Millie & Ralph Opiniões 

Beautiful baby clothes, great price and quality, easy ordering.

Quality product, arrived on time,in perfect condition.

My package came undamaged,the baby cardigan was absolutely gorgeous and service was quick and efficient.

We placed our order for our travel system in April with early June delivery, spending over £1,300+ with the expectation that we would have the travel system well before our baby arrived. Unfortunately, it didn’t arrive until August, after our baby had already been born.

The biggest frustration throughout the experience was the lack of communication. I repeatedly had to chase for updates rather than being proactively kept informed. When I did receive responses, I felt there was very little accountability or understanding of the situation. Being told that cancelling the order would result in a 20% deduction also left us feeling completely stuck, particularly given the significant amount we had already spent and now having a newborn with no travel system. The car seats from the bundle were provided separately but again this was only from making contact and being in a desperate predicament imminently giving birth.

We were also promised the option of a loan travel system while waiting, but this ultimately didn’t happen. As a first-time parent this caused a huge amount of unnecessary stress at a time that should have been exciting and enjoyable.

Unfortunately, I had also recommended this company to a friend who also spent a large amount of money and has since experienced poor customer service herself along with delays, which has made the situation even more disappointing and embarrassing on my behalf.

Overall, I’m extremely disappointed with the experience. I understand that delays can happen, but what matters is how a company communicates and supports its customers when things go wrong. In our experience, there was very little compassion, care or ownership shown by customer service.

I relied on the 10,000+ positive reviews & social media presence which appears great if you buy a cardigan or items in the store that are in stock there and then. Spending £1,300+ on an important purchase, we expected much better. I sincerely hope the company takes this feedback on board and improves its communication and customer care, because the experience has left us feeling very let down.

My item is orderd very good quality and im very happy with it will definitely order again and pass the site onto friends

Excellent quality. Delivered on time.
Would highly recommend.

Easy to order and lovely product received for our new grand child. They kept me updated about my order

Never been disappointed with the service or delivery
The clothing is absolutely beautiful
Worth spending that little bit extra

EXCELLENT QUALITY....BOX IS A LOVELY ITEM

I bought the new born size for a friend, they haven’t had their babies yet. When I received them they were beautiful & lovely quality but my main concern was that you put buttons on the back, I was always told don’t put outfits on baby’s as they can dig in the little spines.

Extremely poor customer service which lets down the brand. The quality of the products is not the issue and 8/10 the order will come perfect but that time it doesn’t, they are extremely unhelpful and no resolution.

Good value and great quality
On time delivery

This is the email I have just sent to Millie and Ralph with photos
I have just received my 3 items, one being this personalised bunny and I’m sad and very disappointed to see the back is not even sewn up, to the point the innards of the bunny are coming out. This poses a major H&S risk to babies! I do not want a replacement, I want you to review your processes and keep a stricter check on the products you are sending out. I will sew this up myself because quite frankly I do not trust your company following this. I will be repeating all of this in a review because other people in receipt of the same item need to be made aware for them to check theirs do not pose a risk to their babies and I shall also be informing trading standards. This is far too important to be overlooked! If a baby were to eat the stuffing of this toy, the likelihood is that they would choke to death, therefore I hope you take this email seriously.

Sent from my iPhoneimage0.jpegimage1.jpeg

Ordered a gift voucher for a baby shower. Quick, simple process.

Beautiful product and beautifully personalised im so happy .

Beautifully made clothes. Fast delivery

Your baby romper was so cute and the small giraffe was lovely too. But what made the gift was the white box it looks so luxurious.

I love this!! The outfits I got were so beautiful!

Just delighted with my purchase the box just finished it off thank you x