MGN Builders MerchantsOpiniões 

35
TrustScore: 4 em 5

3,9

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Classificada 5 em 5 estrelas

This isn’t your average builders merchants! the most accommodating and friendly team of staff of any merchants I’ve ever been to. They go above and beyond for their customers and I can’t recommend the... Ver mais

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Classificada 5 em 5 estrelas

I have had very good experience with this company. They deliver punctually and listen to instructions very well. Their prices are good and delivery is excellent. I have used this company a number of t... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Great service from the team, every staff member is very approachable and always ready to help. Gem who is the gentleman that has been mainly assisting with my orders has always been very professional... Ver mais

A empresa respondeu

Classificada 1 em 5 estrelas

Everyone who works here and at the Woodford branch is useless, rude, and unwelcoming. How any of you have a job in customer service or facing the public is beyond me. Ran by absolutely incompetent mem... Ver mais

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Informações sobre a empresa

  1. Fornecedor de materiais de construção
  2. Loja de materiais de construção

Escrito pela empresa

Welcome to MGN Builders Merchants, your premier destination for all your building material needs. As your local builders merchants online store, we take pride in offering quality yet affordable building materials coupled with exceptional customer service. At MGN, we go the extra mile to ensure your satisfaction, providing prompt and free delivery of your building materials, along with guaranteed low trade prices. Whether you're embarking on a small DIY project or overseeing a large-scale construction endeavour, MGN has you covered. Our extensive range of building materials online caters to all your requirements, from fence panels to essential construction products. With two conveniently located branches in Romford and Woodford, accessing top-notch building materials has never been easier. As one of London's leading building materials suppliers, MGN Builders Merchants maintains a well-stocked builders yard to ensure you receive your materials on time, every time. Trust MGN for all your building material needs, and experience excellence in both product quality and customer service.


Informações de contacto

3,9

Bom

TrustScore: 4 em 5

35 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

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(35)

13 opiniões nos últimos 12 meses

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Classificada 1 em 5 estrelas

I previously placed a large order with…

I previously placed a large order with MGN and overall had a good experience. The products were as expected and customer service was helpful. My only issue at the time was that the website repeatedly emptied my basket during the ordering process, which was frustrating.

More recently, I contacted the company to place a smaller order and was disappointed to be told that I would need to increase my order value to over £200 and pay a minimum delivery charge of £30. I was also advised that deliveries are only made when they are already delivering in the area.

While I understand businesses have delivery policies and minimum order requirements, this made it difficult for smaller customers to place orders. My previous experience was positive, but the current ordering and delivery restrictions may not suit those looking to make smaller or add on purchases.

3 de junho de 2026
Opinião espontânea
Classificada 5 em 5 estrelas

We were served by Alex at MGN romford

We were served by Alex at MGN romford. We are very happy with the service provided by him. He went through with us all the material we needed and guided us through.
Will definitely by coming again.

7 de março de 2026
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Resposta da MGN Builders Merchants

Thank you for your kind review!
We’re really pleased to hear that Alex was able to help you and guide you through the materials you needed.

Providing knowledgeable service and making sure our customers get the right products for their projects is exactly what we aim for.

We look forward to welcoming you back to MGN Romford soon!

— The MGN Builders Merchants Team

Classificada 5 em 5 estrelas

Highly Recommended Builders Merchant

Great experience with MGN Builders Merchants. Wide range of building materials, competitive prices, and very helpful staff. Orders were processed quickly and delivery was on time. Definitely a reliable supplier — will use again.

4 de fevereiro de 2026
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Resposta da MGN Builders Merchants

Thank you for the great feedback!
We’re really glad to hear you had a positive experience with MGN Builders Merchants and that our team, pricing, and delivery met your expectations.

We appreciate your support and look forward to helping you again on your next project.

— The MGN Builders Merchants Team

Classificada 5 em 5 estrelas

What great service!

What great service! The guys were really friendly and helped me find the bits I needed. And helped me load up the car too. Made everything so much easier. I'd definitely recommend them. Thank you! Anne

8 de janeiro de 2026
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Resposta da MGN Builders Merchants

Thank you for your lovely review, Anne! 😊
We’re really pleased to hear our team was able to help you find everything you needed and assist with loading the car as well.

We truly appreciate your recommendation and look forward to seeing you again at MGN Builders Merchants.

— The MGN Builders Merchants Team

Classificada 5 em 5 estrelas

This isn’t your average builders merchant

This isn’t your average builders merchants! the most accommodating and friendly team of staff of any merchants I’ve ever been to. They go above and beyond for their customers and I can’t recommend them highly enough. They all genuinely care about their customers, my new ‘go to’ store

3 de dezembro de 2025
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Resposta da MGN Builders Merchants

Thank you for such a fantastic review! ⭐
We’re really pleased to hear that our team made such a positive impression and went the extra mile to help.

Looking after our customers and making sure they get the right support is something we truly care about, so your feedback means a lot to us.

We’re delighted to be your new go-to store and look forward to seeing you again soon!

— The MGN Builders Merchants Team

Classificada 5 em 5 estrelas

I ordered products on the 29th of…

I ordered products on the 29th of October 2025, I spoke with a couple of colleagues the week before, as I wanted same delivery - and they were very helpful.

I spoke with a female and a male, who I have to say, listened to my enquiry and dealt with it promptly - so that was greatly appreciated.

I ordered the products, and the professonalism, of dealing with my call, when I called them to confirm the delivery and when it would arrive, was exceptional.

I always give good feedbacks, where its due, and they were very pleasant.

However, the only issue I have, is I have 3 full lengths skirting boards, in my kitchen which are of no use, and for me to return then, I would lose out.

If in the future, you can possibly have a return collection policy, where it wont cost as much - this would be greatly appreciated.

29 de outubro de 2025
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Resposta da MGN Builders Merchants

Thank you for your detailed review and for taking the time to share your experience.

We’re really pleased to hear that our team was able to assist you promptly and professionally, and that your order and delivery went smoothly. Your kind words about our staff are greatly appreciated.

Thank you as well for your feedback regarding the return collection policy. We understand your point and will certainly take this into consideration as we continue improving our service.

We hope to assist you again on your future projects.

— The MGN Builders Merchants Team

Classificada 1 em 5 estrelas

I am absolutely disgusted with the…

I am absolutely disgusted with the behaviour of one of your employees who drives a Tesla and parks down Hammond’s Lane in Brentwood every evening. This individual clearly believes they own the public road and has taken it upon themselves to dictate who can and cannot park there. Let me remind you — this is a public road, not MGN property, and certainly not his personal driveway!

He is known for being rude and aggressive to local residents, including elderly people who have lived there for years. People have been told how to park, found rude notes left on their cars, and been spoken to in a completely unacceptable manner — all from someone wearing an MGN uniform. It’s disgraceful behaviour and completely unprofessional for someone representing your company.

To make matters worse, this man continually complains there aren’t enough spaces, yet takes up two whenever it suits him. If the spaces are full, he uses a driveway he has access to, but complains if anyone else parks in “his” spot. Stop being selfish if you have access to a driveway then use that and let some others use the public road, the whole road is talking about the selfishness. He even uses his car to block spaces for friends — and then criticises others for doing the same. The hypocrisy is astonishing.

This behaviour has left elderly residents upset and anxious about parking on their own road. MGN needs to take responsibility and train staff properly on manners, respect, and how to behave when representing your company in public.

Sort it out, MGN. You should be ashamed to have someone like this acting as a reflection of your business.

1 de outubro de 2025
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Resposta da MGN Builders Merchants

Hello Fred,

Thank you for bringing this to our attention. We take all reports of unprofessional behaviour very seriously and would never want any member of the public to feel disrespected or uncomfortable due to the actions of someone associated with MGN.

Please note that this situation does not relate to any customer interaction or service provided by MGN Builders Merchants, but we are nevertheless reviewing the matter internally to ensure that our values of respect and professionalism are upheld at all times.

If you would like to share further details privately, please contact us at eb@mgnbm.co.uk
so we can investigate this appropriately.

Kind regards,
MGN Builders Merchants Team

Classificada 5 em 5 estrelas

Exceptional delivery guy

Danny the delivery guy who delivered to us today was so polite and helpful. His manners went beyond helpfulness.

30 de setembro de 2025
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Resposta da MGN Builders Merchants

Hi Rose,

Thank you so much for your kind feedback! We’re delighted to hear that Danny made such a great impression — we’ll be sure to share your message with him and our delivery team.

Your appreciation means a lot to us, and we’re glad to know our service continues to make a positive difference.

Kind regards,
MGN Builders Merchants Team

Classificada 5 em 5 estrelas

Material is very reasonable price

Material is very reasonable price, delivery 100% same day. Alex at MGN has been very professional. Highly recommend MGN for building materials

23 de setembro de 2025
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Resposta da MGN Builders Merchants

Thank you for your kind words Pertit! At MGN Builders Merchants www.mgnbm.co.uk we are committed to offering competitive prices on building materials along with fast, same-day delivery. Our team takes pride in providing professional, reliable service and ensuring our customers always find the products they need for their projects.

Classificada 5 em 5 estrelas

Fantastic Service

Fantastic Service 5 stars, great team at Romford and everything always great prices and always in stock...

23 de setembro de 2025
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Resposta da MGN Builders Merchants

Thank you for your 5-star review Mike ! We are delighted you are happy with the service, prices, and product availability at MGN Builders Merchants. Our team always works hard to keep a wide range of building materials in stock — from bricks, timber, cement, and aggregates to landscaping, tools, kitchens, and bathrooms — so customers can rely on us for every project.

Classificada 5 em 5 estrelas

Excellent and professional service

Excellent and professional service. Had issue with one of the items and staff there very helpful and efficient. Good range of products! Would shop again

23 de setembro de 2025
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Resposta da MGN Builders Merchants

Thank you for your kind feedback Marius! We are glad our MGN Builders Merchants team could help resolve the issue quickly. At MGN Builders Merchants, we always aim to provide excellent service, expert advice, and a wide range of building materials — from timber and bricks to cement, landscaping, kitchens, and bathrooms. We look forward to welcoming you back for your next project.

Classificada 5 em 5 estrelas

Great products all staff are friendly…

Great products all staff are friendly especially Mike always very polite and very helpful lots of products

23 de setembro de 2025
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Resposta da MGN Builders Merchants

Thank you for your feedback! At MGN Builders Merchants (www.mgnbm.co.uk
), we are proud to offer a wide range of quality building materials and ensure our customers receive friendly, professional service from our team. Delighted to hear Mike and the staff made your experience a positive one!

Classificada 5 em 5 estrelas

The best builders merchant by mile

The best builders merchant by mile! Great service friendly approach with personal touch! The only shop I go! 👏

23 de setembro de 2025
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Resposta da MGN Builders Merchants

Thank you, Edmond! We are thrilled to hear your kind words. At MGN Builders Merchants www.mgnbm.co.uk We work hard to provide great prices, quality building materials, and a friendly, professional service. Delighted to be your first choice builders’ merchant!

Classificada 5 em 5 estrelas

Very good service

Very good service

12 de julho de 2025
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Resposta da MGN Builders Merchants

Thank you, Tahir! We’re glad you had a very good experience with MGN Builders Merchants we’re committed to providing excellent service and a wide range of quality building materials for all your projects.

Classificada 5 em 5 estrelas

Great service from the team

Great service from the team, every staff member is very approachable and always ready to help. Gem who is the gentleman that has been mainly assisting with my orders has always been very professional and helpful. His knowledge about the products is impeccable. He always receives me with a nice smile and likes to support with knowledge on special offers also shared to help the customer. Finally I’ve had fantastic drivers also delivering my orders, David and Grant were both nice and professional. All I would like to say is that we have a great company with great staff in Orpington.

2 de julho de 2025
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Resposta da MGN Builders Merchants

Thank you for your detailed feedback! We’re delighted to hear such positive comments about our team members Gem, David, and Grant. At MGN Builders Merchants we take pride in offering professional advice, reliable delivery, and friendly customer service. Your recognition of our Orpington branch means a lot to us. For more information on our full range of building materials, please visit www.mgnbm.co.uk
.

Classificada 1 em 5 estrelas

Refused for exchange/information not accurate

When buying on website information is not accurate and looks hide.
Specially for nonrefundable material.
When buying in store none of the consultants mentioned about specific material refund/return/exchange status before buying/payment process.
The customer can find this information only if the product has been paid in full on the physical printed invoice paper.
When I asked for exchange (materials), I was refused even if the product had been collected 7 days ago.

7 de junho de 2025
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Resposta da MGN Builders Merchants

Thank you for sharing your feedback, Vadim. We’re sorry to hear about your experience. At MGN Builders Merchants we aim to provide clear information on all our products, including refund and exchange policies.

For certain building materials, such as non-refundable or custom-ordered goods, our policy is clearly stated on invoices and in our terms and conditions. We understand this may not have been clear enough at the time of purchase and will review how this information is displayed both online and in store to improve transparency. Please contact our customer service team via https://www.mgnbm.co.uk/contact/
so we can look into your case further and assist you directly.

Classificada 1 em 5 estrelas

Cannot believe their driver of the…

Cannot believe their driver of the Tesla car was disgusting enough to call my 68 year old mother extremely disgusting and vile insults at the set of traffic lights in Brentwood. The male was a middle aged man with a thin receding hairline. He spent the journey from Harold Hill to Brentwood flashing his lights and using horrible hand gestures because my mother (who was going the speed limit) wouldn't speed.

It was very sad of the man his age to have music extremely loud like youths (that he certainly was not) but it was turned down at the lights to say (and I have extremely dulled this down due to the foul language) "speed up or move out my way". He then laughed in her face when she was visibility shaken and then he then was speeding off. It was a busy area that a lot of people were clearly disgusted at his behaviour.

As someone with my own successful company I would be disgusted if my staff acted like this and I will make sure all my customers are aware to avoid such a vile company. Hope he is happy that he has scared a old lady to not want to drive again.

His arrogance he has must mean he is a owner of the company so I want everyone to know how horrible the company is. When speaking to them regarding this on the phone they didn't care. Registration plate F14 MGN

15 de maio de 2025
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Resposta da MGN Builders Merchants

Dear Barry,

We are truly sorry to hear about the distressing experience your mother had on the road. Please know that we take this matter extremely seriously, and we would never condone such behaviour from any representative of our company.

Following your report, we have thoroughly investigated the incident, including reviewing footage from the Tesla vehicle matching the description and registration number provided. However, we were unable to find any conclusive evidence of the incident as described.

To help us continue our investigation and take the appropriate steps, could you please reconfirm the exact date and approximate time when this occurred? Any additional details you can provide would be greatly appreciated.

Again, we sincerely apologise for the upset caused and are committed to resolving this matter with the seriousness it deserves.

Kind regards,
MGN Builders Merchants Team

Classificada 1 em 5 estrelas

Being lied to and accused of being a lier

I been using Mgn for sometime know my company buy property and do renovations on them and as so each property has its own account, we obtain this new property and it need a bit of work on it I ask if I could get first delivery as it was on a bad road and I could only obtain the parking spaces need to off load for a short time the sales offered me a date which was a week away, so on the day I obtained 2 spaces for the lorry to unload I hired 2 men to move the stuff 9:00 I phones and was told lorry’s in yard, 10:00 phoned again and was told lorry was on way from Woodford to load up in there yard, 11:00 phones and was told lorry would get here soon at 12:00 I sent the 2 blokes home phoned up and the man on the phone said I was lieing and I was a very small account and there will be no delivery on first run for me then went on to tell me I should be patient and stop phoning up, the lorry turned up at 13:00 with no where to park, I have told all my trades men to never use Mgn again and have set up a account with b and q.

12 de abril de 2025
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Resposta da MGN Builders Merchants


Dear Jamie, we're Sorry to hear about your experience

Thank you for reaching out and sharing your experience. We’re truly sorry to hear about what happened with your delivery and the way you were spoken to — this is not the level of service we aim to provide at MGN.

We completely understand how frustrating it must have been, especially after making arrangements with parking, hiring extra help, and planning your day around the promised delivery time. We also take any accusations or unprofessional communication from our team very seriously.
To help us investigate and resolve this properly, could you please send us your account number or the address related to the delivery? You can email this information directly to eb@mgnbm.co.uk, and we’ll make sure a member of our team gets in touch as soon as possible.

We sincerely apologise again and hope we’ll have a chance to restore your confidence in MGN.

Kind regards,
MGN Builders Merchants

Classificada 5 em 5 estrelas

I have had very good experience with…

I have had very good experience with this company. They deliver punctually and listen to instructions very well. Their prices are good and delivery is excellent. I have used this company a number of times, instructing them to call before delivery. so that I could point out the precise spot. They did just that, contrary to other builders merchants who promise you to call but they don't. I will keep using this company as I am satisfied with their materials and services. Thank you

10 de outubro de 2024
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Resposta da MGN Builders Merchants

Thank you, Robin, for sharing your positive experience with MGN Builders Merchants. We’re delighted to hear that our punctual delivery, attention to detail, and excellent prices have met your expectations.
We always aim to provide reliable building materials and professional service that customers can depend on. Your continued trust means a lot to us, and we look forward to supporting your future projects with the same level of care and efficiency.

Classificada 3 em 5 estrelas

Issues still not addressed

After reading these reviews it's clear they Havnt got their house in order, I won't be buying my flooring boards here.

24 de janeiro de 2025
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Resposta da MGN Builders Merchants

Thank you for your feedback, Tom.
Thank you for your feedback. We’re sorry to hear about your experience and understand your concerns. Our selection of floorboards comes from leading UK timber suppliers, and we ensure it’s of the highest quality. You can browse our range here https://www.mgnbm.co.uk/timbers-joinery/flooring/timber-floorboards/.
We’re always working to improve, and we’d love the chance to make things right. Please get in touch with us and we’ll do our best to resolve this.
Best regards Tom
MGN Builders Merchants

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