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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would rate less if possible. First, they allow to order products that are without confirmed inventory. Second, they request payment before confirming if there is indeed inventory. Third, then... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Magyarországról rendeltem magamnak és kollégáimnak taktikai pólókat. Az előre fizetést nem tudtam kifizetni Romániai bankszámlára. Szinte azonnal hívtak az üzletből, hogy rendelési problémát észle... Ver mais

Classificada 5 em 5 estrelas

Prompt communication and status updates without me even reaching out first. One of ten ordered items went out of stock and it was quickly refunded. Those Romanian rucksacks just need some leather b... Ver mais

Classificada 5 em 5 estrelas

Pleasure to deal with, open and honest communication, quick responses, when problem arises or delay you get prompt accurate answers, a real surplus shop where you can just about find everything! Cheap... Ver mais

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre

Escrito pela empresa

Military Surplus offers the widest selection of military surplus for sale from around the globe, Combat clothing and camouflage clothes, boots and many more.


Informações de contacto

4,0

Bom

TrustScore: 4 em 5

185 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,0

Todas as opiniões

(185)

49 opiniões nos últimos 12 meses

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Classificada 5 em 5 estrelas

Great experience

This is a great store, the selection is amazing and they had an item that was not available in the whole of EU. The customer service is incredibly good, polite and the communication was fast and excellent. The order went smoothly and I'm super satisfied. Will recommend the store.

25 de julho de 2025
Opinião espontânea
Classificada 2 em 5 estrelas

Solid prices, but needs better customer support

I ordered from here once. It took +1 week extra and one item wasn't in stock although it was listed as "in stock". The customer service messaged me about it and we agreed on removing it from order and refunding the money. In course of three days the money has been disappearing and reappearing on my account balance. Currently I'm without my money.

I recommend adding some sort of FAQ on your site as I couldn't find any way to use the money from account balance, but it would be useful for more than that. Also customer service is painfully slow. There are lots of segments that are empty and not helpful at all.

Apart from this experience, the selection is pretty good and prices are excellent, sometimes you can get real bargain and cheap shipping.

19 de julho de 2025
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

UPDATE
Thank you for your information regarding your order number.
I have checked on your refund, it was processed via card cashback on Thursday 17.07, usually it takes 2-3 days to see it in your account, maybe because of the weekend it will appear on Monday or Tuesday.
Please let me know when you received it.
Regarding your customer service experience, I am really sorry for the slow process, during summer vacation times can be slower but we will improve soon. I hope you are not so disappointed and you can improve your review.
----
Hello Martin,

Thank you for your feedback, could you please send us an email with your order number? I would like to check on your refund, we never keep customer's money, so in case you did not received it, something must have happened.
Slow customers support it is because we are a bit short on staff, half of them being in vacation for summer, but we do our best to recover. I hope you will have a better experience with your next order. All the best!
Military Surplus team.

Classificada 4 em 5 estrelas

It was good

It was good, the only thing I can say is that you didn’t give a solution when you didn’t have the product that I bought, you just give me some credit without checking your emails first.

30 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Fast delivery

I ordered a Mil-Tec MA1 jacket , and as soon as the staff recieved the product from Mil-Tec (it took 2 weeks) they shipped it to me and it arrived in the same day.
The only unfortunate thing was that i had to wait for the jacket to arrive from mil-tec to militarysurplus , other than that i have no complaints. 5 Stars

11 de junho de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

After trying to locate a pair of white…

After trying to locate a pair of white flap front trousers ( for Napoleonic re enactment ) I found these at Military Surplus. A company I had not used before. The communication and service was very good. Delivery was prompt. I would certainly recommend them to anyone seeking these had to find products.

21 de maio de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

AVOID AT ALL COSTS - SUPER SHADY!!

Update: 6/13 Company only gave me my money back after my reviews were left and I filed with my credit card company. They asked me to remove my reviews. NOT A CHANCE! You played me for months. Additionally they like to respond that my order was NOT $500 but only $297. I live in Canada. They also can't figure out fx rates. Not a surprise from a company who thinks that's the only way they can respond to my reviews of their dishonest and unethical business dealings. Original review; SUPER SHADY!!! DO NOT USE! Nearly 60 days after my order was placed, they still had not shipped it and they couldn't deliver on a number of items listed on their site. False advertising?? There was always an excuse. Apparently Romania has 2 week long National holidays frequently and more than any other country in the world as well. Someone in their company would frequently change my order adding items I didn't approve or want and deleting others. They would ghost me for weeks at a time and when I finally had enough and asked for my money back, they stopped responding altogether and now I have to go through my credit card to get my nearly $500 back.

30 de março de 2025
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

We sincerely apologize for the inconvenience and frustration you experienced. For clarity, your payment was made in amount of 297,50 $, not 500$. When certain items became unavailable, especially surplus items as you are already familiar with, we offered alternative options to fulfill your order, never intending to change it without your consent. We acknowledge that communication delays occurred and this is not the standard we aim to uphold. A full refund was already processed and you should have already received it. We truly value your feedback and we hope you’ll consider updating your review once this is fully resolved. Thank you!

Classificada 1 em 5 estrelas

Wrong products

This is now the third time out of four orders I have had issues with the products I’ve ordered.
A lot of the stuff didn’t arrive as described.
I ordered British service pants and received regular civilian trousers that didn’t even closely resemble the pictures shown on the website.
I ordered German navy pants and received a different pair of pants they also selling on their website once and a Croatian pair in the wrong size the other time.
The website has a „select size“ option where the customer support will get in touch with you to find a suiting size that’s actually available.
In my last order I didn’t get notice until the package was already shipped. Most of my order was wrong in size.
This is really frustrating since they refuse to pay for shipping back to Romania although they messed up my order.
For me to privately ship back to them would be half the cost of my order so this is also not an option

9 de maio de 2025
Opinião espontânea
Classificada 4 em 5 estrelas

Is alright

Bought a lot of stuff from them(most were surplus) almost all were great and If not, we found a soluționa through phone or email. In short,the surplus stuff are pretty much worth it,except for the non surplus stuff,as they are noticeably marked up

16 de abril de 2025
Opinião espontânea
Classificada 3 em 5 estrelas

No delivery, refund after review.

Order 133975 payed on march 3rd, multiple mails to ask for delivery informations, another to ask for refund, not any reply. I lost 44,20 euros.

---

After a call by Military Surplus, I've been refund. I'll consider to buy again if needed. Thanks for the assistance.

25 de abril de 2025
Opinião espontânea
Classificada 1 em 5 estrelas

Safety goggles unfit for use

Safety goggles were provided with perished elastic strap. If a product is being sold it should be in a good enough condition to be used and reflect how it is described on the website. Quite simply "the item should function properly". Perished elastic on safety goggles does not function properly.

This is how the vendor describes used:
"Used: The item shows signs of cosmetic wear, but is fully operational and functions properly. Items in this category may have variations in appearance, such as differences in color shades or other minor imperfections caused by long-term storage. They do not come with a warranty certificate."

Staff were also very dismissive when contacted in an attempt to to resolve this issue.

Following up on your reply. These goggles do not have replaceable elastric straps. I think the two in poor quality would not be chosen by a costumer visiting a shop and therefore it is wrong to sell them online like this.

I have replied to your staff member Alina.

9 de abril de 2025
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

Thank you for taking the time to share your feedback. We're truly sorry to hear that the safety goggles you received did not meet your expectations, especially regarding the condition of the elastic strap.

While our listing does note that used items may show signs of wear, we absolutely agree that all items — even used — should be fully functional. A perished strap clearly compromises that, and we understand your disappointment, at surplus used items may happen, the strap is replaceable even at a new pair of glasses, this is why customers buy surplus items as they are at a fraction of price compared to a new one.

We're also very sorry to hear that your experience with our support team felt dismissive. That’s not the level of service we aim to provide, and we’ll be following up internally to ensure better communication going forward. Our colleague Alina, offered you a discount and asked for a solution you would find helpful, but you did not responded.

We’d appreciate the opportunity to make this right — whether that means sending a replacement strap or discussing another solution that works for you. Please feel free to contact us directly at info@militarysurplus.eu, and we’ll do our best to resolve this promptly.

Thank you again for your feedback — it genuinely helps us improve.

Best regards,
Radu Butcovan - CEO

Classificada 1 em 5 estrelas

Pălăria nu este conform așteptărilor!în…

Pălăria nu este conform așteptărilor!în descriere scrie ca e de la firma Millet, în realitate e o ghioarla subțire de la Teesar!nu recomand și cu siguranță nu mai cumpăr niciodată de la military surplus!a fost prima și ultima dată!

28 de março de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Amazing service

People even wonder if they are legit and YES! If you are in Europe where you can not find type of items around they are the on you looking for. In a week I got the products. Good service! I could not find the items anywhere online but they have it! Thanks

1 de abril de 2025
Opinião espontânea
Classificada 5 em 5 estrelas

Ottimo venditore.

Ottimo venditore.
Comunicazione Ottima.
Prodotto come descritto.
Avevo qualche perplessità riguardo la consegna in italia ma tutto andato bene.
Raccomandato.

15 de fevereiro de 2025
Opinião espontânea

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