Sam was especially great! Answered all my questions, showed me pieces I was interested in and very patient as I live in Devon. My in-laws live in Kingsthorpe so we come up to Northampton every few mon... Ver mais
A empresa respondeu
Embora não verifiquemos reivindicações específicas uma vez que os autores têm direito a ter a sua opinião, podemos classificar as opiniões como "Verificadas" quando conseguimos confirmar a ocorrência de uma interação com a empresa. Saber mais
Para proteger a integridade da plataforma, todas as opiniões na nossa plataforma (verificadas ou não) são analisadas pelo nosso software automatizado 24 horas por dia, 7 dias por semana. Esta tecnologia foi concebida para identificar e remover conteúdos que violam as nossas diretrizes, incluindo opiniões que não se baseiam numa experiência real. É possível que não consigamos dar conta de tudo, pelo que poderá sinalizar alguma coisa que ache que nos possa ter escapado. Saber mais
Leia as opiniões dos outros
First time dealing with Michael Jones Jewellers. I bought a Longines Conquest Chronograph Ski Edition watch online. The process was simple and stress free. Delivery was quick and I had updates at ev... Ver mais
A empresa respondeu
I visited the Banbury shop today to purchase a Rolex, I was attended to by Owen, he was very helpful and had great knowledge of the product. He made the purchase very easy and pleasant experience, so... Ver mais
A empresa respondeu
Fantastic service, asked about the watch before I bought is as it was listed as ex-display. Received an email within hours stating that there were no marks or signs of wear so I completed the purcha... Ver mais
A empresa respondeu
Informações sobre a empresa
Sobre Michael Jones Jeweller
Escrito pela empresa
Michael Jones Jeweller is an independent, cooperative-run jeweller and Official Rolex Retailer, with luxury showrooms in Northampton and Banbury.
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
With a proud heritage and a passion for fine jewellery and watchmaking, the business is dedicated to helping customers celebrate life’s most meaningful moments — from engagements and weddings to personal milestones and special occasions.
Their carefully curated collections feature some of the world’s most prestigious brands, including Rolex, OMEGA, TAG Heuer, Breitling, Tudor, Gucci, Longines, Zenith, Raymond Weil, and Seiko, alongside renowned jewellery houses such as FOPE, Fabergé, Georg Jensen, and Gucci. In addition, Michael Jones Jeweller offers beautifully crafted in-house collections, ensuring there is something to suit every style and occasion.
Alongside these exceptional products, Michael Jones Jeweller provides a range of specialist services, including bespoke jewellery design, wedding and engagement ring consultations, jewellery repairs, watch servicing, and valuations. Their experienced and knowledgeable team is committed to offering expert guidance and a personalised experience, whether in-store or online.
At the heart of the business is a dedication to quality, craftsmanship, and customer care. From the moment a customer begins their journey to long after their purchase, Michael Jones Jeweller strives to deliver a seamless and memorable experience built on trust, expertise, and attention to detail.
Visit Our Website Contact Us
Informações de contacto
1 Gold Street, NN1 1SA, Northampton, Reino Unido
- 01604 632548
- enquiries@michaeljonesjeweller.co.uk
- michaeljonesjeweller.co.uk
4,9
Excelente
316 opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 100% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Brilliant service
Brilliant service. Stacie was amazing. Watch delivered on time. Would recommend to anyone.
10 de fevereiro de 2026
Resposta da Michael Jones Jeweller
Thank you so much for taking the time to leave us such a kind review! We are absolutely thrilled to hear that you had a brilliant experience with us. I’ll be sure to pass your praise along to Stacie, she’ll be delighted to know she made your experience so positive. We really appreciate the recommendation, and look forward to welcoming you again soon.
Professional & good service/ price
Professional, confident and knowledgeable staff & service.
Good price and swift repair..
29 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you so much for your kind words! We’re delighted to hear that you had a great experience with us. Providing high-quality service at a fair price is exactly what we strive for. We really appreciate you taking the time to share your feedback and hope to assist you again in the future.
Excellent service. Highly recommend
Excellent service. Item gift wrapped on arrival. Was not expecting that. Lovely cards from them also. Would defendantly use them again.
10 de fevereiro de 2026
Resposta da Michael Jones Jeweller
Thank you very much for your feedback! We're so pleased to hear that you enjoyed the gift wrapping and that you're happy with the service you received. We look forward to assisting you again in the future.
Professional and Courteous with a great…
Professional and Courteous with a great range of quality watches.
Great communication, would thoroughly recommend.
4 de fevereiro de 2026
Resposta da Michael Jones Jeweller
Thank you for your kind review! We’re delighted you enjoyed the selection and found the communication clear and helpful. Your recommendation is very much appreciated, and we look forward to welcoming you back again soon.
Staff were very friendly and helpful…
Staff were very friendly and helpful and it was just a very easy and nice experience.
7 de fevereiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased to hear your visit felt easy and enjoyable, and that the team made you feel well looked after. We look forward to welcoming you back again soon.
Always welcoming
Always welcoming, polite and happy to see you when you visit the store, everyone is very knowledgeable and take time to explain if required..
6 de fevereiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for your lovely feedback. We’re really pleased to hear that each visit feels relaxed and informative, and that the team takes the time to ensure you feel comfortable and well supported. We truly appreciate your continued support and look forward to welcoming you back again soon.
Resposta da Michael Jones Jeweller
Thank you for your feedback — we’re delighted you were happy with the service and look forward to welcoming you back again soon.
Brilliant service from Michael Jones…
Brilliant service from Michael Jones Jeweller. They repaired a bracelet clasp for me with care and precision. The team are always professional, friendly and clearly highly skilled gold and silversmiths. The showroom on Gold Street is lovely, and the repair pricing was very fair for the quality of work. It’s great to find a jeweller who combine craftsmanship, honesty and great customer service. Highly recommended.
31 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for such a thoughtful review. We’re delighted you were pleased with the repair and felt confident in the care and skill of the team. It’s especially lovely to hear that the craftsmanship and customer service stood out to you.
Your recommendation truly means a great deal to us, and we look forward to welcoming you back again whenever you need us.
A very friendly team that were patient…
A very friendly team that were patient and provided accurate and relevant information.
31 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for your kind feedback. We’re so pleased to hear the team took the time to support you with clear and helpful guidance. We really appreciate your comments and look forward to welcoming you back again soon.
The young lady I dealt with was so…
The young lady I dealt with was so informative and patient with me didn’t really know what I wanted but was guided to make an informed decision.
31 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased to hear our team took the time to guide you with care and helped you feel confident in your choice. It’s always our aim to make the experience relaxed and informative, and we look forward to welcoming you back again soon.
Excellent service delivered with kindness
Not only Charlie, but all the staff I encountered during my two visits to your Banbury branch, were absolutely wonderful. The level of service was excellent and I'm so very pleased with the results of replating my engagement ring. More importantly, however, is how much care and attention your staff demonstrated. I had previously had a terrible experience (with another jeweller) when my rings were sent off for replating. I explained to Charlie how an entirely different ring - different setting, different stone even - had been sent back as the jeweller had broken mine during the process, and how that had made me extremely reluctant to trust my rings to anyone else over the last decade. Charlie patiently explained the whole collection, replating work and delivery process Michael Jones uses, including that nothing is sent via the post or a courier, instead it is personally delivered to your jeweller at the Northampton branch by a member of staff and then personally brought back to Banbury by another member of staff. Such a relief - and so lovely for my very real concerns to be taken seriously and approached with kindness. I will certainly bring my rings back to MJJ in future!
31 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you so much for sharing such a heartfelt review. We’re truly grateful you trusted us with something so precious, especially after a past experience that understandably left you feeling anxious. It means a great deal to hear that Charlie and the Banbury team took the time to explain the process clearly and, most importantly, treated your concerns with the care and kindness they deserved.
We’re delighted you’re pleased with the service and that the experience helped restore your confidence. Your trust is incredibly important to us, and we look forward to welcoming you back whenever you need us in the future.
Jewel of Banbury high street!
We were fondly greeted by Simon, the Sales advisor, who made us feel very welcomed.
We were given a brief overview of the history the company, which was very informative.
Simon certainly was highly knowledgeable regarding our personal Jewellery.
He was attendative to all our probing questions.
It certainly was a pleasure to have spent valuable time in Simon's company.
We would strongly recommend Micheal Jones Jewellers
for that personal touch.
Many thanks,
David, Karen
30 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for your kind and thoughtful review. We’re delighted to hear Simon made you feel so welcome and that his knowledge and approach added to your experience. It’s wonderful to know the personal touch made such a positive impression.
We truly appreciate the recommendation and look forward to welcoming you back again soon.
Fantastic Team
The team are knowledgable, there is no hard sell and I think your success is based on building relationships with clients. I come back time and time again and recommend you to all my friends. It is a great formula to get repeat business. Whether it is purchasing a grail watch, a jewellery repair, or simply advice, I feel I can just pick up the phone to get the help I need. Owen is fantastic. He is knowledgeable, understands the brands and you feel like you are talking to someone who knows what they are talking about. So many other jewellers I find I know more than the young salesmen trying to get a sale, as I do my own research as watches are my passion. Owen knows what he is talking about and I appreciate being able to discuss a product in detail. You have a good team and I value the relationship I have with them.
You are all nice people too, you remember what my interests are, my dogs, job etc. Your staff take an interest in clients and again it makes you feel valued and part of a family.
30 de dezembro de 2025
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you so much for sharing such thoughtful feedback. It means a great deal to hear how much you value the relationships we build and the trust you place in our team. We’re delighted that you feel supported whether you’re seeking advice, a repair, or something truly special, and that Owen’s knowledge and passion have made such a positive impression.
Your loyalty, recommendations, and kind words about the team really do mean everything to us. We’re grateful to be part of your journey and look forward to continuing that relationship for many years to come.
Friendly staff and great service
Friendly staff and great service. Repairs undertaken quickly at sensible price
23 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for your kind feedback. We’re delighted you were happy with the service and that the repair was handled efficiently and fairly. We really appreciate your support and look forward to welcoming you back again soon.
I bought a ring in the sale
I bought a ring in the sale . I have never bought anything from this shop before and the ring was beautifully wrapped so impressed. I also had to amend the address details prompt reply and it was rectified. The ring was just like the image . First time buyer and you seriously impressed me . I would definitely recommend and buy again . Just perfect . Thank you
21 de janeiro de 2026
Resposta da Michael Jones Jeweller
Thank you so much for your lovely review! We’re delighted your first experience with us made such a great impression, from the presentation to the support with your delivery details. It’s wonderful to hear the ring was exactly as you hoped. We truly appreciate the recommendation and look forward to welcoming you back again soon.
The staff are so friendly and helpful…
The staff are so friendly and helpful it’s always a pleasure to visit the shop in Banbury..
7 de janeiro de 2026
Opinião espontânea
Resposta da Michael Jones Jeweller
Thank you for your kind words. We’re so pleased to hear you always enjoy visiting our Banbury shop — the team will be delighted to know they make each visit a pleasure. We look forward to welcoming you back again soon.
Prompt delivery
Prompt delivery
Beautiful packaging
Lovely quality
Phone call prior order, adviser was very helpful
20 de janeiro de 2026
Resposta da Michael Jones Jeweller
Thank you for your lovely feedback. We’re so pleased everything went smoothly! It’s great to hear you were happy with the quality and presentation, and we look forward to welcoming you back again soon.
Disappointed this time round.
I’m sorry to have to write this, but unlike my own personal experiences with Michael Jones in Banbury, when my wife went to pick up her necklace last Wednesday (which I had purchased for her birthday) I was informed that the sales person in question (who was a younger male) seemed at best disinterested in the transaction or her customer experience. He mumbled responses to her questions about the ability to return it if unsuitable, and didn’t offer to gift wrap the product or otherwise. There was absolutely no sense of occasion or affirmation that the piece would suit her, which is not what you’d expect from a high-end Jeweler. In addition, no receipt of the pickup / ownership was offered. I myself have purchased several pieces, including a Rolex Daytona, a Breitling Chronomat and a necklace in the past which was conducted with the expected level of service. This particular experience however fell way short of the mark, and I was very surprised to hear that she was disappointed.
20 de janeiro de 2026
Resposta da Michael Jones Jeweller
Thank you for taking the time to share this with us. I’m very sorry to hear that your wife’s experience when collecting her necklace fell short of expectations — particularly as it was for such a special occasion. That is certainly not the level of service we aim to provide.
I’m disappointed to hear that the interaction felt disengaged and that key touches such as clear communication, presentation, and reassurance were missed. Your feedback will be reviewed so it can be addressed and learned from.
We truly value your continued loyalty and the trust you’ve placed in us over the years, and I’m very sorry that this visit did not reflect your previous experiences. If you would like to discuss this further, I would be more than happy to speak with you personally.
Kind regards,
Natasha Pooley - Manager, Banbury showroom
Ordered on line unable to collect so it…
Ordered on line unable to collect so it was posted no hassle polite and helpful excellent customer care
19 de janeiro de 2026
Resposta da Michael Jones Jeweller
Thank you for your kind review. We’re pleased to hear your online order was handled smoothly and that our team made the process easy and stress-free for you. We really appreciate your feedback and look forward to assisting you again in the future.
Product
Product, price, delivery, website and packaging all very good. Top marks.
19 de janeiro de 2026
Resposta da Michael Jones Jeweller
Thank you for the great feedback — we’re delighted everything met your expectations. We really appreciate your support and look forward to welcoming you back again soon.
A Experiência Trustpilot
Qualquer pessoa pode escrever uma opinião na Trustpilot. As pessoas que escrevem opiniões têm direito a editá-las ou eliminá-las a qualquer momento. Estas opiniões serão exibidas enquanto uma conta estiver activa.
Contamos com uma equipa especializada e tecnologia inteligente para proteger a nossa plataforma. Descubra como combatemos opiniões falsas.
Leia mais sobre como processamos as opiniões na Trustpilot.
Aqui estão 8 dicas para escrever óptimas avaliações.
A verificação pode ajudar a garantir que são pessoas reais a escrever as opiniões que lê no Trustpilot.
Oferecer incentivos em troca de opiniões ou solicitá-las selectivamente pode distorcer o TrustScore, o que vai contra as nossas directrizes.