MIRTA Opiniões 

Worth the wait.

While it took the greater part of 9-10 weeks to get my Boldrini Selleria Opera bag, I can honestly say that it was worth the wait. When I started to wonder what the status of my order was, I was easily able to get answers from the Mirta customer service specifically where the bag was or what step we are in the process. I’m incredibly pleased with the bag! The quality is amazing, the leather smells incredible. I’m so excited to use the bag as I know I’ll be getting a lot of compliments on it

High quality, perfect customer service, delivered with care. Overall great experience. Worth waiting

The customer service was really good. Her name’s Martina and kept me up to date about my order. I was expecting longer wait to receive my order but it arrived earlier.
I was a bit disappointed as the colour of the bag wasn’t I thought it would be, and quite small. I guess I didn’t pay attention to the measurements.
Overall the service is great and I do recommend Mirta to people who are looking for a quality craftsmanship, unique design and exceptional service.

High quality product, awesome to know exactly where it came from. Processing and shipping was faster than expected!

I love my bag. So beautifully made.

I’ve sent several emails over the past 7 days to Mirta customer service (Martina) about a product return request regarding order number #27540, but never received reply back. Would appreciate someone to take care of my request asap.

Purchased a bag strap in the end of Aug, and then received an email from Martina saying that my item is expected to be completed in 5 weeks. However, 5 week has past by, I have not yet received any shipping notice or updates. On 2022/10/05, I emailed back to Martina and also h****@mirta.com to check the status of my order, but till now I still got no reply. I think ten day is long enough for any business to reply to their customer's inquiry no matter how busy they are. Now I am starting to worry... They have already charged my credit card since the day I placed the order; should I open a dispute with the bank about this transaction? There were some more bags I originally planned to buy from Mirta in the near future, but from recent experience I think I will not buy from them anymore.

Received my beautiful bag on time and was kept informed of it's journey to me via emails.

Nice shoes. Need to test wearing it for a walk.

I adore my new bags! They are beautifully crafted and very well made. Excellent customer service from the Mirta team - special mention to Martina who is always friendly, polite and knowledgeable. Although it took some time for the bags to arrive due to being made to order, it was well worth the wait.

Very happy with my purchase!
Beautifully made leather bag.
Fantastic service and communication. Quick delivery. Highly recommend seller..

The wait is quiet long but the bag is really beautifully made and the craftsmanship is just amazing. Customer service is also very good, they replied back to me within a day or two and kept me updated with my order.

purchased a bag from them. I requested a return. They sent a long-winded questionnaire on what i was returning, why, make, etc. They didn't list the brand on the drop-down box. I have received no response to the return request and no response on several emails. Simply put, they will not accept returns AT ALL. Their return policy is bogus. Can't return because there is no return address to return it to. And they say if their return instructions are not followed they will not accept the item. Dishonest company.

First of all, I loved my Licia Bag
The quality is amazing so well-made the leather is so gorgeous the hardware is super quality .Can’t wait to get another one. It takes a while because it’s handmade in Italy 🇮🇹
And the shopping experience was awesome great communication very helpful always

The product is exquisite. Impeccable quality and workmanship. Service from the mirta team is also friendly, responsive and helpful as always! Keep it up!

Love the design and product and function. On time delivery and tracking! Keep up the good work. Hope to see more new products from you.

Ordered my bag at the end of May. Received an email stating the bag will be handmade and delivered to me in 19 weeks. Exactly on week 19, I received the package from Marta. The bag is beautiful and I am happy to have it.