They sent me a broken product, I had asked them for a return to original payment. I did throw away the broken product( provided pictures of the broken product) they refused my return. They sent anothe... Ver mais
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Leia as opiniões dos outros
I haven't received my microscope (bought for my son as a gift) yet, but I am really impressed by the customer experience at MiniLabsters! I made my purchase but then got targeted with an email contain... Ver mais
I ordered and then realised that my grandson was getting the microscope from his other grandparents so I emailed before it was sent out. Francis responded immediately and refund made without any hassl... Ver mais
I bought the pocket microscopes for my nieces birthday but neglected to find the postage times. After discovering that they take a little longer than I'm used to, I decided to pursue a refund. Custo... Ver mais
Informações sobre a empresa
Escrito pela empresa
At MiniLabsters we want to show kids how much fun learning can be, with interactive and educational toys!🔬🌏
Informações de contacto
Estados Unidos da América
- info@minilabsters.com
- minilabsters.com
3,8
Bom
265 opiniões
Não respondeu a opiniões negativas
Como esta empresa usa o Trustpilot
Veja como as respetivas opiniões e classificações são obtidas, classificadas e moderadas.
Amazing customer service and thoughtful…
Amazing customer service and thoughtful products. Francis is awesome, prompt and courteous.
4 de dezembro de 2023
Opinião espontânea
I paid $58 for a two pack
I paid $58 for a two pack. Its now selling for $28. The item took three weeks to arrive from China. The item itself works but it is not worth the $30 each I spent. It is a small plastic toy. Do not recommend.
4 de dezembro de 2023
Resposta da MiniLabsters
Hey Sayaka,
First of all thank you for your feedback! I've checked it out and there seems to have been a miss understanding. The $28 is the price of *each*, when buying the 2-pack. Which makes the total of the 2-pack $56.
As of writing this we have a sale, which is why it's $2 cheaper than what you paid for yours. But it's not the $30 difference, maybe it feels better knowing you didn't over-pay that much at least!
I'll be forwarding this to the team as I do understand the "price each" can be confusing, and I'm sure you're not the only one who has experienced this!
As for the shipping your order was actually shipped from Sweden (which is where we're based), and it seems to have gotten caught in the Christmas shopping delays unfortunately. Sorry about that!
If you've got any additional feedback regarding the product itself, please send us an email with additional details. We really do appreciate all the feedback, so that we can improve!
Best Regards,
Marcus | MiniLabsters
Product came in what looks to be fine…
Product came in what looks to be fine condition. While it's yet to be opened, due to being a christmas present and that's almost a month out, everything looks good. Thanks.
4 de dezembro de 2023
Opinião espontânea
Ordering was very easy and fulfilled quickly
Ordering was very easy and the products arrived in good condition in a really short time. Good communication with regard to the status of the order too.
28 de novembro de 2023
Opinião espontânea
Quick and easy-to-use
2 de dezembro de 2023
Opinião espontânea
Excellent customer service
Excellent customer service, and a fantastic product!! We love our MiniLabster!
3 de dezembro de 2023
Opinião espontânea
Exceptional professionals
Exceptional professionals, quick response to resolve my query and excellent communication. Definitely recommended!
2 de dezembro de 2023
Opinião espontânea
Arrived very late
The shipping ended up taking almost a month, but it did show up and works nicely
19 de novembro de 2023
Opinião espontânea
Fantastic customer service
Fantastic customer service! I didn’t receive an email of purchase (my fault I put the wrong email address) and when I queried this and very quickly received a reply and the problem was rectified quickly and very helpful advice. I haven’t received the product yet but very impressed so far 👍
1 de dezembro de 2023
Opinião espontânea
Excellent communication and service.
30 de novembro de 2023
Opinião espontânea
Fantastic item for a science mad son
Fantastic item for a science mad son, he'll be buzzing on Christmas morning and no doubt exploring outside to see what he can find.
Sadly the box was damaged in transit (better packaging would prevent this) but the MiniLabsters gave me a partial refund and I will give the gift without the box, decent customer service and a suitable resolution given how close we are to Christmas.
1 de dezembro de 2023
Opinião espontânea
Responded Quickly
Responded Quickly , issue resolved straight away
28 de novembro de 2023
Opinião espontânea
The product looks good and it arrived…
The product looks good and it arrived undamaged and in good time. It is a Christmas present for someone else so I don’t know if it works well.
24 de novembro de 2023
Opinião espontânea
easy website, quick, and tracking
easy website, quick dispatch, and safe delivery, with excellent tracking.
1 de novembro de 2023
Opinião espontânea
The customer service was amazing
The customer service was amazing! I accidentally created a double order and they were able to quickly correct my order and issue a refund for the duplicates. Very easy to talk to.
30 de novembro de 2023
Opinião espontânea
Product arrived quickly and the…
Product arrived quickly and the customer service was fantastic
27 de novembro de 2023
Opinião espontânea
Quick delivery
Quick delivery. Bit annoying with the number of emails sent after purchase
30 de novembro de 2023
Opinião espontânea
Excellent product
Quick delivery, I love the product. Will be giving it to the kids for Christmas. I can't wait to show them how magnificent this world is!
30 de novembro de 2023
Opinião espontânea
Easy ordering
Easy ordering. Arrived in Australia in good time
30 de novembro de 2023
Opinião espontânea
Amazing customer service
I can't review the product as I haven't received it yet, but the service is amazing. I had a query and contacted Minilabsters and I was truly impressed with the communication. I had a response the same day and my query was sorted immediately. The customer service team were helpful, friendly and great to deal with. Totally recommend
27 de novembro de 2023
Opinião espontânea
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