Avoid!! They make thin stale cookies. So badly iced by amateurs who don’t care about the end product very disappointed and embarrassing to give this as a gift. They also have AI replying to their ema... Ver mais
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Leia as opiniões dos outros
Seeing what they made at Devon cliffs to home ordering a special cookie for my daughter’s birthday and they completely messed it up. I ordered a double layered chocolate heart cookie…it’s barely one l... Ver mais
Ordered a double layered large cookie for my son’s 6th birthday and asked for Spider-Man theme. Cookie was amazing and tasted lovely. My son was so happy x Thankyou to Vanessa from Millie’s cookies P... Ver mais
After reading all the negative reviews I was so worried about an online order I had placed for a cookie cake. However, it arrived at 10am on the day I requested, was beautifully iced exactly as I had... Ver mais
Informações sobre a empresa
Escrito pela empresa
Ever since our inception in 1985, our ovens have tirelessly churned out freshly baked cookies, day in and day out. Presently, we boast a network of more than 40 stores across the UK, each offering a diverse array of delectable cookie creations, all crafted with the cherished expertise of Millie's and served up by our warm and welcoming team.
Informações de contacto
32 Jamestown Road, NW1 7HW, London, Reino Unido
- 0207 529 8369
- customer.care@ssp.uk.com
- milliescookies.com
3,4
Aceitável
20 mil opiniões
Pede aos clientes que escrevam opiniões
Esta empresa convida os seus clientes a escrever opiniões, sejam estas positivas ou negativas
Respondeu a 90% das suas opiniões negativas
Geralmente responde em 14 horas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Great experience first order online…
Great experience first order online very easy to use keep you updated with your order easy for collection. Cookie very tasty too. Would highly recommend.
28 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your lovely review!
We’re delighted to hear that your first online order was such a smooth experience — from the easy-to-use website to the helpful updates and simple collection process.
It’s great to know you enjoyed the cookie too! 🍪✨
Your recommendation truly means a lot to us.
We look forward to serving you again soon — thank you for choosing us!
Millie's Cookies 😊🍪
The staff were lovely I got it on time…
The staff were lovely I got it on time the only thing that was a little bit disappointing was the writing could of been thinner so you could read it better every thing else was great and tasted gorgeous
25 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your feedback!
We’re really glad to hear that our team took good care of you and that your order arrived on time — and it’s wonderful to know you enjoyed the cookie too! 🍪✨
We truly appreciate you mentioning the writing. We’re always looking for ways to improve, and feedback like this helps us make our cookies even better. We’ll be sure to pass this on to our decorators so we can work on making the writing clearer and thinner in future orders.
Thank you again for your kind words — we’re so pleased everything tasted gorgeous, and we hope to welcome you back soon!
Millie's Cookies 😊🍪
Quality product
Quality product
Exactly what I was looking for.
Easy to design and order. Day of delivery can be selected.
Looked and tasted fantastic!
28 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your fantastic review!
We’re delighted to hear that your order was exactly what you were looking for. It’s great to know the design process was easy, the ordering was simple, and the ability to select your delivery day worked well for you.
Most importantly, we’re thrilled that the cookie looked and tasted fantastic! 🍪✨
Your feedback means a lot to us, and we’d love to create something for you again in the future.
Thanks again for choosing us!
Millie's Cookies 😊🍪
Cookie was nice and fresh son loved it…
Cookie was nice and fresh son loved it for his birthday
28 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your review!
We’re really pleased to hear that the cookie was nice and fresh, and even happier that your son loved it for his birthday! 🎉🍪
Millie's Cookies 😊🍪
Double chocolate giant cookie
Double chocolate giant cookie for 22nd birthday went down brilliantly! Only thing he wanted so thanks Millie’s cookies.
I ordered it on line and picked it up two hours later… perfect . 🤩
24 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your amazing review!
We’re delighted to hear that the double chocolate giant cookie was a hit for his 22nd birthday — what a perfect choice for a celebration! 🎉🍪
It’s great to know that ordering online and picking it up just two hours later worked perfectly for you. We love making things quick and easy, especially for those special moments.
Thank you again for choosing Millie’s Cookies — we’re so glad it went down brilliantly! 🤩
We hope to see you again soon.
Perfect as always
Arrived the next day and the design was exactly as I ordered. Can never go wrong with a Millie’s and always so fresh and delicious!
27 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your lovely review!
We’re delighted to hear your order arrived the very next day and that the design was exactly as you requested — that’s exactly what we aim for! 🎉✨
It’s wonderful to know that Millie’s never disappoints for you and that you enjoyed another fresh and delicious cookie. Your kind words mean a lot to us.
Thanks again for choosing us — we can’t wait to bake for you again soon! 🍪💛
Excellent gift for uni daughter …
I sent a box of cookies to my daughter at uni for her b’day. I needed enough for all her flatmates. The price was great compared to other cookie providers. They arrived on the date specified and my daughter said they were delicious! I’m v pleased and will use this company again.
27 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your lovely review!
We’re delighted to hear the cookies arrived right on the date you requested and that your daughter — and her flatmates — enjoyed them for her birthday! 🎉🍪
It’s great to know that the box offered both great value and delicious taste. We’re really pleased we could help make her day special, even from afar.
Thank you again for choosing us — we truly appreciate it, and we’d be thrilled to bake for you again in the future!
Individually wrap
My daughter loved the cookies but it would be better to individually wrap the cookies for delivery, they stuck together and it was a little difficult to separate them without breaking.
27 de janeiro de 2026
Resposta da Millie's Cookies
Thank you so much for your feedback!
We’re really glad to hear your daughter loved the cookies — that makes us so happy! 🍪💛
We really appreciate you letting us know about the packaging. The cookies shouldn’t arrive stuck together, and we understand how frustrating it must have been trying to separate them without breaking them. Your suggestion about individually wrapping them for delivery is incredibly helpful, and we’ll pass this along to our team to review. Feedback like yours helps us continue improving our service.
Thank you again for taking the time to share your experience — we hope to bake for you again soon!
Was disappointed with my online order…
Was disappointed with my online order unfortunately. The writing on it clearly said 'fry' rather than 'try' and it completely ruined the reveal as the receiver had to read it several times before being able to understand what it said. With something personalized you expect to be able to read it.
27 de janeiro de 2026
Resposta da Millie's Cookies
Thank you for your feedback. We’re sorry for any confusion caused during the reveal. After looking at the photo you sent, we can confirm that it is correct and does say “try.” We completely understand how this may have caused a moment of hesitation for the recipient.
We appreciate you bringing this to our attention and hope that despite the brief confusion, the gift was still enjoyable.
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We're happy to hear that you found the ordering and pickup process easy, and that you enjoyed the product. Thank you for your positive feedback!
Kind Regards,
Millie's 🍪
Shocking delivery service
I ordered it for delivery Tuesday - daughter's birthday. I got a notification it would be delivered between 1150 and 2000. Which is next to useless as a timeframe. No notification it wasn't being delivered. Then the tracker was displaying Wednesday between 1735 and 1835. It never showed and no tracker update. It was on the doorstep following heavy overnight rain on Thursday with no notification it had been delivered. By quite some distance the worst delivery arrangements I've ever experienced.
26 de janeiro de 2026
Resposta da Millie's Cookies
We are very sorry to hear about the poor delivery experience and the impact it had on your daughter's birthday. We appreciate you bringing this to our attention. We will investigate the issues with the delivery notification and tracking to prevent this from happening again.
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We appreciate your feedback and look forward to your next visit when you have more room for our offerings!
Kind Regards,
Millie's 🍪
Resposta da Millie's Cookies
We're happy you enjoyed the cookie. We'll investigate the delivery issues to improve our service. Thanks for your feedback.
Kind Regards,
Millie's 🍪
Loved it
Got to me on time and I'm so thankful for that
Me and my partner absolutely loved and enjoyed the big birthday cookie I ordered
Thank you very much 💙
26 de janeiro de 2026
Resposta da Millie's Cookies
We're happy the birthday cookie arrived on time and that you and your partner loved and enjoyed it! Thank you very much for your positive feedback; we appreciate it!
Kind Regards,
Millie's 🍪
really good cookie was not harmed in…
really good cookie was not harmed in the delivery 😊
26 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that you enjoyed our cookie and that it arrived safely. We appreciate you sharing your experience with us.
Kind Regards,
Millie's 🍪
My son loved his birthday cookie
My son loved his birthday cookie! It looked great and tasted even better. Would have been 5 stars if the order was ready for the start of the pick up time (11-12pm), I was rushing and had to wait for 30mins for it to be completed.
23 de janeiro de 2026
Resposta da Millie's Cookies
We're glad your son enjoyed his birthday cookie! We apologize that your order wasn't ready at the start of the pickup window. We appreciate your feedback and will review our procedures.
Kind Regards,
Millie's 🍪
Great service
Ordered for my daughter at university to share with her friends x
26 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that your daughter and her friends can share our product! Thank you for your order and the wonderful feedback.
Kind Regards,
Millie's 🍪
The cookie came very quickly and was…
The cookie came very quickly and was henceforth eaten very quickly afterwards. Thank you so much, I’ll be back!
26 de janeiro de 2026
Resposta da Millie's Cookies
We're so glad the cookie arrived quickly and was enjoyed! Thank you so much for your feedback!
Kind Regards,
Millie's 🍪
Yummy cookies!
Reliably yummy cookies, ordered a big box as a gift.
My only comment is, it would be brilliant if you could label the various flavours on each wrapped batch.
22 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear the cookies were yummy and a hit as a gift! Thanks for the suggestion to label the flavors; we'll consider this to improve our service.
Kind Regards,
Millie's 🍪
Big cookie for my Daughter's birthday …
The cookie was for my Daughter's birthday. She loves millie's cookies, she regularly gets a bag for us all to share.
We have all had a big cookie for a birthdays over the past year. There is no waste with a big cookie compared a birthday cake, it doesn't last long enough to spoil.
25 de janeiro de 2026
Resposta da Millie's Cookies
We're happy to hear that your daughter enjoyed her birthday cookie! It's wonderful that our cookies are a family favorite and a perfect treat for celebrations. We appreciate you sharing your experience.
Kind Regards,
Millie's 🍪
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