Milarosejewels 

Resposta da Milarosejewels

22/07/2025

Hi Hannah,

We’re really sorry to hear you’re disappointed, and we completely understand how frustrating this must feel. When something doesn’t meet expectations—especially when it’s bought as a treat or gift—it can feel like a letdown, and that’s the last thing we want for our customers.

To clarify your concern: our rings are plated, not solid silver, and we try to communicate this transparently on our product pages. That said, if the finish on your ring is already fading within a week, that’s not acceptable by our quality standards, and we’d love to look into this for you.

We also want to reassure you—and others reading this—that we’re a real brand, with thousands of happy customers who’ve shared their genuine experiences. While we’re not perfect, we take feedback seriously and work hard to put things right.

Please reach out to us via contact@milarosejewels.com so we can review your order and offer a solution that feels fair for you. We truly want you to feel heard and supported.

Warm regards,
Team Mila & Rose 💛

Resposta da Milarosejewels

22/07/2025

Hi Daniela,

We’re truly sorry to read how disappointed you feel, and we completely understand why you’re upset — no one wants to feel ignored or misled after placing an order. Your trust matters, and it's never our intention to let a customer feel this way.

We’d like to gently clarify that our customer care team does respond to all inquiries, but during peak periods our response time may be longer than usual. We know that's frustrating when you're hoping for a fast resolution, and we’re working hard behind the scenes to improve this.

While our products are crafted with care and presented transparently on our website, we understand that expectations may not always align — especially when emotions are high. That doesn’t make your experience any less valid, and we take all feedback seriously.

Please know that we’re not a scam. Mila & Rose is a registered business committed to safe and secure transactions, and we serve thousands of customers every month. We're happy to revisit your order and find the best solution together.

Can you please reach out to our support team again at [contact@milarosejewels.com]. A member of our team will prioritize your message personally.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

22/07/2025

Hi Chantal,

We’re truly sorry to hear how disappointed you felt — that’s never the experience we want for our customers. When something arrives and doesn’t match your expectations, it can understandably lead to frustration.

We do our best to ensure that our product photos and descriptions reflect what’s delivered, but we acknowledge that perception can vary — especially with jewelry, where lighting and detail play a big role. We appreciate you raising this, and we’re reviewing the listings mentioned to see where clarity can be improved.

As for our closing-down messaging, we’ve run seasonal and promotional clearances that reflect limited inventory, but we understand how this may feel unclear or repetitive. Your feedback helps us recognize how that might be perceived and will be taken seriously.

We’re glad to hear your issue was resolved, though we always prefer to make things right through our own team first. If there’s anything still unresolved or you'd like to share more, please reach out to us at support@milarosejewels.com. We’re always here to help and improve.

Warm regards,
Team Mila & Rose

Resposta da Milarosejewels

22/07/2025

Hi Hannah,

We’re genuinely sorry to hear how let down you feel — that kind of disappointment, especially when something doesn’t arrive as expected, is incredibly frustrating and we absolutely understand your reaction.

It sounds like the product you received didn’t meet your expectations in terms of design and quality. That’s never what we want for anyone who shops with us. While Mila & Rose is a UK-based brand, we work with trusted international fulfillment partners to ensure we can offer our designs at accessible prices. This is noted on our site, but we completely understand how that may come as a surprise if it didn’t match the expectations set during purchase.

We never want a customer to feel misled, and we're truly sorry that your experience felt this way. Many of our customers do return to us for meaningful gifts and everyday jewelry, but when things go wrong, our priority is to listen, learn, and help resolve it.

Please reach out to our customer care team at support@milarosejewels.com with your order number — we’d really appreciate the chance to make this right.

Warmly,
Team Mila & Rose

Resposta da Milarosejewels

22/07/2025

Hi there,

We're truly sorry to hear how disappointed you feel — your frustration is completely understandable, especially when expectations aren’t met and a gift or treat for yourself doesn't arrive as hoped.

You mentioned delays in delivery, sizing issues, and confusion around our returns policy. While we always aim to be as clear as possible, it’s clear we didn’t meet your expectations this time. To clarify: Mila & Rose is a small UK-based brand that works with a fulfillment partner overseas, which can impact delivery times during high-demand periods. Our website does state that promotional items (like many of our discounted offers) fall under a different return policy — but we completely understand how that can feel frustrating if this wasn’t clear upfront.

We want to reassure both you and anyone reading this that we’re not a scam. Thousands of women have ordered from us and left verified, positive feedback — but that doesn’t make your experience any less important. If something went wrong with your order, especially regarding quality or sizing, we’d love the opportunity to look into this further and make it right where we can.

Please reach out to our customer care team at support@milarosejewels.com with your order number — we’re here to help, not to hide.

Warm regards,
Team Mila & Rose

Resposta da Milarosejewels

21/07/2025

Hi Sarah,

We completely understand your frustration — especially when you’re ordering a gift for someone and it arrives late or damaged. That’s incredibly disappointing, and we’re genuinely sorry your experience didn’t match your expectations.

We want to be clear: this is not the kind of experience we aim to deliver. While most orders do arrive on time and in perfect condition, sometimes things go wrong in transit — and that’s on us to make right. We never want anyone to feel ignored or let down.

We also hear your concern around the packaging and refund process. For clarity: we do offer support for damaged items, and we’d like the chance to look into this further and offer a fair solution. That includes a full replacement or refund where appropriate.

Please reach out to us directly at contact@milarosejewels.com so we can help make this right. We're a small team, and while we may not always get it perfect, we truly care and will do our best to support you.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

20/07/2025

Hi Danielle,

We’re really sorry to read this — and we want to start by acknowledging how upsetting it must feel to receive something that doesn’t meet your expectations. When you’re excited for an order and it doesn’t align with what you hoped for, that can feel incredibly disappointing.

We never want anyone to feel ignored or dismissed. While we do use support tools to help manage volume, every message is reviewed by a real person. If it felt impersonal, that’s on us — and we’re truly sorry.

As for the quality concerns: we understand tastes and expectations can vary, and we respect that yours were not met. That said, we stand behind the legitimacy of Mila & Rose and the thousands of happy customers who have had positive experiences with us. Still, one unhappy customer is one too many — and we’re here to help if you’re open to it.

Please reach out to us at contact@milarosejewels.com so we can look into your order and find a fair resolution, together. You deserve to feel heard — and helped.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

19/07/2025

Hi Tina,

We’re really sorry to hear that you were so disappointed with your experience. When something doesn’t match expectations — especially after you’ve made a purchase in good faith — it’s completely understandable to feel upset and misled. We hear that frustration, and we take it seriously.

Just to gently clarify: Mila & Rose is a legitimate business, and we do our best to be transparent about our process, pricing, and fulfillment. We work with multiple production and logistics partners to keep things accessible for our customers — and while we’re proud of the thousands of happy customers we’ve served, we also know not every piece will be the right fit for everyone.

We’re truly sorry the rings didn’t feel worth what you paid. That’s never what we want. Quality perception can vary from person to person, but your feedback helps us keep improving — and we’re listening.

If you’re still open to resolving this, we’d love to make it right. Please reach out to us at contact@milarosejewels.com and a real team member (not a bot) will personally support you.

Warm regards,
The Mila & Rose Team