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Leia as opiniões dos outros

Classificada 1 em 5 estrelas

I would rate less if possible. First, they allow to order products that are without confirmed inventory. Second, they request payment before confirming if there is indeed inventory. Third, then... Ver mais

A empresa respondeu

Classificada 5 em 5 estrelas

Magyarországról rendeltem magamnak és kollégáimnak taktikai pólókat. Az előre fizetést nem tudtam kifizetni Romániai bankszámlára. Szinte azonnal hívtak az üzletből, hogy rendelési problémát észle... Ver mais

Classificada 5 em 5 estrelas

Prompt communication and status updates without me even reaching out first. One of ten ordered items went out of stock and it was quickly refunded. Those Romanian rucksacks just need some leather b... Ver mais

Classificada 5 em 5 estrelas

Pleasure to deal with, open and honest communication, quick responses, when problem arises or delay you get prompt accurate answers, a real surplus shop where you can just about find everything! Cheap... Ver mais

Informações sobre a empresa

  1. Loja de equipamentos e roupas para actividades ao ar livre

Escrito pela empresa

Military Surplus offers the widest selection of military surplus for sale from around the globe, Combat clothing and camouflage clothes, boots and many more.


Informações de contacto

4,1

Bom

TrustScore: 4 em 5

184 opiniões

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de solicitação de opiniões

Esta empresa não convidou os clientes recentemente, pelo que as opiniões podem não ser representativas

Respondeu a 40% das suas opiniões negativas

Geralmente responde dentro de duas semanas

Como esta empresa usa o Trustpilot

Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.

4,1

Todas as opiniões

(184)

49 opiniões nos últimos 12 meses

Escreva uma opinião
Na Trustpilot, as empresas não podem oferecer incentivos ou pagar para esconder opiniões. As opiniões pertencem a cada um dos utilizadores e não à Trustpilot. Saber mais

Classificada 4 em 5 estrelas

great experience

To put it simple my experience was great the package came surprisingly quick and nothing was out of the ordinary as far as i know.

11 de setembro de 2023
Opinião espontânea
Classificada 5 em 5 estrelas

Cold War era Romanian rucksack review

I read these reviews after placing my order and got slightly worried - especially because I chose bank transfer as payment option - but everything went without a hitch. I ordered a classic cold-war era Romanian backpack that's out-of-stock in most other surplus stores, but this one being based in Romania gave me hope. Lo an behold, I am now the happy owner of a rucksack, all within the span of ten days.
As for the product itself, it's leather and canvas and - at the price of ten euros - ridiculously cheap for its materials. Sturdy as it is, it's going to be my new fishing and archery backpack. Would buy again, very happy with my purchase.

10 de setembro de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Experience with Military Surplus

My experience with Military Surplus had its minor hiccups, but overall, I'm pleased with the product I received and would also buy in the future.

The jackets I ordered matched the pictures on the website and were in good condition. They met my expectations and I'm happy with their quality.

However, I did encounter some payment issues where I was asked to make multiple payments, despite having already paid. It was a slight inconvenience, but the matter was eventually resolved.

The customer support team, although their responses were brief, was responsive and addressed my concerns promptly.

While there were some glitches with the payment process, the product itself was satisfactory. I appreciate Military Surplus for delivering the jackets as advertised, and I would consider shopping with them again in the future.

Overall, my experience with Military Surplus was positive, and I recommend them for their quality products despite the minor payment hiccups.

2 de junho de 2023
Opinião espontânea
Classificada 4 em 5 estrelas

Happy Customer

Customer Service were nice they kindly waived the "unlisted" DHL extra shipping fee of $26.20 that does not appear on their web site Customer Service were happy to send the jumper for free and I became one happy customer I would recommend Military Plus.

5 de julho de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

Worst shop, worst experience. Avoid at all costs

I ordered something from their website and didn’t receive it or a refund. It’s almost been a month now and I’ve not been able to get hold of anyone to speak to. Terrible customer service. I’ve now got to go through my bank to try and get a refund.

9 de junho de 2023
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

Hello, thank you for your message, we know we had some issues with the email, it was flooded with spams, but we always respond to our customers and refund their money. Please let us know what is your order number and we will check what happened with your order. I can assure we don't have a terrible customer service and we always respond to our customers need.

Classificada 1 em 5 estrelas

Worst shopping experience I ever had

- Ordered items for around 50€
- Almost none turned out to be available, even things that dont have different sizes to account for
- Lengthy waiting for mails for finding alternatives
- Wrong items arrive (wrong sizes, some stuff that I never ordered)
- Never got my money back

23 de fevereiro de 2023
Opinião espontânea
logótipo da militarysurplus.eu

Resposta da militarysurplus.eu

Hello, dealing with surplus items it is not working as smooth as it seems. Sizes may be different in reality, condition the same, we always try to get our customers the right product and this is why sometimes waiting for finding alternatives may take some time. Not getting your money back for not send items, that does not happen. If you can send us your order number we can check it. Thank you for your feedback :)

Classificada 4 em 5 estrelas

Good experience

I don't get why people leave such bad reviews. It's true some things seem to be in stock but in reality aren't, but the staff notified me, offered an alternative that was in stock and refunded the difference in a reasonable time frame. They were quick to respond to emails and helpful throughout the process. I would buy again.

31 de março de 2023
Opinião espontânea
Classificada 1 em 5 estrelas

2 orders gone wrong

Ordered 2 times, both were incredibly troublesome. Payment issues, items in stock then not in stock after order, faulty refunds, zero comunications between cs-agents so you have to explain every issue multiple times, etc etc etc etc

Sorry guys, but this is a Lowest-Score kinda seller:(

23 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Order cancelled but money never received

I was super happy to see the Sunglasses i was looking for are available with the competitive price on Military Surplus.eu website. Placed an order and paid on 7/09 after couple of days i came across the bad reviews and decided to cancel my order. Could not get through the phone lines as no one ever answers send email and received confirmation of cancelletion from Edina on 9/09 however 12 days later still no money to be seen. Have open the dispute with assistance of my bank hoping this will help.
Based on my experience i would not shop there again and will strongly suggest to avoid doing any business with this company.
Regards
Konrad

9 de setembro de 2022
Opinião espontânea
Classificada 1 em 5 estrelas

Super Slow and Terrible Service

Terrible Service! Ordered two small items which they said were in stock, it then took almost 4 weeks to ship it, by which time I did not need it anymore. I emailed them to speed up the delivery, oh no problem it will be there in time, but no, still took them extra days and by then too late.
Then I wanted to return the item, but I then had to pay the postage to Romania!!!
Life it to short for merchants like this. Too hard, too slow, just forget it, not recommendable!

12 de outubro de 2021
Opinião espontânea

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