them.

For our customers that have a very strong design view - our service can feel a little hemmed in, but we do have flexibility and this flex increases as we develop our product.

I'm glad though that you can see the value for a startup and will find this useful for your first year. If our product continues to develop at the speed we are working, we may still be an option for you at the end of that period.

Let me just deal with those features you couldn't have:

- Uploading documents: Having a place to upload documents would mean that you would need a database sat behind the website, there would need to be some integration work on top of this, which makes this feature costly and not basic - not something that we offer currently.

- Downloading documents - we do have a feature that we can store documents for you and include links for your customers to click and download them - again, please email those documents to hello@mettrr.com and we will create a download link for you.

Thanks for your honest review and I hope we continue delivering that high level of customer service.

Mettrr HQ

Resposta da Mettrr

29/04/2019

Hi Daniel, thanks for the review - means a lot to us here at Mettrr. We'll continue to be on hand to support you as your business grows.

Resposta da Mettrr

26/04/2019

Dear Mr Singh, I'm sorry you seem to have not had the experience you desired.

I have looked into your account and situation and will deal with each of your points.

- I am a web developer but used Mettrr so I could focus on other core areas

This could be the crux of your experience with Mettrr. Our service is here for people who do not have web development skills. We build uncomplicated, fast loading, beautiful websites that look great on all devices. However, anyone that is a web developer would most likely become frustrated that they did not have the control over design and functionality.

- METTRR made my webpage live without my consent

We sent you an email saying "Your website is now ready" and you then clicked to publish the website. You then asked us to put the website into maintenance mode which we did.


- I had to move my domain elsewhere. They charged me around £500 for such a rubbish website.

You did not have to move - you chose to move your website. We charged you £500 for a website that carried out exactly what you asked for in your initial call.

You then submitted zero change requests to your website over 10 months.


- METTRR Communication is extremely poor

We sent all necessary email comms which you opened and viewed.
We called you three times to help you become familiar with the website and how the changes process works - you did not answer - we left voicemails.
We responded immediately to your two inbound emails in 10 months.

- Now i have to pay them even though i moved the webpage elsewhere

You have to pay because you are in a 12-month contract that you requested to cancel after 10 months of zero requests.

- "im homest but the same.cannot be said for METTRR who are very underskilled." (sic)

If you are unhappy with our service that is one thing - but to claim we are dishonest is not acceptable. We provided a professional website which met all your requirements - you submitted zero change requests so we did not change anything for you. That is a) not dishonest and b) not underskilled.


All in all Mr Singh, I cannot see that Mettrr could have done too much more to improve your experience given that to me it seems you were not a Mettrr customer - by that I mean our service is not designed to be used by web developers who will understandably become frustrated that they cannot code the site themselves.

Our service is aimed at the millions of people who do not possess web development skills and our customers greatly appreciate the website we produce for them. We wish you all the best in your future endeavours.

Mettrr

Resposta da Mettrr

26/04/2019

Thank you Edward for your kind comments - this means a lot to us at Mettrr.

We look forward to supporting your business as it grows.

Mettrr

Resposta da Mettrr

26/04/2019

Dear Helen,

I'm sorry you have not enjoyed your Mettrr experience.

Our standard website package is 5 pages - Extra pages are normally a chargeable extra. Our employee saw that having an extra page may help your design and made the decision to give this to you for free.

This type of judgment call, is normally something that is appreciated by customers rather than becoming the subject of a poor Trustpilot review.

I am pleased that you were able to get the 6-page website you needed, and wish you the best with your business.

Mettrr

Resposta da Mettrr

25/04/2019

Hi Kassandra,

We recognise there have been service shortfalls with creating a website suited to your business and also within the 48 hours we promised - Our team spent a lot of time trying to rectify issues for you but for this initial failing, we are sorry.

We can see that this was related to the email address used at the time of purchasing. The email you used was one linked to your domain - so when you transferred the domain to Mettrr, you no longer had access to the email. This is what caused the delay - your website was built within 48 hours but you were unable to see the notification until we gained your personal email to send you the details on accessing the website.

- Domain Locked

The day your domain was transferred in to us it was locked for 60 days - This is a rule that is set by the regulator, The Internet Corporation for Assigned Names and Numbers (ICANN). That lock will apply to any .com domain and it is not something we, or any other provider can change. You transferred in the domain

Under no circumstances does Mettrr hold any customer ‘hostage’ - we are subject to the international laws of domains. I can see from whois.com that the last update was on 4th February 2019, which means the domain lock will be released on 5th May 2019.

As soon as that happens we will provide the EPP code for you to transfer to your new provider.

- 12 month contract

The terms of the 12-month agreement were outlined in the call when you on the day you joined Mettrr. The email to launch the website also includes this.

- Loss of SEO
At most your website would have been down for 3-4 weeks, this is not long enough to do any long-lasting damage to SEO.

- Non-existant customer service

Our customer service is available 10am - 6pm CST and you can also email hello@mettrr.com. We have a dedicated team and I can see that they have been in contact with you several times over the last two months.

- Website design & content
We initially had you in the beauty product sector which is why our team wrote about soaps and other products and this drove imagery. This was corrected within our first conversations with you once the website was live. We created a new sector for you and wrote specific content and provided imagery based on this.

I hope this helps clear up any confusion you may have had. Our focus continues to be helping our customers build better businesses so a manager will contact you directly about the next steps with your account.