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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would rate less if possible. First, they allow to order products that are without confirmed inventory. Second, they request payment before confirming if there is indeed inventory. Third, then... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Magyarországról rendeltem magamnak és kollégáimnak taktikai pólókat. Az előre fizetést nem tudtam kifizetni Romániai bankszámlára. Szinte azonnal hívtak az üzletből, hogy rendelési problémát észle... Ver mais

Classificada 5 em 5 estrelas

Prompt communication and status updates without me even reaching out first. One of ten ordered items went out of stock and it was quickly refunded. Those Romanian rucksacks just need some leather b... Ver mais

Classificada 5 em 5 estrelas

Pleasure to deal with, open and honest communication, quick responses, when problem arises or delay you get prompt accurate answers, a real surplus shop where you can just about find everything! Cheap... Ver mais

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre

Escrito pela empresa

Military Surplus offers the widest selection of military surplus for sale from around the globe, Combat clothing and camouflage clothes, boots and many more.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(184)

49 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 2 em 5 estrelas

Ordered but took 6 weeks

My payment wasn't seen before two weeks after I had to send many emails.
Then for four weeks I had to select other items as a lot of items from my order were not in stock. All by email which was very slow.
I finally got the items and I am happy with them.

10 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

great experience

Ordered a lot of items. The service was great and every question I asked was answered in a few hours from sending the email. The DHL shipping is fast and reliable to the US

16 de janeiro de 2024
Opinião espontânea
Classificada 5 em 5 estrelas

Ordered a surplus german jacket

Ordered a surplus german jacket, but not before I emailed them to ask if it was actually in stock and they got back to me within a few hours. Couple weeks later I received it and in the correct size! So, good experience overll :)

20 de dezembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Awful experience

Awful experience, steer well clear. Never received the package iv ordered. Although they claimed its delivered, and attach some tracking which i dont know where theyve pulled from. DHL said they never physically received the goods. No refund, not much effort to resolve anything, 150 euros down the drain.

30 de novembro de 2023
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

Hello! This is not normal and should not happened. Can you please tell us your order number to check where is your package? Did you received any info by email?

Classificada 1 em 5 estrelas

they are a waste of your time and…

they are a waste of your time and effort. They botch and bollix everything up! They do not even know how to proccess credit card that everybody else uses including amazon. I can only imagine the inferiority of any product by them.

26 de novembro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

i am less than impressed with Military…

i am less than impressed with Military Surplus, i ordered 2 pairs of trainers and received email as follows;
Hi James,

We would like to inform you that your order no. 110192 is being processed and we are awaiting delivery of some products to complete it. We would highly appreciate your patience in awaiting the order completion. As soon as all the products necessary for the order completion are available you will be informed and we will proceed with its fulfillment.

I have not received an email since and its been over a month ago. I have tried calling them and cannot get through, and im starting to wonder whether these people are a scam outfit. VERY DISAPPOINTED and eagerly awaiting some feedback.

Very poor customer service

10 de outubro de 2023
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

Hello,

I am really sorry for the long wait, unfortunately as informed by my colleague there were some delays of Salomon boots due to high demand. Fortunately we got it solved out, and your pairs of boots got shipped out today, you will receieve an email with the tracking number. I hope you will be satisfied with the new pairs of boots and will return changing your opinion about our customer service. We really try to keep up with all demands and keep our customers informed. All the best,
Radu Butcovan.

Classificada 4 em 5 estrelas

Paid but nothing shipped

Got order confirmation and email about payment. Paid and immediately got a notification that the time from order to payment was overdue.

After contact with shop all issues resolved and goods received!

29 de outubro de 2023
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

Hello Kristian, As spoken by phone, we have received your payment and your order already got processed, we had some temporary issue with automatically allocation of payments to web shop orders and we have to do it manually, until it is solved out. Thank you for your understanding!

Classificada 5 em 5 estrelas

Pozitív, ajánlom!

Magyarországról rendeltem magamnak és kollégáimnak taktikai pólókat. Az előre fizetést nem tudtam kifizetni Romániai bankszámlára. Szinte azonnal hívtak az üzletből, hogy rendelési problémát észleltek.
Ebben azonnal segítettek az üzletben, átállították utánvétre, viszont nem számoltak fel plusz költséget!
Nagyon jó üzlet, kedvesek, segítőkészek voltak. Bizalmasak voltak velem szemben.
Pólók jó minőségűek, olcsók voltak.
Köszönöm.

10 de outubro de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Really bad.

All items ordered were not in stock!
6 weeks to receive order and even then one item was not as ordered.
Best to shop elsewhere.

12 de agosto de 2023
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

Hello,
We are really sorry for your bat experience with us, could you give us your order number to check why this delay happened? We could not identify your order by your name from here.
I am sure we can solve it out if it was our mistake.
CEO
Radu Butcovan

Classificada 3 em 5 estrelas

Böker knife sharpener/Work Sharp

I ordered a Böker knife sharpener - which is not Böker.
Anyway the sharpener is good also for idi@ts like me. It sharpens the knives very well.
When I ordered, the item was on stock according to order confirmation. Than it was not on stock - I had to wait a month to get it. It is recommended to organize your webshop better.

25 de setembro de 2023
Opinião espontânea

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