Milarosejewels 

Resposta da Milarosejewels

19/07/2025

Hi Angela,

We hear your frustration — when an order doesn’t meet expectations, especially after placing your trust in a brand’s story, it can feel deeply disappointing. We’re genuinely sorry that you had this experience with us.

Your concern about the quality of the jewellery is taken seriously. While many customers do enjoy our pieces, we completely understand that taste and expectations can differ. We never want anyone to feel they’ve wasted their money or been misled.

To gently clarify, Mila & Rose is a real and registered brand that partners with multiple fulfilment centers to meet demand. The message you saw reflects a genuine story, but we understand it may raise questions — especially when paired with an experience that didn’t meet your hopes. As for the reviews, customers are encouraged to leave feedback, both positive and critical, and we never remove or filter honest input.

We want you (and anyone reading) to know: we care about getting things right. If something feels off, our support team is here to help. Even if an item was bought during a promotional period, we’re always happy to look at fair options.

If you’d be open to continuing this conversation, please email us at contact@milarosejewels.com — a real person will respond with care and transparency.

Warm wishes,
The Mila & Rose Team

Resposta da Milarosejewels

19/07/2025

Hi Julia,

We completely understand your disappointment — when something arrives and doesn’t match your expectations, especially after looking forward to it, it can feel really frustrating. We're genuinely sorry to hear that this experience left you feeling this way.

To address your concern: we can see you received a bracelet you felt wasn’t what you hoped for. We do offer returns, but because your item was purchased during a promotional event, our current policy offers a refund to the original payment method minus a small restocking fee, or a gift card. That said, we never want anyone to feel stuck with a product they won’t use.

We want to gently clarify: Mila & Rose is a real and registered brand, and we work with trusted fulfilment partners across several locations to meet demand. While we understand it may feel misleading if you expected a different origin or policy structure, we never intend to misrepresent our process — and we’re constantly improving how we communicate that on our site.

Please know that our intention is never to frustrate or confuse — just to provide beautiful pieces that spark joy, and fair support when something doesn’t work out.

If you’d be open to it, we’d really like the chance to work this through directly with you. You can reach us anytime at contact@milarosejewels.com. A real person (not a bot) will be on the other end, ready to listen and find a solution you feel good about.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

19/07/2025

Hi there,

We’re truly sorry to hear how let down and frustrated you feel. When something you were excited to receive doesn’t arrive on time — and communication doesn’t give clear answers — that can feel incredibly upsetting. Your reaction makes sense, and we want you to know we hear you.

We’d like to gently clarify a few things for transparency. Mila & Rose is a registered and real brand, and we care deeply about our customers' experience. We’re not a scam, and we never intend to mislead. That said, it’s clear from your message that the experience didn’t meet your expectations, especially around the delivery process and how it was communicated.

To explain the delay: due to high demand and the structure of our fulfilment process, orders may be dispatched from our global warehouse network. While we do aim to reflect this in our shipping information, it’s clear from your review that we didn’t set expectations clearly enough — and that’s on us.

As for support emails: we do use a combination of team responses and automated updates to help keep customers informed. But when these don’t feel personal or helpful, it’s frustrating — and we understand how that can feel robotic or dismissive.

We never want anyone to feel ignored or misled. And while we do sometimes reach out regarding chargebacks to offer a direct resolution (to avoid delays), we fully respect your right to go through your bank if that’s what feels best to you.

If you’re open to giving us another chance to make this right, we’d love to speak with you directly at contact@milarosejewels.com. We’re here to listen — no scripts, just real people doing our best to learn and improve.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

19/07/2025

Hi Daisybird,

Thank you for sharing your experience. We’re genuinely sorry to hear how disappointed you feel — it’s completely valid to be upset when something doesn’t meet your expectations, especially when it was meant to feel personal or thoughtful.

Just to clarify gently for you and anyone reading along: Mila & Rose is a registered, legitimate small brand. Our story — including the founder’s journey balancing motherhood with building this business — is personal and real. Like many brands today, especially smaller ones, we work with international fulfillment partners to handle demand. That means some items are shipped from our global warehouse, which we do try to make clear in our shipping info.

We understand that the packaging and value you perceived didn’t match what you were hoping for, and that’s frustrating. Our pricing reflects the craftsmanship, design, and limited nature of our collections — but we also know taste and expectations vary. And when something falls short, we’re here to listen and support.

As for reviews: we work with Trustpilot’s verified system, which sometimes includes follow-up requests post-purchase. But we don’t hide negative feedback — and we encourage all our customers to speak openly. That transparency matters to us.

We’d really like the chance to resolve this with you directly, if you’re open to it. Please reach out to us at contact@milarosejewels.com and we’ll do our best to make things right.

Thank you again for your feedback — even when it’s tough to hear, it helps us improve.

Warm wishes,
The Mila & Rose Team

Resposta da Milarosejewels

19/07/2025

Hi there,

We’re really sorry to hear how let down you feel. When something doesn’t meet your expectations, especially when you've made a purchase with care or trust, that disappointment can feel personal — and we completely understand that.

Just to gently clarify: Mila & Rose is a legitimate, registered brand with thousands of customers. We never aim to mislead — our product images, descriptions, and shipping timelines are always stated as transparently as possible. Like many modern brands, we work with international fulfillment partners to manage volume efficiently, especially during high-demand periods. This helps us keep our pieces affordable for more people.

We know our jewelry won’t be for everyone — and that's okay. But we do care deeply about every customer experience, and when something goes wrong, we want the chance to make it right. If you’d be open to it, we’d love to help resolve this directly. You can always reach us at contact@milarosejewels.com.

Thanks for taking the time to share your thoughts — even hard feedback helps us grow.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

19/07/2025

Hi Lizzy,

We completely understand why you’re upset — when something doesn’t feel right after making a purchase, it’s natural to feel misled or even taken advantage of. That frustration is valid, and we’re truly sorry your experience has led to such strong disappointment.

From what you’ve shared, it sounds like there’s been a breakdown in trust. While we want to acknowledge your concerns, we’d also like to gently offer some context: Mila & Rose is a legitimate company with a real team behind the scenes, working hard to build something meaningful. Our reviews — both positive and critical — are not filtered or controlled, and we’re committed to learning from all feedback, even the harshest.

Regarding returns: we always follow our clearly posted policy. That includes sale period terms, which many brands apply industry-wide. We never ask customers to waive their rights — and if someone chooses to cancel a dispute, it’s entirely voluntary. Our goal is never to silence feedback, but to resolve issues with respect and transparency.

We’re here, we’re listening, and we’re always open to making things right where we can. If you’re still open to it, please email us at contact@milarosejewels.com and we’ll do our best to assist.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

19/07/2025

Hi Di,

We completely understand your concern, and we’re genuinely sorry this experience left you feeling unsure. It’s frustrating when expectations don’t align with reality — especially with so many misleading shops out there, your caution makes total sense.

Just to clarify: Mila & Rose is a real, small team that creates each collection with care. Like many brands, we work with global logistics partners to help us ship more efficiently to our customers around the world. Some of our stock is fulfilled from international hubs, which is why tracking links may sometimes originate from those locations — but that doesn’t change our commitment to quality or service.

We’re glad you reached out to us before, and we’d love the chance to keep helping. If you’d still like to cancel or return your order, please email us again at contact@milarosejewels.com — we’ll respond quickly and do our best to resolve this with care and transparency.

Thanks again for sharing your experience — we’re listening.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

18/07/2025

Hi Soph,

We’re really sorry to hear how disappointed you feel — that frustration is completely valid, especially when a gift or treat to yourself doesn’t meet your expectations. We’d feel the same in your shoes.

We want to clarify that Mila & Rose is a real business, and we’re deeply committed to delivering what we promise. While our jewellery is designed with care and styled from a UK-based team, we do work with fulfilment partners across borders, which helps us keep our pieces accessible. We do our best to mention shipping timeframes at checkout, though we understand it can still feel longer than expected.

We’ve served thousands of customers who were happy with their orders, but we completely understand that this wasn’t your experience — and we take that to heart.

We’d love to turn this around for you if you're open to it. Please reach out to us directly at contact@milarosejewels.com so we can make this right. We're here to help, no scripts — just real people who care.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

18/07/2025

Hi there,

We’re genuinely sorry to hear that your experience left you feeling this way — that kind of disappointment is frustrating, especially when expectations aren’t met. We completely understand why you’d be upset.

To clarify, Mila & Rose is a legitimate brand run by a small, passionate team. We design each collection ourselves and, like many brands, we work with global fulfilment partners to deliver our products efficiently. Shipping times are shown at checkout, but we realise waiting can still feel longer than expected — especially when you're excited about your order.

Regarding promotions: we regularly run seasonal and clearance offers, particularly now as we prepare for a transition in our brand. That said, your trust matters more than any policy, and we never want anyone to feel let down or misled.

We’d really like to make this right if you’re open to continuing the conversation privately. Please feel free to email us at contact@milarosejewels.com so we can help.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

18/07/2025

Hi Sarah,

We’re truly sorry this experience left you feeling so upset — it’s clear you were expecting something special and feel disappointed and let down. That’s the last thing we want anyone to feel after ordering from us.

Your review raises a number of concerns that we take seriously. Mila & Rose is a registered business and we operate transparently, with all policies clearly outlined at checkout and in our terms. We partner with trusted fulfilment centres globally — a model many brands use to keep collections affordable. We never intend to mislead, and we understand how this could feel different from what you expected.

We also hear that the jewellery wasn’t to your taste. That doesn’t mean your opinion isn’t valid — everyone has different preferences, and we respect that. We’ve served thousands of customers who were genuinely happy with their order, but it doesn’t make your disappointment any less real.

If you’d reconsider reaching out, we’d love the opportunity to make things right. You can contact us directly at contact@milarosejewels.com — we’re real people behind the screen and genuinely here to help.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Avril,

We’re genuinely sorry to hear how disappointed you feel — that reaction is completely valid when something doesn’t match your expectations. You placed your trust in our brand, and it sounds like you now feel misled. That’s not how any shopping experience should feel, and we’re truly sorry.

To clarify gently: Mila & Rose is a real and registered brand that has shared our founder’s personal story — which is heartfelt and true — across our platform. We do work with global fulfilment partners to keep our designs affordable and accessible, which sometimes leads to misconceptions about origin or expectations around packaging. That doesn’t make your disappointment any less real, and we hear that.

Thousands of customers have had a positive experience with us, and their feedback — whether positive or critical — is real. We’re committed to transparency and fairness. We never want a customer to walk away feeling taken advantage of, and we’d truly like the opportunity to turn your experience around.

Please reach out to us directly at contact@milarosejewels.com so we can work toward a solution that feels fair for you.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Karen,

We’re truly sorry to hear how disappointed you feel. It’s completely understandable to expect your order to match what you saw online — and when it doesn’t feel that way, it can lead to frustration and doubt. We hear that loud and clear.

Your feedback touches on several concerns, so let us gently clarify. Mila & Rose is a real, independently run brand that works with global fulfilment partners to meet demand. While some items do ship from overseas, all products are quality-checked and backed by our customer care team.

We never want our story or reviews to feel misleading. Like many brands, our website reviews are collected via verified customer emails after purchase, and our policies — including refunds and returns — are outlined clearly on the site. That said, if anything feels off or wasn’t what you expected, we always want the chance to make it right.

Please don’t hesitate to email us at contact@milarosejewels.com. We’re here, we’re real, and we’ll do our best to help resolve this with care.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Alison,

We’re genuinely sorry to hear that your order didn’t meet your expectations — we completely understand how frustrating that must feel, especially after waiting for delivery. You were hoping for something special, and that experience fell short. That’s never what we want for our customers.

To clarify, Mila & Rose is a real brand that works with multiple fulfilment partners worldwide to keep our collections accessible. While some of our items do ship from abroad, all designs are curated in-house with care and reviewed based on customer feedback.

Packaging may vary depending on logistics, but we always aim to reflect product details as transparently as possible. If the quality or presentation didn’t match what you expected, we truly want to help make that right.

Please reach out to us at contact@milarosejewels.com. We’re here to listen, resolve, and — most importantly — learn from experiences like yours.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Liz,

We hear your frustration, and we’re genuinely sorry to read how strongly you feel. No one wants to feel misled — especially when it comes to something as personal as a gift or a piece of jewellery. Your past experience clearly left a negative impression, and that matters to us.

We’d like to gently clarify a few points for transparency’s sake. Mila & Rose is a legitimate, independent brand that works with global production partners to make our jewellery accessible to more people. We never want our story to feel like a “sob story” — it’s simply our way of connecting with customers who appreciate a more personal tone in a fast-moving online world.

We understand not every piece is for everyone. That’s why we offer returns (yes, even from overseas) and aim to make our policies clear at checkout and in our FAQs. We also update our photos and descriptions as quickly as possible based on real product batches, though we appreciate that expectations can still differ.

We’d love the chance to speak with you directly and help clarify any lingering concerns. If you’re open to it, please reach out to us at contact@milarosejewels.com — we take every message seriously and handle each one personally.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Naomi,

We're really sorry to hear how disappointed you feel — and we want to acknowledge that your frustration is completely valid. When something you looked forward to, especially as a gift, doesn't live up to expectations, it can feel incredibly frustrating and disheartening.

We appreciate you taking the time to share your experience, and we truly regret that what arrived didn’t align with how you imagined it. To clarify, Mila & Rose is a small brand that works with trusted production partners to offer designs we love, and our pieces are crafted using stainless steel with gold or silver plating unless otherwise noted. That said, we understand design and quality are personal — and we never want someone to feel let down or misled.

Our packaging and product photos are based on previous shipments, and we’re actively working to update imagery and product descriptions as our suppliers evolve. We also hear your concern about the refund process. While we do have policies in place to ensure consistency, we absolutely want every customer to feel respected, heard, and valued.

If you're open to it, please reach back out to us via contact@milarosejewels.com so we can revisit your case with care. We’re more than willing to take another look, and we’d appreciate the opportunity to make things right if we can.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi George,

We hear your frustration, and we’re truly sorry your experience with Mila & Rose didn’t meet your expectations. Feeling misled or disappointed is never something we take lightly — especially when trust is at the heart of every online purchase.

To clarify: Mila & Rose is a small brand that partners with global suppliers to bring our designs to life, which allows us to make pieces more accessible. While we don't handcraft each item in a UK studio, our collection is carefully curated with the intention of offering meaningful pieces at fair prices. We understand this model isn’t for everyone, and we’re always working to be clearer about how we operate.

We never want a customer to feel unheard or let down. Our support team is here to help with refund requests or product concerns, and we genuinely want to resolve this for you.

If you’re open to it, please email us directly at contact@milarosejewels.com so we can look into your order and make things right.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Sarah,

We’re really sorry to hear that your experience with us felt so disappointing — that’s never what we want for anyone who shops with Mila & Rose. Your frustration is valid, especially if the product or packaging didn’t meet the expectations we set.

To clarify: Mila & Rose is a small brand that ships internationally using trusted fulfilment partners, including some based in Asia, to keep products accessible without compromising too much on price. We understand that this can sometimes cause confusion, especially when shipping takes longer than expected or the presentation feels different than anticipated.

We know how important trust is — especially when purchasing online — and we work hard to uphold our refund and support policies fairly. If something has gone wrong with your order or you feel misled in any way, we’d love the chance to look into it and make it right.

Please feel free to email us directly at contact@milarosejewels.com — our team is here to listen, help, and find a solution that works for you.

Warm regards,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Loubelou,

We hear your frustration, and we’re genuinely sorry to read how let down you felt when your order arrived. Feeling disappointed — especially when expectations aren’t met — is something no one deserves to experience.

We’d never want any customer to feel misled. Mila & Rose is a real brand, created with care to offer heartfelt, accessible pieces — and we understand completely that the product you received didn’t match the experience you hoped for. That’s on us to make right.

While our fulfillment partners help us ship affordably worldwide, we know that doesn’t excuse a product falling short of expectations. We take every comment seriously and always want to learn from feedback like yours to improve both product quality and communication.

We’ve received your email and will be replying shortly — if you haven’t heard back yet, please check your spam folder just in case. If needed, you can always follow up at contact@milarosejewels.com and we’ll help resolve this as quickly and fairly as possible.

Thank you again for sharing your concern — we appreciate the chance to put this right.

Warmly,
The Mila & Rose Team

Resposta da Milarosejewels

17/07/2025

Hi Sara,

We’re truly sorry to hear you feel disappointed — especially after waiting for something you hoped would feel special. Your frustration is completely understandable, and we appreciate you taking the time to share your experience.

To clarify, Mila & Rose is a small brand that collaborates with trusted fulfillment partners across borders so we can offer our pieces affordably to customers worldwide. While this can sometimes mean slightly longer delivery times, it helps us focus on what we care about most: meaningful design, transparent pricing, and accessible gifting.

We never want anyone to feel misled. Our site and FAQs aim to be clear about shipping timelines and our policies — but if anything felt unclear or fell short, that’s on us to improve. And while our designs are inspired by artisan traditions, we know presentation and expectations matter just as much.

We’d love the opportunity to make this right. Please email us directly at contact@milarosejewels.com so we can take care of this for you in a more personal way.

Warm regards,
The Mila & Rose Team